I just bought a car from West Point Auto and I want to say it was the easiest process I have ever…read moregone through with buying a car. There was no pressure to buy just answers to questions I had. Before I bought the car there were a couple of concerns I had and they were fixed immediately. My husband had had a stroke and was not able to be a part of the process. We had been to several other used car dealerships that tried to take advantage of the fact that it was my first time buying a car on my own but Jason took his time and let me go at my own pace. We love our new car and after checking around we appreciated the very fair price . I would recommend them to everyone looking for a used car!

Service is always quick and complete and the staff are knowledgeable and trustworthy. I don't take…read moremy vehicle anywhere else. When you find a mechanic you can trust you are lucky nowadays and this is that place

Over the years, I've purchased several vehicles from dealers. We purchased a vehicle from Metro…read moretoday and it was the best experience I've ever had. Jamie Baran is a great salesperson. He listened, was respectful, he wasn't pushy, he worked with us, and he was patient and informative as he explained the features of the vehicle. Zed was an amazing finance guy. Efficient, respectful, and helpful. Definitely recommend them.

We wanted to arrange for a test drive for a vehicle that was out of stock at the Battle Creek…read moredealership. We reached out to Metro Toyota and Connor Moss was able to make sure our test drive vehicle was ready to go. He met with us afterward and was very knowledgable in answering all of our questions. Overall a very positive experience, both with Connor Moss and Metro Toyota. We will be back.

FUCK THIS DEALER. I took my in my Hyundai as a last resort. I knew it was the head gasket but I…read morestill have to pay the EXORBITANT diagnosis fee? Ok. So I wait a couple days to hear. They wanted $4K. The mechanic called saying he had trouble dropping that kind of money into a car not worth that. I agreed. That week my son passed away. I had my hands full. I told them of my son's passing and they said they would roll it in back. I know it was a bit more than a week, but NO COMMUNICATION. I received a letter from the Sheriff about an abandoned vehicle. I took care of that but my Hyundai was no longer mine. Is a phone call unreasonable? I'll NEVER EVEN CONSIDER BUYING CAR BRAND THAT THIS DEALERSHIP SELLS JUST SO I N ER HAVE TO GO BACK. FUCK THEM!!!

Have been doing business with Maple hill for almost 10 years. Outstanding people and service. I…read morewould recommend to anyone for their auto needs. Service is the foundation of maple hills success!

Worst Service Experience I've Ever Had - Avoid Zeigler Honda of Kalamazoo at All Costs…read more I had the unfortunate luck of breaking down in Kalamazoo while visiting family. I took my car to Zeigler Honda, assuming a dealership would be the easiest. Big mistake. They quoted me $4,000 for a new clutch on a car with only 40,000 miles. The estimate was nearly double what multiple independent mechanics quoted me. I was told that if Honda ever issued a recall, only work done through a dealership would qualify for reimbursement--so I felt completely trapped. The service advisor assured me this was the worst-case scenario and said the parts would be sent to Honda for review after the repair. Once the job was done, they changed their story--said they'd "held the parts" for me but wouldn't be sending anything in. Honda already issued Technical Service Bulletin 22-017 acknowledging premature clutch wear due to a supplier defect. Zeigler charged double the labor listed in that bulletin, and to make things worse, they performed additional work I never authorized, which ended up causing additional issues I had to have corrected elsewhere. In short: this dealership is dishonest, overpriced, and untrustworthy. I've owned Hondas for many years, and this experience was such a disaster that it's made me question the brand altogether. If you ever find yourself needing repairs in or around Kalamazoo, take your car literally anywhere else. You'll save money, time, and a lot of frustration. Zeigler Honda is an embarrassment to the Honda name.

Last time at Zeigler, listen to the other reviews. I've been coming for years but my last oil…read morechange experience was the worst and the most expensive. The service staff was nice, but I miss Rich and his absence was noticed. They were not busy at all. I waited over an hour with zero check in or communication. My car was gone from the service bay for over 40mins, and again no communication. They used to check in when the service was done and it went to the wash, clearly not anymore. I've never had this experience and will never be returning. Do your self a favor and go anywhere else but here. There are too many good shops in Portage/Kzoo to subject yourself to this.

Last week I ran out of gas on Stadium, the guys in the service department did all they could to…read morehelp me out (so thankful!). So today I came back for an oil change, and I have never had a more pleasant oil-changing experience! The guys went above and beyond. They even washed my jeep. Based on customer service alone, I'd absolutely recommend the service department. I was expecting the price to be on the higher end, but the price for the oil change and inspection was great! (under $25). Keep up the good work guys!

My family had a troubling experience with Jonathan. On paper, he offered my elderly mother $2,400…read morefor her van. When he arrived, he abruptly dropped the offer to $1,000 -- less than half -- and the shift from "helpful and respectful" to pressure tactics was obvious. The next day he contacted her again with a false narrative about having a buyer lined up, which felt inappropriate and manipulative toward an older seller. We declined and sold the van to another professional organization that was fully transparent and honored their original $2,400 offer. I'm sharing this so other families, especially those with elderly sellers, know to be cautious and get multiple quotes.

Great customer service and maintenance service for my car. Would highly recommend and suggestread more

horrible service department. Had my vehicle for 10 days would not return any phone calls couldn't…read moreget any human being on the phone that could give me any kind of an update with my truck. I had to tell the receptionist to get it packed up and ready for me to come pick up, cause I'm willing to take it to another dealership.

This was an oil change / tire rotation as part of my service contract…read more Everything went smoothly from drop off to pick up, everyone was friendly and helpful. They clearly explained about suggested services coming up & why they were important. Thank you so much!

I traded in my Dodge Challenger for a Jeep. They took my car and agreed to pay me 266.00 and…read moretransfer the recreational tags to the Jeep. Two months later I get the recreational tags from Cole Nissan after they have expired and I am still waiting for them to pay me what they owe me for the sale of my car. They have already sold off my Challenger but have not honored the bill that they owe me

Absolutely the BEST car-buying experience! Dan and Rick were amazing--fair pricing, a great…read moreinterest rate, and an awesome warranty that gives me total peace of mind. I couldn't be happier. Thanks again, guys! I'll be sending all my family and friends your way. 5-star experience all the way!

Awful service. My girlfriend received a ride to the dealership because we had dropped off the car…read morethey were supposed to be working on the day before. My girlfriend walked into the dealership with 0 greeting and waited for someone to help her with rental service that she was promised. She ended up waiting for 2 hours before even being acknowledged by someone.And there was 0 apology for the ridiculous wait time .Within 5 minutes they realized she wasnt old enough to get a rental car. and she wasn't even told that by the advisor who was "helping" her. 0 accountability.