Bret's Auto Repair exceded our expectations and beyond. We are so happy to have taken a chance to…read moretry out this local mechanic business instead of our dealership for our car emergency. After having our Outback towed to their shop, George helped us throughout the entire process of diagnosing the problem and communicating with us every step of the way. We were shocked to hear from this team that our recent service visit to our dealership did not address our car issue, and charged us a huge premium to have other aspects of the car fixed. Bret's Auto Repair team clearly stated the main issues with the car, and were very transparent about the costs. We were already pleased with this experience. The following day after taking our car home, we encountered another issue that was unrelated to our previous issue that their team fixed. We contacted Bret''s Auto Repair team again and they were extremely accomodating, offering to check out the car again, and finding that there was another issue related to the battery that the dealership did not address at the last service. They then kept our car to work on it, and charged us extremely fair for our troubles. We couldn't be more thankful for Bret's Auto Repair for providing the best care for our vehicle and customer service. I'd advise anyone to check out Bret's Auto Repair for any issues regarding their Subarus before going to their dealership! They will be upfront and transparent, as well as communicate with you the whole way through!

I was going to buy a car sight unseen and had it taken to Bret's for a pre purchase inspection. Am…read moreI glad I did!! They did a thorough inspection and found something that would have gone completely missed. I'm so grateful to this amazing team of mechanics. They saved me from making a potentially huge financial mistake. Thank you Shane, George and Darian!!!

- Honest,…read moreKnowledgeable, and Refreshingly Transparent** I came to Japanese Auto Care after another shop told me I was looking at either an oil pan gasket leak or -- worse -- a cracked engine block. Understandably worried, I found this shop through reviews and stopped by to ask if they could take a look. Roy, the owner, was genuinely personable from the moment I walked in and agreed to diagnose the problem. A few hours after dropping off my car, I received a call with good news -- there was no oil pan leak and no crack in the engine block. But what really set this shop apart was what came next: Roy sent me a video of the undercarriage so I could see the condition for myself. No guesswork, no upselling, just straight answers backed by visual proof. In a world where it's easy to take advantage of a worried customer, Roy and his team chose integrity instead. That says everything about the kind of shop this is. If you're looking for an auto care shop you can actually trust, look no further. I highly recommend Japanese Auto Care without reservation.

TERRIBLE PLACE !!! Do NOT trust this shop or its ratings…read more My catalytic converter was stolen while my car was inside Japanese Auto Care and under their custody. Instead of taking responsibility, the staff and owner did nothing; no investigation, no CCTV review, no explanation. Their only response was to blame me and demand payment simply because I am the vehicle owner. I was forced to pay $900 to repair the stolen catalytic converter just to get my car back. Completely irresponsible and dismissive management. If anything goes wrong with your car here, expect zero accountability. Stay away.

I brough tmy car in for their "free oil change" They tried to tell me that both axles needed to be…read morereplaced, I thought to myself that's weird, they are both brand new and less than 6 months old, So I took ti back to the shops that installed the axles, one shop replaced a CV boot band, and the other shop gave the other side a clean bill of health. This place also wrote up an additional 3 thousand dollars of worth of "repairs" that needed to be done. Since then two other shops have done 50 point inspections to verify if any of this was true, None of the repairs they recommended were mentioned by the other shops. Ace did find that my brake fluid was dirty and needed to be flushed, which was not even caught by the Suburb "repairs" list. For being a Subaru only spot, you think they would have better business practices. I have the original write up from Subrub with $4,000 of unnecessary repairs and the inspections from Jeffs and Ace to back up my claims. If they recommend a major repair go get a second opinion, maybe they are just overly cautious, my car has 230k on it, and I spend almost 9k on it last year, new axles, water pump, timing belt, o2 sensors, bearing, hubs, ect. So to get another 4 grand in repairs I was SHOCKED. My car is on its last legs but no need to stiff me out of another 4 grand.

I took my Subaru all the way from Ballard to have an electrical problem checked. I was pretty sure…read morewhat it was, and I turned out to be correct. They found some other things to work on, and refused to troubleshoot electrical problems because I had an aftermarket battery installed that didn't look like the original. Took it to my local auto body place and they fixed the problem quickly and cheaply. They might be ok for very standard maintenance, but they know nothing about electrical problems.

I took my wife's car in because it was making some noises while turning. The initial diagnosis…read morefrom my usual mechanic (aka "enter a description into ChatGPT and seeing what it says") was a possible CV joint issue. It turned out the skid plate had detached a bit, so the fix was as simple as reattaching it to the car so it didn't scrape against anything. Not only was it a quick fix (about six hours from drop off to pick up), but they didn't even charge the usual diagnostic fee, saying they wouldn't feel right charging it given how easy it was to find and fix the issue. So total cost was about $68. Quick service with a reasonable cost and honest approach? We'll be back again!

I made a 8:00 am appointment and nothing got done on my car all day. All I wanted was 1 set of…read morebrakes replaced which should not be a multiple day project with an appointment.

These guy's are so nice. They diagnosed my car issue's. Even with all my calls and questions they…read morewere so patient and polite. They are the best. -Sabine

My family has been using this shop for decades. My father has been bringing vehicles here since the…read more1970s, and I have been a customer for years myself. Unfortunately, our last two experiences have been very disappointing. Most recently, I dropped my car off at 8:00 AM to have a front-end suspension issue diagnosed. By 2:45 PM, I had still not received any update, so I called to check on the status. The employee I spoke with seemed unsure of what was going on and told me he needed to check on something. He said he would have more information within an hour and would call me back, but I never received a call. Later, when my father called, we were told that the car had received an oil change, even though we had never requested one. However, when I arrived at the shop, I was then told that no oil change had actually been performed. The conflicting information only added to the confusion and made it difficult to have confidence in the service being provided. This follows another disappointing visit where we were given a repair estimate, but when it came time to pay, the bill was hundreds of dollars higher because a brake job had been left out of the original quote. What makes this especially frustrating is that we have trusted this shop for decades. My father has been a customer since the 1970s, and we continued bringing our vehicles there because of that trust. Unfortunately, the lack of communication, conflicting information, and inaccurate estimates during our last two visits have left us very disappointed.

I took my Meceredes CLA 250 here and I had the best experience with Wasem! I drove here first thing…read morein the morning to get my brake pads changed. I also found out my rotors needed some changing too, so better safe than sorry. He was extremely helpful and was very communicative throughout the process and was reassuring when I had questions about my car. I was able to hang out in the lobby and do some homework. I recommend this shop :)

Premium service at a budget price!…read more The owner here is very honest and does top notch service at reasonable prices. He didn't have the brake pad for my '09 Miata, but placed an order and got it delivered within 2 hours! Total service time was 3 hours and he gave me a free drink from the cooler for the inconvenience. To top it off, this cost only half what it would have costed if I got my brake pads replaced at the Mazda dealership. If this guy sold gas, he'd put Costco out of business. Highly recommend!

James is great. He tells you precisely what's wrong and shows you the damaged parts removed…read more Nothing secret. They do only what needs to be done. I've taken all my jalopies to James for a few years now. He even recommended NOT doing a major repair to transmission because the car was not worth the cost. He said, just drive it like it is and be gentle with 2nd gear. lol. James is the best.

Don't come here for body work…read more Initial visit: fixed most of the problem (scrape and ding on back passenger door). Noticed some scratches we didn't see before, but they said it wasn't them. Brought the car back to fix a small paint issue. Second visit: car came back with the initial issue fixed, but even more scratches similar to what we noticed after first visit. A razor blade was left in the trunk and a long scratch from the passenger door to the taillight. Oh and the super boost setting was on, which we never use. Third visit to fix the damage they had done: most was addressed, but not all. Now that it's been lighter out (Seattle dark and rainy winter) we noticed that the paint doesn't match the rest of the car. They have a separate location for bodywork, which they didn't tell us upfront until we asked where they were doing it and it's "down the street". It is going to cost us thousands of dollars to fix their workmanship and don't trust taking it there for a fourth time.

This team is exceptional and I have the utmost respect for them. I called about a blinker light on…read morea Friday and was seen the following Tuesday. They were able to solve my issue in no time since it was very minor. Thank you guys for the help!

The guy that first helped me out was at the front desk. Did his job, right I dropped off my truck…read moreto get an inner lock equipment in my vehicle I came back and the fender that he was working on was scrach and he doesn't want to be responsible for the damages. He just thought it was OK to not pay him for his labor for the Interlock device, is 275 and the damage that he did cost more on my vehicles if anyone comes and gets work done. Please check your cars