We had these guys out for a fairly straightforward job by their standards--we needed to hide some…read morewires, tuck away a couple components, and set up the TV sound to come through some additional speakers for added volume. They showed up right on time and got right to work. They did everything quickly and pleasantly and exactly as asked; they even figured out stuff that I wouldn't have been able to explain--even though all the equipment was already here, it wasn't stuff they sold. They upgraded our blown speakers and left everything in perfect shape, nice and clean. We couldn't be happier with the work.

Just an all-around positive experience from start to finish. Excellent communication (which is…read moresomething that has been a struggle working with other companies). Ariez was my main point of contact and he did an amazing job setting up our new 4K short throw projector, organizing all of our surround sound and getting our super fast internet set up throughout the house. Nick, the owner, was great to work with as well. Highly recommend them and will definitely be using them again in the future!

I am a business owner and in the construction industry. My standards are very high and expect a lot…read morefrom my employees and feel the same way as hiring a contractor to help me. I am very picky and not easy to please. I had been looking for security at my shop, due to some troubles lately. I called Mike and he was spot on with where my cameras were to be set up, motion sensors and contacts around my place. I can't say enough about his expertise and could tell that not only knew a lot about what he did, but also loved what he did. After looking at 4 different places I decided to go with him. The installation was perfectly done and his employees were clean, courteous to my staff and very professional. They were very well educated and had a lot of experience with installations. This installation went great and was walked through on how to use this system. I did not have any issues and had no questions after this walk through. I was very pleased. I highly recommend if you are looking for someone and will hire again for my home. Thank you for all the help Mike! Don't look anywhere else, it will be a waste of time.

Mike is amazing at customer care. He provides clear, reliable information related to setting up a…read morecomprehensive home security system. Brent, is a technical expert on installation and does what it takes to get the job done. Security was very important to me in my new single family home after living in a condo for the past 12 years. Mike and Brent made that security and peace of mind a reality. I would highly recommend contacting Mike if you are looking for a security system with world-class customer service to set-up your system.

Thanks Evergreen, your representatives, technicians and support groups are fantastic. All of you…read morehelped me figure out my current system, and then did a very professional job on installing my new security system. Thanks for putting the customer first!

Great company that uses an American Made Security product. Quality installation and local service.read more

The main issue is that I have been paying for alarm monitoring services since 2023, which I have…read morenot received, and there is no record that my alarm was not operating as promised. This problem began after a 2023 system upgrade intended to ensure line monitoring. In early 2026, it was discovered that my monitoring had never been set up, a situation multiple representatives described as unprecedented. I have had alarm systems for over 35 years, and before 2022, Protection One provided my service. In April 2026, a technician visited. It was found that, despite payment, the equipment had not been installed, and the required parts or services were now unavailable. The proposed solution was for me to spend $1500 to install smoke detectors so my system would function, which confused me. Two separate inquiries later confirmed my concerns. Based on that representation, I repeatedly reached out to ADT. I audited my account and determined that I have been paying for this monitoring the entire time since 2023. I reached out to ADT repeatedly after 3 broken promises and a supervisor promised to call me back, but it never happened. Today, 1 actually called me. I was ultimately transferred to account management. 1 hr 30 min later Account management acknowledged the issues and offered an upgrade. I insisted that the question of charges for services I did not receive, starting in 2023, be resolved first. They indicated that ADT could not refund the fraudulently billed amount, then attempted to upsell me. When I insisted this was illegal, the representative told me to listen and began yelling. I have 38 hours documented detailing these unresolved concerns and illegal activity with ADT. All of the above is well documented and confirmed by multiple phone calls. DO NOT USE THIS COMPANY. COMPETENT CUSTOMER SERVICE IS NON-EXISTENT. What kind of company tells you they cannot refund the money they acknowledged they stole from you?

2 sales people came to the door offering a good deal for new homeowners. One was introduced as a…read moretrainee. We made an appointment and sat home waiting but they never showed up, never called to cancel or reschedule. Most of us would expect reliability from a security service, we will not be using them.

FSI did my alarm system and continue to help when I have problems. I think they are great!read more

Jimmie, Darcy and Jim are an awesome team. I ordered the Hunter Douglas skylift cellular shades…read morefor my 3 skylights and the results are fantastic. They keep the heat in my house in the winter, and the heat out of my house in the summer. I also got the powerview gateway so I can control them via the app as well. Their knowledge, installation and overall customer service is world class. I highly recommend them to anyone looking for window covering updates.

We are a new customer of NW Security & Sound having recently purchased a new home security package…read more The whole experience has been very positive. Shortly after contacting them, Rick came out to the house, listened to my needs and then came back with a few options. The install team of Joel and Bent arrived as scheduled and did a very professional job on the installation. Given that this was an existing - 20 year plus house, there were the expected wiring challenges. The resulting solution is both slick and comprehensive.

I pretty much give 5 stars in all my reviews but regrettably, a new customer seeking alarm service…read moreshould probably look elsewhere. We were with Northwest Security and Sound for home and small business for quite a few years. The technicians were always polite and friendly (shout out to technician Joel!). Other than billing error where they thought we owed on past bills until I sent proof of payment they were fine. Then a problem developed where the alarm would not set in our small space and NSS could not figure it out. The nature of our business is such that we absolutely cannot go without an alarm set but was told by Rick to just deactivate a zone (which would be great until someone breaks in through a door of that zone). Repeated trip charges for this same, seemingly basic problem prompted me to finally ask via email (can post if necessary) if there would be a charge to come yet again for the same problem and Rick freaked out and sent a certified letter saying they are dropping us? Seriously? That's how you treat a long time customer? And out of spite, I guess, he terminated service at our home as well. All for asking if there would be yet another trip charge for the same problem. Who wouldn't ask that question? They also couldn't figure out the cause of a repeated false alarm on a smoke detector and kept charging us for trip charges, alarm replacements, keypad replacement, and even a whole new panel and still couldn't get it resolved. Very disappointing to be treated this way. So far, so good with another local company.

Love the service that I get from this company. First of all they are always there to answer the…read morephone during and also after normal business hours (not a phone tree where you have to figure out which button will finally get you to a real person!) I can't tell you how much this is appreciated! As an example, we recently had an issue at our office outside of business hours. I called in later on a Friday night and requested a technician to come out first thing Monday morning. I was worried that maybe the message wouldn't get passed along from the after hours staff to the "day time" techs - but first thing Monday Samuel was at our office. He took care of the problem and did a little added maintenance that I didn't even know we needed! We have been using Sonitrol since we moved to this location in 2008. We have had nothing but excellent service from the salespeople to the technicians to the bookkeepers in the office! Definitely give them a chance at your business. I, for one, don't think you will be disappointed.

Stay away from this company for monitoring and annual inspections if you are a commercial building…read moreowner. Consistently late technicians who do not call or offer any explanation, along with rude office staff. This makes it difficult and frustrating for tenants, especially if they have patients and need to be bothered by fire alarm testing outside the scheduled time.