No need to call, customer service is the worst. As many reviews states it is TRUE. i called before I posted review and that is what drove me to my review. They were useless, could not tell me anything but repeatedly state the part is not in, and stated when my next appointment was scheduled for. Curious if that appointment will be rescheduled, because again why are you making appointments without the part in house. read more

HVAC was not cooling. Jermaine was knowledgeable and very efficient. He was in and out. Thanks Jermaine

professional timely Responsive Informative Technician arrived on time and prepared to complete the job on a second visit read more

Very disappointed in Sears. I bought my washer and dryer from Sears about 5 years ago. I carefully researched my options and went with Kenmore selection at Sears. Recently, the dryer started to display this code on the dryer so I called for a service. The technician came out, diagnosed the problem was it needed a "reset". He "reset" the dryer with this computer equipment he had. Everything seemed fine, no code display on the screen. I used the dryer maybe once or twice and everything looked great. Then I used it again, same issue comes up with this code on the screen. I called the service department again and the representative said since it's been 38 days they can not "re-send" the service so I would have to pay again - "it's policy". I feel like I just gave Sears $119 for doing absolutely nothing but take my money. read more

I never contacted Sears Appliance Repair, they were provided through Choice Home Warranty. I was told by the technician that my ac/ would take two hours to cool, this was after he said that he put a sealant to stop a leak and some refrigerant. This is a total scam, nothing is further from the truth. I will be filing with that States consumer fraud division. read more

Great service!!! Thanks for always being on time and available. I will recommend it read more

This was my fourth technician and my ice maker is finally fixed. He knew what he was doing and even brought in a steamer to help melt the ice. This has taken up a lot of my time, but they finally sent me the right techs to get it done! All techs are not created equal. I do need to mention the tech before this one came out and ordered the replacement part so I'm grateful for him. The first two techs never showed up to the appt. Never mind. It's done now. Thank goodness!! read more

Hi, the technician appears to be knowledgeable. He was very courteous and professional. I do want to point out that I had to wait 12 days without the A/C before my appointment was scheduled - which is not acceptable. read more

The technician arrived on time. He fixed the item in question. Parts arrived quickly. It was easy to schedule and reschedule appointments with Sears Home Services. The technician wore booties and was very courteous explained what he was doing when I asked and explained what needs to be fixed before he ordered parts. My initial issue is that my ice maker wasn't making ice because apparently it's a common issue for the Samsung refrigerator I have. Once that was fixed ice was being made however water was leaking from the component I was advised it may be the ice chute not closing properly due to wear and tear. That item was fixed today hoping this works. I would like to call Sears to speak to someone I would love it if speaking to someone becomes an option. Although I said scheduling and rescheduling was easy there were a few times I had questions that were not answered by FAQ and the automated service. read more

Timothy was great knowledgeable, timely and communicated well. He got into the washing machine checked it out fixed it and gave good advice. read more

My technician was knowledgeable and professional. He fixed my problem quickly. Thank you.

way to much money for a simple repair... won't be using sears appliances again... felt ripped off......

If I could give 0 stars I would. I requested service from AHS home warranty to fix my refrigerator. This company was sent out to repair it. This company visited on 5 occasions each time with a different replacement that never worked. The last person that came out, Dan, took a picture of the other refrigerator I had in my kitchen, which was not the one he worked on. When I confronted him about it and asked him to delete the photo (which captured my underage grandson who was standing in the kitchen at the time), he told me he worked for the warranty company and he had the right to take a picture of my house and report back in case my insurance only covers one refrigerator. I am reporting this to the police, because he refused to delete it, and without my permission he cannot take pictures of my home. Incidentally a picture isn't needed to determine whether my refrigerator was covered because he has the serial number and model number, which can be confirmed. Lastly, his responsibility was to repair and confirm the refrigerator he was sent to fix and relay that information to my warranty company. I have no limit on the appliances that my warranty covers, and that's not his business. read more

If I could give zero stars, I would. My experience with Sears Home Services was an exercise in frustration, incompetence, and complete disregard for customer satisfaction. I purchased a maintenance contract for my appliances, hoping for peace of mind. Instead, when my refrigerator/freezer stopped making ice in November 2023, it became the beginning of a six-month nightmare. During that time, I endured 10 technician visits, multiple part replacements, and countless hours wasted--only for my appliance to go from bad to unusable. What started as a malfunctioning ice maker ended with a broken freezer and a refrigerator that couldn't keep anything cold. Ultimately, I had to cancel the contract and purchase a new refrigerator myself. To add insult to injury, after canceling, I followed their process to return all leftover parts. And yet, Sears is now accusing me of not returning refrigerant--a claim that is absurd on its face. What would I even do with refrigerant? The cherry on top? They're threatening to report me to credit agencies over a bogus $31.23 charge for this alleged missing part. This is hands down the worst customer service experience I've ever had. Sears Home Services failed to fix the problem, made things worse, and then had the gall to harass me over a charge that is clearly their mistake. If you're considering Sears Home Services, I urge you to save your money and your sanity. Go literally anywhere else. read more

Horrible is the only word I can think of. Never showed up. No customer service you can call. Customer service is actually in India.

Sears home server is terrible. They continue to change the service schedule and I'm literally been waiting for them to come all day. They don't have a no one to answer questions or contact number for the technician. The operator service bot is trash because they make impossible to get to a live person. They told me between 8:00 am and 4:00pm they sent me arriving time three different ones all day. It's almost taking them the whole day. I had things to do and it's sad no one reached out to give me a reason for this delay. Its bots and annoying automated messages with different open window times that's confusing read more

He delivered as expected. He performed with great ease. Demonstrated knoledge and professionalism

Technician seemed to be proficient in completing task. He did not wear shoe covers and tracked my house with dirt and water from outdoors. He did not have a ladder and asked for mine. While we were looking for one he stood in my bar stools with dirty shoes. He also left my kitchen a mess with screws on floor. He also didn't communicate progress while fixing. Once he was done we had to ask how long it would be before we could do use the refrigerator. read more

Your service is a joke. 5 appointments and no one has shown up. No response from you all and no follow up. DO NOT USE S

I requested service for a leaky ice maker and to change a filter. The technician was new/in training. He called someone every few minutes to see if he was doing something correctly. Then he pulls the ice maker holder out. Looks at it. When I told him he looked like he didn't know what he was doing is when he said he was in training. Ok, fine, but when you tell your lead tech that I need to replace my whole ice maker without actually knowing what the problem actually is ridiculous and costly to the homeowner. This is based I guess on his first call to someone. They didn't know what the problem was and I did not hear him give them any symptoms. Then I told him I think I have filters in the garage. He didn't ask if I had any replacement filters. He just told me he would need to order a filter. He was terrible and I admit to being very annoyed and frustrated. Plus, he's putting his dirty hands in my refrigerator without gloves, wiping his face and hands without hand protection. You walk in from the street and don't wash your hands and are messing around with people's food. The whole experience for me was disgusting , frustrating and annoying. To say nothing of the fact that this person is diagnosing things without knowing what's actually wrong. That amounts to $$$ for me when you don't know if it is needed. The question should be whether he would want someone to approach his refrigerator repair the way he did mine? He wouldn't let me explain to his lead tech when he called. I could have told him what the problem was, but based on this experience, I would not dial this repair service in the future. It is also hard to get a person on the phone. You talk to bots and dial this and that. I am sympathetic to anyone in training or going out new, but attitude makes a big difference. read more

appliances Great job was done on all of the service of my appliances. He gave me a appliance by appliance update on the service that he did for the yearly maintenance. Great job. read more

Devon was great. Very friendly and knowledgeable. helped us to understand what was going on.

did not change anything. Just removed ice and blamed it on the fridge model stating it's a model issue. did not fix the root cause. One of the worst services I have come across. read more

Never saw this man but yet there is a falsified document sent to my email saying I signed it. As well as emails that my technician arrived. Really not sure what is going on between the warranty company and sears but this has been a complete confusing mess. Of course can't really reach anyone on the sears side to get any answers. Will be glad to change this review when and if I ever get this resolved/fixed and can attest to actual service provided. read more

The technician never showed up after waiting several hours and updates saying or providing estimates time of arrival. I am extremely upset of the lack of professionalism and courtesy for my time and expense during this ordeal. read more

Technician was very informative and knowledgeable. He demonstrated the best customer service. There was a mix up with my time window . I was originally scheduled for 8-12 but he went above and beyond to try to get to me as close as possible. read more

Came to service within 24 hours, replaced Maytag Dryer heater coils, did preventive maintenance on Washer and stopped the leaky door! In about an hour we were washing and drying! Russell was knowledgeable and helpful. read more

Well they wore us out, the freezer was left in parts on the floor, the repair service making up stories, the Sears Service agreement was 50 minutes on hold, a maze of phone prompts, people you cannot understand, finally told they will send us a check for $30 in a week. We gave up! We went to Lowe's and bought a new freezer so that sears never darkens our door again. All our contracts with them have expired and we don't intend to renew. Wore out in Georgia read more

this service man never showed at my home, yet he sent a receipt showing he charged 300.00. Sears you can do better than that. your serviced man Keith H. should be fired. read more

Our technician was professional and polite. He focused on getting the job done, and appeared to be skilled and knowledgeable.

outstanding service very detailed about his work glad to that it was same guy on the project thank you

4 parts were ordered, he installed one part. I was very disappointed with the service, August 26 2024 is when ,I requested a technician repair my refrigerator. Since, August 26,2024 four technician ordered 4 different parts. The technician who came today, indicated, he was not going to install the other parts because the parts were not required, which were ordered by four different technician. I am very disappointed in the service I received since August 26, 2024 for my refrigerator. read more

A/C repair requested. While the repairman himself seemed VERY knowledgeable and professionally friendly, I am livid about having to wait more than a week for an appointment in this 80 degree (and More) temperature. We pay to much money monthly to Sears Home Warranty to have to wait so long for service. We could have called a repair service company ourselves and rcvd a quicker response. With the quantity of customers Sears has they should contract with more responsible repair contractors to ensure they can have their customers serviced in a reasonable time. Repairman = 5 stars Sears HW = 1 star read more

The Benefits Administration Customer Service is a 2. Demetrius has made over six service calls for my side by side refrigerator. Many parts have been replaced and I asked several time for a replacement, each time was told as long as Sears is able to find parts no luck on replacement. I have been. customer with Sears Master Protection Plan for over 30 years or more always renewed the plan. The plan expired October 22 however service calls were made prior like five times we still have the same problem. Long time customer totally disappointed in Sears. Hopefully someone will respond also waiting over three months for check! what happened to GOOD CUSTOMER SERVICE and standards set forth in contract? read more

Worst home repair experience I ever had! They were supposed to fix my washing machine leak. When the technician got here his paperwork said he was supposed to fix my dryer despite me txting back and forth several times with the office on the nature of the washing machine leak. He didn't have the part so I had to pay $380 right then in order to order the door latch. A week later he comes to put it on but it doesn't fix the problem. It turns out to be a problem with the mother board. He puts in an "emergency " order for that part. A week later he comes but the part was not yet delivered to my house Despite it being an em order that is supposed to be filled in 24-48 hours. As of now I have been without a washing machine for over 2 week and am out $380 with no guarantee when the part will come and if it will actually fix the problem. DO NOT hire these idiots!!! read more

The technician was knowledgeable and courteous, I can't rate 5 stars, because the arrival time keep changing, and he was 2 hours late from ETA , other than that the service was great. read more

This was a remarkable experience. The technician was knowledgeable and efficient and very nice. thank you for employing such a capable person. read more

Shane was excellent and diligently worked to resolve the issue. His communication was excellent in when he was scheduled to arrive.

Kern arrived on time, communicating what the problem was and the solution. He had shoe covers, and was polite and friendly. Herb is a true asset to the Sears repair team! read more

This review is not for the technician, it is for the Sears Repair process. The internal communication seems to be broken. The repair department and the install department need to get aligned. Next the automated follow system of emails and text messages is also broken. The notification system is in dire need of oversight. Thank You. read more