AI text messages are a joke and not helpful because there is no way to respond unless you call. Then when you try to call you have no options because they continually tell that you can't speak to a representative. Absolute frustration from beginning to end. I have had 4 appointments and my refrigerator still isn't fixed and it's been almost a week! read more

Service tech came out, evaluated my washer. I had to order parts so I had to wait one week. After the repair my washer is worse! the tub and does not agitate. I wish I could speak with a human when I calland not AI. Very frustrating. Seriously evaluating where I products and what sort of coverage is offered. it's hard to take time off work when you're a single parent. read more

Brain is the best on what he does. He explained everything to me very thoroughly. i was able to get a better understanding of the problem since I am a 1st time homeowner. I didn't know much. All in all, I would call Sears for this service again read more

We just had an excellent experience with Dave from Sears Appliance Repair. He was timely, professional, and very respectful of our home. He quickly diagnosed the issue, while giving us helpful insights into our particular fridge besides the main concerns. He did not oversell us and felt the value for service was very good. We upgraded to become warranty members as it will give us piece of mind with our appliances in our home. I would definitely recommend using their service for any of your appliance repair needs, and ask for Dave. Great guy! read more

Sears Appliance Repair - It's working again!! - Appliances & Repair Near Me

Called for repairs of freezer Thursday 4-24-2025 & was given an appt for Saturday 4-26-25 bet 7AM-4PM by the AI agent. Saturday no call, no show. Called svc nbr again & was given new appt of Monday 4-28 bet 1-5PM. No call no show from Sears. Asked AI agent to give nbr for a live agent. The person answering, could barely speak english & claim was unable to offer an appt sooner 4-30-25 bet 1-4PM. She said there was no other sooner option. I have food spoiling in my freezer, yet I can't speak to anyone that can access that this is an emergency situation. I've paid my $49 monthly fee promptly for the worst service. read more

We had the repair service insurance for many years. They were always responsive in making repairs. We had a premium washer repaired many times across 20 years. The contract includes appliance replacement if it can no longer be repaired. It should be noted that the replacement appliance must be selected off of a Sears list: You cannot receive cash applied to an appliance of your own choice; it takes hours on hold and phone call after phone call to accomplish a selection and delivery date; the process took nearly three months during which we were without a washer. Since the life expectancy of a decent washer is 10 years if you are lucky, then I would recommend saving the money spent on an insurance premium and paying out of pocket for repairs and just purchasing a new one when the time comes. That way you may be ahead of the game dollar-wise I would not recommend Sears appliance insurance for the long run. read more

I purchased Sears protect 5/23. They sent a guy who never repaired a trash compactor so the diagnostic fee was waived because nothing was done. He ordered a motor, gears and a nut but the problem is more likely to be a switch based upon my research. Also this compactor only has one gear assembly under the unit (not two). Then I had to wait home for a tech to arrive on July 3, 8, 9, 10 & 13. All were no shows and the tech did not call or text. Instead I had to call and was forced into a rescheduled appointment. Wait times on phone calls were 25 to 73 minutes before I could speak to a rep. On the 13th, our Tech was supposed to be David. His ETA was supposed to be 8:53-9:53. No show. ETA changed To 10:15. No show. ETA changed to 2:15. Each time rep assured we are next stop and tech will call me. No show again. ETA changed to 3-4:54. No show. No call. Instead Sears sent text saying service appointment was rescheduled to 7/22 which is eight days out and conflicted with a medical appointment. That was one fraud too many so I called Sears Home Services for a 100% refund today because Sears defaulted the contract by not repairing the appliance for two months. They sent a request for an RMA at my insistence but have no idea when Dispatch will contact me regarding the RMA. i was told I cannot go to a local UPS office to ship parts back. I was told they won't give me an RMA that I can take to a local UPS office. They insist that I wait for dispatch to contact me and that if and when I receive the RMA, that I have to WAIT AGAIN for your UPS person to come and get the parts. Sears does not value my time and as far as I am concerned, the company practices a scam on people promising services, taking our money but not fulfilling their promise to repair the appliance. I have posted in two residence groups what Sears did. I am contacting AARP so they can warn people not to do business with Sears. I am contacting Senators and State Reps. Since the parent company is based in Texas, they are committing a fraud upon customers across state lines. I will pursue that too. I will contact the BBB to report Sears Home Services wherever they operate. I will somehow contact your small investors and tell them what they did to me and suggest they sell their stock so that they are not associated with a company that has such a poor reputation. I am very creative and feel it is my duty now to warn people to not do business with Sears Home Services and will not stop until they refund me 100% for what I paid for the Sears Protect TV plan. Everyday I will work on telling people what a terrible company Sears Home Services is. They make promises they don't keep. Tonight I read complaints from so many Sears customers and it is shameful how the company operates. I am the nicest person you can ever meet until you flip my switch. I cannot tolerate bullies and predators. I will do everything I can legally do within my power to get fully refunded. The only way I could post this was to give a one star review but Sears doesn't even deserve one star. read more

The Technician was pleasant and knowledgable. however he was unable to complete the repair due to lack of parts. so I am very distisfied.

For the most part A-ok. I thought communication tween Sears & service company was lacking. Had to give model # to tech when Sears had it. Minor detail tho. read more

The repair person did not listen to my concerns. the person that came to my house did not know how to repair a piece that came off the appliance when he was trying to figure out what part needed replacing. Once he got assistance from the office he said that the part was not available. Unfortunately the part is available and I found it on many websites. Sears just want to charge $149 for nothing and that's not quality service. read more

I will definitely use Sea's home services again. I called this morning to have my washer and dryer looked at. The technician came at 2 o'clock, texted me and emailed and called to tell me he was on his way. Very clean did the job efficiently and he was great read more

The technician didn't show up on the second appointment, no calls for explanation or rescheduling. I rescheduled and got another call, which I held on the line for 15 minutes to make sure my appointment was truly made. Terrible experience! read more

Ever since Sear went belly up . Their repair services began to go south as well; after several unanswered calls for repair services and no True fix to my problems, I canceled my contract with them. read more

RUN!!!!! This sounded like a good idea until the MONTHS of waiting for parts, repair after repair after REPAIR!!! "Fix or replace" means that unless the appliance blows up, they will spend HUNDREDS of dollars to fix it. REGARDLESS how long it takes!!!! Do yourself a favor.... Get the extended maintenance plans with your appliances!! Do NOT use Sears!!!! read more

The technician was quick and did a good job. I still need him to contact my home warranty company.

So I called mid December because my washer was under warranty. They came couldnt get some parts in so I got pushed back. i understand that but they constantly make appoi for you so you're just supposed to be available on the day they decide for you. Four times now I have confirmed the dates to have them come to just be rescheduled on a day they decide. This last time I was scheduled at 10, then 12, then 2. still by 4 they didn't come so I called I was promised by a LoriLee that they wouldn't cancel. Yet again I was pushed back to now March 3. I would not recommend this company at all read more

technician arrived at 10 AM gave estimate of $359 thawed out. The evaporator said it was repaired closed up. The fridge was gone by 1030 fridge still not working. I am disappointed in the service I received. read more

Everything went well. He was on time and courteous. He had to get advice from a more senior technician, but that was OK. He was able to complete the task in a timely fashion. We appreciated his positive spirit spirit. read more

The tech was great Price for the repair was a little steep but they had the part on the truck and were able to fix the fridge straight away. read more

Problem still not solved. Sending a different repairman every time and that person comes up with a different diagnosis. Very frustrating. You send times that on way and then cancel and I lose wages taking days off and you are a no show. read more

Finally after 3 months my dyer has been repaired!!!! Don't even purchase product warranties. I had been paying for one for years and found if you have a problem you're at the m ercy of the warranty company. Which in this case was Sears! You can't get any answer on when your repair will be completed and spend hours on the phone trying to get satisfaction. The only positive thing I can say about my experience is that the last repairman was sympathetic to our frustration! read more

I canceled my contract with Sears Home Services last week. I received an email today stating that because I canceled before the 12 month period , I am responsible to pay &150.00(The balance due.) to buy out the contract. I called and said that I was never informed of this. I stated that ,had I been informed, I definitely would have continued the contract. I requested to continue the contract and was told that was not possible. I share this to let the BUYER BEWARE! My oh my, how the mighty Sears has fallen!!!! read more

The gentleman assigned to our repair was exceedingly respectful, knowledgeable, and professional.

I paid to have my dishwasher repaired in May of last year. The issue resurfaced weeks after the repair. I tried contacting customer service and it was extremely confusing and frustrating. When I finally paid to have someone come back out to make the same repair, that tech ordered parts and assured me he'd be able to fix the issue. Now, apparently that person had no idea what he was doing (which is not my assessment. it's the assessment of a different tech from your company who came back to finish the job). This has been a horribly clunky experience that I've spent hundreds of dollars on over the past several months. I would've been better just buying a new dishwasher. I will be cancelling this warranty immediately. read more

Terrible service. Rip off! Stay away. Called to have our oven serviced and was told it would be $149. We had all original paperwork on model and serial numbers. When technician arrived he said he could not read serial number on the oven. Left and charged us $149. Never got service. This is a scam. read more

Technician was excellent Service schedule and cancelation before Service 1 star I don't think I would recommend this to friends and family the tech Is the only reason it's a 5 star Cancelation cause me to call off work twice and they canceled again before I called and complained read more

Thank you for giving me back my washing machine . I waited almost 4weeks for the defective part. It was worth the wait. Thanks again

He did not do any tepair nor wrote any recommendation for replacement. We are out of cooking for 1 month! He created a voice demo on phone that if he breaks the glass cooktop, we will not held Sears responsible. Hearing this, we did not sign the waiver and he went away without repair which added to our agony of having no cooking for 1 month. Before leaving, this bloody liar technician told us that he will write about replacement which he did not do at all and instead blamed us not signing the waiver. I would like it to be resolved or else submit lawsuit! read more

First off good luck trying to even get scheduled. When they do they just make a day and time and show up without any communication. Two guys showed up one was an ass right off rip when I asked to put on shoe covers. Other guy had no problem was the only nice one. Older guy very cocky and would shut you down when talking. Acted like gods gift or something. He tried to get out of the work and exaggerated how much time it was gonna take. His shit jokes and comments were not humorous. read more

The repair took forever and it didnt even fix the issue. The tech said the compressor now kicks on which is not true. He was showing me the LED light on the front and the interior light now powers on so it should work. I told him that I already had those working. That has no indication on if the unit will get cold. I now have to contact you again to schedule another time. I bought this freezer in March, its August and I still dont have a working freezer. read more

Your technician never came to my home nor did he call. I received continuous messages that he would be coming later..NEVER CAME OR CALLED

Came out after I posted what type of appliance and the they came out and immediately said they don't work on "these"

If there were zero stars, that's what they would get. A guy showed up last week to look at my washer. I identified what the problem was (a torn rubber seal around the door). I provided make and model number in my original service request. Guy shows up says he doesn't know what he's there for, and said he doesn't get any details about the visit until he opens the record. So of course, he doesn't have the part. Charges me 650 dollars for the part and the repair upfront, and promises to come back in a few days. The day prior to the visit, I'm getting calls from their auto attendant stating if I don't call to confirm my appointment, they're not coming. I spent about 90 minutes yesterday and today battling with their auto attendant to confirm, but no matter which path you go down, you never actually get an option to confirm. So I started dialing into whatever I could find to get an actual person. I got hung up on by two different people. I asked to speak to a supervisor, got put on hold for 20 minutes before I had to disconnect (I do have a job of my own....) Finally someone says that my appointment is confirmed, but they're not coming out today like I was promised...... because I didn't call to confirm earlier ...... What an absolute waste of time this organization is. I wish I had read some of the reviews first, which are almost exclusively negative. I would highly recommend you call anybody other than these guys. I promise, you couldn't have a worse experience than you will with Sears Home Services. read more

called to keep arrival time updated and arrived shortly before time given. very pleasant efficiently completed. read more

Sears misdiagnosed the issue with our ice maker. They ordered a part and scheduled a repair to install a new ice maker. After looking at the ice maker, we fixed the issue ourselves and called that day to cancel the part and the second service call. Sears had already charged for both items and months later, we still cannot get our money refunded. Very frustrating. read more

Lied about the actual A/C unit that it had been power washed when I have the receipt from another Heating and Cooling company that came out and cleaned the unit that I paid for! So it just goes to show you why Sears is out of business! When a tech can't tell the difference between storm damage and power washing! read more

Called to let me know he was on the way. He did a thorough job. He was kind and informative.

Very professional. I would use Tim again. Courteous and quickly diagnosed the defect.

If I could give a zero star review I would!! Sears is absolutely awful! had this company come out to fix our washer to only find out that the piece they replaced was only warrantied for 30 days when they previously told me 90 days! Then when it broke again in less than 90 days they came out and wanted to charge me another 300 dollars to fix the part again. When I didn't want to pay that again they then charged me 150.00 dollars for just coming out to do nothing! But of course if I signed up for the 60.00 a month service then they would waive the 150.00. What an absolute scam!!!!! when I asked to speak to a manager I was told they can't get a hold of them because they are out and busy! WORST EXPERIENCE EVER!!!! GO TO ANYONE ELSE BUT SEARS!!!! We will never do business with you again!!! read more

Brian was 3 hours late without notice of his late arrival. No customer service skills.