I am happy with the results of a bone grafting on two molars to save my teeth. Everyone is very…read morenice there. Jan Harvey

Outstanding staff!! Unbelievable care and expertise! I am so fortunate to have meet Dr.Neda.read more

Absolutely horrible! I've had multiple terrible experiences with Dr. Altman and his staff and I…read morewill never go back. Dr. Altman himself created issues with my perfectly healthy teeth through his experimental cosmetic practices that would have never existed if it weren't for his unprofessional dental work. I've seen other dentists that take one look at what Dr. Altman has done and question not only why the work was done so poorly, but also why the work was done in the first place. Along with his non-existent sympathy for patient care, Dr. Altman is a lackadaisical dentist and I highly recommend going to someone else for proper dental care.

Dr. Obenchain herself is excellent--professional, knowledgeable, and someone I trusted for my care…read moreover the past three years. Unfortunately, the billing office completely undermines that experience. After a routine visit on March 19, I received a bill right before leaving for a family vacation (April 3-17). When I returned, my entire family came down with COVID, which delayed me from going through my mail. As soon as I reviewed it, I immediately called and paid the balance on May 1. Despite that, I received a letter from the billing office claiming no payment had been made and stating I would now be required to pay in full at the time of service. The tone was unnecessarily harsh and accusatory, especially given my consistent history of paying my balances over the past three years. Including a policy as if I were unaware or negligent felt condescending and completely disregarded the reality that sometimes life happens. There was no attempt at understanding--just a blanket, impersonal response. It's unfortunate because the quality of care from the doctor is not reflected in how patients are treated on the administrative side. In the end, the billing office's approach was enough for me to take my care elsewhere. If you choose to go here, be aware: the medical care may be great, but the billing experience can leave a very different impression.

Wonderful business owners. Great place for dental cleaning. Staff needs more training with people…read moreskills, and denture fitting.

Please avoid this dental practice. Their business practices could be considered predatory, any…read moremajor diagnosis they recommend demands a second opinion, their communications from their receptionist to the dentist are poor and their billing practices suspect and not at all transparent. The quality of care, in my opinion as a 71 year old physician who has seen a lifetime of dental work, seems to be substandard. I rarely give poor reviews unless I feel that others well benefit from them as any business can have a bad day, or individuals can make mistakes, or so often poor reviews really reflect the biases and quirks of the reviewers. Google Aspen Dental and lawsuits and you will find that they have paid out millions of dollars in class action claims for the very sorts of practices we encountered. Our visit, which was just to establish care and get xrays lasted 2 1/2 hours. We waited 45 minutes to be seen, then my daughter waited another hour in the chair without being seen. I asked the receptionist if our wait was excessive and got the terse reply of "no", and "we are busy today". There were two other patients in the waiting room. The hygienist, who was the only person who made eye contact with either me or my daughter, stated that they were short staffed that day. Yet we could have been told this upfront and given the chance to reschedule. The receptionist, in her terse manner, had indicated that we weren't told this as such waits are not unusual for them. My daughter was told that all four of her wisdom teeth had to be removed. She has no pain, no impaction, the wisdom teeth are not crowding other teeth and no explanation was given for why they had to be removed. Our dual insurance was to be charged $6000 and we were expected to pay $1500 for what insurance would not cover. Aspen is in network for both our insurance companies, one of which is Blue Cross. Several studies of dental care document that it is common for one dentist to recommend extensive care such as removing otherwise healthy wisdom teeth whereas another dentist might simply closely monitor the teeth. There is a wide range of opinions for dental work and anyone going to Aspen should get a second opinion. A common tactic by unscrupulous and predatory dental practices is to overcharge insurance companies and then bill the patient for the excess. The purpose of seeing in network providers is to avoid these types of excessive charges. Blue Cross and others, when designating a practice as "in network" is an effort to prevent their consumers from being hit with these unethical but not illegal practices. Aspen Dental recently settled a class action suit for such predatory billing practices, but as the fine was only 3.5 million dollars, perhaps they see this as simply the cost of doing business. We were then told my daughter required deep gingival cleaning by the dentist. We were asked to pay 60% up front, even though both our insurances pay for such care and Aspen is in network for both of them. The hygienist apologetically told us that perhaps deep cleaning wasn't needed at all and that we could have our money refunded if it wasn't necessary when she presented for the work to be done. Aspen declined to discuss any of their billing practices with us, even the most common questions such as "how much is my insurance company going to pay" and we were told that they wouldn't bill our secondary insurance at all but that we could submit the bills after the fact and that the insurance company might reimburse us. The point of being in network is to avoid that sort of cumbersome process which can be difficult to get properly reimbursed. It is not surprising with such a predatory tone and seemingly unethical and poor communication and office organization in an office, that the employees seem very unhappy. In turn, they do not make eye contact, rarely smile, are terse in their comments and opaque when questioned on the most routine questions. Certainly that was the case at the Murrell's Inlet Aspen office where it appeared no one there wanted to be there. After spending 2 1/2 hours at Aspen for a visit that should have been 30 minutes at any other office, we clearly got the idea that these employees are embarrassed to be working there and very unhappy. In the Murrells Inlet area we have many many choices for dental care. For example, we go out of network to go to South Strand Dental. With the sort of predatory pricing seen at Aspen, it is actually cheaper for us to go out of network, which is precisely NOT the way the system is supposed to work.

I came in for a cleaning and an eval on a tooth. They never did the cleaning and and said the…read moretooth needs a crown. I was supposed to get a cleaning and and a temporary crown and they told me that I needed an extraction and would get no cleaning or temporary crown. I asked them if I had any other cavities and they said "I don't know. I got a second opinion and they said I needed a crown with no extraction, gave new a cleaning and eval and same day. Aspen dental will talk to emeritus are fine, so it can get worse and they can do more money. Don't go