I spoke with Santiago in Columbia as my bill was inflated. Be very careful. They will tell you…read moreone thing and charge you another. When trying to rectify things there is NO customer service. This company deserves a 0 star rating but the minimum is 1 so I give it 1star. Buyer beware.

I really need to give this a 6+ star rating! Danielle saved our trip after Orlando Experiece by…read moreJoseph car rental, which we booked through Booking.com, told us they didn't have a vehicle for us although they have already charged our card! Danielle is professional and very pleasant to work with. And her vehicle was reliable and spotless. Thank you again Danielle! By the way, we asked around about Orlando Experiece by Joseph, even the car rental companies at the airport. No one has heard of this company.

Easy check in/return procedure, fair pricing, beautiful rentals that fell very new (ours had under…read more5,000 miles), and it was easy to access from Tampa airport!

Alamo gave my car rental away, stranding me in Orlando with my family for six hours. After…read morecontacting the five or so other rental car providers (who were all sold out), I managed to get out of Orlando in the only car available - a luxury car from a luxury rental that was 40% more, but was also the only way I was going to leave the city. Now, to be fair, I was thirty minutes late to pick up the car, and I imagine somewhere in the terms of service they tell you that Alamo provides you twenty-nine minutes to pick up your car or they will give it away. However, it was not awesome to be stranded in Orlando for six hours when every other car rental was sold out. For something that can be so impactful to families, a company that cares about its customers could send a text or email warning you that they're giving your car rental away. Another way to show you care about customers is to state very clearly -- you have twenty nine minutes to pick up a car rental from Alamo, or they will give your car away. So, to be clear to everyone reading this: You have twenty-nine minutes to pick up a car rental from Alamo. They will not call you or warn you. You will not know that your car has been given away. They will not be helpful on the phone. I'll never, ever rent from Alamo again.

Check in was a little slow, there was a long line. But getting my car was easy. They honored my car…read moreinsurance (State Farm) to cover their car. I purchased the toll package and they didn't try to upsell me anything. They didn't try to throw in the "bring it back empty; we will fill it for you at 3 times the cost!" crap I have seen from other places. Car was nice and clean. No dents or anything. Had a new car with only 3K miles.

First off they discriminated against myself and others by not providing accommodations for disabled…read morepeople in there shuttles. I reached out to them and said they do not provide any accommodation. I emailed them about the Avis car company was sued by United States in 1996 and they had to accommodate disabled people and they agreed that they would fix or buy new vehicles to accommodate disabled people. I don't like to be discriminated against by anyone and as Veteran I think its very sad that companies do this. if there are any lawyers out there that want to sue them I would appreciate you contacting me asap. I have the evidence and I be this is the only way companies like this are going to learn. I did file a DOJ and a complaint with the Attorney General's office.

The desk agent Antonio is awesome and has GREAT customer service. the care was great and we…read moreenjoyed our vacation. The garage return attendant was terrible. When I pulled up, we were greeted with, "You are late and we are charging you a late fee!" It caught me off guard to be greeted in this manner. I explained to the young girl that I picked up the care at 1pm and paid for a full 8 days and that usually means returning the next day by 1pm was still fully paid. I am bringing it back using only 5 hours on the last day. She immediately shot back and said "you stated 6pm on your return time and it is 7:04pm and I am charging you 2 hours late". When I said, "Serious?' She said, "Yeah I am serious, you heard me". I asked for a manager to speak with and she said I could call or go inside. I was on my way to catch a flight and had no time to go to the rental car desk and find a manager. Hopefully, someone sees this and can help with the customer service on the return side of the business. I know some of these young kids are not used to talking to adults, but if you do not know how to speak to customers, do not put these employees in those positions.

Rented a vehicle to drive my son home from college. After turning in the vehicle I realized I had…read moreleft a few items in the hatch of the vehicle and retirned to MCO on the same day to retrieve them. I was told that the car was being cleaned and the items must be in lost and found but the lost amd found person had gone home for the evening with the key. I returned the next day and after waiting an hour I was told the lost and found oerson was out sick. She remained out for the next five days and I cycled through various managers who promised to get back to me. On Tuesday (7 days later) I was told no items had been turned in and that they would open a claim and check the cameras and get back to me within 24 hours. No return call, no update. I called today and they made the mistake of picking up the phone. I identified who I was and explained why I was calling amd was met with "Oh I can't really hear you, I'll call you back." Then the lady hung up and didn't answer again. So not only are we going to take things that are left in the vehicle, they are going to be super unprofessional. Think carefully before you spend your money here.

The manager here is so great, she was very helpful and quick. Even there was a lot of people and it…read morewas busy she was running around doing such a wonderful job!

Their prices are outrageous! I rented a seat in an Airbus 319 return from Toronto to Tampa for $280…read moreCDN yet it cost me $895 CDN to rent a small Nissan sedan for 8 days at the Tampa airport. This doesn't make sense! Next time I'll take an Uber for $75 USD each way to Zephyrhills ! What a ripoff!!

I had a very frustrating experience with FOX Rent A Car in Orlando. I had already prepaid for my…read morerental as part of an Expedia package, and before arriving I was told that I could use my own insurance coverage. However, when I got to the counter, I was told that my insurance would not be accepted, which immediately added unexpected costs. On top of that, I was told I needed to pay for a Sun Pass, and I also opted to prepay for the gas fill-up. By the time everything was added, I was charged an additional $850 on top of what I had already paid through Expedia--for just a one-week rental. This felt extremely excessive and unreasonable, especially considering the rental had already been paid for in advance. While the car itself was perfectly fine and met my expectations, the customer service experience left a lot to be desired. The representative who assisted me was not pleasant or polite, even after I calmly explained my situation and what I had been told beforehand. There was no effort made to clarify or resolve the discrepancy--just a take-it-or-leave-it approach. Overall, this experience felt misleading and overpriced. I would strongly caution others to double-check all terms and be prepared for additional charges that may not be clearly communicated upfront.

Our experience with Fox was disappointing due to issues during pickup. We felt that Roya either did…read morenot fully understand the process or was attempting to add unnecessary charges to our reservation. We were repeatedly offered services and insurance options that we had already paid for through Expedia. Even after declining additional services multiple times, there was continued pressure, with items being added "just in case" we changed our minds. We ended up leaving with an additional $459 in charges and later had to return to explain that we had already purchased extra coverage through Expedia. We also received a lower-class vehicle than the one we originally booked. Although Roya was apologetic and removed one insurance charge, she stated that we had received an upgrade. From our perspective, we had already paid for that level of vehicle from the beginning. Overall, we feel we paid significantly more than expected for unnecessary add-ons that were not clearly explained or removed. It is unfortunate because every other part of the experience was good, but because of this situation, we would not choose Fox again.

The Great - Most efficient shuttle service I've ever used. Car return was quick and painless…read more The Good - Even with factoring in rental insurance, the price of vehicle was a good deal. The Bad - Only 2 people working counter on a Tuesday afternoon during Spring Break The Ugly - Make sure you have all documentation ready. The other reviews commenting about rental add-ons are valid. 4 of 5 for total cost, convenience and the professionalism of shuttle and car return staff.

Absolutely the worst rental car experience we've ever had…read more We booked a rental through Expedia and had the option to pick up at the airport or take a shuttle to an off-site location for about half the price. We thought we were saving money, but it turned into one of the most frustrating experiences of our trip. As soon as we got to the counter at Routes Car Rental, we were told we had to purchase their basic insurance for $30 per day before they would release the vehicle. We explained that we already have full coverage through our personal auto insurance plus rental car coverage through our credit card. We provided everything they asked for, yet they still refused to honor it and would not release the car unless we bought their insurance. The employee blamed Expedia, saying their website isn't transparent and that Florida laws are different from California. Whether that's true or not, none of these requirements were clearly disclosed before we booked. It felt like a classic bait-and-switch--advertise a low price, then require unexpected charges once customers have already taken the shuttle and are standing at the counter. What made it even more concerning was that, while we were leaving, we saw other customers having the same arguments about insurance and unexpected charges. We clearly weren't the only ones caught off guard. We decided to walk away, called an Uber, and rented from another company instead. The second rental company accepted our insurance without any issues, had no hidden fees, and treated us professionally. I almost never leave negative reviews because I know every business can have an off day. However, this experience was so disappointing that I felt obligated to warn other travelers. I also wish I had checked Yelp before booking. This experience has made me think twice about using Expedia for rental cars as well. Do yourself a favor and read the reviews before booking. If the price seems too good to be true, there's probably a reason.

I had an outstanding experience with Enterprise! The online check-in was quick and easy, making the…read morewhole rental process smooth from the start. Everyone we interacted with was friendly, professional and genuinely helpful. A special thank you to Justin, who was truly heaven-sent. As we were trying to figure out how we were all going to fit in the vehicle we had reserved, he noticed our situation and, without us even asking, upgraded us to a larger vehicle at no additional charge. His kindness and excellent customer service turned what could have been a stressful moment into a wonderful experience. Fast, easy, and exceptional service from beginning to end. Because of the way we were treated, Enterprise has earned a loyal customer. I will always use Enterprise for my rental needs and highly recommend them to anyone looking for outstanding service!

Have always had great luck with Enterprise, and this rental was no exception! We picked up a…read moreNissan Rogue, in Orlando, took it to the Florida Keys, Everglades National Park, and drove it back to northwest Missouri. Car ran great, and had amazing fuel economy (34.9 MPG for whole trip). We had three of us in the car (we are fairly large people), and the seats were a little snug, but overall pretty nice. The ride quality was great, so smooth it was easy to lose track, and find yourself speeding.

Loved that we got a Toyota. My favorite brand. Of course, as with any rental, we check the…read moreinterior and exterior for any damage. Check the lights are all working as well. In checking the fluids, one fluid was well below recommended level. In extreme hot Florida, this is concerning. The staff immediately gave us a different vehicle. Check those vehicles before leaving the lots

Beware for everyone using Budget at Orlando: the representative I encountered (Indian, 5'8, with…read moreglasses) had extremely predatory behavior to customers. Like most rental companies, they will attempt to sell insurance and fuel. However, the way this rep does it is deceiving to where you find yourself paying new fees. They will also attempt to sell transponder coverage to you. They attempt to state every highway needs this. This is not true. I was able to get to Disney world parks, gator land, and wild Florida without using the transponder. Once again, beware of this location and their representatives

Scam.... Many expensive add-ons. Your insurance is not good enough. You must take ours for 85 to…read more100 a day plus at least 25 dollars a day for the tool reader. So plan on an extra at least 100 a day tack on before you walk out the door..... Scam....

This place has so many hidden fees. The final price is almost the triple of my booking fees. Run…read moreaway from this company.