They are extremely slow and they have terrible customer service! I went with my friend today to get…read moreher oil changed and we sat there for 40 minutes waiting to get her oil changed a woman sat there behind the front desk and didn't say anything to us never asked if we had been helped or anything. When we finally said something they said we would have to wait another 40 minutes before they could change her oil! I wouldn't recommend going to them if you're in a hurry or if you wanna experience good customer service! They are lousy people. I don't like to be negative but we had such a terrible experience.

Needed a quick oil and filter change with my own products and the store manager Tyler was very kind…read moreand quick with the change. The shop looked very clean and maintained. They didn't try to scam or sell me other things like some places so when they see a girl by herself pulling in. I'll be coming again!

This was my second time going to this business- the first time they were going to charge me ~$200…read morefor a workup saying it could be all these issues wrong with the car. Thankfully, I went somewhere else who diagnosed it as a knot in the tire and only charged me $40 for a comparable tire- no charge for "work up". This second time I went here, I was running out of daylight with work and everything and accidentally went back to this place (I couldn't remember the other place I had been to that was good, and ended up putting the wrong thing in the GPS, but figured how bad can it be). Momentum calls themselves a family run business but do not let that fool you. I got two second opinions about my car- and some of the things Momentum recommended I did not need done. Not only this, they wanted to charge me over $2,300 for the issues. The two other places I called and asked said it should be under 1K and to go see them. Thankfully, I was able to go back into Momentum and asked them to stop the repairs. At that point they had already done three tire replacements (which I did know I needed so this was fine), and I asked them to finish with the fourth but not to do all the other things they were going to do. I ended up paying $520 for new tires, which I didn't think was that bad. However, I did not appreciate the fact that these tires retail for $70 at Walmart, and Momentum charged me $88 per tire, and only after the fact did they tell me it was also a $30 fee per tire. Plus tax on top of this. This morning, I went to one of the said local shops I spoke with, and they told me the tires were a low quality brand (opposite of what momentum told me), and also said they could have done comparable tires for $365 total. I also got what actually needed done for much less of a price. Needless to say, do not go to Momentum Tire. They are crooks and should be ashamed of themselves. I am not sure if they see a girl and take advantage, but there were older people there too and I can't imagine how much money they are unnecessarily poaching from people. I also found out they have gotten in trouble for price gouging in the past and have that reputation. Thankful I spoke up and saved myself minimum 1K even though I lost some on the tires, but wow, awful experience. Don't let friendliness fool you.

I have had some work done at Momentum in Morganton a couple of times within the last 9 months: oil…read morechange, oil pressure sensor replaced, serpentine belt replaced, NC state inspection. They were very professional, and the work was done to my satisfaction. What made Momentum stand out and earn a great review instead of a good review for me was for following events that took place yesterday. I noticed a severe oil leak just after taking my almost 16-year-old dog to the vet to be euthanized. A sad day to start and then more stress heaped on with my first oil leak on a car I have had for 7 years - coincidentally just after trying out a new garage that had over charged me and tried to sell me several services that I knew I didn't need. After noticing the oil leak, I immediately took my vehicle back to the garage (new place in town - they still have balloons out front) I had decided to try out with an oil change one week earlier. As I write this review, I have now had 2 bad experiences at the "new garage" and left very unsatisfied both times: both when I picked up my car after the oil change and when I took it back after noticing the oil leak. I then decided to take my vehicle back to Momentum which was the last garage I had work done before the unsatisfactory oil change. I didn't have an appointment yesterday, but they fit me in since the oil leak was severe, and I was a returning customer. Not only did they fit me in, but they also found 2 different potential leak spots. They warrantied one which could have been a result of the oil pressure sensor they had replaced months ago, and they did some deep dive analysis on other potential leak spots, tightening up what seemed to need it. They went the extra mile and restored my faith in a garage. I had two negative experiences at the new garage I had tried out and a bad day in general. Now I know the first place I will take my vehicle from now on. No more trying out "the new place in town". My go-to garage from now on is Momentum. Thanks for restoring my faith in a local business and making a bad day a little better.

On a recent road trip my car broke down on the highway about 20 miles from this Firestone location…read moreon a Saturday afternoon. I wanted to go to Firestone because I knew they would be open on Sunday so I called AAA and had my car towed to this location. When I arrived the man at the counter was super nice, he had my car assessed right away, and informed me they would have my car ready that same day. Absolutely amazing! I was only planning to be in Hickory overnight so I opted to leave my car overnight for pickup Sunday morning. They called me Saturday evening to let me know all was good and my car was ready. I picked my car up Sunday morning and there was a different guy at the counter. He was super nice and even showed me the bent pulley that caused my serpentine belt to remove itself. Nobody wants their car to break down, but thanks to this Firestone it was actually a great experience. I highly recommend this shop!

Took Tundra to have it serviced and tires rotated. Requested that the spare was also rotated in…read more After being flagged over by the technician and told the spare wasn't the same, I said, just to forget the rotation all together to the technician... When time came to pay, the disingenuous sales associate Jimmy insisted the rotation happened, which it did not. I was charged $275 (which included a 15% discount for using my Firestone card) for the oil change, and new filters, plus a tire rotation (which never happened) ?...They must be crazy!I was standing at the observation window during the service, precisely because I wanted to make sure my request was executed. Long story short, I believe Firestone is more concerned with servicing fleet vehicle it has contracts with, then servicing the local community. I will not ever go there again, and will discourage anyone I speak with about my experience, and to go elsewhere...Took my Lexus 470, which has similar oil capacity to Strickland brothers and was charged $90 (with a coupon)! that makes way more sense.

Very courteous and friendly peoples. Very professional and do as they say. Honest and fair with…read morepricing. Have taken my '99 jeep there for the last 15 or more years. So far they have been able to fix any issue with it. Feel very confident with their work. Sometimes they have really performed magic with my vehicle.

My family has taken our cars to Auto Fitness Center many times over the years. Best thing I love…read moreabout going here is everyone is friendly and they always seem to tell you the truth. The work that is performed is always quality and prices are very fair. Let me tell you why we are convinced that Auto Fitness is the best.......... We took our Infinity to another automotive shop due to an emergency recently and they wanted to charge us $1,700 for a fix and told us it needed to happen "immediately." It seemed excessive and we reached out to Auto Fitness for a second opinion since we have had great experiences with them. They happily checked the vehicle over and told us what the other place recommended "needed to be replaced within the next 12-18 months, but nothing urgent." We will definitely keep going to Auto Fitness Center for all our automotive needs and would highly recommend you do the same!

Had a great experience! My Daughters a student at LR and her car broke down. I was only up for the…read moreweekend. Talked to Dylan And dropped it off Saturday morning. I had already changed the water pump the weekend before but was still having issues. Dylan was able to look at the car give me a estimate on the repair. They advised me on a few other minor things that looked weak and were able to change them with no additional Labor. Solid work at a trusted Price. Thank you Dylan

If I could give negative stars, I would. They have been working on my car for a couple of years &…read moreall that time I never realized how bad it was, until I went to a different shop. Major work all has to be redone. They couldn't even get an oil change right - overfilled it by a quart (in a car that holds 3-3/4 qts) and blew out the oil pan gasket they had JUST installed. Told me previously the oil leak was a stuck PCV valve & told me they would have to take out the entire intake manifold, it would cost $600 and they'd put the PCV as a "side job." Got it done for 50 bucks elsewhere. They are incompetent crooks.

I have no clue what the guy name was that serviced me today but he was absolutely rude at the end…read moreall because he heard what my husband said. I wouldn't recommend this place for women by themselves because they will scam you if you don't have your spouse with you. I only came there to get my tires changed and they was trying to get me to pay additional 80 some dollars for a sensor that I may or may not need . The manager I guess who is managing the place decided to be a complete jerk said that " ignorance is a bliss " like he didn't like that my husband was refusing to have extra money being charged. So, my husband was telling him that he didn't have to make such rude comments and the store manager said " I don't want to entertain you" like was he going to cuss my husband out or something? Like basically my husband as the say so of what goes on my van because he basically pays for everything that goes on the van. This place needs to do better at management or lose customers because I will never come back after today.

Excellent service and quality . Professional people with awesome knowledge of mechanical workingsread more

Everyone was so professional, staff was friendly. Work was done in a timely fashion and done well…read more Would definitely recommend to anyone.

My wife came in for a regular oil change. Pierson got her in quickly. She was very appreciative of…read morethe snacks provided for our daughter. The technician noticed a few safety concerns on the vehicle, Kristin did a wonderful job explaining everything they found and nick even offered flexible finance options and even offer a ride home! I am so grateful to have a shop that values my families safety as much as I do, I would give more stars if I could. Love the new technology, it allows me to see what is going on with my vehicle without being underneath.

These guys do great work. They are polite, professional and I've not been disappointed with the…read morework they've done on my 2008 Ford Ranger which includes alignment, tires, brakes

I had an alignment done, inspection, and transmission service done on Monday 5/22/23. They did the…read morealignment, and inspected vehicle just fine... There is no way in the world they did the transmission service!!! Which was supposed to be new fluid. I'm attaching photos. Absolutely unacceptable and 180 dollars down the drain, plus another 140 for me to do it myself!! Both paper towels came off my dipstick. One before the other after.

First time getting my car inspected here this place is awesome. They're very friendly and they get…read moreyou in and out fast. This is my place I'm gonna to from now on. And it's nice and clean!

7/1 - OMG. Got my truck inspection and wipers replaced in 31 minutes. When I arrived there was 1 in…read morethe bay and 2 waiting. I almost left, but decided I'd stay. I am so glad that I did. Made my inspection almost painless. Also I noticed that oil changes were moving quickly too. I will definitely be coming back. It was not a fluke. Got my car inspected yesterday (7/3). I was in and out in 25 minutes. Got Job Diana. This is now my go to spot. Almost can't wait to get an oil change when it's due. In response to the need extra stuff done. My truck needed wipers, which I knew. My car didn't. Diana even told me that according to my registration card, I didn't need an inspection. But the online registration renewal and my bill said I did, so I had her do it anyway. Better safe than sorry. You know how the government can change its mind.

I have previously RAVED about Sig's because my family has used them the entire time I've been…read morealive. However, I took my car in to have a flat repaired and when I left, my skid plate was dragging. I knew it was cracked, but hadn't been dragging until after I left there. I had seen them pushing up on it, but I trusted them and had figured they were just trying to fix it or something. Fast forward a few months, I have another flat tire with a fast leak. I took it to Walmart for a patch, Walmart told me that the nail was in the sidewall and by policy they can't put it back on- that's fine, so I asked to have my spare put on. I got my spare out for them and they said "m'aam, more bad news. Whoever touched your spare last, cut it off and they owe you a new spare." SIGS TIRE was the last place to touch my spare. Walmart ended up having to put the flat tire back on, and I had to head to Mavis in Hickory because they were the only place that had my tire in stock. They were so kind and courteous, even though they were about to close, they still assisted me quickly. I cannot BELIEVE Sig's cut my tire off without even asking me, and broke my skid plate completely! I will NEVER trust them again, and I will definitely be filing a complaint with BBB!

I had a slice in the tread of my tire and they booted it in 15 minutes and it cost 16bucks!!! And…read morethey put My tire back on and put my spare back up under the truck for me!!!! Much appreciated!