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    Sears Hometown Store

    1.6 (8 reviews)
    Closed 9:00 am - 6:00 pm

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    7 years ago

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    Paradise Grills

    Paradise Grills

    1.0(2 reviews)
    11.0 mi
    Consultations available
    Offers payment plans

    Scam alert - I was driving down the hwy - noticed/stopped at Jensen Beach Paradise Grill (PGD) and…read morefound a small floor model that I liked (with the attached advertised price). Michael Hall, Gallery Team Leader, Outdoor Kitchen Specialist ("Cashier: Raymond Baskett") encouraged me to "hold the holiday pricing" with a 50% deposit. Less than 24 hours later - when I realized I got caught in a bait and switch, I called and told him to release my deposit - he instantly refused, saying the "contract is final". With a smug tone in his voice, he pointed to their online advertising and "optional upgrades" small print. Attached is the advertisement sitting on the display in the showroom - DOES ANYONE see any indication that the advertisement image or display it was sitting on includes "optional upgrades"? [the answer is No]. It's called bait and switch - it's called false and deceptive (fraudulent) - it's called a rip-off. Buyer Beware. It's also interesting to note that when I asked Michael Hall what "Gallery Only" meant (i.e.. floor model?) on the "Memorial Day Sale" ad, he shrugged his shoulders and said it was something the marketing team uses; I'm guessing his response also indicates deception.

    We purchased a $20,000 outdoor kitchen that has not functioned since it was installed 2 months…read moreago!!!!! The customer service is people have been a COMPLETE NIGHTMARE! No help at all. Giving is the run around. The lights will not shut off, the grill overheats and cannot be used!! I DO NOT RECOMMEND THEM

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    Paradise Grills
    Paradise Grills - Abaco

    Abaco

    Paradise Grills - Aruba

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    Aruba

    Paradise Home & Patio - We visited yesterday, met with Jerry the owner, he is very knowledgeable about his products, non-pushy, and very friendly. We really liked o

    Paradise Home & Patio

    2.8(15 reviews)
    0.8 mi

    We came to Paradise after a poor customer service experience with another company…read more Jerry and his team took great care of us at the store. We ordered custom fabric for our lanai furniture and the end result is spectacular. High quality, excellent delivery service and a great follow up. Great value for cost as well! I'd recommend Paradise Home and Patio to my closest friends with confidence. Thank you!!

    I went to Paradise Home and Patio store on May 24, 2025, and bought a table and chairs set for just…read moreunder $2700. I worked with the owner, Sherry, who told me delivery would be in two weeks. She had the four chairs on the lot but the table would "have to come up from the warehouse". I specifically asked about the delivery date because I had family coming in on June 22. She reassured me "everything would be delivered before that". I CALLED on June 7 for a delivery date. I spoke with Sherry who told me "it would be there next week. Call me Monday for a date". I CALLED AGAIN on June 9 and again spoke with Sherry who said "the table and chairs would be delivered to them Wednesday or Thursday and delivery to me would be after that, the following week". Sherry said she would call me with a delivery date. I told her that would be going into the fourth week since I paid for the furniture, which I didn't have yet, and it didn't seem to faze her in the least. I CALLED AGAIN on June 17 asking when my furniture would be delivered? Again, I spoke with the owner, Sherry, who told me "the warehouse had put the wrong table on the truck". Sherry said I could have the chairs delivered or wait until the table came in and deliver everything at once. I told her that was not acceptable. She offered a loaner table until the correct one was brought from the warehouse. I had no choice but to agree to this if I wanted somewhere for my family to sit. When I asked Sherry when my table would be here she said "your table should be in soon". Have you noticed a pattern yet? THERE WAS NO COMMUNICATION UNLESS I CALLED THEM. No updates on extended delivery times. No updates on the wrong table being shipped. Nothing but "Gosh, I'm sorry. These things happen". The four chairs and loaner table was supposed to be delivered on June 21 because I was having my patio rescreened and painted and they would be completed on the 20th. Guess who showed up in the middle of the paint and screening on Friday, the 20th? Yep, right in the middle of everything. I CALLED the store on July 5, 7, 8, 9 and 10 trying to reach Sherry to inquire about my table. On those dates I spoke with a woman who said she was a "new employee so I'm not really sure what is going on but I will give Sherry the message". Wrong answer! Messages were left for Sherry to return my calls but she did not. I CALLED AGAIN on July 15 and the new employee said the table should be arriving to the store sometime the third week of July. She stated she would call me later in the week to set up a delivery date. She did not call. I CALLED AGAIN on July 18 to see if my table had made it to the store. A tentative delivery date to me was set for Wednesday, July 23, but the new employee had to clear it with Sherry. She said she would call me back. She did not. At this point, I was not surprised that I didn't get a call back with an update. The table I had ordered on May 24, 2025, that was promised would be delivered in two weeks, was FINALLY delivered not on Wednesday as tentatively discussed but on Tuesday, the 23, just as I was getting home from an appointment. The driver actually called after not getting an answer knocking on my door. To summarize: I was told when I paid the $2700 the table and chairs would be delivered in 2 weeks. It took almost 9 weeks. There was no communication unless I initiated it. I was getting the run around. They had my money so.....For the last 3 weeks the owner, Sherry, would not even return my calls. The new employee was almost as bad. I don't understand how they have been in business this long with customer service like this. Worst experience ever with this company. I DO NOT RECOMMEND THIS COMPANY.

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    Paradise Home & Patio
    Paradise Home & Patio
    Paradise Home & Patio

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    Grill Tanks Plus

    Grill Tanks Plus

    4.1(42 reviews)
    63.1 mi

    I highly recommend Grill Tanks Plus. The installers (Brent and Alan) really hung in there when I…read morebet most would have bailed on a Friday afternoon and headed for happy hour. Installing new cabinet doors on my Cal Flame Grill built-in barbecue looked like a 30-minute job. That was until the doors would not align or shut properly. They worked 3 hours, painstakingly calling the manufacturer and their home office for guidance until it was perfect. Great job!

    Companies being purchased by larger companies - don't trust them. They are stuck with their…read more"policies" and cannot be trusted to work with people and then take advantage of you. Truly disappointing service. We were in need of a new bbq grill by July 4th and we were told they would place the order as soon as they received the approved quote (Steve). In return, the Association I am a Board member on agreed to pay an invoice immediately and get the check to them, in full, soonest possible. We delivered the check and I received a text informing me they were just placing the order (June 29th, 5 days before July 4th). When I told them what Steve told me, they apologized for his miscommunication and said they cannot do that... but they were happy to get full payment. The worst part about their policies, and banks will confirm, a Homeowner's Association has basic, guaranteed funds as the Florida statute requires owners to pay their assessments... we receive some of the best bank loans, if ever needed... Al Ford, Mallory Square HOA Board member

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    Grill Tanks Plus
    Grill Tanks Plus
    Grill Tanks Plus

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    Grill and Patio

    Grill and Patio

    2.1(7 reviews)
    47.7 mi
    $$$

    When I started building my outdoor patio kitchen it was very difficult finding a appliance supplier…read morethat carried a full line of Fire Magic appliances that I could view prior to making a purchase. I had several conversations with Lloyd and Matt at Grill and Patio Solutions prior to driving 3 hours to Royal Palm Beach. They were so easy to speak with and very knowledgeable on all types and styles of patio appliances. Once I decided on what I wanted Lloyd assured me their on floor selection would provide me the opportunity to look at the difference models and quality so I could make an informed decision. I drove down and what a great show room Matt was on hand and took the time to show me all the features of all the grills and accessories. After spending several hours with them I knew I had driven to the right place and made a deal on all the appliances I wanted. All the pieces were in stock at their warehouse and in just a few days I received all the pieces in perfect condition. During the installation they made it clear that If I had any issues or just needed some advise they were a phone call away. I did have a few questions during installation and Lloyd provided the technical expertise to answer all my questions and everything came together perfectly. Matt called me several times to follow up and to ensure I was happy with my purchase. During the entire process they communicated on the phone and via email to make the entire experience painless. I would highly recommend these guys to anyone that is looking to purchase quality BBQ equipment, gas grills and any appliances you need for your outdoor kitchen.

    Strongly recommend choosing someone else for your grill and patio needs. Misleading website let…read moreto wrong parts being shipped. Never opened and shipped back at my cost immediately and they charged me a 20% restocking fee AND didnt refund shipping for THEIR MISTAKE. I will get my full refund through an American Express chargeback but want others to know that this company is not customer oriented and does not resolve their mistakes. Customer service from Llyod was really bad. He actually started getting smart with me when I asked for the refund. Unbelievably bad.

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    Grill and Patio
    Grill and Patio

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    Sears Hometown Store - appliances - Updated July 2026

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