I think that this is my first negative YELP review. The…read moreservice dept has been noncommunitive and unhelpful. It seems that there is one person who can deal with EVs, but I wouldn't know because that person does not return my calls. I wouldn't purchase another EV here. The dealership's phone system has been badly messed up for over a year.

There were a few minor issues that seemed to grow due to a series of miscommunication. They made…read moreeverything right in the end I do recommend them.

If you have to get a car in the Kalamazoo area this is where you need to be! Great people that go…read moreabove and beyond!

My family and I have purchased many cars from this dealer over the last 20 years. When something…read moreas good as this exists there is no reason to change. Not your stereotype car sales scenario. Family owned and operated. I have always been treated like I am the only customer Doug has. No other options for doing car business for us. The best of the best, believe me.

Searching for a used car online is the easy part. The hard part is reaching out to all of the…read moreowners/dealers and making sure that the vehicle you saw are still available, at the same price (most places seem to change the price weekly based on an industry algorithm that updates when other nearby cars are sold), and without any major surprise that would make run from the car. They certified used '20 Lincoln Nautilus was exactly as described from features to price. Ali Kabil knows his vehicles and his craft, you can tell he enjoys what he does and so does the finance manager. This is the second car I've purchased off Ziegler. In less than 3 hours, I test drove, purchased, and drove away in my new-to-me vehicle. Would have been faster if there was 2 finance managers on duty (but it's not worth knocking a star off the rating ). All positive reviews on Google are real and well earned.

Extremely condescending and disrespectful employees. Do not go to this dealership, especially if…read moreyou are a woman. Was asked "are you sure?" when reporting my income. Comments were made about what I was wearing as well. Truly a traumatizing experience that lasted for 2+ hours. These people can't call themselves professionals on any level. Disgusting culture and workplace standards. The city of Kalamazoo deserves better.

I traded in my Dodge Challenger for a Jeep. They took my car and agreed to pay me 266.00 and…read moretransfer the recreational tags to the Jeep. Two months later I get the recreational tags from Cole Nissan after they have expired and I am still waiting for them to pay me what they owe me for the sale of my car. They have already sold off my Challenger but have not honored the bill that they owe me

I cannot speak for others, but personally I had a very poor experience at Cole Nissan. Not only did…read morethey offer me a ridiculous and unreasonable lease offer on a new Frontier (I was born at night, but not last night) they would not move off the purchase price one cent. I did counter their lease offer and their purchase price offer. Perhaps they viewed my counter offers as unreasonable as their original offers, but I was at least expecting a counter offer maybe somewhere in the middle. I never heard from them again. If you want to negotiate a fair deal on a vehicle this ain't the place to do it. I ended up buying from Fox Nissan in Kentwood, MI who were great to deal with.

Easy transaction when we were looking for a third vehicle. Chris H was a great salesman to work…read morewith and we were able to make a deal that was fair. Highly recommended

I wouldn't go back to Metro Toyota because I bought a 2025 Camry and whoever had it before didn't…read moretake care of it at all. In the sun you can see so many scratches on the paint, it really looks more like it's 3 or 4 years old instead of 1. The 2022 Toyota Avalon that I traded in was in better shape than this one. It was not detailed very good either. It has dirt in the trunk that was never cleaned. The wireless phone charger is all scratched up. Nobody showed me how to set anything up on my car, I don't even know how to work most of the stuff on it. I usually buy my cars from Sunshine Toyota in Battle Creek, Michigan. I've never left there this disappointed. They always showed me how everything works on my car. I really wish that I would've just kept my 2022 Avalon or at least bought a brand new car but I was told that there were no new ones available. My husband wanted me to order a new one but I was told that you couldn't do that. Well I guess that I'm just stuck now but I won't come back for another car.:(

It was Zeigler Honda !When you make an appointment with a sales person at Zeigler on stadium they…read morekeep it and don't pass you off to a 20 yr old. That they use a calculator !! I really had a terrific experience in Plainwell at Zeigler. Grant was my salesperson!

My family had a troubling experience with Jonathan. On paper, he offered my elderly mother $2,400…read morefor her van. When he arrived, he abruptly dropped the offer to $1,000 -- less than half -- and the shift from "helpful and respectful" to pressure tactics was obvious. The next day he contacted her again with a false narrative about having a buyer lined up, which felt inappropriate and manipulative toward an older seller. We declined and sold the van to another professional organization that was fully transparent and honored their original $2,400 offer. I'm sharing this so other families, especially those with elderly sellers, know to be cautious and get multiple quotes.

Great customer service and maintenance service for my car. Would highly recommend and suggestread more

horrible service department. Had my vehicle for 10 days would not return any phone calls couldn't…read moreget any human being on the phone that could give me any kind of an update with my truck. I had to tell the receptionist to get it packed up and ready for me to come pick up, cause I'm willing to take it to another dealership.

I would not have bought my car here if I would have known of the bad reviews. I noticed my payments…read morenever went down after years of paying my car. Then I noticed it went up an extra 3,000 . I called and they told me that if i want to keep my car after paying it off, I have to pay an extra 3,000. That's BS.

how can I give u guys a good review when your service was terrible I got a 2017 Ford escape I…read moredidn't even have it a full year . after 6 months I had to get it towed there The mechanic people told me that it was the transmission. Ok let's fix it took 3wks so I go get it on a Monday that Wednesday I stop up there told them it's doing the same thang so ok bring it next Tuesday car won't start so had it towed there again 3 weeks later ooh it was the engine lord then go get some things out the car door unlock all my shit gone and it's my fault I should of lock it how when u had the keys tell me how that's my fault u left my doors unlock plus said it was one thing but it wasn't come now take my picture down that u beg me to take gave me that lemon ass car sign Christy Jackson

Rob Mason and the team at Seelye Ford made buying my new Ford Explorer a piece of cake. Rob…read morelistened to what I wanted and took the time to get me in the right vehicle. We received a little more off the car going through Costco, so if your a Costco member it's worth doing that. Rob and Phil at the dealership are the point men for Costco members. We were not strong armed by the financial guy to get their loan, even though that's the route we took. We had such a bad experience at the Ziegler Dodge dealership we walked away from the car I was going to purchase there. Colleen showed me the service department so I would feel comfortable coming there if I needed anything. Everyone was super friendly there. Then Colleen showed me how to work all the bells and whistles I just bought in the car. The nav system, my climate control, she added my phone and contacts and more. That was so helpful, because I'm one to not read directions. I'd rather you read the directions and showed me what to do. They told me to come in anytime if I needed more help. On top of all that I can come in and get a free car wash anytime. I'll be taking advantage of that too. So needless to say I highly recommend going to Rob for your next car. Great guy and everyone else there couldn't have been more accommodating. Keep up the good work Seelye Ford. P.S. let's see more commercials with Dre.

I'm not sure if my salesperson was new or what. He came back to me in a very reasonable timeframe,…read moretold me we had an approval and that could get it to me in the next couple days. Then they proceeded to come at me with all these additional issues and stipulations. He kept asking me to do things that I had already said no to as if I was being ridiculous for not being able to. This went on for three days, with several hours and a couple of follow-ups in between contacts. I pulled some strings and spent some time budgeting to put together the down payment they told me would make the deal and let them know. At around 1pm the following day I hadn't heard back beyond an acknowledgement, so I reached out yet again. Several hours later I got a response that they still "couldn't do it." Reviews on Google are glowing. I almost felt badly harming their star rating because of a few bad eggs. Yelp users' opinions are definitely closer to what I would expect. I'm assuming in an attempt to avoid having me tell others about my experience with them, I had a person from customer care reach out to inquire - which I've never experienced from a dealership before. They convinced me to give up 3 more days of car searching elsewhere to try to make something happening. Instead, I got a novel of text messages trying to justify why he couldn't make it happen and blaming the the lender. When I pointed out that it was him that asked me for those days' patience without a foolproof plan and not the bank, he let me know that he never made any promises on our "recorded call." He said come back when you have more money up front, which felt a little like a cheap shot considering our "recorded call" was a lot of discussion about how I own a residential cleaning company and can't get to jobs without a vehicle. Hence, the reason not wasting time was of the essence. It's easy to ask people to give up more of their valuable time when it's not them having to make any sacrifices. The least they can do is make damn sure they can make something happen instead of blowing hot air. I don't blame them for things they can't control. I'm frustrated about how they handled the things they can.