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Sears Appliance Repair

2.5 (24 reviews)
Open 6:00 am - 10:00 pm

Services - Sears Appliance Repair

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7 months ago

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3 months ago

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8 months ago

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11 months ago

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11 months ago

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1 year ago

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2 years ago

He was efficient, courteous, and cleaned up the area he worked in. He was very informative of what he was doing.

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Ryan M.

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2 years ago

Great communication of expectations prior to visit, thorough assessment diagnosing the issue, and personable. Thanks Brian!

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Ryan M.

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2 years ago

Eric was very friendly and quickly diagnosed and explained the problem and provided an estimate of cost.

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Ryan M.

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2 years ago

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Ryan M.

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2 years ago

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2 years ago

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Ryan M.

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2 years ago

Was not pleasant, tracked in my house, left a mess and said I could throw away his garbage. Poor customer service.

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Ryan M.

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2 years ago

Prompt responses and timely communication regarding scheduling appointment. The service representative was also great. Will use again.

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Ryan M.

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2 years ago

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Ryan M.

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2 years ago

Your repai man was curtoo us and promptly fixed our ice maker. Didn't reall take all tgat time to get it going!

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Ryan M.

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2 years ago

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2 years ago

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8 years ago

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9 years ago

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9 years ago

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8 years ago

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9 years ago

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9 years ago

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Mr. Appliance of Urbandale

Mr. Appliance of Urbandale

(11 reviews)

Zero stars. Awful customer experience. Had a Bosch dishwasher repair that would be under warranty…read more They send a tech out, he complains about working on Bosch dishwashers. They have to order the part. Couple of weeks later the same tech is out with the part. He complains to me again about hating to work on Bosch. The tech breaks the part and they have to do another part order. No word from Mr. Appliance for a couple of weeks so I call them and they tell me the part came in that same day (sure, what a coincidence). But they won't get me on the schedule for over a week. Supposed to be out today between 12-2pm. I call at 2:15 to ask if they are coming, owner Dennis tells me yes. They close at 5. I call close to 5 and ask Dennis again, and he goes on a rant about how Bosch won't pay his guy enough to work on a poorly designed dishwasher. That may be true--but it doesn't excuse the lack of ANY customer service at all. Their own website brags saying "Your local appliance repair technician arrives on-time, every time...". I had to call after weeks of no contact about the part. Then had to call after no contact about missing your appointment. Then had to call a 2nd time that day when they STILL hadn't arrived at closing time. And then to have the owner Dennis get snotty with me and then he even complained just like the tech did about Bosch having poor designs. I'd buy a brand new appliance before I'd let this awful company in my door again.

Great customer service and the repair tech, Clinton, is very professional and always does an…read moreexcellent job!

DM Repair

DM Repair

(6 reviews)

Horrible company! The tech worked on my frig twice and said it was unrepairable. (We have American…read moreHome Sheild) He said they would recommend replacement to them. The DID NOT, they said they could find the problem, so it got passed on to another company. I called DM and they said AHS had to make the call for replacement(which was an outright lie!) American Home shield reassigned my work order to them again! They called me and I reminded them who I was and they pased the call on to another company again. Evedently their company get a ding with AHS if they recommend replacement....so they just pas it to someone else! What a crappy business. Don't use them for anything, They outright lie to your face!!!

I first had Des Moines repair out a couple of years ago to fix my refrigerator. They did a good job…read moreand I was pleased. A couple months ago I had problems with my dryer. They said it was a high-end type and the part would cost quite a bit. At least he was upfront about it. I paid for the part and they put it in. What I didn't like was that he only turned on the dryer for a couple of seconds and turned it off to test it. I thought that was a little odd but I let it go. I knew that the repairs were guaranteed for 30 days.. A couple days later I used the dryer , the light inside did not work and there was debris inside . , and it was squeaking again.. So again I called them and they came back and fixed the light and cleaned out the inside of the dryer. the guy took it apart and realized it had something that was going bad in it. He said that he would go back to the office and find out how much the part would be and they would let me know. Of course they wanted me to pay for the new part which was not a problem but they wanted me to pay for another repair bill. It seemed to me that they did not fix it adequately the first time and that the repairs at that time, 2 days earlier were supposed to be guaranteed for 30 days.. I sent them a letter I felt that if the owner would have left the dryer running for a period of time he would have found out that it was still squeaking. But he only turned it on for a couple of seconds and turned it off. I told them in the letter that I would pay for the part but I didn't feel like that I needed to pay for yet another repair Bill since it was only 2 Days Later. I heard no response and I still have not heard a response. It is a company that has bad customer service and does not follow up with their customers.

Sears Appliance Repair - homeappliancerepair - Updated May 2026

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