If I could give a negative five stars, I would give a negative five stars. If I could sum it up to…read moreone quick statement about this establishment it would be... Rude ruthless money hungry thieves! I am already moved out of there.And they are still charging my account for that unit. And will not refund my money.Do not trust these people with your belongings

Don't have any business with this people. Terrible customer service. They are changing…read more rules without noticing. Surprised..you can be inside in your storage ..because they are put second locks for everyone storages! They are take payments automatically, but they are don't send any notes about changes. Now only my husband phone number can get password for second locks. Unfortunately my husband forgot his phone at home, and we can get any help. Very unhappy. We decided, that we don't whant us this business anymore.

WhenI showed up to access my unit at 830 am the gates were locked and no one was answering the…read morephone. Apparently there is a lady living on the property that is suppose to open the gates. The impression I got from her was that she did not care if she was causing problems by not opening the gates on time. The owner is supposedly unreachable but after the police contact him I bet he'll be reachable. Also, this is not the first time I've gone there on the weekend and the gates have been locked. What ever you do don't do business with this company. Spend a little more to be sure that you can get to your storage when you need to, not when they feel like it.

two polite gentlemen came over and moved my 2br house into apartment, quick, efficient and did an…read moreamazing job handing all of my house hold goods. highly recommended!

Top notch customer service. They care about their tenants and try, wholeheartedly, to ensure the…read morebest overall experience. Highly Recommend!

From the owner: Next Step Self Storage is the premier self-storage provider in Colorado Springs. We are a…read morefamily-owned business and servant leadership is first and foremost. Partner with us to store your goods in a safe and secure environment. We take the security of your belongings seriously. Our facility is equipped with 24/7 surveillance cameras, secure access gates, and on-site management to ensure that your items are always safe.

I wasn't actually going to use this for storage purposes. Just thought I'd fill you guys in on an…read moreexperience I had. There is NO sign up that says "private property" so I went to use their parking lot to turn around,but apparently that was an issue with the staff. Even though it took all of five seconds and again there is NO sign. Now I wasn't going to say anything at all I was going to keep it moving. But after I witnessed the attitudes and flailing from the staff I proceeded to let down my window and ask if their was a problem. Instead of telling me it was private property and not to turn around in there, she caught a full attitude, and wanted to argue about it. But again NO sign. So for future reference, I just won't be coming here, because you guys have really bad and unprofessional attitudes. Have a good and blessed day

I moved in just after they first opened the people are very friendly this is a great place to…read morestore my stuff if you have questions the staff is very helpful I was looking for a place while I moved out of my house and they were great I would recommend if you need to store your stuff this is a great choice the other thing I like is while I am out of state I can call in and pay my bill over the phone they also call to let me know before the bill is due just as a friendly reminder they let me pay several months in advance