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Recommended Reviews - Secrets The Vine Cancun
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We had an amazing trip while staying at Secrets the Vine Cancun. We had an ocean view room on the 19th floor. From the moment we arrived we were treated to exceptional service. This was a theme the entire stay. Every staff member went above and beyond to ensure we received amazing service. The drinks were great. The room was stunning. We loved opening the sliding doors and listening to the ocean. The only possible area of improvement is the food. There was lots of it available, and since this property doesn't require reservations we didn't have trouble getting into any restaurants. But, the food itself was just fine. Nothing spectacular and a bit bland at times. However, this was still such a positive experience that I would recommend this resort and absolutely return.
So this is a five star experience. But it isn't yet perfect. Just really fantastic. The location, the decor, the food, the beach are all world class. The service is a work in progress with some hot or miss. The small footprint makes a prime pool/beach chair tricky. But seriously it's a work around with a little cash thrown at the problem. Love the preferred amenities. And that view- I'd give it 6 stars if I could.
Came here in May for a weeklong stay. I spent 3 days in a regular room and then upgraded to the preferred club for the last 4 days. The upgrade is well worth doing! We went up by 7 floors and had access to the preferred lounge (snacks throughout the day), premium drinks, a 25min sample massage (did scalp and foot) for 2, amongst many other perks. Access to the pool on 12th as well as the Olio restaurant for breakfast and lunch were also great perks of the preferred club. We enjoyed the Italian restaurant (Nebbiolo) most for dinner. Sea salt grill was the fave for lunch. Their buffet is also quite solid. Service was super warm and friendly! The e-team was great - especially Charly, Eduardo, Itzel, Aisha, and Jonathon. Fave shows were the tropical night (Sun night) and boy band (Mon night). The live music in different areas is a super nice touch. Went to the spa for 2 deep tissue massages and the hydrotherapy during my time here - definitely recommend! The hydrotherapy circuit is shorter than some of the other Secrets resorts. They have complimentary wine tastings 1-2 times a day and some paid ones as well. Would highly recommend checking out the complimentary one first and then paying the $35 for the upgrade if you like - I did the Mexican one and it was fantastic. Tried 5 wines from Baja CA / Mexico and then had some savory bites along with the wines, and then some Mexican candies along with the wines to learn about how the flavors changed with different pairings. Their photographer on site, Laura, is wonderful. I booked a complimentary 30min shoot and ended up purchasing a few pics ($35 each if you buy less than 10, then lower cost per pic if you buy more). Housekeeping was solid.
We had a great stay at secrets the vine Cancún in early December! Staff was kind and helpful, resort was clean and well maintained. Activities staff was great- wish the schedule was better communicated as the app was often wrong. Wait times for restaurants could be better- and the app was unreliable for telling you when your table was ready. Staff was often upselling wine to get you a table- pushy and frustrating. Resort needs more pool and beach chairs for the number of guests- real estate was often claimed by 8am by belongings with no people. Still a great stay for a very reasonable price. Espresso martini and soft pretzel every afternoon was a highlight.
Hotel room: 4/5 Environment: 3.5/5 Hotel amenities 3.5/5 Restaurants: 4/5 Value: 3.5/5 Hotel overall: 3.5/5 Overall, I would rate this closer to 3.5-3.7 so I am ranging from 3-4 star. Hotel overall is clean and the restaurants are a lot better than many other resorts I have been to in the Caribbean. The rooms are a very decent size while sometimes, if someone orders room service you can hear the cart rolling throughout the hallways. I think the biggest thing that takes away from it being a good 4 star is the fact that it is indeed a smaller resort. While, you should know this prior to going as well as to many vlogs and information on the net, it is still surprising when you can finish exploring said resort in an hour or two. Services were pretty good overall, and activities can be potentially lacking as there are shows....but more like mini concerts and activities around the Lobby area as opposed to a massive display with acrobatics or singing at a main stage. Overall, a good experience, but probably not a resort I would go back to. Please take my review with a grain of salt as I am not a full resort person and my personal opinion could be skewed. For a couple I think this would be a relatively nice getaway. For a group of friends, I think there are better.
This is a picture of room service we ordered after an hour after we woke up to have something to eat we found all ants all over our food. Very disappointed I advised the manager he said that's basically what happens after an hour or so of food,.. I gave them the benefit of about to make this right and he refused..... over all horrible food very disappointed will never return to this resort. Save your money go elsewhere.
Secrets The Vine was a really great experience. The property is very clean and maintained well. The check-in process was easy and no one tried to sell us a time share!!! We upgraded to the junior suite and it was really big for the value. It had a massive balcony with a view to the left of the lagoon and to the right to the ocean. The only sad part about the view is looking straight out was another hotel. We were there in August so it was a little hot to hang out on the balcony. The resort is all inclusive and the food was really good. It is worth staying on property to eat. We did walk to our favorite restaurant which was perfectly located across the street and the hotel is in a great location in the hotel zone. The property felt very secure and safe. The drinks from the bar were really good as well except the Neon Lemonade...not a fan LOL. The buffet is really good except for the Fish Stew but mostly for the strong aroma while getting your food. I highly suggest this property.
Came here for my 55th birthday and it was well worth the trip! Had an awesome time here. They have numerous restaurants that are included in the all inclusive rate and the food choices are expansive and delicious. The room was spacious and beautiful with an awesome view of the ocean. They placed a birthday sash on my door and placed a lovely dessert in the room. Went to the spa and had a great massage which was preceded by a hydro therapy session. Highly recommend this adults only spot if you plan on visiting Cancun.
Just got back from our stay for our honeymoon at Secrets The Vine, that was from a Tuesday to Sunday from April 28 to May 3. This place was INCREDIBLE! I have nothing but good things to say about this place for a all inclusive, ADULTS ONLY resort. The resort it self was clean, modern and flawless. The service and people working there was top notch, everyone made us feel like royalty. The food was so good, obviously some spots weren't perfect but 90% of the time we LOVED what we ate. Was full inclusive so we ate a ton and drank a lot! The pools were beautiful and lots of options having 4. From Tuesday to Thursday it was so easy to get a spot at the pool or beach, would show up at 11am and find a two chairs and umbrella no problem. Friday/Saturday it was a bit harder since it's the weekend so the pool area was packed by 1pm but went to the beach and again found two spots with umbrella no problem. Beach was solid for hotel zone, this area of Cancun is known for having bad seaweed but the resort did its best to keep it cleaned up. Was able to get in the water some days and not see the seaweed everywhere. We did a preferred booking so got room on a higher floor, exclusive quick check in, access to roof top pool and restaurant. So if you don't care about those things just do a regular room but the upstairs pool was incredible. This place is definitely a relaxing resort, not a ton to do at night but that's what we wanted for our honeymoon. Pool can be somewhat lively during the day with music, and performances but at night it's just casual bars, restaurants and what not. Everything dies down before 12. Did a spa day too and it was great, had a couples massage, full body scrub, and hydrotherapy circuit for two that costs $398. I recommend booking it when you arrive as they may have deals. It was a great experience overall, we would for sure come back 100%!!! Every single worker there was so nice and helpful. Did not have a single bad experience with anyone that worked there.
The ops manager /GM whoever runs this business should have a talk with him. Idk if it was because I'm Mexican but it definitely felt personal. He was rude and tried to leverage his power to dismiss providing us service. Never apologized for him and his team not providing us the room and upgrade we had asked for. If it wasn't for the GM or whoever the hell he was it would be better. Outside that hiccup and them messing up our room it's been a great experience. Resort is beautiful and food is great. The Asian spot is delicious. The steak house was amaizng as well sea salt was great for mariscos and fish. Haven't tried the Italian or olio the Mediterranean. I will definitely provide an update.
Came here over the 4th July weekend and had a blast. This was my first time at this Secrets, as I have been to the other located in Puerto Vallarta and this was definitely a much better location. I have traveled to Cancun over the years and this resort is in that top notch of preference each time I do decide to go back. Our waiter Adrian was the best. Each morning for breakfast we would as for him and he would always have that same section reserved for us. The pools were fabulous you just have the be there very early to reserve a spot like all other resort where the perfect spot has to be close to the pool. The food was great from the first day we arrived and I must say the seafood by the pool was tasty. Seafood included Jumbo shrimp, grilled Octopus, and my favorite grilled mussels. (Yummy) As for our room, we were placed on the 18th floor with an Oceanview and a pool view. Room was very spacious and clean. Had no issue with the plumbing or any issue that would have made me reduce my ratings. But that evening sunset took my breath away as you can see in the pics that are here. Overall, I will suggest staying here, but the one item that still bothers me even when in Puerto Vallarta, was the massive amount of seaweed on the beach. Mexico needs to do a better job of curbing this. I do know what causing all this and they do too, but have done nothing to curtail the growth of this yearly issue. Semper Fi.............."No one gets left behind"
It was our first time in Mexico and we decided to choose adults only all inclusive hotel for my birthday and Secrets on the Vine looked perfect for us. Rooms were very new and spacious. We took deluxe king room with the sea view and the room didn't disappoint. However no privacy at the balcony is kind of an issue. You see your neighbors so you can't enjoy it so much. I loved amount of pools at this hotel. The food is available all the time at the lobby bar and beach bar during the day. I loved that there were a lot of seats, sofas, lounges to hang out at. Beach is right at the footsteps, it's so convenient however beach was not cleaned. There were a lot of seaweed in the water that irritated my skin because with strong waves it hits you everywhere. Gym was amazing, the views are very gorgeous, however didn't had air-conditioning and it was very difficult to do cardio. I end up doing pilates because it was too hot inside. Loved evening musicians at the lobby, piano players, guitar or just a simple jazz was very relaxing and it was every evening. Also later in the night was a lot of singers, some were very good some were OK. But it was always entertaining. We managed to see the turtles in the evening. They came on shore to lay there eggs and security of the hotel were guarding them so tourists wouldn't scare them. Some people were very rude they turned on flashlights trying to film/take a pic of the turtles and try to come from other side of the beach to come close to them. Please respect the nature and take the photos from the far without a flashlight! Food was ok, however portions were small in the restaurants. And sometimes I felt that food would be soggy and lack of texture that is specially at the buffet and lobby bar food & desserts. Also every restaurant "catch of the day" was branzino. Since I love fish and menus wasn't so big I was interested in fish and all restaurants had same branzino as a catch of the day for a week straight... The app that they told us to check for events and restaurants didn't work. It's was not clear to us what activities were offered and what evening shows would be. It was our first time at this hotel and we were confused. I wish they would explain more properly at the check in. Also activities often were cancelled and animation team wasn't present. I have been to all inclusive in Europe and they had much more interesting programs during the daytime. I loved the mojito class, however next day supposed to be margarita class I came there and it was cancelled. Also restaurant menu the app was not up to date or wasn't there at all and we had to ask front desk for the menu. Also it was not clear to us what was included and what was not because some restaurants were only for VIP package. What I didn't like that everywhere they try to push you into buying over $100 bottle of wine. Without that they didn't provide us a good table! At least 3 restaurants refused to give us a good table. They told us if we want window seat we have to purchase a wine bottle that starts at $100. Me and my husband don't drink much and we definitely don't need $100 wine bottle... Also many big groups take it to get a good table but It may not work for couples that just want to have a good table and romantic evening and they don't need a bottle. I think it's very unfair because I paid $600 a night and I don't want to pay more to get a good table specially at all inclusive restaurants that supposed to be part of our deal. I absolutely loved the evening circus show with water acrobats and they showed amazing balancing skills and everybody was just stunt from that show. It left many people speechless after the show. Overall we had a good 5 night stay. There can be a lot of improvements in cleaning and service in general. Also they didn't recognized my birthday. There was a bottle of wine in the room but we were not sure was it for us because there was no note or something.
1 year ago
From the time we checked in things were on a downhill track and just never got better. Had issues with ac and hot water which we reported quickly. Hot water improved to scalding and almost uncomfortable level. Unfortunately the ac never got much better. After they fixed the hot water heater the outlets on half the room stopped working. Food quality and alcohol quality was disappointing. The steak was a low quality filet, poorly seasoned entrees and sides, we ordered Tito's vodka and were told that's what was being poured and it was absolute. Oddly finding out the property didn't have any premium vodka despite staff never telling you when ordering. We decided to dine off property the second night because the poor food. Outstanding meal off site and brought home leftovers. We then learned the next day the Mini Fridge was plugged into one of the non working outlets as our leftovers from a 700 dollar meal spoiled. The absolute culmination of our entire nightmare was when we made the decision to leave the property a day early and return home. The staff refused to allow us to leave without signing a form stating we acknowledged no refund for early check out. When I refused I was detained for 15 minutes until a manager realized he was going to have to physically force me to sign this form. I can honestly say a county jail treats inmates with more compassion. Also it's worth noting the manager we spoke to indicated senior management would reach out and at present read more
Stayed at Secrets the Vine for a birthday celebration. We chose Secrets for the adults only all inclusive resort. It's about a 20 minute ride from the airport and in the hotel zone. Upon arrival we were greeted with champagne. A little hiccup in the rooms being on separate floors but not a huge issue. Appreciated the little details such as a Happy Birthday sash on the door for the birthday girl. The room itself is a good size and modern. It's max 3 people per room if you are coming in a group. Beds were comfy, shower was clean, and had an enclosed toilet area. The outlets in our room unfortunately did not work in multiple places (nightstand and tv stand). There was a tablet on the nightstand that never worked so not sure what it's purpose was. The AC gets ice cold and the hot water goes from warm to scolding hot with the slightest adjustment on the faucets. I wish the towels and robes were a little softer. They were quite rough after getting some sun by the pool. We had an amazing massage and facial at Pevonia Spa. The spa is coed so nothing separated except the shower and locker area. Leonarda was one of the best. Super relaxing and worked a few knots here and there. You can enjoy the hydrotherapy circuit before or after your service or even pay just for the hydrotherapy itself. There's a sauna, steam room, jacuzzi, ice bath, etc. The lobby was always warm and a little humid. May be due to the door opening to the pool and the large windows. Plenty of seating areas to hang out and lounge. Like other reviews said there is a septic smell in multiple restrooms (lobby and 12th floor). If you are in a large group arrive early to Nebbiolo or Bluewater Grill if you are dining over the weekend. Olio (Mediterranean) had great food and service. It's outdoor dining so we were able to enjoy the fresh air and slight breeze for dinner. Wouldn't mind eating there twice if we were there longer. The Market Cafe (buffet) was a quick bite to eat for breakfast and lunch. They changed the hot food items daily so it doesn't get too repetitive if you have a longer stay. The made to order omelets are crepe thin and not too filling. Sea Salt Grill (seafood) is located outside by the pool. Dining here for lunch does take some time but a good sit down option for tacos, ceviche, and seafood. Barefoot Grill had burgers, hotdogs, fries, etc. It's walk up come as you please and able to be eaten poolside. Dragons (Asian) was not as packed as Nebbiolo and Bluewater so opted here for dinner since we dined at Olio the night before. Service was again great but the food was a miss for us. Either salty or on the same flavor profile despite it being a different dish. Vine Bazaar The Cafe had coffee and pastries throughout the day. From croissants and muffins in the morning to soft pretzels and small sandwiches in the afternoon. There's a lot of coffee and tea options and served quickly. Don't forget to grab a cookie as you pass by. Nebbiolo (Italian) had good pasta and pizza. The portions are a decent size and so many options. The osso buco was a large serving and easily shareable. There are 4 pools to choose from. The 12th floor pool is for preferred club members. There's plenty of seating along each pool with cabanas as well. The pool servers are attentive and on top of things in each section. There's beach access with lounge chairs and cabanas in the sand. There was a little bit of seaweed already but nothing overwhelming. The sand was soft but water is slightly choppy. Secrets had a lifeguard on hand just in case. We enjoyed the daily entertainment. The "entertainment team" kept things lively poolside and the Piano Lounge had live music nightly. The trio of lounge singers were awesome the last night we were there. There was also live entertainment in the Vine Lounge from solo singers to a bassist. A drink on the terrace is always nice at night as well. Overall Secrets is a nice adults only all inclusive resort. It had a good mix of couples and small groups. If you are looking for something quieter and luxe stay at Le Blanc. Secrets is in the hotel zone so right next to other hotels. You can hear the music from Hard Rock as Secrets overlooks it. It is also close to other restaurants and bars if you want to explore offsite. I enjoyed the quiet moments in the morning by the pool but also liked how it got more pumped in the afternoon. Always something to do and explore. read more
11 months ago
The hotel is amazing! From the concierge to the housekeeping staff, very pleasant and willing to assist no matter how large or small the request is. The grounds were immaculate, the food was delish and the views were everything! I did not find one thing I could complain about. I booked the ocean view suite, BEAUTIFUL!!! Hotel staff will book you any tours available, they even recommend places to go and places to avoid. Located in a central area close to everything and not far from the airport, made doing excursions and sightseeing enjoyable. I had a ball and will return soon. Try the spa, it was excellent! They will try to sell you the timeshare, which to me is not worth it. Don't do it. If your debating, stop now and book it! read more
2 years ago
Out freakin standing on soooo many levels. Where do I start?! Ok: 1. The room. I got the Junior Ocean View Suite. Not ocean front. BUT they have a seaside and a ocean side a d the city strip in between which is your view regardless of which side of the building you're on. Very wise architecture. Also, the building is position with windows facing northeast or northwest. Again wise as you get sun most of the day on either side. The room has everything you could possibly need. Eg iron and ironing board, tons of hanging space or drawers for clothing, a refrigerator loaded with beer soft drinks and water and they replenish it daily or as requested. Snacks include Pringle's and peanut M&Ms refilled daily or as requested. They even have an incense burner with incense! All the bath products you need eg toothbrush toothpaste shaver shaving creme shampoo lotion soap a blow dryer but no conditioner so bring that! Also, all you need is on a iPad eg to order food and then they call you to confirm! Crazy. A beautiful smart TV. Ice bucket glasses galor a coffee maker and tea. Plenty of balcony seating and a huge comfy bed! I slept like a baby. The balcony doors slide open such that majority of the room is open to the beach/sea/city skyline. AMA one views!!!! Oh and robes and slippers! 2. Cleanliness and Covid protocols This place is spotless! I'm super scary and clean during this pandemic especially. I wiped everything down and found zero dust dirt etc. They clean this hotel constantly. Impressive! And super safe. 3. Covid test During the pandemic they provide one free test at least 72 hours prior to departure or less if you want to chance same day results as you have to show proof at departure at CUN that you've tested negative in the past 72 hours. Schedule it with the concierge upon arrival to be safe. 4. Gym and spa require reservations. You can do the spa via your room tablet, the concierge, by calling the spa or in person on the 12th floor near the gym two restaurants and private pool for floors 21+. The gym is a fully loaded. Lots of options, never crowded with hotel at 40% capacity. The spa is amazing! Augustine is solid! You get a room with a shower if you do the following; massage, facial, hand and foot massage AND exfoliation. I am brand new in just 3 hours lol. They also have shared spa usage of hot tub and so on. 5. The poolsssssss lots of them and the beach Private rooftop pool on the 12th floor near the spa and restaurants. Also has a restaurant there as well and bar. Quieter infinity pool that you can swim laps in. Cabanas as well first come first served. Get there before 9-10 to be safe. There's also a huge lap pool accessible on the lobby floor headed toward the beach, plus two other pools. All warm or climate temperature. Bars by all and live performances too plus cabanas or in pool seating. Tons of options for those who want to be outside but not in the sun. Also the beach! Tons of beach side seating. 6. Shopping Cute little shop on the lobby floor with tons of clothing options, and souvenir or necessity shopping. US reasonably priced. 7. Piano bar sports bar Piano bar is cool and there's a open bar area close by with live performances. The sports bar is upstairs with food and pool table and tons of TVs full of sports. And a full bar! 8. 6 restaurants I believe! A sports bar with bar food, a Asian restaurant, Italian, fancy grill, casual frill, seafood grille, and cafe. In room dining all day too. All free! Tons of options for meat free or vegetarians and even a little something for vegans. 9. The service Is spectacular! They knew it was my bday and celebrated it every day everywhere I went such as the spa or surprising me in my room or via in room or restaurant dining. Really sweet of them. 10. Transportation to/from airport They don't provide this for free but you can sign up at the airport with super shuttle easy. They're professional and safe. It's $47 from the airport to hotel and $35 returning. My only recommendation is to find a way to connect people at the airport to save costs arriving together or for excursions or company at dinner. Hard during the pandemic but I'm sure there are ppl who would appreciate this. I'll be back no doubt. This place should be called Hotel Nordstrom! Impressive and not easy as this hotel is huge! Great job y'all. Felicidades! read more
2 years ago
Update, I visited the resort for the first time since Hyatt took over and it wasn't nearly as good as before. I was constantly bothered to buy things, weather it be a dinner or some sort of thing they were sure to let me know was not a timeshare but you needed to sit through a 90 minute presentation. I overheard one person say the handle to their door fell off and they were locked out of their room. I won't be returning. The upkeep was not nearly as nice as before. If I'm paying all this money I want a better experience. Staff was still great read more
This hotel was absolutely stunning! Adults only, and all inclusive! What more can you ask when you're on vacation. The staff here were soooo amazing! Everyone was welcoming, nice, there was an amazing greetings, the food was good at times, the view was amazing! The servers were soooo amazing! Multiple pools, a great beach. It was really nice. One thing about this hotel is that they know how to season some food! The steakhouse was my most favorite meal here. They have multiple restaurants but i didn't get to try them all. I ordered room service 5 times. Lol each time it was hot and sooo good! I enjoyed this hotel. Stick to the champagne if you want to get a buzz. The drinks were okay... no tacos tho... lol It was nice, a lot of couples, not a lot of singles here. But, i enjoyed myself with my friends. Highly recommend. read more
6 months ago
2 years ago
2 years ago
Our stay here was pretty close to perfect! My boyfriend and I stayed here for 4 nights and we did not want to leave. The staff was warm, friendly, and helpful, the food was always good, and the hotel was clean, safe, and absolutely beautiful. We specifically want to thank our butlers (Sara and Mauricio) on the 26th floor for being so attentive to us. Also, we want to thank the waiter that we had for 2 nights in a row (Saul) and the waiter that had for multiple breakfasts and lunches at the buffet (Cesar) for being so kind and taking such good care of us. I highly, HIGHLY recommend staying at this hotel. You will not be disappointed! read more
Quick and easy trip from airport to hotel using their transportation service but we paid for the private transport. Greeted with champagne when we arrived, quickly checked in and were taken to our room before normal check-in time. At the last minute we upgraded the view of our room from the lagoon to the ocean. Best decision ever!! Our room was huge, clean and the balcony was worth every penny. Breakfast buffet in the market was decent (3 out of 5). Lunch by the pool was less decent (2 out of 5). Service by the pool was slow (2 out of 5) but we really didn't care. Not heavy drinkers. There was a line for dinners but we were ready to eat at 6p when they opened so we never really waited. There was no line for Dragon and that was one of our favorite meals - food and service were great! The steakhouse service was super slow and the food just ok but being from Texas - we are picky about steak! The last night we were invited to sit at the Chef's Table 8 course meal with wine pairings. This event was a 10 out of 10!!!!! Highly recommended to everyone. Food was amazing, service outstanding. Just perfection from beginning to end. The bartenders by the lobby were also great - I would leave the piano bar to get drinks from them. I had read that drinks were watered down. We never experienced that - more the opposite. The after hours entertainment was always amusing; the rock band was our favorite. There was zero smell in the lobby our first day but it definitely appeared and got stronger the next two. The hotel was apologetic, aware and working on it. We could only smell it in the lobby. Not our room. We spent most of our time by the pool so, again, not really an issue. Overall, it's not the nicest resort I've ever stayed in, but it's one we would visit again! read more
4 years ago
The view from our junior preferred suite was wonderful. We enjoyed drinks and breakfast on the patio daily. The food options are decent but not gourmet as some are referencing. We ate at Olio for breakfast daily and enjoyed our time there. Ximena and Cesar were excellent. They were the only staff members who were friendly. It seems like that is lacking at this resort. The butler we had was not very helpful. We asked for drinks to be refilled in our room several times and this simple ask was not fulfilled. This resort is quiet and can be relaxing if that is what you're looking for. Make sure to indulge in the hydrotherapy and get a massage while you're there. read more
Around four years ago, a fellow Yelper posted her review after her stay here-- I saw her review and bookmarked it, I knew at some point I would venture to Cancun and wanted to keep it in mind. Fast forward to 2022, I decided it was that time to finally go to Cancun for my first time. I always remembered that review and this hotel and decided this would be the time. Upon arrival, I saw two employees with champagne, in hand, waiting to greet us. Also, a second employee with a cold rag and after a long wait for my transfer to the hotel, it was very necessary. As I paid extra for the Preferred Club, I was taken up to the 22nd Floor with Carlos, who was one of the two butlers, for my stay. We got a quick rundown and explanation of what the hotel had to offer. As my room was not ready-- we were told we could sit in the lobby and we'd get a text message when the room was ready; unfortunately, that never happened. After about 90 minutes, I was tired of waiting and went to inquire-- I was told the room was still not ready, but T that point, it was 2:50 and check-in time is 3PM. I found it hard to believe a room was still not ready, so I went and asked on the ground level-- and they told me it was ready. I was pretty upset after such a long wait, plus I had a long wait for my luggage at the airport and another long wait for my transport to the hotel. I thought to myself, did I make a mistake? Was this going to be a recurring theme? but I couldn't have been any more incorrect; everything was great, afterwards. When I get up to the room I see everything was what I had seen online and I was ready to enjoy my vacation. Secrets has a buffet on the round level with ample of options. A sports bar and a coffee bar. The two main restaurants were located on 12 along with a pool that I believe is for Preferred members only. Everyone in the hotel was friendly, they will always greet you in passing and make you feel welcome. As someone who is from NYC, where everyone is NOT friendly, I was slightly taken by surprise by the pleasantries. I will say if you can speak Spanish, sometimes it will get your further-- I would usually inquire because while everyone who deals with customers does speak English, I did notice some were a little confused or not as comfortable so we'd talk in Spanish to them. The hotel provides the Covid test required to return to the US and will arrange the test prior to your departure. If you pay for the Preferred Club, the test is free before 4:30PM. However, I was on a tour to Chichen-Itza on my final day in Cancun and wouldn't be able, they informed me they could have someone come up to our room and test is, for $35 after hours. This was very helpful and without the accommodations, I wouldn't have been able to go on my tour. In short, I had a awesome time here and aside from the check-in wait, everything was almost perfect. I would say the room service food could be a little better or have more options, but that would be my only two issues. Thank you Sandra and Carlos for making my trip enjoyable and smooth. read more
4 years ago
2 years ago
Overall my husband and I had a great stay at Secrets. Tips: If booking via Costco, your shuttle service will be through BD Transportation. Look for their sign when exiting the airport. Upgrade to preferred level. Ask for a specific alcohol (Grey Goose or Don Julio for example) when ordering your mixed drink and always always make it a double. Book your Covid test the first day or when you check in. You will need your passport to book it. You will also need your passport during the test. Save yourself 2-3 hours and skip the sales tour unless you really want to get a timeshare. I saw endless families walking around in boredom and most reviews said it was a waste of time. We personal did not go on the sales tour but the only positive would be getting a thorough tour of the facilities. We noticed much longer wait times for Dinner around 6-7pm but if we arrived around 8pm, there was no wait at all. There were two nights we had dinner around 8pm and we went to two different restaurants so we could try more food. The plates are small and I'll provide more details below. Cons: * We only saw our "Butler" a handful of times and he was never at his desk. When we did get to talk to him he was very helpful like fixing our Tablet in our room and answering questions we had. * Overall cleanliness could improve. I didn't see anyone sanitizing tables/ chairs after each guest finished eating and the hostess seated next party. * Maid service was mediocre. We asked for a change of sheets and they would only make our bed. They are also supposed to come twice per day and that was not consistent. The slippers in our room were dirty. The slippers looked clean but once I put them on they reeked of bad foot odor which means they were not washed in between guests. * Preferred bar located on 21st floor was a nice touch when we checked in. However when we were ready to check out, there was no one there not even a bartender. We were checking out at 11am so it's not like it was an odd time of day. A maid walking by apologized and said if we are in a rush to check out at main lobby. * Maybe I missed something but there wasn't enough entertainment. This isn't a deal breaker for us but I could see others being upset. Restaurants: As many stated in other reviews, the food was just okay. I do think it was better than I expected it to be. I am a foodie and although no one should come to this resort for the food, it honestly wasn't that bad. Our goal was to try every restaurant so we usually ordered a couple plates to share and sometimes even dinned at two places back to back. * Olio This was our favorite restaurant. Same lunch menu is served at preferred level pool or you can dine in. This is an outdoor casual restaurant. If weather is bad they reserve a small section of Bluewater Grill for their Olio menu. My husband really liked the cheeseburger from here. * Bluewater Grill We had a private lunch here that was scheduled through one of the Entertainment Reps named Angel. The ribeye was the best meal we had here. We also ate here for dinner and I felt the food was lacking flavor. Their desserts were a huge hit here and we often came every night just for a slice of cheesecake. My husband liked the warm apple dessert. * Dragons Longest wait time for us was here. I think it's because maybe some guests don't know about the 12th floor restaurants? Dragons is located near the lobby. I knew from previous reviews the food would not be good here and it wasn't. Definitely don't order sushi unless you want grocery store sushi. The same sushi you can find at the Market Cafe. * Market Cafe This a buffet style restaurant. Lots of variety so you will find something you might like. Most of the food was a miss here. On Wednesday nights they serve Mexican buffet which was great. * Sea Salt Grill Skip this. We didn't like any of our dishes. * Nebbiolo We dined here once for dinner and if we had more time we would have gone back to try more of the menu. Our pasta dishes were good. * Piano Lounge On Monday's they have Football games projected on their back wall. They have a nacho bar which is very basic but a descent snack to hold you over before dinner. * Room Service Dining Room service on average took one hour so plan accordingly. They also have a late night menu which is great for guests coming home from the nearby nightclub. I believe room service is 24 hours. We ordered breakfast twice and enjoyed it. The resort has four pools and one jacuzzi. We had no problem getting lounge chairs at any of the pools. They have limited chairs on the beach so I recommend snatching those early. We saw a lot of couples and families. There were very few groups of friends. read more
2 years ago
7 years ago
~~ ABSOLUTE DREAM ~~ Such a beautiful resort, very clean new and modern, always friendly service with smiles! My boyfriend & I stayed for 4 nights 5 days, and did 1 excursion to Isla Mujeres. We upgraded to the honeymoon suite (beachfront), and it was absolutely gorgeous with amazing views plus wraparound balcony (corner suite). Woke up to the blue Caribbean ocean and waves crashing every morning (pinch mee). The room is HUGE with so much space and storage, 2 rain showers, and a gigantic tub in the room in front of the ocean view! The resort isn't that big so it doesn't feel overly crowded and there's usually available loungers. There is poolside and also beachside service. The gym is beachfront (would love to gym like this everyday!) and room service is 24/7. On Wednesday they did "Mexico Night" with Mexican cuisine buffet and performances (mariachi, traditional dancing, lasso man), very impressive! BIGGEST PROS: - when you arrive they give you a cold towel and glass of champagne! (sets off the bougie vibes from the beginning) - the bathrooms are SO CLEAN even the ones near the pool areas! no gross wet bathrooms I was so shocked and impressed - almost everyone speaks good English! BIGGEST CONS: - they forgot our birthday request (decor/banner/champagne) for 3 nights till our last night! wth, we had to call and complain **TIPS** - request for the Hard Rock side (see both ocean view & sunset) - preferred club is 21st floor and up (and includes 12th floor pool) - room #s with lower digits are closer to the ocean (i.e. 1801 is beachfront) - dont forget to bring money to tip~ they work very hard and have amazing service! - drinks arent that strong so ask for a shot & add it to your drink! THE RESTAURANTS - Bluewater Grill (steakhouse): this is the BEST one out of all and definitely get the garlic ribeye steak!! - Nebbiolo (italian): get the swordfish carpaccio! pasta was a bit disappointing but pizza was surprising good, there is also a salad bar - Olio (mediterranean): good to dine for sunset views! appetizers were mehh but paella and chicken shawarma were good - Market Cafe (buffet): yummy! went for breakfast and lunch, really great options for both (: impressive dessert bar; also has good ocean views but gets pretty hot - Sea Salt Grill (peruvian): not good, do not go!! food did not taste fresh... - Dragons (asian): didnt go since we know it cant compare to our typical asian foods haha - lobby area: Cafe (great espresso plus small sandwiches & desserts for snacking) and Vine Lounge (pretty and yummy drinks) some of the activities they have! **they have a printed schedule for each day or an app to download** - morning yoga (usually at 8:30am) - wine tastings (I think extra charge) - beach and pool volleyball - trivia - water aerobics - their entertainment team would do occasional dances and performances at the pool area! **no casino or (foam) pool parties Overall, I had an amazingg time and got my rest & relaxation (: read more
5 years ago
We came here to celebrate our 10th wedding anniversary.. it's an all inclusive resort with great amenities.. beautiful Beach view.. Staff is very professional, very nice and attentive, they make sure you are comfortable and whatever request you have they fulfill it. Our stay was very magical and dreamy. They did some anniversary specials for our room.. banner on our door, bed with some rose petals, they were thoughtful enough to keep sparkling apple cider instead of champagne (we don't drink alcohol) They have quite variety of restaurants in their hotel.. like Olio (Mediterranean) by the preferred club pool.. (mint mojitos, pina colada, kebab tacos, and ceviche) Nebbiolo (Italian) was our favorite. (Gnocchi, margarita and veggie pizza, salad station, coffee gelato, large variety for vegetarians) Sea salt grill was by the pool (ocean view) if you want seafood (fish crackling yum) Adrian and Alejandro were our servers making sure our food is bacon free and drinks alcohol free Market cafe for breakfast buffet with huge variety of breakfast items Dragons (Asian fusion) then some cafes and snack bars and bars like sugar reef for cocktails and all. Blue water grill (steaks and seafood) Room service was very attentive.. Melba was our room service lady.. she made sure our room is clean and beds are made every time. Spa was also great with lots of amenities They had jacuzzi, sensational shower, sauna, steam room, and cold water pool.. and a relaxing room.. With a preferred club stay you can enjoy all this one time per stay for free.. they have wide variety of services also that they offer like mani, pedi, waxing, fish therapy, different types of massages.. Juan and Rosario really took good care of us from making an appointment to make sure we are comfortable. The massage was amazing.. the lady who massage me I think her name was Arlena. The preferred club has their own check in concierge floor with some nice staff and some refreshing snacks, fresh fruits, mini bar, and coffee/drinks station.. with some yummy desserts. My favorites were chocolate covered almonds, sea salt caramel candies, sesame bars, mango pico de Gallo salad, and the mango tart, and hazelnut tart. If you are staying there make sure you do parasailing with The guy on the beach.. a guy in yellow and blue uniform his name is Skinny Peter ;) tell him we sent you his way and he will give you a good discount. If you want memorable and fun photoshoot make sure you get pictures done by Omar (adventure photos) he took some beautiful pictures for us.. disclaimer you will be having hard time choosing and picking which ones you wanna buy. Lastly I cant thank enough for all the staff who were so great to us.. and took good care of us while we stayed there. read more
My husband and I came here for a group/friends trip. Cancun is always a fun and inexpensive trip if you're looking for a quick little getaway. What I love most about Secrets The Vine Cancun is that it is an ADULTS-only resort! You don't have to worry about kids running around and screaming while you are trying to relax on vacation. Transport from the airport to the hotel is about 15-20 min. The resort is beautiful, upscale, modern, and super clean! COVID concerns: The majority of the hotel staff all wore masks and they also recommended that their guests wear them too. The resort does provide a FREE covid test if you are staying more than 3 nights. The covid test was located on the business center floor using the main lobby elevators. TIP: Please schedule your covid test asap because they get booked up fast. My concern for this process was that the person swabbing the guests for COVID did not change gown, gloves, or anything after. He was just swabbing everyone in the same gear. The resort did state that if you were to catch COVID-19 at the resort that your stay would be covered. Concierge/Front Desk: The check-in process was an absolute headache, this is where the star got deducted. My husband had previously made a phone call to Claudia before we arrived because he requested the governor suite. She and he had an understanding of a fixed price because this was not my husband's first time staying here. When we arrived, the guy that was initially checking us in did not grant us the same price, so then he had to call someone else to come to assist us. We sat there for over 2 hours because there was a miscommunication with the amount we were being charged. The employees were nothing but kind to us, but this was frustrating that it took so long. Room: We had a suite with an ocean view. The room was spacious and comforting. If you can, I would request to stay in a room with a balcony and an ocean view. The balcony was spacious and the views were stunning! Housekeeping: They were wonderful. They even folded my panties lol. Pool: There are several pools. I believe there are 3. The chairs are first come first serve per usual. I believe they start laying out the towels at 0800. The service at the pool was impeccable! Please be patient with them, they are taking several orders. Food: In my opinion, the food was mediocre. The only memorable spot was the Meditteranean restaurant. The food was super fresh there. Spa: The room provided us with a $200 USD credit for the spa. My husband and I both have a ritual that we have a couple's massage everywhere we go. They do try to upsell you this "candle oil" which is $30 pp. In my opinion, get it! It makes your skin so soft and smooth, even after your shower. It is filled with all-natural vitamins, which are super beneficial for your skin. We will definitely be returning since I didn't get a chance to walk the beach. From what I did see, the beach had a ton of seaweed collected so it wasn't too picturesque. The customer service and cleanliness are definitely up to Covid standards for you guys who are sketchy about traveling. read more
2 years ago
Me and my boyfriend booked this hotel for my birthday. We booked for 10 days. Upon our arrival to the hotel it was great! The lobby was hot/humid. Checking in was good I upgraded my room to preferred guest (which was 450) because I wanted more perks and access to everything plus being on a higher floor sounded good to us. We didn't get to upgrade our room until the next day however that was fine with us being we are here for quite a while, it was little things that started to happen that we knew would become bigger issues, then not having very many food options, room service is an hour wait, and tablets they give you cut off mid order, outlets not working and later the WiFi connection going in and out. Everyone wants to stay connected! But sadly we weren't able to, around our 5 or 6 day we didn't have any internet connection which was a HUGE no, no for us. We called Thursday to notify the front desk they said they were experiencing some issues and they were working on it..the light from the modem blinked all night long on our room, then the issue persisted on to Friday we told our butler Mauricio (who was awesome btw, not his fault at all) he tried to fix the issue immediately and it so happened we asked other people on our floor did they have internet issues and behold they did. Then later it comes out it's the entire hotel.. smh ridiculous right! Then comes Saturday, you guessed it no internet again! But it's only the 24th floor! So by this point we are fed up and want to speak to a manager, I believe her name was levidiana I could be wrong on her name but she was no help at all and could care less, she instead told us it was a service provider change and the issue will most likely continue. And that since we were getting service ONLY in the hot lobby that started to smell like sewage over the course of time being there..we can come down there and work, make calls, text etc.. then once I stated that's an inconvenience to us to keep having to come to the lobby from the 24th floor she said or we can put you in another room that has service, you can imagine the look on our faces because this option made no sense to us being we leave on Monday and it's already Saturday night! We would have to re-pack every to unpack for one day to only re-pack.. ridiculous!! Then someone called our room who was another manager named Aldo, he offered to move us to the highest floor but 1. They wouldn't be able to do it until Sunday and 2. It was to a room with none of the options we booked for.. we really felt like it was a waste. Here it is we haven't been able to talk to family for 4 days now and this is all we get a higher room when we leave the next day.. so of course we went without wifi the bright light on the box still blinking all night!! It was horrible these past few days..it's Sunday morning as I write this review and still no wifi I'm using the hotel next door wifi to even right this. The next door hotel is called the SANDOS. I probably should've stayed with them! read more
2 years ago
1 year ago
5 years ago
Modern all-inclusive & adults only resort located centrally on the Cancun strip. Easy to get to from the airport and the rooms are clean and there are plenty of pools and restaurants to select from. Services are good and there are enough resort activities to keep you busy. The most confusing part is the check-in process because you get pass around between a bunch of people. As preferred guests, we were escorted to the 21st floor for check-in. But when you check-out, that is done at the lobby. If you can, do try to rsvp for a preferred room. The preferred rooms on the higher floor plus you also have access to the 12 floor bar, 12th floor pool, plus the 21st floor lounge (which is next to where you check-in). Hint: there are better liquor at the 12th floor bar and you get pool butler service. We enjoyed it. Stay away from using the discount coupons they give you at check-in to avoid the membership tour. The gym on the 12th floor is actually very nice. Plenty of pool chairs if you go by 10 am. This resort take security seriously, only resort guests can enter the resort. No wristband or reservations for the restaurants. Gentlemen, be sure to to bring a pair of pants to wear to dinner. Best dinner in my opinion is the Wednesday Night Mexican buffet because they have a full band plus they serve tasty soft tacos. The Sea Salt entertainment night is pretty good as well. Good seafood. Karaoke at the piano bar is fun. Bring your sports jersey and go to the sports bar to watch sports. There is a pool table at the sports bar. The Steakhouse on 12th floor is a good choice but there is always a wait. Did not try the Italian restaurant but people said it was good. I am not a fan of Dragons but the sushi were ok. Free wine tasting at 3 pm by the Vine Bar but get there by 2:40 pm to grab one of the 6 chairs. Champagne tasting is also available and something fun to do at $25 per person. Check the activity calendar or make reservation for it. We really enjoyed the coffee bar and the snacks at the lobby. You will never go hungry at this resort. Overall, this resort was opened back in 2012 and the room is starting to show it's age but it is still well maintained. Housekeeping and grounds crew work really hard to keep the resort tidy. The location is great. Next door to the Ritz, JW Marriott, Marriott. There are a few nice restaurants located outside the resort that are within walking distance. There is a McDonald and pharmacy within walking distance as well. We enjoyed our experiences at the Secrets of the Vine Cancun. read more
I came here for a much needed spring vacation. You are greeted with warm towels and champagne. They explained the vip program and offered us resort credit, but it was limited on the romantic dinner, spa, and store credit. We didn't use it but Eric was very clear to explain what to expect. We also ate breakfast and were guided by Ana through a 2 1/2 hr vacation club tour and talk the next day. It was my first one and went by quickly. After the tour we received a $100 credit for spa and could use it for a 2 for 1 massage of our choice. They also gave us a voucher for 2 night 3 day at certain resorts for $199. I enjoyed the spa service. We went an hour early to enjoy the sauna, jacuzzi and cold pool. The food was amazing and had 7 restaurants. My favorite was the Mexican cuisine at night and bluewater grill had the best baby new york strip, corn soup, mash potatoes, grilled corn ever. They also had apple pie, strawberry cheesecake cake, with vanilla ice cream which is a must get. Some dishes like the brisket and braised short rib was salty but very tender. I also enjoyed going to saltwater grill for lunch to eat the fried whole snapper and the pork tacos! Get some extra chicurones and make it a treat! There was nightly events including Earth Day, Mexican folklore dancing, acrobatic water performance, magic tricks, variety dance performance. Something different everyday. We also went on a kitchen tour. The kitchen is spotless and they make everything in house. Best drinks are strawberry vodka and Modelo Negro. Don't forget there is a sports bar that serves wings and curly fries. You can also watch whatever sports game is on. Can't wait to go to another all-inclusive again. read more
2 years ago
Secrets the vine hotel chosen through Costco travel.com and I had stayed at the preferred club junior suit room for 4 nights 5 days. It's not enough for me to do all activities so next time I will stay at least 7 days. The room has services to enter the Olio continental restaurant for the breakfast & lunch. Dinner for all allowed. *** I chose non-peak time for the restaurants to avoid waiting lines *** - Olio restaurant: Foods and atmosphere excellent and great hospitality by the manager, Erika. She is sincere and warm hearted to all. I visited there every day. - Dragon restaurant tastes good, serving Asian foods which is not too heavy and delicious. Miso soup is very tasty. Marcus, manager & staff, Juan are excellent and served great hospitality. Appreciate you both. - I attended aqua program at daytime and the program entertainer, Angel is amazing and professional to lead people. Angel is a gem at the hotel to entertain and boost the atmosphere exciting. - plenty of beach chairs everywhere at Secret the Vine Hotel prepared. Do not worry about like other hotels. Highly recommend this hotel to my friends and families. - played golf at Playa Mujeres, discounted $100 cuz it's connected to the hotel & preferred club room package benefit. The rental club fee $65 /per, I prepared own gloves & balls & shoes. - parasailing $75 / 30mins, photos & video extra charging but bargain available. read more
3 years ago
I just returned from a vacation at Secrets The Vine Resort in Cancun, Mexico 2/9-15/2023 (Rm 1837). A 5 Star, 4 Diamond Resort it is NOT! I cannot express the disappointment in this trip which fell short of relaxation. I took the time to read all the reviews I could find prior to visiting and they were right on target! There was a septic tank-like stench in the lobby area which we had to breath for the entire stay. I heard about this prior to arrival and called the week before to verify. I was told there was no problem with a smell in the lobby. As soon as you enter the lobby staff are harassing you about buying into a membership, AMR Vacation Club, which is nothing more than their version of a Time Share, sponsored by World of Hyatt. They will hunt you down until they wear you down to listen to their pitch which is a breakfast meeting for more than 90 minutes, then they expect you to make a decision right on the spot equaling somewhere in the neighborhood of $5000 to $25,000 down payment! No paperwork was generated at this time which leaves them to fabricate any cost of a package. After a stressful check-in, which includes a lengthy document you must read over a dimly lit Front Desk counter, initial and sign, you finally get your room keys. -The property is promising but needs some updating as it is 10 + years old and shows signs of wear. The rooms are nice, but Housekeeping needs a major overhaul. They take all day to service your room and it may not be cleaned until 4pm. I experienced, poor service on another day when I was left with 1 wash cloth with 2 people in the room! I called the Concierge to complain and he asked if I could come to the Front Desk and retrieve one! Why should I have to walk to the lobby and get it when it should be brought up to my room? I also, may have to question the sanitization of the rooms. Not really sure if my room was properly cleaned or just wiped over. -The pool area is nice with mediocre food and the same food every day. They only have electrical outlets for charging your phone by the lower-level Hot tub/Whirlpool. There are 4 pool areas. What about putting outlets in the Cabanas? In this high-tech world, there is no where to charge anything while enjoying the pool daily. -AMSTAR Excursions The only tolerable person we met from this company was David, who helped us book an excursion. One thing he needs to improve on is relaying the details of what you are purchasing. We wanted a Catamaran ride to another beach/shopping area to relax and move about on our own for one day. We were sold, a Party Boat which never took us to the Beach to relax, once docked hurried us to a hut to eat some lack luster food then back to the boat so people could Snorkel and jump off the boat. This was not explained cause we didn't do either of those activities and older people on the boat were upset by the loud music, the liability of drinking then jumping of a boat and the length of time all this was taking up. This ended up being a wasted full day which was not explained in the beginning. -The restaurants on the property open at 5pm. The only other place to get food during the day is the Market Café' which opens for breakfast too, but be aware you could be hit in the head by plaster falling from the ceiling into your plate! I had no idea what it was. Unbelievable! If you are in the mood for wings during the day you have to wait until the Sport Bar opens at 5pm. The food on an average is just mediocre. The best restaurant is Blue Water Grill and the Sports Bar. All the restaurants and bars need to expand their Wine List and not try to sell you a bottle of wine instead of a glass of wine. -The Business Center needs to be overhauled. The DELL Computers are slow or non-responsive and there is no one to assist you when you have a computer issue during evening hours. You may not be able to print your Boarding Pass due to Mexico's government having problems. Easier to just do it at the airport. read more
This was my first trip to Cancun. It seemed over the years everyone I knew had been there except me. I was greeted in front of the hotel with a cool towel to wipe my face then climbed the steps where I was greeted with a glass of champagne. Checked in and was immediately approached by a the timeshare guywho was relentless. Did the tour and decided to upgrade the room ( see pics). The room was amazing and everything was done via an iPad. The bathroom was awesome but it was the shower that was amazing. There was a rain down shower head in the center, a sitting area in the shower so you can steam an additional shower head in the front. The shower was huge enough to accommodate 4. There was a private butler and access to a lower level and private pool. There are at least two pools on the lower level and a hot tub. A restaurant and several bars. Cabanas are available as well as a gym with spinning bikes with an ocean view. There's a spa and the massages were fantastic and the hotel lobby smelled amazing with the scent from the spa. Entertainment was good a mariachi group, salsa dancers performed, another group performed inside in the evening and there was a club. I definitely join the other guest on the dance floor. Also, they did a water show similar to Cirque de Soleil. There's a breakfast buffet that has everything you can imagine to eat for breakfast. I had a to try sautéed cactus it was very good. This all inclusive Is definitely a great place to stay. I'd love to go back. By the way, if tequila is your thing there's plenty. Enjoy!!!!!! read more
5 years ago
4 years ago
Oscar went above and beyond with our service when I would definitely recommend the dragon restaurant it's one of the best restaurant here at the secrets de vine, Oscar actually made our experience amazing I can't say enough about him great service I hope the restaurant recognizes him because he is a reason why we keep coming back here. read more
5 years ago
Great high rise hotel in Cancun. Adults only which is the best part. All inclusive 6 restaurants to choose from. Favorite restaurants were Nebbiolo and Dragons. Room was Noc with balcony view of lagoon on one side and ocean on the other. 3 pools that have fun activities and throughout the day. Friendly staff clean facilities and normal flush restrooms. $10 taxi ride from hotel gets you to Shopping mall. Easy check in and check out. Booked two excursions thru hotel with Amstar the Chichen Itza and the Isla Mujeres catamaran sunset trip. Lots of yummy frozen drinks to get from the bar. Favorite drinks Purple Rain, Mango Margaritas with Tajin on rim and blue kamikaze shots. read more
5 years ago
Had a great experience for my first all inclusive resort. Service is excellent all around. The food is not bad, but could be better. Their pools are nice and the view is great. Cancun/Tulum has had major seaweed pileup on the shores, Secrets puts an effort to clearing it out a bit. Still it's not the prettiest water to swim. Rooms were nice and cozy. Tipping a bit more often results in a more details room service. Complimentary covid test available for 3 nights or more, or a 35 (maybe 45?) fee for guests who stay 1-2 nights. I left happy with the experience. All the staff speaks english well, which means you don't get to experience much culture. You really don't in Cancun. I'd recommend going to Tulum if that's what you want. read more
When looking at all inclusive resorts in Cancun you have to take a few things into consideration. Quality of food, alcohol, beach, service, entertainment, swimming pools and distance to the downtown district. Secrets The Vine does check off all these boxes to an extent. I liked the restaurants that served a la carte options like Nebbiolo which had great Italian and a tasty ribeye. Olio was good as well, but dragons and sea salt grill are passes. My fiancée enjoyed the entertainment in the evening from the folk dancers representing different cultures throughout Mexican history, the Elvis impersonator to the Magician that brought her on stage for a card trick. Location is not far from the city center is where all the bars, shops and restaurants are. The best part of the trip was the romantic beach front table they set up for us in which I proposed to my one and only. Wouldn't trade that night or experience for anything in the world. I could not give The Vine 5 stars because the food overall was ok to average. Don't expect to come here for the food, but come for a beautiful hotel, good beers (all you can drink Coronas!) and great service! Salud! read more
4 years ago
I'm not impressed at all the entry to the property wow not nice not glamorous at all .. first let's start off with no buffet for dinner!! How can you not have one Buffett for dinner . The buffet for breakfast and lunch was horrible I lost weight the variety was awful hard boiled eggs with sauce ,fish soup for breakfast lunch meats tacos nachos disgusting bacon was so over cooked it crumbled to hen you pick it up . Lunch buffet same horrible again tacos , nachos , nothing good worst buffet ever , juices were so gross . .. I'm sorry this is not a 5 star. I wish I knew there was no buffet for dinner before I booked it and no shows at all,so boring you will be going to your room at 7:00 pm after you are done eating unless you like piano music so boring . Not my style resort at all ...food was ok nothing was great.. not one restaurant stuck out to me at all olio was not good at all for dinner the menu is so bad for dinner 3 -4 options and my husband got the meatballs omg we both had to spot them out disgusting that was the worst restaurant. Mexican place ok nothing great not worth eating there . Steak place ok nothing great Dragons the beef was so sweet noting great . Italian if you can call it that no veal or chicken Parmesan dinners sauce was not good tasting at all weird taste to it . My husband ordered a chicken only had a small piece of it so chewy no taste nasty . So if you like to have a little fun and watch shows at night and have a good meal do not stay here yon will be deeply bored and not impressed at all . .. .... The food options are minimal. I wish more people told the real truth about secrets the only good part is how they treat you it's great . they shut off parts of the hotel constantly for weddings at 3:30 shut down one pool and sea salt a coupe nights . I don't know why people gave this place such high ratings .. I will never return here again .I will never return here again also the place needs a little touching up peeling paint broken windows with boards on them the only nice part was the pools and staff was great and room was very nice that's it .. If you are looking for a great resort in Cancun stay at the Royalton chic Cancun best all inclusive buffet everything you ever want wonderful loved it there had gelato awesome place . I would return to Royalton .. secrets I would never return ... read more
3 years ago
5-Star Mexican Hospitality. Helpful and attentive yet unimposing. Wonderful food, beaches, rooms, and beverages. read more
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