The microwave info board went out again, not 5 minutes after the tech left. I texted him on the line he made contact in addition to calling his number without success. My attempt to get help from customer service via your AI was no help as I was given a new service date over a week away. I have already paid for a service call and I am sure the tech intended no harm, but don't you think a call gone bad within 5 minutes deserved a better response. read more

technician was very nice and professional. he did a great job informing us what was wrong and fixed it without any problems.

we had purchased a used Maytag washer. we had troubles with it stating and completing cycles. it was part that was probably damaged due to mouse infestation at one point. Tech was patient enough to make sure the machine was clean of all of the remaining debris. It was a good experience! Thank you! read more

Tom was friendly and communicated very clearly. I would recommend Tom to others. He explained what was wrong with my dishwasher and was able to complete the job within a reasonable amount of time. read more

Told them exactly the make and model of our dryer and when they came they did not have any parts and the estimate to return to do the repair was over $500.00 and the part on amazon to repair it was $7.90. It is a criminal outfit. read more

Thomas arrived on time, quickly pinpointed the problem and resolved it. He was very pleasant and courteous.

What is the point of filling out an online form with your model number, serial number and a request for a new washer seal only to be told the day of the service call that they have to order the seal. So then I had to reserve a 2nd day off for the actual service call. Then they used Amazon to ship the part directly to me. I looked up the cost on Amazon, it was $35. Guess how much the part was listed for on my itemized quote?? $199!! Totally ridiculous markup. Maybe you should send the parts to the technician Sears, so that customers cannot look up part numbers and get upset. The only positive thing I can say about the experience is that the technicians were nice and they were professional. Other than that, I would not use this service again. read more

The process for scheduling and the notification/status of the driver on the day of repair is really nice.

Great person very knowledgeable But the only problem is you guys don't have live agents to speak with there's no live communication and that is very frustrating I need to speak to someone read more

This is a really awful company, run by awful people. Scheduled some service to fix a dryer. They came out, no problem-- $6 part that they charged us $60 for, $300-600/hr labor rates, and then we had an issue with rescheduling, and it was impossible to do online, and even more impossible get in touch with a human being until you contest the charge with your credit card company and then suddenly they're paying attention. There is no way to actually call them-- it's just an AI bot that is unable to help you. The technician may or may not communicate with you. The real human who called me-- who sounded like she was speaking through a sock, and told me that she doesn't usually call customers (no kidding)- told me that $300-600 an hour is the "going rate." I am guessing the technician is not making $300-600 an hour. I am guessing that the private equity goons who disassembled the smoldering remains of Sears are earning most of that money. read more

Do NOT use this service. I asked Sears Appliance repairman to remedy a leak where the water inlet hose attached to the back of my dishwasher. After about 1-3/4 hours, the repair was completed at a cost of $319.00. No additional parts were installed and this seemed very expensive to connect a hose. The repairman did not connect the drain hose back to the plumbing saying that he was not licensed to do this. He left completion of the repair to me. He did say that the dishwasher pump seemed "strained" and that there might be a problem with the "air gap" in my plumbing... but that he could not work on this because he was not a plumber. There were no such issues before his visit. I have since run the dishwasher, draining into a bucket to avoid any "air gap" problem. The dishwasher now throws an E:09 code. This code was not present before the repairman's visit. My dishwasher is now in worse condition after the repair than before! I have attempted to contact Sears Appliance Repair but it is impossible to contact an agent to lodge a complaint. Sears Appliance Repair phone menu says that it does not recognize my phone number (which is the same as that I used to make my initial appointment and to which Sears sent an after service survey). Sears Appliance Repair asks for a service order number, however, no emailed receipt was provided after service (this was committed to in their before service texts). Sears Appliance Repair says only that an AI agent "Samantha" is available and no live agents are available to take complaints. Sears Home Repair appears to be dodging accountability for the quality of their services provided. read more

Missed Appointment: Technician did not show up for scheduled appointment. The appointment was scheduled for all day and at the end of the day, after receiving a message that the technician was on the way, I then received a message stating that my appointment was rescheduled. Follow Up: Sears Home Services did not have a live agent when I called concerning the rescheduled appointment. Sears uses AI. AI kept offering me dates and after I accepted the date, AI would then reply that the date/time was not available. I was unable to reschedule. read more

as of now the job is well done,the tech guy was nice and very explanatory.if any issue arises I will let you know

Joe serviced our cooktop today and the experience was excellent from start to finish. He diagnosed the issue, explained what was happening, and walked us through the repair process in a way that was easy to understand. It was obvious he is extremely knowledgeable and highly skilled at what he does. Beyond his technical expertise, Joe was professional, polite, and respectful of our home. He worked efficiently, answered all of our questions. Outstanding service. Highly recommend. Tony read more

On time.. friendly and got the job done..I would recommend this Sears appliance repair person

The service person came to my home last week and ordered the wrong part. They were scheduled to return today, March 24th between 7:00AM - 4:00Pm. According to Sears app at 12:00 the technician was 2 stops away. The time is now 4:45 and the appointment has been moved 6:45 and the app still states they are two stops away. Calling the company you only get AI. Are they going to reimburse me for my time, highly unlikely!! Such a terrible company. read more

If I could give a zero star rating I would. Came to repair my oven and replaced upper burner. Now upper and lower don't work. Have not shown up twice for repairs. No customer service people to talk to. They could care less about servicing their customers. Avoid this company at all cost. read more

Al was efficient and personable and a good communicator. I'm very happy with the quality and value of the service and highly recommend him.

My technician was great. Personable, effective & communicative. My experience with Sears on the whole for this project was poor. My dishwasher is old & I expected little in terms of repair initially, especially when I placed my first work order in early 2025 sometime & the part they thought I needed was back ordered for months. Just before I gave up on repairing my machine the part arrived. A technician came out to install it took apart some of my machine & declared the long awaited part was not needed, something else was needed. I wait for second set of parts and finally get these & today my work order through Sears is not an installation of these new parts but a diagnosis. Only 1 of the new parts was used and my technician diagnosed my washer problem as not enough water pressure & a hose that was in the wrong position to drain properly. He was confused about how this work order got so bungled. I waited over six months for support. Not sure my $60 a month warranty is worth it for the appliances I have, I am considering canceling my subscription. read more

Wanted to charge me $378 for a $5 part that took another company two minutes to install.

I was told the repair would be over $600.00. Just because my oven was not retaining a consistent heat. Not Robert's fault, price was ridiculous. I am getting another opinion today. read more

Bad service. Broke my ceiling. Did not fix the AC. Cancelled 2 appointment. will not use again. read more

Sears Appliance Repair - Tech broke my closet ceiling when he came here the first time on July 27 2025. Sears Home Service has not called me to fix this issue. - Appliances & Repair Near Me

I already submitted a review of Charles, my technician, on my phone at the end of the appointment. He was great, fast, friendly, punctual and knowledgeable. He got 5 stars. I am not so happy with Sears Home Services though. I called to schedule repair of my Weider 4250 Weight Machine. Samantha, the AI bot in charge of Customer Service, scheduled two appointments for me and go the name of my equipment wrong. Just "Wider", instead of Weider 4250. After reviewing my order online I tried to find a person in Customer Service to talk to to make the necessary corrections. There is no person in Customer Service anymore, just Samantha. I called Samantha, the bot, back to make the changes. She cancelled the extra appointment and spelled the name of the equipment. But, the change was never made. Very frustrating. I had a few sleepless nights wondering if I should cancel. I had no confidence in Sears Home Services, just hoped for the best. read more

Robert was pleasant and professional on the phone. He kept us apprised of his arrival time and was thourough in the diagnosis of the dishwasher problem. While we chose not to fix it, we appreicated the information he gave us. Also appreciated being able to get someone out here within one day. read more

I had a service repair on 2/21/26. The technician changed the sensor, but my refrigerator is still NOT operating properly. The freezer is not freezing or making ice and the refrigerator is NOT cooling either. Two parts were ordered for the fix ( a diffuser and a sensor ) but only the sensor was replaced. The technician felt the diffuser was working properly and didn't need replacing. But apparently that's not correct because I am still without a properly working refrigerator. i'm not a happy customer right now. read more

Scheduling was atrocious! 3 reschedules before someone actually showed up, they need to hire more technicians and stop giving customers false hope that their appliance will be worked on. I was only 3rd in line twice and both times they ran out of time and had to reschedule. Once they were here they finished the job in no time! That's the only reason for the bonus star. read more

good knowledge employee. courteous and respectful . Did not mess around at all. Got down to work upon arrival. Did know what he was doing. read more

Dryer repair. Expert quality. The technician did far more than replace a part. He cleaned the innards thoroughly and cleaned and repaired the vent. Good value with lots of value added. read more

What a joke. Leaking fridge, guy was here an hour knocked out ice build up steamed the freezer and told us we need to defrost the unit then left. $410.00.... Never again, stay away. read more

Who knew? Sears appliance is still around and they do great work. I had them come out to look at strange noises in my fridge and they solved the issue very quickly and at a much lower price than the OEM read more

* NO MORE SUSPENSE - ESTIMATED PRICE FOR DRYER BELT REPLACEMENT FROM THE SEARS TECH $350 * -- SUMMARY, DID NOT USE THEM AND CALLED ANOTHER LOCAL COMPANY WHO DID IT FOR $150 TOTAL (SERVICE CALL INCLUDED). BACKGROUND Had made an appointment with these SEARS guys for dryer repair for 4/5 (morning). After waiting and waiting and waiting and calling and calling after it passed 12pm, passed 1pm, passed 2pm - the tech finally called me back close to 3pm! Let me explain in bullet points: 1. My appt was confirmed for 4/5 morning 2. No one contacts you when you book to give you an idea or rough estimate on what the repair might cost (ex. Bad control board 200, replace belt 150, etc). They don't give an estimate likely because they enjoy charging over $100 just for the service call for the tech to come out and tell you what the issue is. But, at this point, you're already down a hundred bucks! If they had provided a repair estimate, one would not have called them in the first place! 3. After waiting too long, I tried to find a number to call to see when this awesome service person will show up, BUT its IMPOSSIBLE to get a hold of anyone in USA for customer service and when you do, they claim not to have the ability to contact the tech to confirm his arrival time even after he was grossly late! 4. Sears service guy calls me close to 3pm! He says something like my dryer issue I explained to him would be a belt replacement as my drum wasn't spinning, would cost about $350 to repair. I said, probably a better choice to just buy a new dryer. So, I cancelled my service call and called a local company who put in a new belt for $150! Moral of the story: If you want to get ripped off on your repair and wait hours and hours after your "confirmed" appointment - before the Sears tech even calls you, make sure to give SEARS HOME SERVICES a call. Never will use again when there are more honest local family appliance repair businesses! read more

The service person did a great job explaining everything about the problem and how the repair was going to get done. It's great to see customer service restored again! read more

Charles the service technician did a great job, however he said parts for elliptical are not available anymore. So they charged us $150 to tell us parts are not available anymore so why have the product on the service list? Not very ethical! read more

Had used them before so when we had a problem with our oven, I decided to use them again. When making the appointment online, they asked for the model number and serial number of the oven. They told me there was a $149 trip charge.when the technician arrived, he looked at our oven and said it was not serviceable due to parts not being available. If they had looked it up before they came out, they would've known that the parts weren't available and it would've saved me the $149. Stay away from this company! If I could give zero stars, I would. Update after their response: I already did contact you via Facebook messenger (prior to posting my initial review) and was told there isn't anything you will do for me, the fee is non-refundable. I'm sticking with my one star review that I wish could be zero. If you would like to contact me a different way or give me an alternative way to contact you, I'll consider revising my review once I hear your proposal. read more

Communication with Sears Home Services next to impossible - was not able to cancel scheduled appointment. This warranty service was provided by another company weeks ago. Receipt indicates work done and charges. No technician was on site and no work was done by your company. Therefore, this is fraud and will be reported as such. read more

Had a long service call window. More than half way through the"call" time I was contacted by Sears Repair wanting to sell me a home appliance warranty. I declined their offer, waited past the "call" time and then received a text saying that they where short repair man and they where unable to come out for my repair and that I could reschedule. Right, after waiting all day, at home I can simple do this all again on another day. Don't think so. read more

My refrigerator never got repaired and they tried to charge me twice for a payment for one job.

AI text messages are a joke and not helpful because there is no way to respond unless you call. Then when you try to call you have no options because they continually tell that you can't speak to a representative. Absolute frustration from beginning to end. I have had 4 appointments and my refrigerator still isn't fixed and it's been almost a week! read more

Service tech came out, evaluated my washer. I had to order parts so I had to wait one week. After the repair my washer is worse! the tub and does not agitate. I wish I could speak with a human when I calland not AI. Very frustrating. Seriously evaluating where I products and what sort of coverage is offered. it's hard to take time off work when you're a single parent. read more

Brain is the best on what he does. He explained everything to me very thoroughly. i was able to get a better understanding of the problem since I am a 1st time homeowner. I didn't know much. All in all, I would call Sears for this service again read more