Not climate controlled as claimed. Customer service totally unresponsive…read more StorQuest at the East end of Tamarisk is not to be trusted with regard to its claim of being "climate controlled" and charging accordingly based on that claim. It's not even June yet and it's already cooking our stuff. They are unresponsive at the local and regional level. Climate controlled means 80 degrees or UNDER. It was 91 degrees at 7:30p, hotter inside than out. We're done with them after 6 years, at various times doors don't lock properly, keypads jam, and zero customer service.

I'm very sad to say that while the current staff seems to be competent (there has been a lot of…read moreturn over) the business itself engages in some very shady and very questionable business practices. My stay here has been plagued with unreasonable increases and hoops to make payments. Clearly their corporate ownership made the decision long ago to prey on people looking for a safe place to store their belongings instead of providing a useful service to the community for a reasonable profit. So if you're looking to be price-gouged and taken advantage of, by all means get in there today and they will gladly take your hard earned money!!!

Very negative experience. We have had our unit for over 2 years. A few months ago. I tried to get…read moreinto my unit. (using the lock that was sold to us by the company). The key wouldn't work. I went and spoke with the front desk and there was nobody on site that could cut the lock. I was told they would call me when a cutter was on site. I waited and waited. A month later I called and complained that we were still waiting. Bertha had said come by in a couple of days and I'll cut it off. We did and she cut the lock. Our unit was ransacked, family heirlooms were broken and an expensive bike and helmet were stolen. I called the police and filed a report. Bertha said she would go through the camera footage ( I never heard back from her on this). Ive been paying for insurance on the unit. I filed a claim. I've been requesting information on when the claim would be resolved. They will not respond back to me. I reached out to the corporate office twice and they would research and get back to me. To this date, NOBODY has gotten back to me, Nothing received from the insurance company (which is outsourced). Basically we were lied to and made broken promises and we are out quite a bit of money. I do not recommend this company. EMILY S. - I tried to all twice and got your companies VM - left message. Nobody available by phone or chat. Again...EMILY S. I tried to call again. NOTHING BUT VOICEMAILS! Still Waiting... Since no one has responded, I have filed a complaint with the Better Business Bureau.

If you value any of your belongings, DO NOT store them here!…read moreIF it were possible, I would give them a negative star score! My unit was broken into, and the entire company has been completely useless and they continue to stone wall me about pertinent information. Besides the fact that there are some 15 open cases of theft/burglary at this and the other location in Palm Springs, the cameras at this (2055 Executive Dr) were conveniently not working not only during the period of my unit being broken into (my things were stolen between a Wednesday afternoon and the literal Saturday morning of the same week, barely two days and a few hours later in July ), but going back for weeks and weeks. The thieves of my unit cut off MY lock and put on one of EXTRA SPACE STORAGE'S keyed locks. HMMMMM???? That's when I knew something was wrong when I drove up to my unit and I could see it was not my lock. Many other units were broken into by going THROUGH the "walls" of one unit into the next. The "walls" were made of extremely cheap particle board and drywall. Flimsy and worn, especially in the smaller units. I spoke with a couple of customers about their experiences at this facility. Again, this has been going on back to AT LEAST May of this year, probably further. I am sorry to say that "snow birds" who may have already left for the season are going to have an ugly surprise waiting for them. I hope not, but, maybe. THEN, and this is completely unacceptable and illegal, they have people actually LIVING in the units! That is illegal. They have no certificate of occupancy there for humans or beasts (pretty sure two pups are living there, as well) and you cannot do that. And yet, they consistently and surreptitiously, raised the rent. When I spoke to the site manager, Myra, all I got in return was empty apologies which turned to smugness. At one point, she said to me, "...well, it's a storage unit, they get broken into..." WHAT?! That's your defense??? When I spoke to Christine the district manager, (the only employee in the entire company -I have called the corporate offices 7 times, today will be the 8th, more on that later) who has at least tried to help) I told her what the site manager said to me, and I also told her that that should be there new company slogan, " Store your belongings with us, hey, it's a storage unit and they get broken into!" with a shrug of the shoulders. As stated above, I have called the corporate office seven (7) times, and every single time I get a completely insincere "I am sorry this happened to you..." reading off a script, and a "...this is escalated to a higher level and I am not able to do anything more but someone will call you with 24 to 48 hours..." again, reading from a script. Do I actually need to say that NO ONE from corporate has called? Because, NO ONE from the corporate offices of this "...escalated situation..." has called! Again, I have called them seven (7) times. The PSPD have been amazing, and are doing excellent work on making progress with cracking down on what is happening over there. It is amazing to me that it is our wonderful police department and not the company doing the right thing. Oh, sure, NOW the cameras are "working" and the particle board and dry wall walls are being repaired. TOO LITTLE, TOO LATE! And only because they got busted. The hole in the fence, yeah, there was one of those, as well. Again, they kept raising my rate and doing nothing to address these other issues until they got caught. I will say it again, if you value ANY of your belongings, DO NOT USE THIS COMPANY! You have been warned! P.S. I have copious amounts of photos of damage and the ransacked unit, as well as some of the items that were stolen. I will post those later.

This place is awesome all my stuff fit in storage and it is clean and friendly 10 outta 10 recommendread more

Peter was simply amazing He provided the best service for…read moreme and welcomed me I highly recommend this location.

What a relief !!!!!! Superior service - pleasant, down to earth... a REAL gal!…read more She is accommodating, friendly and efficient ! Thanks Dottie for being you! I'll return for sure!

This place is awesome! A++++ customer service, friendly, affordable and convenient. Will…read morereturn for all of my uhaul and storage needs in the future and will highly reccomend to friends and family. Thank you!

SV stored three of my vehicles during renovations to our home and even after. They are great to…read morework with and I would highly recommend them! A+ all the way!

This place was such a blessing! We had to leave our RV in storage for about 3 months. It's always…read morenerve racking leaving your very expensive belonging in the care of someone else. After touring the building and seeing the other vehicles being stored, we were very impressed. We returned after the three months and the move out process was an absolute breeze. The RV was in perfect condition and any worry we had went away immediately. The gentleman we worked with made the whole process personal, as if we were the most important. He cared for us and our property. We will definitely be back!! THANK YOU!

Very respectful and kind movers. Professional and careful while great packing! We highly recommend…read morethis company. Packed so well it takes time to unpack

Customer service: F Ease of rental: F…read moreQuality of units: A+ Safety: C+ Ease of finding unit on own: A+ My experience: F Happiness with the facility overall: B+ (could use an app so there's no code to memorize) I arrived just in time at 5:40pm to a locked office door. The man inside begrudgingly came and let me in, did not introduce himself at all and I still don't know his name he told me he was the only one working there for the past two weeks and he closes early because he has a 15 minute checklist that he needs to go through before he leaves. So even though the time says open until 6 PM they actually close at like 540. I'm not a complicated person I'm not a take a long time kind of guy so I was fully prepared to just sign some documents and be on my way. I knew it was close to closing time and I wasn't going to take up this man's time more than like three minutes, but instead he had to sit me down at his desk as if I was a student in trouble and proceed to dump on me about how he's the only one that's there and even though I was told by the Customer Service people over the phone to just come in to discuss a lock situation (cause you need a super special cylinder lock which they alone have the master key to which I don't find comforting at all and so I attached two of my own locks to my unit.) apparently I should have known beforehand not to listen to the Customer Service people over the phone which he proceeded to drill me about as well. At this point I had about enough and I was just wanting to move into my unit and get things started so my patience was thin and I finally cut this man off and I said "OK what do I need to do to just move in right now" and he told me that I could sit in my car out in the 110° heat and do everything online because his checklist. I was completely insulted, I went outside and started a online check-in which I would've done beforehand again had the person over the phone at Customer Service not told me to "just come in" to see if I can get the lock price ($20) removed so while I was doing this out in the 110 degree heat, the move-in special suddenly disappeared so I tried calling them, I was person number one in line and I had zero people ahead of me and Customer Service would be with me momentarily. I listened to this and sat there for 20 minutes while it told me I was number one in line and zero people ahead of me. During this time I went online to chat to Customer Service on there which to my dismay was only a basic function AI bot. ** just a quick note to companies you really need to stop putting these bots as your main point of contact and making it so impossible to get a hold of someone, these bots are nothing more than redirection hyperlinks with an algorithm meant to direct you to different parts of the website in case you're too stupid to find them on your own. If it was something I could solve on my own I would just do it. You need to stop Underestimating the everyday Customer and make it more simple to just contact a live person, and also by the way making the bot take a couple seconds before it gives iT's algorithm Answer doesn't convince us anymore that it's a Human typing out an Answer, It just infuriates us** off my soapbox. So by the time all was said and done I managed to just work around it open a new browser in incognito mode go and managed to find the promotion again, paid the stupid lock fee because, whatever at this point, and moved into my unit. Oh but I should also add before doing so, I actually had to drive away to go charge my car because this whole process took so long and I had to run the AC the whole time because the 110° heat. The facility itself is actually not bad there's a sense of creepy atmosphere after the sun goes down when you're outside but for the most part it's very secure inside, people cannot hop from one paddock to the other via the ceiling which happens at a lot of these places. this was just my personal experience and my review of it, I did decide to stay at the unit because I was very happy with overall facility I sincerely hope my experience is not your experience.

Lisa is kind, friendly and helpful! I would highly recommend this facility. It is cleaned well…read moremaintained and secure.

Great storage facility super clean and new feeling. I signed up with Lisa who was awesome and I…read moreended with Tess who made the whole experience easy and hassle free. Very safe and secure storage company would definitely recommend! Thank you West coast Self Storage!