I was contacted Wednesday by the construction manager he informed me that the repairs would be done on Friday. Yesterday I received a call from Becca she informed me that the technician would be there today between 8-10. Javier arrived on time at 8 and was very informative and explained everything to my wife. My spa is finally repaired. Secard made a difficult situation better I applaud their efforts to make things right. As any thing else things can be improved and the customer communication is one of those areas that needs work. Secard did make an effort and performed well in the end. read more

The staff is so friendly and knowledgeable at Seacard pools. We walked in not knowing much about these pools and left with one. That's how much we appreciated the help when considering buying a pool here. Unboxing our pool at home was simple and setting up was not too difficult. We would recommend this location to anyone considering an above ground pool. They also sell spas that looked amazing . Seacard is your place to go and the customer service is amazing!!! read more

BUYERS BEWARE!!!! We purchased an above ground pool back in July. When we took the pool out of the box it was missing 4 poles. The liner had lots of sand, had water stains and plenty of hair. We returned the pool the following day. The employee tried telling us it had collected dust from being in a wherehouse. We told him we wanted a refund. We had to wait 3 weeks to get a check even though we had paid with a credit card. For a business that's been around 60 years, this is UNACCEPTABLE. read more

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From the first conversation that I had over the phone with Gus to walking in to their store, my experience was great. They are very friendly and they have many discounted items that you could add to your purchase. They even have a third party that can help you install your above ground pool. Overall we are very happy with their services. read more

Secard Pools & Spas - Hot Tub & Pool Near Me - Pico Rivera, California

Terrible Pool Company I would never work with them again they came out signed a contract and then canceled it a week and a half later they should have known if they could do the job or not their pools are vinyl lined and you have to replace it every 5 years not very cost effective not a very good company read more

What was supposed to be just a quick peek in to window shop, turned into a quick educational course that got me so excited I immediately came back the same week to purchase my first new hot tub. Gus was the one who initially greeted me and let me ask a few questions before leading me down "everything I needed to know about buying a hot tub." But he was more keen on hearing out what I needed... and my budget. With that in mind, he directed me to exactly what I was looking for. And Greg, the manager, helped close out the deal. There's something about these guys that's special. They don't treat you like a quick sale. They want the lifetime sale - and THAT is how good sales people continue to earn my business. I highly recommend stopping by the store and not just shopping online. It'll be worth the trip however near or far you are. And trust me, I shopped around. Everywhere else seems like a used car dealership to me. Definitely go in to see Gus or Greg at Secard! read more

Greg and the crew at Secard Pools and Spas are awesome!! The selection at the Pico Rivera store is great, they carry various spas for each individuals tastes & needs. Our purchase and experience working with Secard was pleasant, installation of our spa and gazebo was quick, yet thorough. We're enjoying every moment in our new spa. Thanks!!! Secard Pools and Spas ROCK!!! read more

Gloria, your primary focus being on Sun rot and not split seems in liner and all of the other customer service issues I wrote about is so telling. Your boy Greg giving me an estimate for $1K more than your sales rep gave me a week earlier, as he was throwing me a bone. Stop making excuses and looking to blame other people. Of course you cant change that as you are not willing to change your companies commitment to quality. Just look at all the negative reviews you have. You don't like the fact I shared about another Liner companies expert assessment, of which I should add that, that company does not have one bad review. Imagine working for a company like that Gloria, oh that's right, you can't because a company like that doesn't have a need for an employee who's job is do deal with the relentless stream of negatives. That company warranties their liner for 6 years which includes Sun Rot, yours is a lousy one year and its obvious as to why. Because you can't keep replacing liners due to the materials being less quality than others. You guys are despicable and a disgrace. The saddest part being that the owner supports the business practices for which you are employed to provide lousy defenses for. Pool liner lasting less than 3 years, same pool guy, same procedure as performed on prior liners. You are in complete denial and are a waste of time and money. Just look at the reviews people, save yourselves the lousy and costly experience that will all be money down the drain in less than 3 years. Other companies liners lasted 7+ years, Secards less than 3. Doesn't take much figuring out. Stop blaming others, stop finding excuses, stop robbing people and pick your reputation up out of the trash where it is. Throw yourselves a bone. You are lucky that you got one star as Yelp wont let us provide zeros or negatives like Secard is. read more

Great pitch for an affordable in ground pool. But once you sign a contract they disappear. Not poor communication, NO communication. The salesman will not return a phone call, email or, text. I tried carrier pigeon and smoke signals, nothing. After 2 years of less than minimal updates I'm now being threatened litigation by someone else from another Secard location. STAY CLEAR OF THESE CHARLATANS. read more

Many problems with the finish of our pool that were never corrected, nor did they reach out to our requests to have them fixed. We made several calls to them and they did not respond until recently, they are not telling the truth and it's very unprofessional of this company to do business in this manner. We asked this company several months ago to fix the problems. Now they have come up with a reason not to fix the pool. read more

Had a great experience with Secard in both buying our swim spa and also the couple times I had to order some extra parts. Greg was very helpful and was able get me what I needed quick. Highly recommend these guys for your spa needs! read more

Secard Pools & Spas - Hot Tub & Pool Near Me - Pico Rivera, California

We've had a jacuzzi for two years now and I finally drained it for cleaning . Greg was a great salesman and directed me what to use when cleaning . He also matched my filter . All the questions I had were answered, he was very knowledgeable about pools and jacuzzi's. When I showed him my old filter he told me I used to much chlorine just by looking at it ! The rim used to be blue but was white . He suggested a test kit and told me measurements. Good guy , definitely going back for product. I recommend anyone looking to buy to go see Greg and if you need any advice or knowledge, he can help you !!! Five star read more

Unbelievable service!! Greg was awesome and very helpful. We drove 4 1/2 hrs to buy our pool and it was totally worth it. I definitely recommend secard pools. Quality products at great prices. read more

Please beware this company is a fraud. The first month I got the pool the liner sagged and took them to court. The lied to the judge and came up with a story I used chemicals in my pool. Think twice before you go with this company. read more

Secard Pools is definitely the way to go. It's very affordable and the pool turns out to be so amazing. Greg at the Pico Rivera store helped us from the very start to finish. Answered any & all questions that we had. Always returned our phone calls and kept us in the loop with everything. Even with the rains storms we've had in recent months, they still managed to come out and finish the pool in a timely matter. In time for summer!! I would highly recommend going with Secard Pools as they made the whole entire process so smooth and easy!! read more

Great quality pool, and I got prompt and professional service from Greg when I was in a hurry. Highly recommend doing business with these guys. read more

I've just recently learned of Secard pools. Its great to have somewhere that specializes in/can help with above ground pools and equipment. I purchased an auto vacuum from my pool and, of course, it didn't fit my existing pool as it came. But,the guys were super helpful and I was able to swap a hose that came with my vacuum for one that would help adapt to my current pool set up. Knowledgeable, friendly and helpful. read more

Came here to get help with the new pool I purchased a month ago. Gus and Greg were great they took there time to explained to me everything I needed. I'm glad I found this place. They treat you better than Leslies and prices are cheaper here. read more

Don't trust what they say. I have really bad experience with my pool. Been waiting about 7 month's since not finishing job. read more

Was having a difficult time removing the filter cover. I accidently broke off the Air Relief Plug. Stopped by Secard, spoke with Greg, he walked me through the process of removing the cover and told me to bring it to the store and he would replace the Plug. Was able to remove the cover, brought to Greg and he replaced the Plug. Am very pleased with the customer service at this location. read more

Amazing service. Attentive to detail and what you're looking for. Thank you. So much for the attention given and the suggestions to keep my Pool clean and safe read more

I have no affiliation with this store. I started a mission of finding a pool for the backyard and ran into roadblocks every which way. I got a hold of someone in accounting at the Rancho Cucamonga store and she helped me become a superstar at the house. After tracking down an amazing outdoor above ground pool I was instructed to pick up at their local store closest to my house which made my life way easier. Greg the store manager and pico Rivera was so helpful it was amazing. Hopefully during the summer I look like a super dad. Thank you so much for making my summer great. Sharon and Greg read more

Secard Pools & Spas - Intex above ground 12 ft - Hot Tub & Pool Near Me - Pico Rivera, California

After a looong wait..Covid and everyone decided to purchase spas since we are home.. Through out our 6 month wait, any questions were handle professionally..even when I was a bit annoyed . The concrete work was done well, we added a small patio and very pleased. All employees that came to our home were polite and cleaned up the area nicely. We love our swim spa read more

Secard Pools & Spas - Our swim spa!! - Hot Tub & Pool Near Me - Pico Rivera, California

Great great customer service! Which is hard to come across, one of the most frustrating things ANYONE goes trough when getting into something wether it be a hobby or just something new in general is getting that annoying face like your bothering them with all of your questions because you clearly don't want to be that guy that does the wrong thing well this place is not like that Gus was the gentleman who helped me and was very helpful and answered all my questions granted he only made a small sale with me of 100 bucks but I will be going back in a few weeks to purchase a complete pool which I sure hope Gus is on commission because he deserves a great commission when I pick up my new pool thank you Gus!! read more

We absolutely love our hot tub & new sunroom. Due to covid there was a wait but, so worth the wait. Christine was our sales ladies & we just love her so is so very sweet. I must give mad props to Jeramy for coming out to our home to make sure we did everything correctly & helping us with the chemicals. I give them a 10 star. read more

Secard Pools & Spas - Love it - Hot Tub & Pool Near Me - Pico Rivera, California

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Greg and his team were amazing! Professional and always answered the phone. We had our swim spa delivered early. We would not go anywhere else to make the purchase as it is important to have someone to talk to with questions that answers the phone. We are so excited to use our swim spa. It's getting installed as we speak! Thanks so much Greg and rudy! read more

This is what my 22,000$ vinyl pool looks like after being put in ONLY 6 1/2 months ago. I wish I would have read ,more reviews BEFORE I put this pool in and I could have went with a different company. The manager is a good guy but the construction company LACKS customer service, time management, calender knowledge and pride in their work! Look at this 6 month old pool, very disappointed. Not to mention I paid In MAY THEY FINISHED ONE DAY BEFORE THE BREACH DATE OF NOV. 1ST. MY BACK YARD SAT WITH A HOLE FOR 4 MONTHS! read more

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We love our hot tub. We can't believe we waited 100 years before having this liquid vacation right in our own backyard. The path to acquiring a spa in our possession took quite a while. We are relentless in our research. We talked to everybody in the LA metro area, including Wayfair.com. We kept running into lengthy wait times and high pressure sales people or just plain bad communication skills. It was easier finding health insurance. SECARD made it fluid and easy from first contact through installation. Not only did SECARD have a wide variety of choices available right now, we found exactly what we wanted AND it was in our price range. As novice spa owners, Manager Greg Budinko didn't talk down to us. He was patient. He told us what we needed to know, answered our questions patiently, and was there for support much later after the tub was at our house and we were figuring it out. What a guy! We bought with confidence because of him. Even the delivery service associated with SECARD was incredible. On time, efficient, quick &courteous - and we live on a giant hill! PLAN B was fantastic! We can't say it enough, WE LOVE OUR HOT TUB! read more

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Let me tell you about customer service for this company.... It sucks. I got a Pool from the 4 years ago. Greg made it fast and easy. I was told that the liner would last 6-8 years. LIE. Lasted 4. Called them, he came to see the same Pool they built to give me a quote. Ok. He was calling to find out if we made the payment. Once payment is done, we shall order. Ok, I said. Made payment. 2 weeks later I get a call that they "lost" my measurements and needed to remeasure. What happened to we will order right away? Guy who came stated once we order we will have a date when it will arrive and we will make a appt to come install. I called 2 weeks later and I get"no we can't schedule yet, right now we are scheduling for end of April. Called Greg, and all of a sudden "I have no control ". So it looks like I'll get the liner in time for next winter. But Greg was so eager to get the payment in. HOPE THEY LIKE LYING TO THEIR CLIENTS. read more

I had a problem of no cash refund which is the company policy. After explaining my issues with that I did receive my refund. This meant making and exception.thank you read more

Horrible service paid deposit to have pool done in July and they still havnt done it horrible don't recommend to anybody they don't call to communicate what's going on we call them and they give the same old run around 2nd time we tried giving them a shot to do our pool and it's the same bs they lag lag lag don't communicate and give run around a until they want to do it I guess it's sept and they still havnt reached out JUST GO WITH A DIFFERENT COMPANY read more

MY SECARD POOL EXPERIENCE * * * * * 5 STARS! My prized 8X32 foot vinyl 30 year old lap pool is intended as an above ground pool but I did sink it in the ground about 2 feet. (Half height). This pool was in serious liner decomposition and already hanging together by threads of degraded vinyl in the liner department. I was in serious trouble. Even though my liner was only 3 years old, I needed to replace it soon as it was caving in out of the tongue and groove due to a non-professional liner install done by me and my buddy "Crazy Dave"! Online I searched, found and called Greg B. from Secard Pools (Pico Rivera division). He came out on the next Sunday morning (which was impressive) - May 26, 2019 to give me an estimate for both a new liner and installation. I had another comparative vendor to choose from but Secard's price was better by nearly $1000. Incidentally and additionally, I had 4 structural wall breaches on the north side of my pool that were slightly caving in and Greg promised me after both his and his experts examination that if they were "easy fixes", Secard would not charge me. They deemed them easy (whew) and I was thankful that they proceeded to prepare my pool for a new liner that would give me pleasure hopefully for many years to come! Greg's estimate time for install was "mid July." That did not happen until the 2nd week of August (these guys are often booked in advance), but this wasn't a deal breaker for me. Within a few days my pool was restored to showroom perfection. Secard sent out a measuring team which included a nice man named Geronimo, in the interim and later their draining and install team, headed by a 30 year installer vet named Ramon, who also completed both the water draining and the breach fixes both in about 2 hours. They came back the following Monday, installed a new liner track and the new liner on that day as well as filling the pool. On the final day, a Secard team of 3 men came over and cleaned up everything really nice and installed (an optional extra) solar protection swatches to prevent degradation to my North wall pool corners which take on a lot of vinyl eating sun. They even left me a generous supply of chemicals to set up my fresh water (conditioner and chlorine shock) My pool is now very inviting! Vinyl installation companies are hard to find in Southern California. If you are looking for a vinyl pool install team to put your pool together for you so you don't have to mess with it yourself - look no more - Secard was my choice and they ended up being a sound and best choice. My pool never looked so good in 30 years! After all was said and done the customer was King! Thank you Greg B. and your entire Secard team! Jimmy Hunter Los Angeles, CA (Fairfax/Grove area) read more

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We Ordered a spa back in August with the expected delivery date to be end of November. Due to Covid this has been delayed for an unknown amount of time. We have tried calling for updates but for some reason we kept being told "I'll get back to you" with nobody reaching out. We understand that Covid has impacted every industry but it shouldn't effect customer service. The lack of communication has been so frustrating. read more

Thanks Greg. You are knowledgeable and patient with me. After taking to you, I know what I need to do. I will keep your contact for future references. Office open 7 days a week is very convenient to customers. Thank you again. read more

I couldn't be happier with with Greg and his associates at Secard Pools & Spas (Greg remembered me from when I came in 2 years ago). I came in looking to upgrade my in-ground pool pump and filter and had every one of my questions answered. Greg was honest and told me exactly what I needed for my setup. They gave me a great deal on the new equipment and they've been there for any questions I've had. I couldn't recommend them enough and I won't be going anywhere else for my pool needs. They also renovated their store earlier this year and it's very open and inviting. read more

The people at secard in pico rivera were very helpful when I bought my pool, I would recommend them to my family or any one that wants a pool read more

Secard Pools & Spas - The people at secards in pico rivera were real helpful , rudy took was a great help - Hot Tub & Pool Near Me - Pico Rivera, California

Seacard Pools and Spas is the place to get your hot tubs! Two employees by the names of Greg and Rudy, helped us out tremendously. Thank you both again for your exceptional service. We ordered our jacuzzi about 2 weeks ago and they delivered it today, talk about fast delivery! I recommend going to Seacard for all your pool and hot tub needs! read more

Secard Pools & Spas - Our jacuzzi came today! Greg and Rudy helped us out tremendously when it came to choosing the right hot tub, thanks again! - Hot Tub & Pool Near Me - Pico Rivera, California

Greg was extremely helpful and knowledgeable. We appreciate the customer service, and walked out of Secard with a new 730/B spa. Really appreciate it. read more

We just had an islander pool installed at our new weekend cabin in the middle of the Mohave desert. I had done a ton of research regarding the best pool for the area and one that works with our budget. I have no doubt, we will be replacing our liner in 3 years, as the sun is a beast out there. However the cost of replacing the vinyl liner (at 2K), VS. cracks in other types of in ground pools seemed much less stressful and costly. One thing I learned from my research is that ALL pools need a lot of TLC and maintenance, so pick your poison and remember that it's all worth it once you are floating around with an ice cold beer in your hand in the 90 degree California sun :D Did I mention I haven't gotten to do that yet??? Our pool was finished 3 weeks ago, but we are waiting for the sun to heat it up. Come on baby let's go!!!! Several weeks before we closed escrow, I headed down to the LA County Fair to go see Secard after I had stalked them online. I met Greg and went through the pitch. Then I popped the question..."Sooooo....Will you drive 2 hours to come give me an estimate?" Can you believe that he said YES???? I had to wait to be SURE we got the house and we did!! I called him and he drove out to meet us in the 80 MPH winds, freezing cold desert. It was then when we settled on the 14" X 28", saltwater, 6' deep end. with stacked brick 12" wall. That 12" wall has been the best thing that ever happened to us, considering the winds and sand out there, as opposed to an in ground that is level with the dirt. HUGE difference and with no cover on this pool after 3 weeks, there is no sand at the bottom of the pool yet. I will admit, this investment had me very nervous. I have never dealt with any kind of contractors, let alone pool contractors and I've heard nothing but horror stories. I am still blown away over how seamless and smooth this project went. Did I mention we where never there while they did the work?? We live and work in Los Angeles during the week. I would get a courtesy call from Secard (usually Ashley, thank you Ashley!) to let me know the crew would be coming out on designated days that week and exactly what they would be doing. I was also given phone numbers for particular contractors that where on site those days and mine was available to them. There was never a problem, they did what they said they would do and they did not leave a mess. They finished the pool fast and when they said they would. Greg drove out a second time after the pool was almost complete, to show us how to operate and maintain the system. Pool School, if you will :D Sorry it was cold and rainy Greg! We are thrilled with the pool and the customer service at Secard and referring all of our friends and neighbors in the area. I will update this review after we swim! Uploading some progress pics and of course the finished pool. I will post more pics of the surrounding area after we finish. Baby steps :) read more

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Very nice staff. They were super helpful and friendly, definitely recommend this pool shop. They are great and answered all my questions.