Corey did an excellent job repairing our oven, dishwasher and garbage disposal... and then dealing…read morewith a difficult home warranty company that demanded a specifically itemized bill before agreeing to reimburse us for the repair costs. We appreciated all his efforts on both fronts.

On time, reasonable, responsive, friendly. All qualities we like. Would definitely recommendread more

A package fell behind my freezer shelves. I could not reach it. And I could not close the door…read more Missouri Service repairs came right out and fished it out for me and saved the day and then I remembered that I couldn't turn on my light on my microwave thay gave me light for the cooktop. They found the correct bulb and fixed it and I'm so happy. Great great guys.

Horrible! Would never, ever call, use, or recommend. Why?…read moreThe washer would not spin. Dimitri replaced the drain pump by taking the entire washer apart. Which he said was necessary to reach pump. During that process a small drain door was broken. Dimitri's answer was to jam it closed & "immediately" leave & run to my bank to cash my check made out to his wife not the business(?). The next day the washer still was leaking, the delicate cycle did not move nor wash. Plus that cycle temp could not be changed. Which any of these complaints worked B4 he worked on my washer. This is in my opinion!

Requested service for front load washer door latch assembly. Response was prompt with notification…read morethat he was booked pretty solid for 2 weeks. I responded that I could be home any day, any time. Leon worked us end at end if his scheduled day 2 days later. He found the problem, part was ordered, part arrived on following Saturday, Leon scheduled the following Monday. Problem resolved. Leon is a real professional, courteous, personable, and true to his word. I consider the cost of the repair exceptionally reasonable, fair and highly competitive. I enthusiastically recommend this company and Leon as their local representative. You may have a wait time if his schedule is full, but if you're flexible, he may be better able to assist you. 5 Star service for sure.

Was able to get here in a few hours as promised. Found a hose had cone lose and I didn't need…read moreexpensive part. I appreciated his honesty

My family & friends have been longtime customers but we're in over the weekend…read more& saw 3 employees In the Springfield store & not one of them greeted us or asked if we needed help so we left. We will Choose to spend our money & time with someone who cares about their customers !

My Family & I were in the store on Saturday. Needless to say no one…read more Greeted us or offered to help us While we were there. There were 3 employees working while we were there. We were looking for a new gas stove. Our family & friends have shopped at Cook's for years but will not anymore. You really need to show Interest in your customers.

I took everything out of the unit to be diagnosed. The tech walked in said it was leaking and…read morethat's that. It was $65 for one sentence - meh. I had another question and called later and never got a returned call.

From scheduling the repair to diagnosing the problem with my oven and charging a fair price,…read moreeverything was handled and completed in a professional manner. I highly recommend Mark and Quality Appliance Repair.

Horrible horrible service! I have never seen someone so unprofessional and combative with a…read morecustomer! Not only did he not do the job correct the first time nor come prepared to do the job. After we stated we would not pay him anymore money to fix what he had already said was fixed he call yelling and screaming! Unprofessional, horrible service, and obviously has no pride or knowledge how to provide customer service or fix what he was paid to fix!

If I could leave a negative review I would, but I will give him a star for his prompt response on…read morethe first visit. I called Mr. Bill last week to repair our refrigerator that was not cooling. He came out replaced an evaporator fan charged me for the fan and labor and left. Th next day the refrigerator was still at 60+ degrees. So, I called him back out, he looked at the fridge again..... now he is stating the memory board is out and it needs to replaced. He quoted me at $179 plus tax for the board, (we have a friend who is a samsung repair tech, but is not local who told us the board was $105.) I get you have to mark up prices to make a business work, but he was going to continue to charge $45/hr for labor. This is all after I had already paid him $150+ to replace a fan that did not fix the cooling problem. When I asked if he could give us a break on the second visit he initially stated he would (labor at $40/hr) and the board would be $149, but then he was a no call no show when the part was in. If you want an appliance diagnosed and fixed properly do not use MR. BILL! If you want to pay $500 in repairs and have multiple visits, then he is your man!

Hired him to run LVP flooring at my home, took his time to line up the patterns and to make that…read morepattern look like it flowed from one room to the next seamlessly, came out beautiful. His prices were great to begin with but what really impressed me is that he came way under the bid in time and cost (he had great discounts for the LVP) and actually gave me part of that discount as well, never had a contractor do that before. I can't believe how beautiful the floors look and I'm glad he encouraged me to do more then I originally thought to do. I plan to hire him again in the future for my vinyl siding, I wouldn't hesitate to have them give you a quote, you wont regret hiring them.

From the owner: Here to help out when it's needed. Fair pricing, don't belive in gouging the customer just because…read morecompanys get away with it. A fair price for an honest days work. Even if I might not be able to help with your problem might be able to point you towards somone who can.

Good office communications. Professional tech, repaired my dead microwave. He was clean and polite…read more It took 2 trips as he had to order the part. Not cheap, $400.00 which included the labor and 2 trips, but a necessary expense. My entire kitchen, 15 years old, had matching appliances. Kitchenaid no longer made my style of door handle. A new Kitchenaid microwave in this high end class would be over $1,400 and would not match my other appliances. I recommend this company.

This is an incredible company! The tech (Jeremy) that arrived at our door only 60 minutes after…read moreplacing the original call, gave an honest and fair evaluation on our down washing machine. It was an inexpensive fix. He had the part on his truck, fixed the machine and he was on his way. Again, great company! I would give 6 Stars if I could!!!! DK

I used Service Brothers several years ago and was happy with their service. Unfortunately, I cannot…read morerecommend them after my most recent experience. Tim came out on Wednesday, July 8 to inspect my GE oven. He diagnosed the issue and said he ordered the part, which would be in by Monday, July 13. I paid the $125 service fee on July 8 but did not have to prepay for the part until it was completed. I had to initiate contact throughout the next week with Tim on status. Sometimes he responded and sometimes he didn't. I sent a message on Thursday, July 16 for status. He called right away and set an appointment for Friday, July 17 between 11-1pm. I took off work on Friday to be home for him. It is July 23......no contact/no show from Tim since the phone call on July 16. I have had to pay another company to come fix my oven. I will never call Service Brothers again!

Tim from Brothers repair has been to our home 3 times for Samsung refrigerator, electric stove…read moretop, and lastly dishwasher. The first 2 times were fine. The 3rd repair was about a replacement rubber door seal. Tim said he'd order and come back to install. Months went by. I called for information regarding the job. 2 times Tim was to return my call. Finally, a couple of weeks later Tim called and said the part is still on backorder but that he found it somewhere else and would talk to me NO LATER THAN THE FOLLOWING MONDAY. I have never received any word. I ordered the gasket from Samsung and received it within 8 days. Now I am going to have to get someone else to install it. I paid $125 sells call to Brothers. Thanks for nothing.