I suck it up and use this dry cleaner because there aren't many options but I just arrived to pick up clothes (Saturday at 10:45) when they show open and they are not. There is a very unclear message on the door stating that a chapter is closing with Sedona Dry Cleaning.. then there is a notation of a reopening (in a week) in a different location. Of course no answer to my repeated calls. So, would love to pick up my prepaid dry cleaning .. will those clothes be at this new business?? read more

Sedona Drycleaning - Dry Cleaning Near Me - Sedona, Arizona

This probably one of the worst businesses to deal with EVER. No telephone, no answering service, No mention on the receipt of business phone number, address or name of business. Staff seem clueless. Store was closed when I arrived there. Still didn't get my jacket back after several weeks. Not sure if they are ever going to be open again. read more

I've been using this dry cleaner every month or two for the past year and a half. Initially, I was concerned about the low reviews, and to be honest, it did take about a week for my items to be ready when I first started going here. However, recently the turnaround has improved to around three business days, which has been great. Since everything is done off-site, same-day service isn't an option, but overall, I've seen improvements and I've always been satisfied with the results. read more

Not good if you need anything within a week. Be sure to keep your ticket. They don't seem to organize things well and don't give all clothes at pickup. If give your ticket, they will have the clothes. Very odd. They are unfortunately the only game in town. read more

I don't do a lot of dry cleaning, so fwiw- QUALITY- Fair to good. PROMPTNESS- Not so good. For a single blouse the "Due" date was NINE days later, . . . at 5 pm. I didn't realize it till I came in the afternoon of the 8th day. True to their word, it wasn't ready read more

Very nice employees but if you want it done in a certain amount of time do not leave it with them. Was told 5 days for a comforter, well 3 weeks later I picked it up. read more

I am so impressed and grateful for Sedona Drycleaning! To all you out of state brides, this is a great place to ship your wedding dress. I shipped my wedding dress here and it was in perfect mint condition, steamed, wrinkle and stain free, and ready to go for my wedding. I was a little hesitant at first as my dress was coming all the way from the east coast. Sedona Drycleaning over delivered. The customer service and level of communication was top notch with shipping, receiving, steaming, and pick up! Thanks again for all your help, friendliness, and for putting a bride at ease and for a reasonable price! read more

I gave them 5 sweaters for dry cleaning on a Tuesday and was told to pick up on that Friday. The woman working was flustered and oddly rude. I returned on the following Tuesday. She couldn't find my sweaters and then told me to read the sign on the door. The sign was blank. I told her this and she yelled at me that clothing due on Fri, Sat and Mon was unavailable because the equipment was down. I said I was a Fri pickup so my stuff should be ready not waiting for cleaning. She said my clothing was to be cleaned on Friday. This made no sense, why hold on to it for 4 days and do nothing with it? Why tell me to pick it up on Friday when it would never have been ready on time? She said to come back on next Tuesday. So 2 weeks for my sweaters to be dry cleaned. If I ever see them again. Please please stay away from this business. This is a terrible business. I doubt I will ever see my clothing again. read more

Hmmm....they recently cleaned a white wool coat and it came back gray...she showed me after I paid for it too and it has been sitting there for about a month waiting for the owner to reimburse me for my coat. I hope it happens, as I went in again bringing in the receipt of purchase, which shows how much, where it was purchased, date (a year ago-Nordstrom) and still awaiting a call back from a man who is always "out of town"...getting a bit miffed by this. The cost of the coat won't break a bank so I don't understand the delay, plus I didn't have a coat to wear in the cold the same day I wanted it. I left the house without a coat, thinking I would wear it after I picked it up and ended up doing my errands and freezing - January! So....we shall see but so far I am not enthusiastic about what will happen at all. I would rather have the coat than the money too. read more

I took two shirts here and clearly told the lady I needed them back in two days for an out of town job interview. She said it would be ready by 5:00 the next day. I didn't go the next day but instead went to pick the shirts up at 5:45 PM on a Friday. She had closed for the day after telling me she was open until 6:00. Perhaps there was an emergency. They don't even publish their hours. So, I had no shirts for the interview weekend and had to go buy two shirts. After that, I took two shirts for another job interview. I clearly asked for a button to be sewed on one of the shirts. The spare buttons are attached to the bottom of the shirt. I travel out of town with the shirts, and when I tried to put one of the shirts on for the job interview, the button had not been sewed on. The top button of the shirt. No button, so I can't wear it. I took the shirt back to her and told her they were supposed to sew a button on and asked for that to be done and to fold and starch the shirt for me like it was supposed to have been done in the first place and that I had paid $5.00 for. She told me they aren't responsible for sewing the buttons on. They send the shirts out. She said that sometimes the people don't sew the buttons on, and she tries to indicate that but sometimes it doesn't get done and that she is not responsible. I paid $5.00 for a shirt I was counting on having that I couldn't wear after going there a couple of weeks before to get other shirts during "normal" business hours and not being able to take them on my trip because she closed early.This messed me up both times. Do not go there. As she said, "We are not responsible." read more

I was skeptical at first because of some of the previous reviews. I gave a second look and noticed that the dates of the reviews were older and decided to give them a try. I brought a Nordstrom suit and tie to be cleaned and mentioned the importance of the occasion I needed it for. I was pleasantly surprised at the quick turnaround, quality of cleaning, the cost and the customer service. I will be going back again. read more

My father-in-law needed a suit cleaned while we were staying up here. When he brought it in, they said it would be done in 3 days (he was hoping next day) but they would try to get it done sooner. Apparently, they did better than they said, they had it ready for him the next day, as per his request (I think it cost like 8 bucks for the suit too). As far as I know his suit came out good, so if we are ever in a pinch and need a drycleaner while visiting up here, I'm sure we'll be back! read more

Apparently they burn EVERYTHING! Check out other postings on FB: * KJ says: They burned & ruined a white winter coat of mine last year and went there a few months ago again to have my dress shirt done and they lost that! * R.T says: - so did most of my friends. one of my favorite stories of their complete lack of competence and professionalism came from a friend who was outraged because they lost a very nice shirt. when he finally did speak with the owner she tried to reconcile by giving him someone else's shirt! SEE COMMENTS HERE: https://www.facebook.com/llasvegas read more

Paul experienced the same inept cutomer service offered by the manager. My experience went further down the hole due to three redos in the first four cleanings. They included a coffee stain in clear view on the front of the shirt, a stain on another shirt and one that came back coated with white lint; this is a black shirt. All off these were linen or silk blends. The manager's response was the same for all. "We do the best we can". When I mentioned that i will use a different cleaners, she said, "Go ahead, we own the other cleaners in town". Her attitude and rude comments led me to consider changing. Even though they are owned by the same people, they would be under different management. However, when I couldn't locate the other one, I tried them again. When the black shirt came back on the redo with white lint, I asked her to show this to the owner. He said it was in the shirt and nothing could be done. I left the shirt asking for him to take another look, she told me he would call me. This was about a month ago and I'm still waiting for his call. read more

I took a dress shirt in for laundering. I've had the shirt for about 7 years and have had it laundered dozens of times. When I got it back from Sedona Drycleaning, the collar was still badly stained from normal wear. I took it back and the lady really had an attitude--like they tried their best and they cannot guarantee anything. No acknowledgement of a shoddy cleaning job, just a lot of excuses. I'll never go back. I don't see how local businesses can survive if they don't care about customer satisfaction! read more

I took several items to be cleaned here. Among those items was a neck tie- a 1 piece stitched tie for work. Which I had been wearing for 2 months. When I picked up the items the neck tie had been taken apart and returned to me in 2 separate pieces. So of course I told the lady that my work tie had been ruined. This nasty old lady became very belligerent and rude and said that she did not take the tie apart. I told her I did not know who took it apart but it had been in one piece when I brought it in for cleaning. This unhappy old woman became even more ugly and tried to say I was calling her a liar/ when in fact she was calling me a liar and trying to say that I had brought the tie in 2 pieces. The tie is worthless and cannot be worn in two pieces. Then the disinterested employee actually said to take my shirts elsewhere for cleaning. So I paid $4.50 to have my work tie destroyed and then just for telling this mean old biddy THE FACTS- she implied that I was a liar and kicked me to the curb. Steer clear of this business- they have no interest in anything resembling customer service and apparently instruct their employees to be rude and nasty just to save four dollars. If you cannot admit when you ruined somebody's clothes then thank God it was not an expensive suit or fur coat. If you hate your job so much lady PLEASE do us all a favor and go find a desk job where you are out of the public eye! (The owners will thank you too because their business will surely increase without your dark cloud!) read more