I'm a grandma who had a Secard Pool installed for less than 4.5 years this pool has been used maybe 20 times ! After completed and filled it was already leaking.... That should have been my first clue and sign of what was to come!!! By year 3 the whole pool started to collapse!!!!!!! I was on my 3rd liner and absolutely refuse to pay that company anymore money for their liners and service!!!! The last estimate I received from them was, $4700.00 to fix my pool! I am stunned that they don't guarantee their product especially, when I'm on my 3rd liner and have had nothing but problems since the installation was completion . At their current prices or at ANY price it is best to pay a little more and get a "real" plaster pool and AVOID Secard Pools Trust me !!! I would leave NO stars if possible. CRAP product! If I could post pictures I would! Since I can't please feel free to call me for them! 949 228 7011 Sandy read more

My friend and I came in here on a mission to get my pool/spa ready for use after it was slumped green for over 1 month and tired of being turned down by 3 different pool guys. We were quickly greeted by the manager Antonio Martinez who went above and beyond to look up the details we didn't have, the size and type of pool. He quickly determined all the info needed and the necessary products and our pool/spa was miraculously ready for use within the next day. I highly recommend paying a visit here. I know I'm coming back for all my pool needs. read more

Carlos hooked me up with the best pool vac on the market! As well as the price.. big box stores would never do that. Support your local business owners.. read more

Secard Pools & Spas - Carlos hooked me on the best pool vac on the market as well as price! Support your local business owners... - Hot Tub & Pool Near Me - Menifee, California

Antonio is super nice and professional. He was kind enough to load all my pool pump products in my car for me today. If you're looking for an above ground pool or inground then look no further than Secard Pools and see Antonio. You'll be happy you did! read more

Be careful! once they finish installing your pool you are pretty much left hanging if you come across issues. I'm sorry we ever trusted them. After two years our pump has gone out and our pool looks like it is leaning to one side. If you call and leave a message don't hold your breath waiting for a return phone call. Make sure to shop around and do your research on vinyl pools. I wish we had spent the extra money and purchased a concrete pool. read more

We had a great experience with Vince in purchasing our new pool. He was honest and helpful. He explained the whole process and timeframes. We left Secard Pools very happy. Thanks Vince. read more

Went to the fair to see the animals and ended up with a Jacuzzi. What can I say Antonio was just that good. Antonio was Approachable, informative and wasn't pushy letting us take our time to pick our new retreat. He was able to answer every question we had to assist us with making an informed decision based on our needs, wants and price point. Can't wait for install. read more

We had to be in Menifee for another reason. Since our closest store closed near us we decided to go here to fry some stuff. To no avail we had great customer service just like we had experienced in Orange. The two gentlemen were knowledgeable and very helpful. My husband didn't want to buy a manual vacuum, because he didn't think it would work. They were sure it would be better than what we had before. It sure does work perfect. Thank you Secard Menifee read more

I'll start by saying that the delivery and setup team from this business are professional, friendly and absolutely a pleasure to deal with, it was incredible to see how seamless the process was with the crane guy. Vince was also really available to text with leading up to my visit since we live 1.5 hours away from this location and was friendly throughout the whole visit. Having said that, I went back and forth on writing this review because as you can tell by my yelp history, I usually only get on to praise people. However I continue to be so sad at this situation daily and hope this can help others when shopping. This place has really low prices compared to others but now I may know why... we bought the Cal Spa swim pro 16 foot model 1681 primarily to use as a workout tool because I have terrible arthritis and it's all that helps. We were told countless times by Vince that we were getting the exact model we were looking at in the showroom minus the Bluetooth speakers which I didn't care about. We were told there were a ton of swim levels in the control for even the best swimmers and that we needed to run the Siemens 60amp breaker to support that feature. We purchased that breaker when installing the electrical for nothing. We learned that what we got was the BP20X control system which didn't need it instead of what we were told we got which would have been the NEO2100 swim pro. It wasn't until after the delivery team left, and we were hooking up the electrical, it became really clear that we did not get the model promised. The control screen was totally different (which I thought could just be a newer model) but it was because we got a total base model with 4 buttons on one end and the touch screen on the other end is very basic. The swim spa didn't have any variable speed in swimming besides jets on or off. The speed can't be controlled which leads to me not being able to keep up unless I only turn one side of the jet on and that pushed me into the side and then my husband who although is a good swimmer, is not Michael Phelps but he moves his arms 2-3 times and is in the jets. He has to tie himself with a bungee cord or else he can't use this for exercise at all because the ONE speed jets are too weak for him to swim in. I'm so incredibly frustrated every time we go in there. I'll also need to contact Calspas because even though we have it setup to filter 8 hours a day, it's totally filthy and we have the spa covered unless we are in it and the filters are clean so I don't understand why it's so dirty. We spent a huge chunk of our savings ( $19k for spa, 3k for concrete pad and $1000 for the crane) and it feels terrible to have been bait and switched and not received what we were told we got. This was completely unavoidable, the rep could have said " the model you are looking at is $24,000 if you can only afford 18k, here's what you'll sacrifice." And then we could have made an informed decision as a family to pay for what we really needed since at this point it was such a big purchase for us that we would have committed to getting everything we wanted. Did he think we wouldn't notice the one feature we came for without the Swim Pro Trainer?!? Obviously we are stuck now because you can't exactly drive back and return a 2 ton swim spa but if nothing else, this can serve as a lesson to others. Have your write up promise specific features that are only available in the swim spa you want to guarantee this doesn't happen to you. read more

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Came in this Saturday morning to get chlorine for the pool, and was greeted right away and so helpful!

Very helpful guiding us to the right spa for our needs. Delivered on schedule and setup the way we wanted. Their technician came out later and took care of all issues that needed attention. He even spent more time with us to teach us how to take care of our spa. Such as cleaning filter, checking chemicals and what products to keep our spa clean. Greatly appreciated. Thank you Dave and Deb Burbeck read more

Secard Pools & Spas - Hot Tub & Pool Near Me - Menifee, California

*Update* This person replying on behalf of secard is about to get a lawsuit against him for defamation of character. My boyfriend is the nicest guy and doesn't even have it in him to yell let alone threaten anyone! Me? That's a whole different story..u scam me and my little 5'3 structure will get feisty but my boyfriend is a very successful business owner and by successful I mean he makes all his customers happy and believes in good customer service. So much that he delivers office supplies the same day to business's along with all the different school districts he ha a contract with by going far out of his way just because his customers are in need.. yet this guy is saying he threatened him? Perfect, you can prove that in court because your store has cameras and those cameras will need to be pulled up to show this so call "threat". I can assure you, you will not stay in business treating people the way you do and just your current lies prove it. I just saw this because he updated his reply because so many have found my review useful! That is the only threat you feel..which is our review. He walked out like a gentleman and he shouldn't have! I was actually upset with him for not standing up for what was right! You should be ashamed of yourselves! But karma, God or a higher power will fight my battle..I don't need to stoop myself down to your level and THAT is why we walked out so peacefully! read more

Antonio of Secard was so patient with us thru the process of getting our 1325. He video called us during the initial set-up and talked us thru it. Order was much quicker than expected. All entailed were very professional during delivery! Thanks again! read more

Secard Pools & Spas - Luv it! - Hot Tub & Pool Near Me - Menifee, California

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I want to thank Antonio Martinez for helping us get started with all the supplies and equipment we needed for our new pool. Prices are affordable and staff are always willing to answer any questions. read more

Antonio is great. Never tries to load me up with chemicals I don't need. Super friendly also! read more

Secard Pools & Spas - Hot Tub & Pool Near Me - Menifee, California

My husband and I went into the store to purchase a vacuum for our above ground pool and ended up also inquiring about a future inground pool! Ricardo was so helpful and informative. You could tell he knows his job! Not only was he very knowledgeable he was very personable and funny! When we plan to start the process on our inground pool because of Ricardo, we plan to come back to Secard! Kathy and Bob read more

I recently purchased a new Cal Spas Hot Tub at Secard Pools and Spas. I must admit from the going in to pick out a spa, Emma and Antonio were awesome! I found the perfect model and paid for it then and there. They contacted me to set up a delivery date and scheduled Leon's Spa Movers to come and pick up my old tub and set up the new one. They were right on time and it came off without a hitch! We were able to power up the tub and all systems are go! It is an amazing spa and, I am very pleased. If you are looking for a new spa, make Secard your first choice! read more

Every time I come in they have what I need.and there always so helpfull.they help me to put my chemicals in my car .always attentive and fast to our needs...thanks seagard pools.. read more

Secard Pools & Spas - Antonio and Scott always help me thanks so much - Hot Tub & Pool Near Me - Menifee, California

It's hot we need a pool they had 1 very knowledgeable and polite, professional and fast, supposed to get it by Wed and got it Sunday instead

I come to this store for all my pool needs. Staff is friendly and patient with me. And their prices are perfect for my budget. I wont go anywhere else. read more

Secard Pools & Spas - Hot Tub & Pool Near Me - Menifee, California

We were looking forward to purchasing a spa, although the first impression was not good. He stated he would assist us, although another customer showed and quickly forgot about us. read more

Great customer service. Juan was an excellent sales man he answered all my questions. My sister told me about this place like a month ago. She purchased her pool from Juan and she said that he's the best. I recommend secard pools. read more

Went to get a filter , my bad for not checking prices , for which they charged 75.00 , the young lady helping was kind, but other sitting at desk, rude when ask a question and for help disregarded and went on to another customer. Quite disappointed read more

We moved from Romoland to Wildomar and wanted to get an inground vinyl pool. Having dealt with Secard Pools for my In-laws pool, I knew I wanted the same service. I worked with Aaron and we got a good deal on our pool for our new Wildomar house. Aaron stayed in close contact throughout the entire process from start to finish. Although there were some small problems during construction, Aaron made sure everything was up to our satisfaction. Sadly our pool was completed just as the weather changed and we haven't been able to enjoy it. It just sits there, so inviting, but extremely too cold to get it. I would highly recommend this company. Every person we dealt with was courteous and helpful. read more

I was very impressed with Secard Pools and spas of Menifee. I worked with Ricardo and picked his brain regarding all the questions I had about a swim spa. Ricardo new every single answer and made me feel confident in choosing the spa that I did. The reason that I chose this spot was because I was out late driving and this was the only spa place that was open past 5 p.m, so I went inside at 6:30 p.m.. They closed at 7 p.m. but Ricardo was happy to show me around to answer all my questions and I didn't end up leaving until after 7: 30 p.m. In order to ensure I was getting a good deal, I did quite a bit of shopping around. This included online and inside a few other spa places. Secard pools was easily the best price with excellent quality so I ended up going with them. I am very happy we chose secardpools. Thanks so much to Ricardo and Debbie for helping us out. Cameron S. read more

Very fake and pushy sales people. Vince was his name if I remember correctly. Seemed like he was flirting with my partner and looked at him 90% of the time when I was the one that wanted a spa! We weren't there for a date Vince! We took our business else where and received the customer service we expected to receive. This place might sell some nice spas but so do many others, which means it comes down to customer service. This place lacked that as well as a few other things. read more

Antonio the Manager and their salesman Rick were extremely helpful and gave my wife and I excellent service and pricing. I highly recommend Secard Pools in Menifee, CA. to anyone that's looking to purchase a pool or supplies. Both men went out of their way to make our experience a fantastic one. We will definitely be buying all of our pool supplies as well as any new pools in the future from them. read more

I am Native American and once I told them that, they would not give me the time of day. I also asked for the owner and he said " Oh my boss won't authorize your purchase.". As I was walk away they yelled " we can sell you a hot tub. They were very degrading and I will not recommend this place to anyone. read more

Always purchase our pool supplies at Secard Pools in Menifee, CA. Great selection of products not found elsewhere. Antonio Martinez and all staff are very personable and ready to help, unlike some similar businesses. Check them out! read more

5 Stars for Secard and my salesman Antonio . I went to a few others before going to Secard and I am totally satisfied with everything involved with the process . Antonio listened to what are thoughts were and steered us in the correct direction and DID NOT try to upsell us but got us what we actually wanted/needed for our needs. Needed a crane lift to get it in the backyard and they arranged for the crane to get there when the delivery crew showed up with the hot tub everything went like a well oiled machine . Excellent experience from beginning questions ( we had a lot ) to the end result which is beautiful Cal Spa salt water hot tub on my back porch . I will recommend them to friends and family . read more

I walked into Secard last week wanting to purchase a Spa , Vince was absolutely the best sales men I have ever encountered. I shop many places in Menifee and this guy has unreal knowledge of his product, and man he is Funny also , it's not every day u walk into a place wanting to spend money on Spa, and walk out knowing your in good hands . Thank you Vince and Secard for having such a clean facility, and excellent customer service . read more

Thank you Seacard in Menifee for getting the pillows for our Spa. The staff was friendly and helpful.

No customer service. Really helpful when your buying a spa. But, if you have any questions after purchase, your on your own. I've called asking for help on how to maintain my spa. No help. I went to the store and asked for help. Again. No help. I won't waste my time with them again. read more

Vince here is great! Good customer service. He is very transparent with numbers and dates.. He worked with us and gave us recommendations within our budget. Would recommend to family/friends read more

Worst customer service literally was ignored the whole time I was in the store and when I asked a question I ed treated like I was bother who ever was working that day I'll not be back. I'll By pool supplies else where read more

We highly recommend Antonio and the team at Secard Pools & Spas. everyone we dealt with was friendly, professional, knowledgeable & helpful from the in store sales associates to the people who delivered our spa. We are very happy with our purchase and could have not asked for better customer service. read more

Very helpful people. I always find what I need for my pool and they always direct me to the right products to help maintain my pool.

best pool supply in the inland empire! thanks for all you do. i'll never go anywhere else. ty jamie y. read more

Our hot tub we inherited from a new home purchase was beyond repair, so my husband and I went to Secard to see if we could find a replacement. Right away, we were greeted by the manager, Vince. He showed us around and was very knowledgeable on the many questions we had on what hot tub would be best for us (and we had a lot). The customer service was beyond what we expected and the quality of the hot tubs was excellent. We highly recommend Secard! read more

We were told that our pool would be a 4 day project. Days spread apart but none the less 4 visits. It's been about 8 visits and it's still not done. I've tried calling our sales rep who helped us (Antonio) and he will not call or respond back- at all. He's rarely working so When speaking to Juan in the "corporate" offices- he shared that the Liner would take 6-8 weeks to order!!! I read the documents and it said that it will be a "considerable about of time " to install liner. What upset us the most is that upfront we were told it would be a four day project and it's turned into double that. It will literally be over a year from when we signed the contract to completion. We have asked Juan to speak to a higher level supervisor and we have yet to hear back. It's our mistake to have paid for the pool upfront. This business is too busy for decent customer service. Juan's sarcasm, Antonio's lack of accountability and communication and over promises are incredibly disappointing. 3 stars for the hard working crew members who actually do the work well. Zero for the office representatives and what ever their titles are. read more