We just had an islander pool installed at our new weekend cabin in the middle of the Mohave desert. I had done a ton of research regarding the best pool for the area and one that works with our budget. I have no doubt, we will be replacing our liner in 3 years, as the sun is a beast out there. However the cost of replacing the vinyl liner (at 2K), VS. cracks in other types of in ground pools seemed much less stressful and costly. One thing I learned from my research is that ALL pools need a lot of TLC and maintenance, so pick your poison and remember that it's all worth it once you are floating around with an ice cold beer in your hand in the 90 degree California sun :D Did I mention I haven't gotten to do that yet??? Our pool was finished 3 weeks ago, but we are waiting for the sun to heat it up. Come on baby let's go!!!! Several weeks before we closed escrow, I headed down to the LA County Fair to go see Secard after I had stalked them online. I met Greg and went through the pitch. Then I popped the question..."Sooooo....Will you drive 2 hours to come give me an estimate?" Can you believe that he said YES???? I had to wait to be SURE we got the house and we did!! I called him and he drove out to meet us in the 80 MPH winds, freezing cold desert. It was then when we settled on the 14" X 28", saltwater, 6' deep end. with stacked brick 12" wall. That 12" wall has been the best thing that ever happened to us, considering the winds and sand out there, as opposed to an in ground that is level with the dirt. HUGE difference and with no cover on this pool after 3 weeks, there is no sand at the bottom of the pool yet. I will admit, this investment had me very nervous. I have never dealt with any kind of contractors, let alone pool contractors and I've heard nothing but horror stories. I am still blown away over how seamless and smooth this project went. Did I mention we where never there while they did the work?? We live and work in Los Angeles during the week. I would get a courtesy call from Secard (usually Ashley, thank you Ashley!) to let me know the crew would be coming out on designated days that week and exactly what they would be doing. I was also given phone numbers for particular contractors that where on site those days and mine was available to them. There was never a problem, they did what they said they would do and they did not leave a mess. They finished the pool fast and when they said they would. Greg drove out a second time after the pool was almost complete, to show us how to operate and maintain the system. Pool School, if you will :D Sorry it was cold and rainy Greg! We are thrilled with the pool and the customer service at Secard and referring all of our friends and neighbors in the area. I will update this review after we swim! Uploading some progress pics and of course the finished pool. I will post more pics of the surrounding area after we finish. Baby steps :) read more

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Great customer service. Great location for all your pool needs. Always come here for anything my pool needs read more

Secard Pools & Spas - Pool filter - Hot Tub & Pool Near Me - Pico Rivera, California

Very Bad Customer Service. The Men are Very Rude!!! Need to learn better customer service

I want to thank Antonio of Secard Pool for his experience in helping me. His knowledge is invaluable. I will always be a return customer.

Greg and the Pico Rivera team have always been helpful with answering my questions. Professional and friendly.

Finally I was able to find the right size basket!! Thank you guys! Everyone was so friendly! Surprised the prices were very reasonable!

They finally finished the job. Only about 6 weeks late. . . Absolutely zero communication from these guys. They basically did the job and just walked away. No one ever came to inspect the final product or even cared enough to ask me if I was satisfied. This on a $15K job... After I left the first review Greg called and while admitting that he initially told me 11-12 weeks somehow refused to admit they were late on the job? I mean that's the guys reasoning and logic skills in a nutshell. Good salesman, he got me... Terrible lawyer. He also offered me a $500 discount (which amounts to 3% of the total job) if I'll change the review or delete it. So based on that, you probably shouldn't count on any of the good reviews on here being genuine. I can't imagine anyone having a pleasant experience with these people unless they were literally in a coma. Save yourself and don't even waste your time here. Run, forest! read more

Secard Pools & Spas - Hot Tub & Pool Near Me - Pico Rivera, California

Going on week 5 since I signed my contract. I have a set date of August 12th, before they start excavation. I really wanted this pool completed by Labor Day but based on the workload Secard is currently experiencing and the 6 weeks start window from contract to shoveling , this will be a huge stretch. Greg out of the Pico office is really responsive and even helped me shop for financing. The main office seems to be running like a chicken without its head. I requested for a quicker start time and Brian told me I was 2nd in line for a quicker start date. They are slammed with jobs. I will update when my pool is completed but so far the execution has been relatively slow. read more

Last summer they were sold out and didn't get to buy my kids a pool. The best thing of all it was fast & easy to get the poo & the staff was amazing. My kids are very excited can't wait to put it up. read more

Did I mention they took me to court. I didn't give them the last payment until they did what they were supposed to do. Of course the judge was on their side. I had the money to pay them I wanted a finished product! I regret picking this company. I should have paid the extra for a better product. Learn from my mistakes DONT GO WITH SECARD POOLS read more

This is our second time purchasing a hot tub from Secard. When we sold our home the hot tub we had purchased as Secard was 10 years old and still running great. We decided to return to Secard to buy a new hot tub for our new primary home and another for our vacation home. Greg and his team were awesome. They stayed after normal closing hours to help us (without rushing up) decide exactly what we wanted - jets/colors/misc options, etc , and we feel good about the pricing options we selected. Great service and pricing. If you are looking for a hot tub, you've got to go to Secard. read more

I wish I could give ZERO stars! This company is very deceiving. Huge lack of communication. I called to cancel as we no longer wanted a vinyl pool. There apparently was no communication within the company as they continued to submit plans and permits without my knowledge and are now trying to charge me for these fees. When we called to cancel the job we were never informed that the permits or plans had been submitted or that I incurred any addition fees at that point. Instead I received a letter months later stating that I owe them almost $2500 and if I didn't pay I would be sued. Petty business owners. This is not how a business should be run. read more

I purchased a 4 person spa a couple of years ago. Greg was the salesman that helped me. Greg had all the answers to my questions and was very knowledgeable and courteous. He set up my delivery that happened perfectly. About a year ago I had an issue with the spa cover holder. I let Greg know and within a day I received a call from the manufacturer who mailed out a part that fixed my issue. Lastly, after now 3 years, I needed a new spa cover to replace my original one. I made some calls and Greg from Secard had the cover to replace mine. Other companies need to have the customer measure the unit and make a drawing. It seemed very complicated. Now my spa has a new cover and looks like new. I enjoy being a customer at Secard Pools. I will shop there for my spa needs. Thank you for the great service!! read more

Greg is very friendly and informative we had a very good experience when we purchased our 14x22 above ground pool . We are new to this but Greg answers all of our questions to help us and inform us on how to care and matinance . We highly recommended Secard Pools read more

I needed a replacement part for my spa.I called and spoke to Greg. I sent an email of the needed parts.When I walked into the Pico Rivera location with the old parts He already knew who I was.Greg got the parts,told me what to do and I was on my way home. The level of knowledge and customer care by the whole staff made for a pleasant visit.Due to current COVID19 precautions the whole staff wore masks. I highly recommend this company. Thanks Greg and Staff Mique read more

Husband and I have been debating getting a hot tub for awhile so we decided to check them out. So glad we came here! Greg was super helpful and not pushy. We had a pleasant experience shopping here and we ended up purchasing. Would def recommend to anyone looking for a pool or spa! read more

Very Happy with our purchase and Outstanding customer service from Gloria, she went above and beyond our expectations. Ready to enjoy our summer at HOME read more

My husband and I had been looking into purchasing an above ground pool for a while now. I found Secard Pools was still in business after more than 50 years!! We went down there the next day- they had several pools set up so we can see which type we liked best. Greg and his staff were extremely helpful and very informative. We were able to purchase the pool on the spot - did not have to wait on delivery! The staff offered to help with any questions we may have during and after set up! If you're looking for a pool - check them out! read more

My husband and I had been looking into purchasing an above ground pool for a while now. I found Secard Pools was still in business after more than 50 years!! We went down there the next day- they had several pools set up so we can see which type we liked best. Greg and his staff were extremely helpful and very informative. We were able to purchase the pool on the spot - did not have to wait on delivery! The staff offered to help with any questions we may have during and after set up! If you're looking for a pool - check them out! read more

Just finished our pool and Greg and Secard staff were great! Greg helped us every step of the way during the build and whenever we have questions (timer, pump, water levels, etc. ) he always graciously comes to our aide! Highly recommend the pool, that comes with great customer service. read more

Secard Pools & Spas - Secard islander pool - Hot Tub & Pool Near Me - Pico Rivera, California

We finally got our pool up ... we love it .. purchased it last month but had a lot of yard work to do before we set it up... the girl that assisted me at Secard Pools was very kind but wasn't very knowledgeable in regards to the pool...I had a lot of questions being that it was the first time purchasing an above ground pool ...I did go back and spoke with Greg... he was very helpful... very knowledgeable .. read more

Secard Pools & Spas - Hot Tub & Pool Near Me - Pico Rivera, California

I had a great experience Spa shopping at Seacard. Staff was very friendly, helpful, and knowledgeable. They made it happen and recieved my Spa in two weeks by purchasing a floor model. I highly recommend Seacard to anyone looking for Spas. read more

I've been coming here for 3 years and every time I come I get the best service and products available for our pool. The pricing is reasonable and the employees are attentive. Had a nice chat with Gus this morning as he rung me up... I highly recommend this place! read more

All items were explained in detail. Greg is helpful and knows his products. I will be back. Spa is working great.

Gus , did a excellent job explaining how to set up my new 739 escape spa. Great customer service. Way to go Gus.

No star. I regret having this company for my pool. They're not responsive if there are problems. You can email them a million times without response. I have friends asking me who did my pool, I told them I'm not recommending this company. read more

If you want a pool company that does not communicate and you need to do your own footwork to find out where you are at in the progress of your pool, then this is your place. Lack of communication, permit information with Secard for over 6 weeks with no movement and only knew because we contacted the city ourselves. Manager Greg not responding. Delays are understood and if someone was clear on the progress, if this was Covid related okay. The worst customer service as they just want to forget about you. Now if you want to buy supplies or an above ground pool you fill yourself I am sure they are great. But if you are in need of construction they are not set up to handle demand and they will not explain that to you. Needless to say they took $2000 from us and we have zero to show from it, but knowledge that we will never use or recommend this company. Do some foot work, read all reviews including YouTube and TikTok. This is my first negative review of any company, I myself have worked in customer service for over 30 years. This may have been my worst experience, just do not do use Secard. read more

I was impressed by the quality and choices available. The prices seemed very reasonable and there was no pressure from the sales person. We'll definitely use this location. read more

Greg helped us out, he was super friendly, he didn't try to upsell us into a hot tub we didn't want. He listened to what our needs were and we found the perfect tub for our Airbnb rental at a fair price. I highly recommend this place and will for sure go back again! read more

After shopping at a few other places for a Jacuzzie Spa we stopped at Secard on our way home already tired from shopping. We wish this would've been our first stop. The customer service is excellent. This place has a wide variety of spas to fit everyone's needs. Due to the pandemic many models aren't available for 90 days, well luckily for us we were able to purchase a floor model at a great price. Greg went above and beyond to help us, he even stayed over time and set us up with financing. I highly recommend Secard. They also sell all the chemicals and extras for your spa or swimming pool. We are very happy with our purchase. Thank you Secard for making our staycation worth while! read more

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Excellent customer care and smooth spa transaction , thank you !

I tried to get a hold of this company like 4 times, but haven't got a hold of anybody. Come to read the reviews of bad customer services and rude services from this place, and just went somewhere else. Oh well. read more

My go to for pool supplies, always stocked. Friendly staff. And great products. Can't wait to enjoy my hot tub I recently purchased.

Customer service sucks here ! Came in to get some pool stuff was waiting for 15 mins no one ever came to assist us they would just stare at us but not once came and ask if we needed anything. The employees there were assisting others with no problem but yet we were waiting for someone. Put the stuff back and left. Work on your customer service and don't make people feel left out so unprofessional! Not going back ever again. read more

The two men that were there had a really condescending tone and were rude. It was not welcoming especially when trying to make a decision on which pool to purchase. Definitely not returning (: read more

I purchased a hot tub from these people about a year ago. They only gave me a one year warranty, so I waited until I wrote the review after the warranty expired since I didn't trust them not to help me in case anything happened with the tub before then. They charged me $500 to pick up an old spa and bring the new one(which I had to take out myself and put it on the grass for them to pick up). You should not purchase a hot tub from these people. They basically just drop it in the area you want it and leave and charge you $500 for doing so. You're better off buying from a factory direct since Secard does not hook up anything for you. They don't explain this when I purchased it. Just want people to be aware. If you want to save money, buy direct from a factory outlet. Their corporate office (owner) is not pleasant to deal with. He doesn't care as well as the employees who work in the pico rivera office. It's a shame to have such poor customer service and take advantage of people in this way. read more

This Company is trash! Don't waste your hard-earned money. No customers service, once they get the pay they will not service the pools they installed. They won't even answer phone calls. Please do yourself a favor don't use them. read more

Ask for Greg. He was instrumental throughout the process of my pool purchase. Patient and helpful throughout the process

Had hopes this would be the place for a pool purchase after all the ads I get in facebook, but customer service is crap, especially when people take the time to drive to the boonies to see a 1 pool showroom. I read google reviews and now I dont feel so offended from what looks like usual behavior. read more

I bought a disposable pool for 3750 at this place and clearly explained to them that I needed everything to be assembled so Rudy said sure no problem I know a guy that can take care of that for you. So then the installer that was recommended shows up builds the pool (easy part) and leaves without building the ladder. Not going to fly. I called the store and I spoke to " no good" Gus about the situation and he advised that he would do it since the installer that they referred failed. 4 hours later I get a call saying that they were not going to install it after all because of liability issues. So I advised no problem I will sign a liability waiver. They advise no we can't do it and that it easy to install. I advised Gus I don't care if it easy to install I paid for the pool and installation and I was not going to install it. I missed a days work for a horrible experience. The ladders that they sell you for the above ground pools are in a box in a thousand pieces. If you pay for installation and are a busy person like I am make sure you get it in writing that they will install the ladder. I talked to the manager to come to a resolution but was met with negative results and with a negative attitude. I asked them to simply refund me for the ladder if they didn't want to install it and they refused. Don't do business with these people they are very expensive, very lazy and won't do anything to make things right. read more