I can never reach anyone over the phone & I've stopped by multiple times and the door has been…read morelocked!

Rented a 10x20 space 8 months ago. After the initial 6 months term completed our rental rate…read moreincreased 100%. From $120/months to now $230. Crazy work. When I contacted the manager I was told there was nothing to do but pay the bill or get my stuff and leave. I called corporate. Their suggestion was for me to move my stuff into another 10x20 to cheaper rate... make it make sense. Then was told that I "might" get a better rate through the app/website than at the office of the facility. Again... make it make sense. Needless to say I'll be cleaning out my unit at the end of this month and they'll never see a dime more from me. Nice way to treat your customers who pay on time every month.

UPDATE... I received a call back today for Lisa the Regional Director. I appreciate that she did…read moreher research before calling to try to resolve my issue. She was gracious, understanding and very apologetic regarding my experience with her company. As well as the importance of good customer service, and customer retention. I appreciate her speedy response as she was not made aware about this situation until this morning.. Good companies still exist because GOOD PPL are manning the helms.. Thanks again.

From the owner: Visit us today to rent a unit! Need storage in Fayetteville, GA? SecurCare Self Storage is…read moreconveniently located near The Ville Amphitheatre, offering small, medium, and large units with drive-up units, climate-controlled units, and vehicle storage. Ideal for customers in Cottonwood and surrounding areas. Stop by today to learn more. Proudly owned and operated by National Storage Affiliates.

awesome staff, very personable and experienced. thank you rhonda for all my storage needs and…read moreconcerns. you are the best. my stay here was awesome they met all my needs and concerns. i wont use another place ever unless it is this store, we wont store anything else where. thanks again.

I am a 40+ year resident of Fayette County and own businesses w/thousands of clients over the last…read more20 years. I spent the morning reaching to them via my email list/social media platforms. We chose this location to store inventory, family heirlooms, and other personal belongings b/c of the proximity. Since 2024, the rate went up over 50% and because of this, we intended to move out at the end of the month, 9/28. My husband went into the facility in late July and inquired about paying our balance plus a partial payment so that when we moved out at the end of September, we would not have a full final month's rent due. I am currently undergoing extensive dental work and have other pressing medical issues, so I was not willing to pre-pay an entire month on top of the balance at that time. I planned on paying our full balance on September 28, the day that I would be paying all bills for the upcoming month. During that visit, the only information relayed to my husband was that they could not take a partial payment and it would need to be paid when we moved out. However, they actually had an auction set up for August 13. The onsite representative didn't mention this to him. It was only on September 28 when my husband called to confirm what the balance was approximately 30 minutes before our helpers were to arrive to help us move our belongings out of the unit that he was told that there had supposedly been an auction of our items. When we both visited the location to get documentation, we were provided with a copy of a lease notice, but no verifiable proof that they had followed Georgia law with regard of a potential auction. We hand-delivered a demand letter to this location, sent a demand letter via certified mail (something that they need to learn how to do) and the same certified letter to corporate in Utah. Since last Friday, I have received no response from anyone at any level of this company. Do yourself a favor and also google this company with regard to other lawsuits and judgments and other states - - these locations are not franchised, so this is in no way a locally-owned business. I know what OCGA (and HIB 131) says very specifically and clearly about legal notification and I also know that this facility did not follow the legal requirements for notification. Not even getting into how incredibly disgusting it is that the representative onsite in July did not mention it to my husband (the VERY DAY he could have immediately paid any monies owed) but laws are in place for a reason. All over the country, this company has had lawsuits involving the abuse of tenants. I immediately knew that they had not followed whatever laws were on the books and I've been in constant contact with my attorney since last Friday. We gave Extra Space the opportunity to respond to those demand letters, with our initial offer of just accepting the return of our belongings, but now we're going to file in State Court. Large companies like this rely upon tenants who have been mistreated to not have the funds, the ability, or the time to actually seek legal relief. I have all three, plus a significant amount of reach. To my neighbors in Trillith, Canoe Club, Stonebriar, my own neighborhood, and anywhere in the county, find another storage facility to store your belongings. In addition to the entire inventory for one of our businesses and 200 year-old family heirlooms, the only ultrasound photos that existed of my first deceased child were stored in that unit. Ironically, they were stored there because we are doing extensive remodeling in our home and I wanted them to be in a temperature-controlled, safe, and secure environment. We were not offered these personal items, but looking at the whole situation - - it does not surprise me that that very basic rule of decency was also not followed. I will come back once this has worked its way through the courts and update anyone looking for reviews with what the conclusion was.

SCAM ARTISTS!!!! My rate at this facility is 120$ and out of no where they almost doubled it to…read more227$ a month. Thats over 100$ increase for no reason (its not like a promo rate ended or something). Zero transparency, using the bait and switch technique after you move your stuff in and they think they have you. No this is going to be a big task for me as i have to find a new facility and move my stuff. Dont choose this storage unit place! Honestly breaks my heart that scammings gotten this bad.

I rented a storage unit on November 22, 2022 under a one month free promotion. Despite that I was…read morecharged full price for December. I reached out via email because I am currently out of the country and inquired about this. There was no response. One December 1, 2002 I receive an email asking me to provide proof of rental insurance. The current policy did not expire until December 14, 2022. I responded that I have until then to provide proof of renewal which I did but despite that I was charged on January 1, 2023 $9+ for Midgard's insurance. I have reached out this company via email and phone calls for TWO months with no response. I have yet to receive a phone call after leaving countless messages...upward of 10 for this matter to be escalated by the call center. I was told that all messages are forwarded to the facility. That the calls are recordered. That an escalation could take 48 hours. But, it has been months and at least three escalations. This company holds my goods. I am out of the country since December and will be for the next year. I can not get the facility to show any kind of professionalism or respect by returning my phone calls and emails. I want a refund for December's rent. I want a refund for January's renter's insurance. I do not want to be charged insurance in the future. But, most of all I want an explanation as to WHY and HOW a company can ignore outreach from its customer who has tried numerous times to get in contact with someone. These were the managers at the time of my rental Assistant Manager - Kortney Ray Market Manager - James Viniskey

Midgard Self Storage off Hwy 314 in Fayetteville, Ga is very expensive. I know the storage rentals…read moreare month to month, but to raise the fees every 3-4 months is ridiculous. My rent started out at $145, then three months later $175, and now I'm going into my eighth month and yet another increase to $200. Find somewhere else to rent unless you're ok with price increases randomly. Audreanna in the front office was very helpful and professional.

I had an amazing experience with World Class Movers so much that I had to make a review which often…read moretime I forget to but I had to for this group. I was blown away! So here's the thing... I saw their team moving out of the storage facility which I plan to move my items in and watched their technique. Ironically, I just asked the lady at the storage representative if she knew movers she could suggest and she gave me their card a few weeks prior to this. What's the odds right?! I was sold when I saw their vehicle with the labeling. The quality of my experience is supreme and I truly mean that. It was important for me not just have anyone that has a uhaul and/ or random truck ( nothing against anyone with their hustle) but having someone that is professionally serviced with insurance and appropriate accommodations was key for me because it shows me the company takes pride in their brand. I wanted to ensure the items in their care was treated well because I spent a nice amount of funds on my items and wanted to keep my items secured from damage. I watched the way their team wrapped items and was quick in their delivery, response, and management of administrative items. I think a lot of times you see a professional group and assume they expensive but their were reasonable priced and showed QUALITY SERVICE!!! Larry has several years of experience which shows in his techniques. Listen, they were inexpensive and soooooo professional. You won't be disappointed and I'm not even hyping this up. From the initial walkthrough to start off and close out, everything was great. Also, special shout out to Sarai! She is the sweetest customer service representative and will make your process streamlined and seamless. I added on a few items in the end and it was just superior service. I'm definitely passing on the word because I have heard horrible experiences with movers. Honestly, when I was looking for movers I took a look at reviews for the surrounding area but couldn't find a group to really pull the trigger on based on the reviews. This group should be your top pick for your next move. I just connected my brother them and they are moving him into his new house soon as well in the next few days. Ask for Larry and Larry. Those are the team members I used and my brother is utilizing.

great group of guys that didn't hesitate to help, I appreciate the service. On time and timely…read moremanner.

If I can give them 0 stars I would . TERRIBLE PLACE please value your belongings and don't use this…read moreplace. I added insurance to things for an extra $12 a month . I END UP TO FIND RATS IN MY STUFF. And the insurance doesn't cover rodents !!! All my shoes , clothes , mattress RUINEDDD . Thousands of dollars to the trash.

The unit we rented had clear signs of rodent damage to the drywall, with holes large enough to…read moreallow passage of rodents. Due to a time crunch and it being the only available unit large enough for our items, I elected to patch those holes myself prior to placing our belongings in the unit. I also placed glue traps, bait units, and I spray rodent repellent. Those efforts have not been enough. The root problem is with the rollup doors. (My unit has two). The weatherstripping is old and deteriorated. They were also poorly installed, with very large gaps for them to get in. So I am left to checking our unit every few days, setting traps, refilling bait stations, etc. We do not store any food items to attract the rodents. It was supposed to be a temporary storage situation, so I thought I could deal with it. At the time of this writing, however, COVID-19 has extended the need to store our items for and unknown period. So doing my own pest control is going to quickly get old. For the last two years, we have rented another unit with another company. I was initially concerned about rodents when we rented it. I placed bait stations and glue traps there. I have never had a problem there. I believe the difference is that it is a newer, all-metal unit and the door is installed much tighter. So keep that in mind when shopping for a place to store your items. This company just changed hands from StoreSmart to CubeSmart. The autopay that I had set up with StoreSmart apparently didn't get transferred. A call to customer service with CubeSmart (which was pleasant) and an online update had this quickly resolved. On a positive note, Harriet has always been pleasant when I call or visit the office. My unit just needs maintenance and/or replacement of the doors. It remains TBD whether CubeSmart will address the obvious shortcomings of this location.

Our climate controlled unit was NOT climate controlled. A year after moving our furniture into a…read moreclimate controlled unit, everything was covered in mold. No one is returning my calls or emails to resolve this issue. We have used this storage facility for 4 years. Last year we moved to a smaller unit and we paid a year for a climate controlled unit which we did not get as our furniture was covered in mold. Cubesmart is not responding to my many attempts to discuss this for resolution. the on site manager unfortunately cannot do anything but refer it up the ladder where it apparently is ignored.

Let's face it...Storage units are all kinda creepy. The good thing about this on is that it's…read morecreepy but very clean! Getting my storage unit was very simple and the staff is very helpful. You can also get your storage insured as long as you purchase the Locke they offer. I love the locks they sell because there is no way to leave it unlocked unless you leave your key behind. It's a nice little system. I got an inside climate controlled unit but they offer outside units as well. They have various sizes available and they can also tell you when other units may come available. The online payment system is a breeze. You can do auto pay which is very simple or manually make your payment monthly. There is a grace period if you are a little late and need room but let's try not to let that happen.