I've been going there for four years. The eye exam is very thorough, the selection is great and…read moremost importantly they get the prescription perfectly placed. This is the most important thing. If you've ever had it done wrong you would know. Can't see properly and you feel like you're on a boat in high seas. Also a plus if you damage your lenses in the first year they replace them free of charge.

My eye exam was fine, and the doctor was patient while I chose my new glasses. Just wish they had…read moremore frame styles to pick from.

Mixed bag review. Marked down because they do not accept EyeMed. I am not an expert, but I think…read morethat is one of the most common vision insurers. Had I rated solely on products and people, it would have been a 5! Great selection of frames as reasonably priced as advertised. Thorough eye exam, also reasonably priced, by Dr. Maria who really took her time with me. And then expert, patient assistance selecting my frames and options by the tech whose name I have forgotten. And she gave me a great lunch recommendation to boot. I feel it is a great value. I purchased 3 pair of glasses (progressives, reading/laptop, and sunglasses) despite the fact that they did not accept my insurance. Store is bright and colorful right on Park Ave downtown Winter Park. And my glasses will be delivered to my home, so no need to go back in unless they require adjustment (although that would have been a nice excuse to have another Winter Park lunch somewhere).

I haven't shopped at Warby Parker in years and decided to pop in to see their new glasses styles. I…read morereally enjoyed my time choosing a pair of glasses during my visit. The staff was helpful but not overbearing or pushy. The shopping experience was very comfortable and inviting. The checkout process was quick and painless. The icing on the cake is that my glasses arrived sooner than expected and I've gotten so many compliments. 10 out of 10 experience!

I have no idea how this service provider received 4 stars. I gave it to stars solely on the Doctor…read moreherself. She Did help me with my contact prescription and went through various trials until she found the right script. The glasses side however... I purchased a pair earlier in 2023. When I went to pick up, the glasses didn't feel like they fit. Too big. So I said something. The attendant put them back on my face and pressed them down into my ears telling me they were fine. I would end up going back FIVE TIMES to have the new glasses adjusted because they were too big. Each time being told thinga like "they're fine, they fit fine I don't understand what the problem is, try this adjustment out for a little while", and my favorite, "why are you working outside, of course they'll feel too big in the heat". Meanwhile, I was wearing a broken pair of old glasses because the new ones DIDN'T FIT. I go back and complain, saying I want to exchange. They did do the exchange but did not refund me the difference between the new pair that were too big and newer pair that fit.

This was a good experience and I will definitely come back. I was very happy they were taking my…read moreinsurance (I work for OCPS). The staff is knowledgeable and professional. Great location and personable unique guest lounge. I absolutely loved my visit with the doctor. She conducted a thorough eye exam and was kind enough to spend some time to get to know me personally, nice gesture in this day and age, when time is money and the medics seem to care about is keeping patients rolling in and out. The selection of frames had a variety of styles and brands. The assistant was helpful and gave me plenty of time to make a selection. I walked out with 2 new designer frames that meet all of my needs throughout day and night. I recommend this place if you look for a comfortable and caring experience.

Was on vacation and lost my glasses! Was recommended by another eye center to come here and Lyanna…read morehelped me out! They have a really great package for same day glasses and a huge amazing variety of glasses to choose from. Everyone was super sweet here!

Went here for the first time awhile back to get a new contact lens prescription, and I can say is 5…read morestarts across the board. Everyone was kind and understanding as this was my first time doing this without the help of my parents! Contact lenses were reasonably priced here and I definitely will be coming back!

My wife had a very good experience at this location recently. The ophthalmologist was great,…read morehowever, most importantly, the optician (Brian G.) who fitted her with the glasses was extremely kind, caring, patient and successful in getting her in a pair that worked for her. You'll see quite a few signed, athletic paraphernalia in the waiting room as the doctor has some of the Orlando Magic and other professional athletes under his care. You won't go wrong if you go to this vision center.

I was so pleased with the entire experience of getting my first pair of prescription glasses…read more Dr Leuong is very skilled and has a really fun personality. They have a stylish guy named Brian who helped me pick out my frames. I wanted something beige and basic and went out with cheetah print with teal accents. I love my glasses and get lots of compliments on them ! All the employees have him pick out their frames. He is just a total fashionista who knows what looks good on people's faces. All the other employees are just as wonderful. Linda and Danielle are just as sweet as can be.

visited LensCrafters to purchase new glasses after my prescription changed. While I usually go to…read moreVisionworks, I was drawn to LensCrafters because they carry Tory Burch frames, which I wanted for the new year. Roland assisted me during my visit, and he was amazing! As an indecisive person, I truly appreciated his patience and the time he took to help me find the perfect pair. His exceptional service made the experience enjoyable. I highly recommend LensCrafters to anyone seeking top-notch service and a great selection of designer frames.

Annual eye checkup can be no fun as time goes on. The Lens Crafters staff is professional and…read morepatient. This appointment hours are so convenient. You really cannot beat Sunday appointments for a quality eye exam. The only potential downside is not always having the same doctor so it is important to know your medical history

I've trusted Dr. Ward with my eyes for 10+ years. She has always been very friendly and…read moreinformative; she will take her time with the people she helps and seems to really care. I've recommended her practice numerous times.

They broke my frame to my eyeglasses notice but twice and treated me horrible!!!! They should be…read moreashamed of themselves...

Dr Richardson saw my wife, my son and I on the same visit and took care of all of us kindly and…read moreprofessionally. Great vibes. Figured out something about my wife's eyesight that no other optometrist was able to provide insight on prior to this visit. Great selection of glassware as well. Erin helped us pick out our new glasses and was straightforward about price, fashion and what would look best on us. Felt like going to Olivander's how she was able to pick out the best glasses for us.

I went back to have a heart to heart with my eye doctor to give us another opportunity to resolve…read moreour issues and move forward. And this doctor did not behave well he again goes off in me in the lobby in from if everyone!! I left feeling better than the first time because I did try to make thing better I also mentioned the nasty emoji someone sent me from his place of business he said he will not discuss it with me and it's just a emjoi!

I was poked in the eye from a cactus and scratched my eye. The doctor did a procedure on me and…read morethe pain was immediately reduced. The staff is polite and efficient. They have my trust and business! Just bought new glasses there too.

2.5 stars My lastest order did not go as smoothly as the…read moreprevious one. I went in December, had the exam and had a bit of difficulty when making the payment. It was not taking my payment which they said they would call me for to get the payment issue resolved. A good two plus weeks during the holidays go by and no call back so I called to check on the order. That's when they take the missing payment, telling me the order was not fulfilled due to this and me thinking that perhaps the payment had finally gotten processed, was done. Nope. A delay. Another few weeks go and I call... I get told that insurance denied it due to another customer who has the same name and birthday as me, so they are going to contact them and try it again. More weeks go by and I call yet again. Get told the same thing so I ask of the other person has a middle initial, they do not whereas I do. They try again and it seems that the error has been corrected. Again, I am waiting. I called back several days later and get told that the glasses should be here last week. Nope. It isn't until today, 02-17 that they are finally here. Why did I need to be calling so constantly for updates? Why was this issue with the other person not easily resolved since it's obvious we are not the same person? They have a variance which is easy to see with the middle initial which is displayed in my name. The glasses fit well but this last situation has put a dent in my confidence with the service. I was told the issue was now a delay with VSP, which is my vision caretaker so now I don't know where the error truly lay.

In 3 weeks time, my wife has gone through 3 sets of Michael Kors eyeglass frames…read more They continously crack and break. My wife is beside herself because of the poor quality frames and the substandard customer service. They lie to our faces and have asked that my wife no longer visit or contact the store. Her newest set of frames broke tonight and as I tried to help her glue the broken edge, they broke in yet another place. We think these frames are counterfeit as they fail the 4 tests to prove an original MK product. They do not display the MK logo. They do not have a feeling of quality when handled. They did not come in a deluxe case with accessories. Each set has broken numerous times, and the first set had an obvious repair done before she received them. The store manager and the manager's boss are both rude and argumentative, which is bringing out the worst in my wife who loves a good fight. (verbally). Since they will no longer take her calls or allow her to visit the store, we have no other avenue to rectify the situation. We are preparing to take our argument to the various govt agencies that look into consumer complaints. You can't treat your customers like this and not expect them to fight back.

This was not a good experience at all! When I came in to make the appointment for my eye exam I…read morespotted the glasses that I knew I wanted, a green Burberry frame listed for 300.00 so after my exam when I selected the frame and brought it to them and was seated the gentleman took the glasses and continued his conversation with his coworker never acknowledging me. While I sat waiting he was not able to locate the frames in the computer so she came to help and then explained that the price has changed and is more expensive now. I asked will I get the price that it's been for the last 2 weeks including today as this was the price I saw she said no cause that's wrong! Ok then let's see what the cost will be after. And I'm not sure if he did not add the insurance correctly or what but the total came up to close to 1000.00 when the only add on where scratch and anti glare for a poly carbonate frame. I've been wearing glasses long enough to know this was not correct and when I asked are you sure this is right all I got was a yeah it's right! I politely asked for a copy of my prescription so that I could purchase glasses else where which I did not want do given the time of year, but I was not about to spend money here. To get ready to make the payment I pulled out my wallet and my Amex and placed the card on top of my wallet and started looking up nearby places to use my insurance and FSA when he comes back and without a word picks up the card of the wallet and goes to process the payment, question is how in the hell did you know that was the card I was planning to provide you or are we just in the business of doing what you think is correct while you talk to the coworker and the customer is an after thought! I was angry bout this the rest of the day this is something I will wear for at least the next year and they are not cheap! You guys really need to work on customer service and I know it's dying and there are things that can be done online but eyewear is NOT one of the. I would advise you to make some changes in the way that you treat the customers and make sure that you are entering the data correctly because in the words of Julia Roberts in pretty woman BIG MISTAKE BIG MISTAKE! I drove out of my way to one of your competitors and had probably the best eyewear experience I have ever had and she was amazing! Not only did I get the frames that were listed at your store for 300.00 but then you said the real price was 370.00 (green Burberry) I got them at 265.00 but I also bout a second pair of black on black Ferrari as well as a pair of Burberry sunglasses. The moral of the story is do better cause we DO HAVE OPTIONS! Not to even mention the added 39.00 because they only do virtual eye exams and if you don't accept this you can't be seen.