I don't typically write reviews, but this experience was so awful that I feel compelled to warn…read morepotential customers--DO NOT use this location. Trust me. The woman at the front desk (Patty, as mentioned in other negative reviews) was shockingly rude and unprofessional. As someone who runs a large company, I was genuinely taken aback by her complete lack of customer service and outright hostility. I won't go into every detail, but management, I urge you to review your security footage from 2/26 at 9:00 AM. If you watch Patty's interaction with me, you'll see exactly what I'm referring to. She is actively turning away business and making customers uncomfortable. Someone with this attitude should not be the first point of contact for your company. If others have had similar experiences with Patty (and I'm sure many have), I encourage you to leave a review as well. Businesses should be held accountable for the way they treat customers.

Under new management! I went in to rent a storage and experience was 10/10! Leah is amazing! I've…read morenever rented a storage and she walked me through the unit and explained everything perfectly & answered all my questions and concerns and I was able to walk away under an hour with my new unit. I would 100% recommend this place to someone looking to rent a storage.

good place fair price like it will keep…read morecoming here for business good place fair price like it will keep coming here for business

I had a storage at Secure Space Palm Springs for 4 months at $156.00 monthly, out the door. They…read moreraised my rent to $225.00 monthly, $70.00 more than my original quoted price. Paid on-time automatic out of my bank account. I disputed and talked them into $173.00 monthly and they are charging me $190.00 instead. This is a warning. It's the only storage facility I've been where rent was raised so drastically and now they are being extremely rude, condescending, yelling & would not let me talk about this. Also, the west gate does not work & hasn't worked for months. Nighttime isn't safe to be alone & there are always people falling asleep or nodding out in the bathroom.

Very negative experience. We have had our unit for over 2 years. A few months ago. I tried to get…read moreinto my unit. (using the lock that was sold to us by the company). The key wouldn't work. I went and spoke with the front desk and there was nobody on site that could cut the lock. I was told they would call me when a cutter was on site. I waited and waited. A month later I called and complained that we were still waiting. Bertha had said come by in a couple of days and I'll cut it off. We did and she cut the lock. Our unit was ransacked, family heirlooms were broken and an expensive bike and helmet were stolen. I called the police and filed a report. Bertha said she would go through the camera footage ( I never heard back from her on this). Ive been paying for insurance on the unit. I filed a claim. I've been requesting information on when the claim would be resolved. They will not respond back to me. I reached out to the corporate office twice and they would research and get back to me. To this date, NOBODY has gotten back to me, Nothing received from the insurance company (which is outsourced). Basically we were lied to and made broken promises and we are out quite a bit of money. I do not recommend this company. EMILY S. - I tried to all twice and got your companies VM - left message. Nobody available by phone or chat. Again...EMILY S. I tried to call again. NOTHING BUT VOICEMAILS! Still Waiting... Since no one has responded, I have filed a complaint with the Better Business Bureau.

If you value any of your belongings, DO NOT store them here!…read moreIF it were possible, I would give them a negative star score! My unit was broken into, and the entire company has been completely useless and they continue to stone wall me about pertinent information. Besides the fact that there are some 15 open cases of theft/burglary at this and the other location in Palm Springs, the cameras at this (2055 Executive Dr) were conveniently not working not only during the period of my unit being broken into (my things were stolen between a Wednesday afternoon and the literal Saturday morning of the same week, barely two days and a few hours later in July ), but going back for weeks and weeks. The thieves of my unit cut off MY lock and put on one of EXTRA SPACE STORAGE'S keyed locks. HMMMMM???? That's when I knew something was wrong when I drove up to my unit and I could see it was not my lock. Many other units were broken into by going THROUGH the "walls" of one unit into the next. The "walls" were made of extremely cheap particle board and drywall. Flimsy and worn, especially in the smaller units. I spoke with a couple of customers about their experiences at this facility. Again, this has been going on back to AT LEAST May of this year, probably further. I am sorry to say that "snow birds" who may have already left for the season are going to have an ugly surprise waiting for them. I hope not, but, maybe. THEN, and this is completely unacceptable and illegal, they have people actually LIVING in the units! That is illegal. They have no certificate of occupancy there for humans or beasts (pretty sure two pups are living there, as well) and you cannot do that. And yet, they consistently and surreptitiously, raised the rent. When I spoke to the site manager, Myra, all I got in return was empty apologies which turned to smugness. At one point, she said to me, "...well, it's a storage unit, they get broken into..." WHAT?! That's your defense??? When I spoke to Christine the district manager, (the only employee in the entire company -I have called the corporate offices 7 times, today will be the 8th, more on that later) who has at least tried to help) I told her what the site manager said to me, and I also told her that that should be there new company slogan, " Store your belongings with us, hey, it's a storage unit and they get broken into!" with a shrug of the shoulders. As stated above, I have called the corporate office seven (7) times, and every single time I get a completely insincere "I am sorry this happened to you..." reading off a script, and a "...this is escalated to a higher level and I am not able to do anything more but someone will call you with 24 to 48 hours..." again, reading from a script. Do I actually need to say that NO ONE from corporate has called? Because, NO ONE from the corporate offices of this "...escalated situation..." has called! Again, I have called them seven (7) times. The PSPD have been amazing, and are doing excellent work on making progress with cracking down on what is happening over there. It is amazing to me that it is our wonderful police department and not the company doing the right thing. Oh, sure, NOW the cameras are "working" and the particle board and dry wall walls are being repaired. TOO LITTLE, TOO LATE! And only because they got busted. The hole in the fence, yeah, there was one of those, as well. Again, they kept raising my rate and doing nothing to address these other issues until they got caught. I will say it again, if you value ANY of your belongings, DO NOT USE THIS COMPANY! You have been warned! P.S. I have copious amounts of photos of damage and the ransacked unit, as well as some of the items that were stolen. I will post those later.

This is a review for U-Haul rental…read more The employee was 20 minutes late because he "overslept". I get it, stuff happens, but he really didn't seem to be very apologetic or really care too much. When you have a move on a schedule, even 20 minutes could throw your schedule off. He processed the reservation quickly and had the truck ready in no time. I was also disappointed by the cleanliness of the truck. I get it that employees don't have time to clean, but with the ongoing pandemic, I would expect better cleaning processes.

Bait and switch. We shopped around for a place for my high school graduate to store her things…read morewhile she was away at college and came across this place. Manager was helpful, but the company is a scam. After two months, they increased our rate by 62% (from $48 to $77 after just the second month). Our daughter can no longer afford to store her things here and has not even reached her midterms yet in her first semester. Shame on these people.

We chose rocket shell because it was cheaper than the actual PODS company but what a MISTAKE!!! We…read moreshould have read these reviews first. The shell was delivered on time to our apartment on 2/27/25 and we loaded it up and it was picked up when they said it would be picked up on 3/3/25. We had it delivered to our new home on 3/7/25. When we arrived we noticed tire marks from them dropping off the container (see picture). Then we start noticing red paint all over the carpet (see pictures) and my husbands and movers clothes and boxes. I call the company and they told me that the tire marks wash off (which they don't) and we can file a claim with our home owners insurance. They refuse to refund or fix the issues or even admit it's their containers fault for these issues. Charlene an associate says "moving is a dirty job". Just spend the extra money and go with U-Haul or PODs so you don't have to deal with issues like this when moving into your new home. I'll make sure to let everyone I know to avoid this company!

These guys were hired by our restoration company. We were told they'd bill our insurance directly,…read morebut we had to leave a card on file in case our insurance didn't pay at the end of our project. Surprise, surprise! They auto billed my card several times. They sent monthly rental invoice and didn't prorate back the dates (2! Weeks!) that we didn't have the unit. They advertise a "Spring Special" of $70 Off per month, but they don't include that if they auto-bill you... ha! When questioned, Lanny insisted they don't prorate (not lawful if they include rental DATES not just "monthly rental" on their invoice.) He told me since I threatened to report his slimy business practice to the BBB, he wouldn't "offer me a kind gesture". There is no kind gesture needed, don't be slime balls. You kept money that wasn't yours, but apparently you needed it more than us. Enjoy!

Tanisha was great! So helpful, great customer service! Considering to open a storage next month.read more

Do not try to put a 'hold' a unit online, every web page had 'next' at the bottom, so of course I…read morepressed it. Then it asked for the credit card, I thought it was odd, but sure. Sure enough, I paid for a unit that was supposed to be only a hold as we were making decisions. I called to cancel the hold a few hours later, they said they can't refund the $29 admin fee. I called customer service and they hung up on me. Incredibly bad customer service.

The property manager is a smug liar who's poor record keeping and lying about the gate code change…read moredate, emailing and texting along with the exorbitant prices and filthy units caused me to leave their business. This storage place used to pretty good but ever since Clear-Home took over, it has gone downhill quickly.

Jason and Tanya are the sweetest. Services were awesome. Never did we have trouble with them…read more Reason we left is because we moved further out, if not we still would be there.

My husband Steve Taylor and I have been using storage places for many years and Grand Ave Self…read moreStoreage is the best!! Always clean and well maintained. Gabby and other staff members are excellent. The value is good. Highly suggested!!

This place is easy Accessible and friendly staff highly recommend this place. Conveniently located…read morefor us and we have never had an issue in the time that we have been with them.