Oh my goodness. We were here for our honeymoon & couldn't have made a better decision on where to stay. The hotel was luxurious, the rooms were spacious and modern and always clean. There were 8 restaurants so always somewhere different to eat and 5 different bars. There were activities all day from 9am yoga to card games at 4:30pm. The evening entertainment was questionable, but there was always live music on afterwards which was decent enough. We also visited the spa while we were here & that was also a fantastic experience. The staff really just couldn't do enough for you & were always so polite & friendly. I would have loved nothing more than to give this place 5 stars but the reason I'm taking one off is that the ground outside is really unsafe - both the ground surrounding the pool & the tiles around the outside bars/restaurants were quite dangerous. I actually fell on one occasion (sober, in my bare feet and walking) when it was raining quite heavily as my feet couldn't get a grip on the floor at all. Super dangerous. But hopefully someone less clumsy than me would have a better time with that stuff! read more

Amazing resort. Excellent food, accommodations and service! The spa is wonderful. This was probably our favorite all inclusive so far... read more

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I've been to many different resorts but this was the best one I've been to by far!! The staff, service, food, and everything else was incredible! I cannot say more good things about this resort! Anna, Gus, and Dylan were phenomenal! If you are wondering if you should come here, GO!! We will be coming back for sure! read more

This review is only for the wedding coordinator, tour and services related to it. Very nice location, but the staff was not as welcoming as other resorts we visited. Great oceanfront gazebo for weddings, but the limited hours they would allow us to use it did not fit into what we wanted. As with every resort we toured, we spoke to random guests and inquired about their experience. We had a few of them that expressed their displeasure with the resort service - more than any of the other resorts, so ultimately we had to cross this location off our list. read more

Secrets Silversands Riviera Cancun - Oceanfront gazebo for weddings - Hotels Near Me - Cancun, ROO

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Nice Place Pool outside the room Pool girls with drinks Very nice place It's our 3rd Secrets Service is the best Room very nest and Clean read more

Big mistake booking this resort. We had multiple issues during our 6 night all-inclusive vacation at Secrets Silversands. Here are my comments: Our First room: Door didn't lock AC didn't work Lights were out Didn't replace waters or Coronas Multiple workers came into to fix the door multiple times but was not successful Channel changer in bathroom didn't work Was told "you're safe with door not locking" Told "nothing we can do. You already had an upgrade from double bed to king bed" We were called on day 3 and told we were being relocated. So we had to pack our belongings and then unpack in the second room. Not something you want to be doing on vacation. Second room: Was told 3 different times room would be ready so we had to sit around and wait for the room to be ready for hours. Bathroom mirror lights didn't work Multiple lights were out (bathroom, light above bed) No lighting- was extremely dim in the room Bathroom door is chipping Toilet doesn't flush Water marks all over toilet A worker walked into the room while I was going to the bathroom and didn't leave when I asked General People at front desk not approachable, short answers, not concerned with our comments/complaints Other Staff were friendly Food is decent for the most part. Good below was the best: French onion soup (French) White fish (French) Salmon (French and Oceana) Chicken parm (Italian) Entertainment at Hibachi was good Buffet is small Room service good and came on time Haggled to go to "90 minute presentation" when actually lasted 3 hours Spa was good (Linda and Marcella) Entertainment during day good Beach volleyball was fun (Jennifer) Entertainment during night hit or miss The Movil Band great There are several tarps over many roofs throughout the resort Was told by staff at Breathless that "this resort is being sold and that nothing will be fixed" read more

A lot of repeat on the reviews of this place, so please, readers, read as they are things you should be aware of First.. Airport: when you get there, do not let the people come to you to offer a discount on this and a discount on that. pass the automatic doors and get out, find your ride and go. 20 minutes top to Silversands. The check-in process is pretty long, but that is because of high security; the resort is gated. Rooms: if you get preferred rooms, you have access to a free lounge; not much there except snacks and a bar, kind of what you would have on that "special floor" in a hotel. good also if you have an issue with your room, you can just go there versus going all the way to the lobby (a bit far). Views? yes, preferred rooms with ocean view are nice. big balcony that comes in front of the "living room" as well as bedroom. upper floors better. Service: good. people are well trained and will call you "mister" and "lady". rooms are not always cleaned in the AM, a bit weird , you gotta ask for service. Room service is always backed up, had to order a midnight omelette and the "wait" was 90 min. no thanks. Food: okay. large buffet for breakfast and lunch at the World café; it's a madhouse...and food is luke warm. get it reheated on the skillet 9above all for bacon lovers). Restaurants: the Hibatchi; you have to reserve in person and it is one person from each room who has to be there. if you are with 5 other couples, YES, one person from each couple will have to come. The French restaurant is good in service (Mr. Roger is a good waiter), but portions the very French way, tiny...they WILL try to sell yo ua better bottle of wine than the house wine (free) which is mediocre but good if you have been drinking all day. The sports bar opens late, around 11PM and closes at 1AM. weird set up. big screen with two rows of seats. very smelly establishment. the gym is SUPER small and busy around 10-11Am on weekends. tennis court okay. basketball hoop could use a new net...and mini golf not maintained well. Special them nights are well organized but kind of lame; the magician tried to make everybody laugh but it was tough. Mexican dances were fun. there are many people who work there who will try to get you on the outside dance floor when the band or DJ plays...they are paid for that. Cleanliness: the place is okay; rooms are VERY slippery!!! there is a "rotten smell throughout the property, coming from the seaweed that lays on the beach early morning; they have crews and tractors (not pretty) picking this up daily. There is a VERY SMALL beach portion, usually used for weddings or the "free" couple pictures they try to sell you. one poor stray cat ...trying to get fed, lives around the property. LOOK OUT!! PLEASE DO! There are a few men in a beige outfit, working there who will try to tell you that you can get 2 nights for free at the neighbor resort..etc...type of a timeshare SCAM. we wound up doing it with another couple just because...we had time...they tell you 90 minutes but it takes a good 2 hours. you visit the property, have lunch with a rep and then they put the PRESSURE (I mean, they really go at it) to try to sell you a preferred package and unlimited vacation for life. It is pricey and basically NOT worth it. A guy by the name of IVAN was a real roach, trying to get couples left and right. you just have to say no thank you and they give you 250 dollars per couple to apply to your stay or buy stuff at the store. just say no... Bring your own medicine, (Imodium!!), sunscreen etc. it is really expensive there. WATER: only drink the bottled one, not the tap, it is really NASTY. drinks are strong; the one at the pool is probably the fastest service you'll see. I would not go back, just because of the mediocre food and the lack of beaches. read more

Nice resort but needs updating. Restaurants were good. Went during holidays and seemed short staffed. It's is adults only which is nice.

Take me back!!! We stayed in a special sweet that had a secret key that we used with our card. The pools are plentiful and beautiful and each time we found a new one we dubbed it the secret pool. Room service is prompt and the food was delicious. The ocean water was not my favorite however the massive hot tub was. We had a Jacuzzi on our balcony overlooking the entire resort.The resort is small enough that you can see everything and does not feel crowded at all. The drinks are spectacular and so is the service. I cannot wait to go back read more

Customer service is top priority here. Every single person on the staff if absolutely amazing. I couldn't imagine a better place to spend my time at. read more

The room and property are not the best, however the food and drinks make up for it. Have really enjoyed my time here and have not gone hungry or thristy. read more

6th trip to Mexico and this is the worst resort i have stayed at. Elevators didn't work and room was on 4th floor. Food was tasteless and all over cooked Pool bars closed at 5 pm - why? There are many great resorts in Cancun / Mayan Rivera area. don't waste your money here read more

First off I paid for a swim up room. The attached picture was my so called swim up room. Second, when I arrived there was a bowel movement in my toilet. Third, you can not lower air conditioners in your room. When I called about it they said they can not be adjusted. I told them my room was hot and they sent a maintenance man with a meat thermometer to show me the temperature in the room. I didn't care what the temperature was, I wanted it colder. Fourth, first day in shower the knob fell off in shower. Fifth, every restaurant my party of seven went to we were told they couldn't accommodate us. But could put us in private dining rooms for purchase of bottles of wine. After really putting up a stink about it we were seated. Entertainment was ok but was disappointed the bands play for only an hour a night. Not everyone wants to go indoors to the disco for the DJ. The place is really starting to show it's age even though the employees were constantly working very hard. I will say that every single employee were so friendly. So for the resort I rate a 2 but employees a 10! read more

Secrets Silversands Riviera Cancun - My so called swim up room! - Hotels Near Me - Cancun, ROO

The service staff at restaurants, pool, classes are excellent! Facility is nice as well. However, treatment/info/help from our rep Pepe was epic fail. Arrived at noon for preapproved early checkin, told room was being cleaned ready soon. So waited in lobby, 21/2+hrs later finally get room. Had we been told of such a delay, we'd have changed and went to pool. Instead wasted huge chunk of first day waiting. Finally got to room and still had to wait 45min for luggage. Was told we were authorized preferred pool and lounge access, then later denied access when we went on day 3. Never heard from rep entire time unless I had a question or complaint. Then went to seek help above rep, not only no help or suggestions but treated condescendingly from Adriana and Perla. Management fail. Other staff, service, food and location was good. Unfortunately, no one offered anything or assistance to resolve issues. No customer service from so-called leadership team at all. read more

If you have to do all inclusive, this place is your best bet. If not, go to the Fiesta Americana Grand Corral, the only 5 diamond resort in the area. Not a big fan of all inclusive, so keep that in mind. The bars close around 11, the food can be average to awful. (Most of the dinner restaurants are decent, breakfast buffet and lunch options were less than impressive) The service is ok...depends on the individual staffer. Mostly honeymooners, Europeans on holiday, rednecks that bring their own large cups so they can get drunk faster, and babymooners. Spa was pricey, but decent. Rooms are very nice, probably the one aspect that was truly 4 diamond and exceptional. "Swim out" room, means first floor by the pool....you have to jump in the pool. Pools were nice, and abundant, although I wonder how the heavy drinkers never get out to pee (think about it). One of my main problems with all inclusive. Highlights are the food at the Japanese restaurant, the Mexican food (not surprising). Lowlights are the washed away beach, warm draft beer anywhere outside, and average wait between courses at the restaurants. Every meal we had took 3 hours. Also, if you want drinks poolside, the service can be very slow. For this reason, you have folks ordering multiple drinks, which slows things down further. Tip if you want real service. Adventure snorkel down the road was worth the trip, short ride, short boat ride, nice fish to see. Also, if you go during the right time of year (August) you can release baby sea turtles from the beach. Very very cool. All in all its worth the money, but if you are accustomed to true 4-5 star service, or are a foodie, you'll have to reign in your expectations. read more

My husband and I spent a 10 night trip in Mexico for our Honeymoon. We decided to stay at 3 different places. The 1st 2 were fantastic (Villa del Palmar and Paradisus La Perla) and our 3rd stop was Secret Silversands which was our most expensive, save the best for last kind of thing. We booked the Overwater honeymoon cabana, which I had spent hours reading about and looking at pictures before booking. There are 3 of them, we got the first one. The 2nd and 3rd cabana are over the pool as described, the 1st one isn't at all. There is a building underneath, not sure if it's a maintenance shed or what exactly, but structure and porch are over it, not over the pool like the others. And you can hear people under it in the middle of the night... The description says ocean view or partial ocean view. From laying in bed looking out the sliding glass doors you are looking directly at the hotel room building. If you are out on the porch laying on the loungers, looking at another hotel room building... not the view I had paid for. The description online read there was a plunge pool on the porch. Was super excited about that. I'm not even 5 feet tall and the water didn't even reach my knees... Also, the pictures show a spiral staircase down into the pool below. That is the case for the 2nd and 3rd, but if you end up with the 1st one, it's a ladder that even a physically fit person would have trouble getting up and down, if you are trying to get back up the 1st step was chest high on me from the pool below. The other pools on the property seemed fairly cleaned and maintained. However, it looks like the pool cleaners don't bother to come over to this one to clean, lots of debris in the pool. Also the pool needs to be redone, looks terrible, peeling and worn out. They also have a small section of beach for preferred guests. Nice thought, however it doesn't look like they take the time to maintain it like the other part of the beach. Even though preferred guests pay extra for these perks... not worth it. Our 1st night housekeeping stopped by for turn down service around 6, but we hadn't left for dinner. Asked them to come back in an hour or so, they said ok. So we get ready, go out for the evening and we come back at about 10... Nope, they didn't come back. Normally I wouldn't be to upset but we are paying $750+/night, for all these services, so I kinda feel like we should be getting them. So dinner, we go to the Asian restaurant which my husband is super excited about. We get our dishes and his is not made with the proper noodles. They take it back make a new one. Still isn't right but whatever, how many times are you gonna send something back? He also orders a caterpillar sushi roll, he ends up with a shrimp and carrot roll. Neither of these items are even in the caterpillar roll. The sushi chef comes by and apologizes, supposedly they have someone new. That's fine, but why is no one over seeing him? Clearly he's not ready to be working on his own yet... the manager was also made aware of the situation but all and all pretty terrible dinner. Even the food made 'properly' was mediocre at best. My husband was crying he was so sick before going to bed, I woke up sick in the middle of the night. To make matters worse the toilet broke in the middle of the night. Maintenance did arrive and promptly to fix it, however it wasn't a permanent fix. It kept running multiple times and would not shut off. We booked through Costco Travel, so we called them and they advised us to let the resort know and go ahead and keep track and take pictures of any issues. We read some reviews online and when the resort responded to comments essentially, it was saying to let them know while you are here so they can try and make it better. So we decided the next morning to let the concierge, Jerica, aware of of all the concerns we had, which she proceeded to make excuses for. We don't need excuses, fix the issues... since there are only 3 cabanas and that is the nicest you can get they couldn't move us, but they said they would move us to the ocean one the next morning when the other guests left and provide a complimentary dinner with the extra items and wine. Makes it a little better, but still feel like $750/night was still wasted the 1st 2 nights. It's already about 1pm, she says she will send housekeeping and maintenance over immediately to clean and fix the jets that weren't working on the 'plunge pool.' Great we head out for lunch and whatnot. Come back 2 and a half hours later. And you guessed it, Housekeeping and maintenance haven't made it. My husband goes back to the concierge to see what's up. While he's there several families were leaving the resort and going to a different one because the food and housekeeping are terrible here. Also, come to find out the concierge, Jerica, was now in a meeting regarding complaints about maitenance, food, housekeeping, etc. mind you with our current state from the food we are completely out o read more

Absolutely horrible especially the larger Mexican man (early 30's) checking us in. So many empty promises. Promised an automatic upgrade upon check in which they had NO record of until I pulled out my itinerary. They didn't have an upgrade available unless I paid an additional 350 per night. I was shown 2 rooms with a tree view when I paid for ocean view. Spent an hour walking the hotel to look at the rooms and eventually went back and spoke with the manager (a complete joke) he did not do anything to fix the problem. Ended up with a room looking directly into 3 palm trees and at best a sliver of ocean off in the distance. The room had a cracked ceiling which had mildew, faucets were green and coated with a nasty film. After this we were talked to by "VIP" services which was very annoying, trying to get us to visit other hotels, basically trying to sell us stuff. The vouchers are a scam! Once you arrive you see a bunch of deals for the spa which come out to the same price if you use a voucher. The food was hit and miss, the beef at the restaurants was horrible! Drinks were readily available but were never made properly, watered down and always large chunks of ice left in a blended drink at the swim up bar. The room was pure mildew smell and everything felt wet, hung swimwear on my balcony since they wouldn't dry in the hotel room and I was immediately told to remove them. The only positive was entertainment staff who were friendly and the excursions (catamaran and ilkil) lastly I would like to mention the filthy seating in the lobby... coated with brown stains and the walls covered with mold and mildew, absolutely gross considering I paid thousands to stay here. I will never go back and I hope you don't waste your money here either. read more

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My husband and I booked a 5 day stay at Secrets in celebration of our Anniversary and Birthdays. Soon after we were contacted and offered an additional 2 days if we spent approximately 2 hours of our visit and take a tour of a local resort timeshare promotion. We were not looking to purchase a timeshare but we decided it would be at least worth the time to check it out. The Good-Secrets Silversands was absolutely amazing! The staff, The service, The Food & Drinks. Everything was Top Notch! From being greeted with champagne and a cool towel, to fantastic recognition of our celebrations. My husband and I both felt that the staff at Secrets went above and beyond to make sure our visit was extra special and catered to us. In our entire stay we found the entire staff to be fantastic! I would like to give notable recognition and an extra shoutout to some our Favorites- Arturo is one of the 1st people that we met, he greeted us at the front entrance, collected and cared for our luggage and immediately welcomed us with an amazing smile cool towel and a glass of champagne. After it was all said and done we had several encounters with Arturo and each time was more fun than the last. I absolutely love me Arturo!!! Next has to be "Sexy Sephania" This little gem is sooooo much fun! Seek her out and spend some time with this girl. Her beauty & energy is contagious. Our favorite restaurant was (French) Bordeaux. The food was excellente'! The manager, Edgar showed the utmost professionalism, Edgar is definitely willing and able to cater to any and all requests. He leads a superb staff. We were lucky enough to be seated in Alfredo's section. Absolutely the best waiter ever...not just during our visit to Secrets but literally Ever!! He was funny & on the spot in every aspect. He even remembered our drinks of choice at our second visit and he never let them go empty. Alfredo certainly went above and beyond! The Bad- Occasionally there is a strong "sulfur" odor that wafted throughout the premises. The beaches were not anything I desired to swim or wade in. There are simply too much rocks and debris. Please note that These things are simply natural nuisances in the area, Certainly beyond the resorts control and definitely nothing that deter us from visiting again. The Ugly- Our "2 hour" timeshare sales pitch inevitably turned into a horrible 4 hour event with not 1...Not 2....Not 3... but 4 different sales people essentially attempting to sway your decision after you've already told everyone else no. It's definitely an uncomfortable entrapment situation (as they provide the transportation) We did completely understand that we were there with the understanding that they were going to attempt to sell us but it was a very uncomfortable situation. Even still, probably worth the 2 extra days. Final thought- Our visit to Secrets was phenomenal! Oh and by the way, If you get a chance definitely visit Excaret! You won't regret it! read more

The resort was extremely nice. Very clean, very prompt. The multiple restaurants, 24/hr coffee shop, gym, and amount of pools there. Getting there via taxi that was waiting on us. Concierge to assist with tours and trips. All of it a very pleasant experience. Alcohol is started at 11pm. There is a Mexican (but no tacos!) Restaurant, French, Japanese, Meditteranean, Italian. These restaurants have a dress code and they enforce it. There is a more casual restaurant for night eating located by the pool. Really though, you will not go hungry. We booked a few trips through the hotel. The concierge service was very thorough setting us up to Xel-Ha, a natural water park, and to Chichen Itza, complete with lunch, tickets, and a guide. Everyone was really friendly and all smiles (we realize it's kinda over the top since they are paid to be super nice). The only things I would consider changing...add Tacos! this is mexico! The bathrooms are gorgeous, however, the door to the commode alcove is very transparent so it can make for unromantic moments if someone is brushing their teeth while looking at someone take a dump! You do have to arrange your own transportation to the airport so don't forget to do that. 45 buck and about 25 minutes. Enjoy the food, the booze, and the beautiful pools and beach! read more

The building and rooms are run down and need a facelift. The service is nice and friendly. The food is decent. Nothing out of this world. Not 4 star quality. The breakfast buffet is nice but the omelettes are always over cooked. The cactus eggs were delicious but I only had them once. The hibachi restaurant was great but it's near impossible to get reservations! The Mexican restaurant did not live up to my expectations. The mole sauce tasted like black licorice. The fajitas were good but definitely not the best I've ever had. Bordeaux was okay. My "ribeye" was over cooked and definitely was a New York strip. The French onion was good. The mahi was terrible. The outside restaurant was terrible but the octopus was excellent! The drinks are watered down. The mixers and cocktails are terrible. Definitely not a four star resort. Entertainment is lacking!! There is no music played outside. I understand you want a romantic feel so then play some type of light music in the background. The short lived aerobics entertainment is not "romantic" it was entertainers shaking their butts and felt more like a cheap spring break vibe than the "romantic" vibe we were told this secrets was going for. Overall I wouldn't come back here. If you are paying full price for this resort go somewhere else!! If your doing the bookvip deal your money wasn't completely wasted but definitely not wooed away! read more

STOLEN MONEY!!! The housekeeping stole over $500. US DOLLARS from us. We let them in 1 day to clean the room, and realized they had stolen cash from us the next day. We didn't put our money in the safe, but it was definitely tucked away. I have traveled to many places around the world, stayed at very unluxurious place and NEVER had a problem with money being stolen all without ever using a safe. Other than that don't waste your money at a resort like this. You don't feel like you are in Mexico, everything is diluted and inauthentic. It's quantity over quality. TOTALLY NOT WORTH IT!!!! read more

Loved this place! Went for a friends wedding and it was extremely nice. The pros were many different restaurants with different cuisines to choose from. The rooms were very spacious and clean. They had tons of activities for guests and all you can drink alcohol. That was a plus. Cons: some restaurants had long waits due to its popularity and location (by the pool) but the food was delicious. The seats at the main pool were taken quickly but you could ask the staff to bring out more (didn't find this out until the second day). All in all this was a great resort and I've already recommended it to friends. read more

Visited this place in May, for 2 weeks. The resort itself is small compared to other resorts I've been too. I recommend Preferred Club status at this resort, they have a small buffet there for breakfast, lunch and dinner. They also have a bar with top shelve alcohol and they have a couple computers there as well. I stayed at bldg 3 with a swim out suite. The room was very nice and clean everyday. They also have a outside barbeque for lunch everyday in front of bldg 3. Overall the staff was excellent. The restaurants though were less desirable, they were all close to each other. The World Café was the breakfast and lunch buffet. I expected a better variety of food there. The other restaurants there were just okay. They do have a pretty good gym there and what I like about this resort was that everything was close together, all the pools, Jacuzzis and the restaurants. What I didn't care much for was the entertainment and the quality of the food in some of the restaurants. I would not return. I like the Dominican Republic better. The airport in Cancun is horrible. read more

We just got back from taking a group of 10 people on our yearly family vacation. This is my 4th stay at a Secrets resort, but first at the Silversands. Things did start off a bit rocky with room reservations mix up, but they made things right and redeemed themselves. When I book an all inclusive, there are several things that I rate: Facilities - It is not a new property, but they kept everything fresh looking and clean. The rooms were large and had both a shower and a jacuzzi tub. We had a great view of the ocean. Food - If you know what to get, the food is very good to excellent. The beef isn't what you would get in the states, but it rarely is in any country. If you do get beef, get their flank steak. Everything else was great. Service can be slow, but who is in a rush on vacation. Location- This hotel is right on the beach. Great views. As some have mentioned, going in the water can be rocky, but they have plenty of chairs, beds, and hammocks on the beach. Entertainment - The entertainment at this Secrets was the best of any Secrets I have been to. They did have one magician that was a little lame, but everything else was good. We happened to be there during some important football games and they set up in the bar a large screen and food for viewing the games. They could have worked on their acoustics, but for a make shift sports bar it was pretty good. Service - If you understand that everything moves slower at the resort than a business hotel then service is great. Always friendly. I think one of the biggest keys to enjoying your stay here is your expectations. I understand that price can set expectations and since we received a very good deal, they far exceeded our expectations. If you are expecting a Ritz or a Four Seasons, you might be disappointed. If you are expecting a Marriott or a Hilton level of property you will be very pleased. My biggest complaint is the Scuba company that they allow to work out of one of their buildings. They were HORRIBLE. Dangerous and disorganized, but since this review is not about them, I won't go into detail. read more

My wife and I went here for six days on our honeymoon (11/19/27-11/24/17). We both absolutely loved every second of it. The resort itself is large and sits right on the beach. There are 7 restaurants to choose from at dinner with food available 24 hours a day. The place has a bar on every corner and the staff has the best manners ever. Every staff member from the bar tenders to the bell boys all treat you with courtesy with a big smile. They will also talk to you in a mix of simple Spanish and English so that you won't feel embarrassed to try your Spanglish out on them. Also there are like 10 different pools and a swim up bar. The room we had was a preferred junior suite. The room was huge with a stand up extra large stone shower where the water cane from the ceiling, his and hers sinks and jacuzzi tub. A king size bed with a separate seating area and a dining area for two. Our balcony overlooked the main area pool so we missed none of the action. I can go on and on about how beautiful everything was but you should see for yourself. Trust me you won't be disappointed. read more

This hotel is all-inclusive. The food is not fabulous, but acceptable, with the exception of the the French restaurant, Bordeaux. The food at Bordeaux was absolutely amazing! We were directed by the concierge to several restaurants in Playa (the hotel arranged the car, 40 min ride, round trip $90 USD). The local food at Casa Agua in Playa was excellent and had some authentic dishes from the Yucatan Peninsula! We also spent a day in the spa. The massage was great, but pricey. You get a certain number of coupons to use for different things on the property, so make sure to visit the concierge upon arrival. We ended up getting a better deal just getting the daily special. The spa has a relaxation/hydro circuit. It was amazing. Behind that are small water beds with cucumber pads to relax on! It was all in all a good experience! The rooms have modern decor with comfy bed and linens. You get large sized shampoo (Gilchrist and Soames products). We were upgraded to VIP for some reason and had apples and champaign in our room. Had a great, safe time. I will say that the beach is nice, but going in the water was not so much. It had a rocky reef just off the beach. Nice to look at, though. However, the right property pools were plenty easy to get in and out of. read more

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we have been to other Secrets location and really enjoyed it- but not this one. We were there Dec. 23-27, 2015. A series of -seemingly small- things add up to a big disappointment. Don't bother with "VIP/preferred guest" status. Supposedly, this makes you "more special" than other guests, but didn't really see what was so special- other than a nicer room. - Access to a special lounge area, with its own concierge and bar which has snacks, desserts and premium liquor. BUT, you can only have the top-shelf liquor at this lounge- forget about having a nice drink with dinner at one of the restaurants. (the house wine at the restaurants was terrible) - We were also given $400 in coupons for use in the spa, a special dinner, or purchase of a bottle of wine. BUT, you can only use $40 in coupons at a time (the average massage is $200, so we still pay $160...) There's NO WAY we would ever actually get to use the $400 in coupons. - Another annoying thing about the VIP lounge was we had to return the following day to pick up our coupons- which we only received AFTER listening to a pitch about the other properties. - Which leads me to this: I was HIGHLY INSULTED when I went alone to get said coupons, was told I must have my husband in attendance with me to pick up the coupons. Really? The physical plant is in desperate need of work. - The "grand staircase" that connects the upper and lower lobbies has a ceiling leak right above it. A wet towel and a yellow warning cone stayed on those stairs during our entire stay, with the drip non-stop. 5 days and no repair made? - The lock to our room was defective; it had to be replaced. AND the safe lock never worked. We reported it, the repairman came, said he needed a part, and never returned. - The Desires sports bar had such a horrible odor - of dead fish- that we couldn't stay in there for more then 5 minutes. We totally understand that people are there to enjoy themselves, but the decibel level of the DJ every evening was so loud and went very late, it was impossible for early risers to get to sleep. Preferred status room got us a VERY noisy location. Need much better communication about the restaurants. All the advertising states that no reservations needed at any of them, but we were told that reservations were needed for "Himitsu". We ask the VIP concierge to make our reservations- nope. We must reserve through the concierge in main lobby. We call the main lobby concierge- nope. Can't reserve over the phone, must walk to lobby and reserve in person. We were never informed that with this reservation, we would only have a limited menu (since this was the Japanese Beni-Hana style restaurant). We also never knew that we could have had the choice of the full menu at this restaurant, without a reservation. And, bottom line, not that impressive, either. read more

Stayed at the resort for three nights in April of '16. The resort itself was beautiful. The lounging areas/pools/etc were all amazing. The room was absolutely fantastic. The Roman shower itself was worth the price. Fridges were stocked with beer/soda/water during the day. Activities were cool, the staff was very energetic. The lunch grill outside by the main pool was amazing. They made chicken one day and it was the best thing we had there. Breakfast buffet was pretty solid. I honestly wasn't impressed with the dinner restaurants. I think the restaurant by the main pool was probably the most decent one. The Mexican and Chinese/sushi restaurant was less than spectacular. As far as swimming in the ocean...forget about it. Rocks everywhere and seaweed constantly floating in the water. Would definitely stay again though. read more

I cannot say enough nice things about this amazing resort! The food was great, the liquor top shelf and the service was impeccable. The rooms are beautiful and spacious. There was not 5 minutes that I didn't have a drink in my hand for be entire 5 days I was there, always served with a smile. I have been to other all inclusives and the food was always mediocre ( at best). I was blown away by how delicious the food was at Secrets Silversands. The breakfast/lunch buffet had options on top of options.. All of them fantastic. The restaurants were all delicious and you didn't need reservations ( aside from the hibachi) The service is second to none. I have never encountered such consistently polite service in my life. I'm someone who's been in the service industry for over a decade and I was thoroughly impressed by attentiveness to detail and how polite and happy everyone was. I needed medical attention my first night and there was a doctor in my room within 10 minutes. The only reason I did not give a 5 star review was the " vacation club" (time share) presentation we were pushed into within 5 minutes of walking in the door. We were told it would be 90 minutes, it was closer to 2 1/2 hours and they get nasty when you say no. They bring out person after person to convince you to buy. When you say no you get told "I thought you were serious about being interested but I see you're not." I don't know how many times I could possibly say no, maybe you should have listened the first time. Very uncomfortable. Judging from other reviews, I'm not the only one who's experienced this..if you're not into a hard sell, do not go on the tour. It's 30 minutes away and you will be there for over 2 hours. That's over 3 hours away from the vacation you already paid for. read more

I would have easily given this a four star tops but after my 2nd stay only because the first was awesome, I had a great change of mind. The lady that gives you coupons talked us into this presentation to look at another resort, supposedly for 1.5 hrs. We stressed that this is a SHORT vacation and we only want to relax and enjoy the time we paid for, she never said it was some sales pitch but we knew better. Excited to see the other resort for future stays we decided Hell. Only 1.5 hrs. WELL they took up 3 hrs of our time and totally insulted us by coming up with all these tactics to get us to buy into the preferred deal. They went from 60,000 to 7,000 bucks!! Then had a guy come out in a leather jacket saying he just flew in from Spain to talk to us ONLY because we mentioned our future trip to Europe. Seriously!!!??? Ricardo the presenter was nice, but as always once you don't sign onto a deal, all the nicities go out the window. So irked and over this place. The deception and taking up my time and money. I just want a vacation that's not hijacked with the bull crap. If I want to invest I know how to seek that opportunity, I don't need my arm twisted behind my back!! Oh one more thing I forgot!! The smell, the stench on our floor omg! Rotten eggs, perm, something!!! Horrible! read more

Great resort! The staff is so friendly and very happy The resort is full of plants and gardens which i value highly. This is also one of the only resorts which actually looked like the photos in real life... it is beyond beautiful and I highly recommend. Only 30 mins from playa del carmen is also a plus. Amazing resort! read more

Secrets Silversands Riviera Cancun - We got special treatment from the italian restaurant Porto Fino here. We sat in the wine room and they served us a special menu. Amazing! - Hotels Near Me - Cancun, ROO

Beautiful place.....very clean..taxi available people very friendly....BUT BUT....restaurants won't accommodate large groups.....Service in all the restaurants extremely slow....didn't want you to put used toilet tissue in the toilet, want you to put in the trash can.... Room service food was good 1 day nasty next, good 1 night nasty next just did know what to order....their grilled chicken and nachos out side was delicious...coming in your room finding crabs in the corners large black moths on your bed.....never will I go back read more

We spent 5 days in this resort and we had a 5 star experience! Everyone is so friendly. Food was exceptional! We will definitely return.

We signed up for the Mystic Tours with Tulum ATV / Cave snorkeling package. The sales person at the towel house on site at Secrets Silversands was quite charming when we first met him, His name was Sergio. It seems that along with being charming, he was also a liar. When going over the tour, he said it would be a 40 minute drive to Tulum. LIE NUMBER 1. It was 1 hour and forty minutes. He said it would be a 20 minute ATV ride to the first swimming point - another LIE it took 5. He then said it would be a further 30 minute ATV ride to the main cave - also a lie it was 10. He then said it would be a 45 minute ride back to base - another lie it was 10 minutes so already he has over sold this trip within his 5 minute sales pitch to us. The weather had gotten quite bad. He assured us Saturday would be the best day to go. I will go on record and say it would be quite unreasonable for us to expect him to control the weather. However, with as bad as it got, this tour should have been cancelled. We endured our hour and forty minute drive down to Tulum (made slower by the driver waiting for another tour group that was following us. (That's the other lie - he said we would be the only group that it would be very private.) We arrived at Tulum, were dropped off and given an umbrella and a ticket and the tour person said, "Walk that way." We did and got immediately pounded by the torrential rain. Our umbrella blew inside out and was ruined. We walked as far as the ruins, but were forced to turn back and sit under the shelter of the local Starbucks to keep dry. After leaving Tulum we could not believe this tour wasn't cancelled. We reached the ATV place and were given ponchos to try and keep some of the rain off of us which was pointless as we were already wet and getting colder as the day wore on. At the end of the day we were shivering. Apart from unpleasant, this was dangerous. In fact, I slipped on the wooden stairs down to the cave and something sharp went into my right index finger, which became infected. I'll have to see the doctor here about it. Really disappointing. After we had completed the survey, the person at the desk made a phone call to the location on your resort whee the towels were handed out and also where the excursions were sold. (We were told at that time that this company had nothing to do with you. I must say that is true, in some other ways it is not. This company operates on Secrets property they have paid to be there, therefore they do represent you on some level especially in the eyes of the guests. We see them as Secrets employees regardless of what the actual behind the scenes facts are. She called them and they invited us to come down and discuss this further which we did. Upon arrival we were politely listened to by a couple of the employees there . After we were done they said we had to list our complaints on paper so that they could take it to the supervisor who was at another property close by but that we should return in 30 minutes. We completed the form and left for the requested 30 minutes Upon our return we were asked could we wait 15 more minutes which we did. Upon returning the older male employee said we would not be getting a refund he had asked his supervisor to come talk to us. He said he couldn't as he was "too busy." He offered me a T shirt to give to my wife which i found more insulting than anything else. I politely declined his offer. As far as Silversands itself, with the torrential rainstorms there were many leaks throughout the resort. In the main lobby/bar area, a huge piece of the ceiling fell. This meant that about half of that area was roped off for about 3-4 days. There were leaks in some of the restaurants and rooms. The walkway above the infinity pool also collapsed, which closed off that area for the last couple days of our stay. Then there was the issue of the $400 resort credit we were to receive. In order to get these, we had to make a special trip to the concierge who asked that we wait for a representative. A friend that had just gone to another Secrets hotel close by told us that this was their way "in" to try and sell us (rather aggressively) on their time share options. We just left without getting this credit. We felt that was kind of sneaky, as they should have just been handed to us upon check in. Lastly is the response we received from the tour company (Playaquasport) and Secrets themselves. While a lot was promised by Secrets to reach a favorable resolution, nothing was really accomplished. We found the tour group representatives to be smug, arrogant, and very slow in their response. That's pretty much it. Spread the word. read more

Nice place but the dress code for men is ridiculous. The men have the have sleeves for everything including breakfast. I was able to wear a tank top and even saw one lady with a see through fish net bathing suit cover on showing her entire 2 piece. However they wouldn't let my fiance into the same restaurant with a tank top. Sad you cant relax on vacay and be comfortable. For that reason alone I wont be coming back to this place. read more

My wife and I went here for our honeymoon and were very disappointed in this place. We bought the honeymoon package which is supposed to include a $300 credit to the spa, champagne when you arrive, champagne, fruit, cake, and snacks in your room. However when we arrived they greeted us like we were at a motel 6, they couldn't find our reservation and after 10 minutes told us there is a separate check in for the VIP club in the middle of the resort. We get checked in and go to our room to find nothing waiting from the honeymoon package, go back to the VIP desk to speak with them and get a response that they will work on it. We get called to the VIP desk to talk about our honeymoon package so they can give us our $300 spa credit, which can only be used in $20 increments and the cheapest service being $200, really? The champagne, cake, and fruit never made it to our room during the week that we were there even after speaking with the desk about it on a daily basis, I probably could have complained more and had it taken care of but I didn't want to spend my honeymoon stuck in a managers office complaining. Oh the last thing was the sunset dinner on the beach that was included in the honeymoon package, guess what, you have to book it 5 days in advance. Not everything was bad, the wait staff was very friendly and prompt. TLDR; There is a catch to everything and you have to complain at great lengths to get the services that you paid for, you'd be better off at a motel 6 on the beach. read more

We had our Best vacation ever! The staff is very friendly and the place has very good food. We stayed for a week and did not want to leave. Adults only a plus! Life music every night and shows. The French restaurant is to die for. Definitely we will be back. If not at this resort, maybe another, but it must be Secrets. We both loved it here! read more

All inclusive, should I say more??? Rooms are very nice and comfty, showers are awesome, room for TWO! 8 pools, 8 restaurants! White beach! Ocean can have lots of seaweed/algae but it was expected for November. Hot and humid with some lightning at night but no rain. Service is amazing! Music, bars, entertainment...ADULTS ONLY. Be aware of channel 14! Beds are AMAZING! The breakfast buffet was to die for! The MANGO TANGO hit the spot! Swim up bar is a must and the appetizers are just what compliments the drinks. The gym is big and decent but it needs some updated machines and stronger AC! Free shows at night! read more

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I was highly disappointed after spending 6 nights at this resort in July 2016. The staff were very unfriendly. We were not greeted upon arrival and before we could check in the timeshare sells rep hassled us to no end. The staff often times were rude and unfriendly unless you tipped them. The music at the pool was not continuous. We were not offered a free upgrade on our room even though we are members. The food was subpar. I have been to much better. I will not recommend this resort to anyone. I will not return. read more

Just a terrible experience from the non-existent service, to food poisoning for two days, to the AWOL concierge, and finally to seaweed filled beaches. We're UVC members to make matters worse. Don't join UVC and definitely avoid the SSS. Too many better places along the coast. read more