Dr. Chima is fantastic, as is his MA, Charity!…read more I've been going to this office for a few years and Dr. Chima has always been a wealth of knowledge, understanding, patient and thorough. Charity is ALWAYS happy and cheerful The front office staff is not super warm - well not really warm at all.. and they don't exhibit great eye contact which is a pet peeve of mine considering I used to do that same job years ago... but it's a small price to pay for the physician and his support staff.

Disrespectful. Unprofessional. Dismissive. Arrogant. I…read morecan't believe that I was a patient of this practice for 10 years and ultimately treated like this. I was assigned Dr. Roy Harris as my PCP. Although I prefer to have a female PCP, I was okay with scheduling all of my appointments with his NP Janina. She was awesome, but eventually moved out of state. I then scheduled with NP Wendy and was happy for the most part with the care I received. At around the time she retired, the practice brought a female MD on board. I thought, "Great, I can finally have a female MD as my PCP!" Her profile described her as exactly the doctor I had been waiting for. When I called the office to schedule an annual physical with her, I was told NO because Dr. Harris was my PCP. I told the scheduler that I was not comfortable with a male performing a physical and asked to change my PCP to Dr. Michelle Do. I was told that had to be "approved" by someone named Cynthia in the office and I would receive a call back later that day. While awaiting the call back (which never happened), I started reading reviews online and was appalled by the multiple negative reviews of Dr. Harris specifically. At that point, I was not just uncomfortable with having a male PCP, but with him being my PCP. It took two more calls to the office that week to ultimately be told by Cynthia that I could NOT change my PCP assignment. It did not matter to her that in 10 years, I had never had one appointment with him or that I was completely uncomfortable with him. She claimed the practice has a policy about switching doctors. When I asked for the policy via my patient portal, she admitted that there was nothing in writing. Anyone in health care knows that if it is not in writing, then it doesn't exist. She was incredibly rude and dismissive. By the end of my phone call, the scheduler Roberta and Queen Cynthia confirmed the following: If I were a brand new patient, then I could choose Dr. Do as my PCP. Because I was already a patient, I no longer had a choice. (Whichever PCP a patient starts with is who they are stuck with.) If I wanted an annual physical with a female, then I could schedule with a nurse practitioner or physician's assistant. The female MD in their office was not a choice for me simply because my assigned PCP was Dr. Harris. Their supposed "policy" of not allowing patients to change their PCP is completely disrespectful. Brand new patients have a choice but established patients do not. Their website claims to "deliver personalized health care" and that their "philosophy is to provide individualized care", yet they will not allow patients to have a say in who provides their care. Horrible business model.

Love love love this place. Their focus on my health is top notch! They focus on joints which is…read moredemonstrated every appointment. My double knee replacement started out a little wonky but JPI got me rolling! AJ rocks on getting us organized and Shawn, Brit, Kervin and Johnson all make me stronger!

I been coming here for a few months now for my Achilles and I LOVE everyone here. The team is so…read moreawesome and welcoming and it's always a good time coming here and they have everything you could need for recovery. They listen to your needs well, are full of knowledge and advice and help facilitate and cater to your recovery in any way possible. Definitely a fantastic physical therapy place. Located near Sutter in a little strip mall type of building, very easy to find though, and always plenty of parking.

I met with Dr. Yee today for the first time. I really liked him. He asked a lot of questions and…read morereally listened to my answers as is reflected in my aftercare summary notes. He explained my options and together we came up with a plan of action. He asked two separate times if I had any other questions. Yes, he tells dad jokes, but that really created a nice atmosphere. I would definitely recommend him.

Did not address my questions. Actually diagnosed me with something outside of his field, and when I…read moremade it to the next doctor they asked me why I was there.

unauthorized charges on my credit card, inconsistent billing, unprofessional front desk (the older…read moreyt woman and the latina woman), an office manager that is NEVER in the office as well as blatantly incompetent, rude doctors who dont want to work and have SHIT bedside manner, underworked clinical staff. ONLY THING REDEEMING quality is the PA that does knee injections. At least appt when office staff was told about unauthorized charges I was told "thats not true, we dont do that"... then when I showed the screen shot of the credit cards charge originally charged and signed for $30 changed to $50 2 days later without my consent or approval (PRETTY SURE THATS NOT ONLY UNETHICAL, BUT ILLEGAL!!!) as well as my receipt which I signed for $30!! so when I was roomed the clinic staff i was told that the manager (who has never resolved or addressed the matter of unauthorized charges) was in office. after my appt I asked to speak to her but the front desk staff lied and said she was not there. I loudly, sternly and publicly complained as I walked out the office. No curse words, no names just upset about being charged without my consent. later that same day I went to the lab and they couldnt see me because someone was actively in my chart. 3 days later I get a missed appt fee for a missed appt in Sept that I missed due to my daughter having a seizure. I called prior to appt to advise staff and was told I wouldn't be charged. ALL OF A SUDDEN when the UNPROFESSIONAL and DOWNRIGHT RUDE FRONT OFFICE STAFF are called out for their bs billing practices, unauthorized charges and lies; I get charged for a missed appt due to a medical emergency that was cancelled prior to the appt. DO NOT WASTE YOUR TIME. Insurance is EXPENSIVE AF, This office is in bougie Roseville expensive AF, while be DUSTY AF, OUTDATED, Rude AF, liars that charge your card without consent, notice or approval. Spend your money elsewhere use insurance elsewhere and get better treatment and care!!!

I saw Dr. Hansen for shoulder surgery and recovery due to tearing the labrum in my shoulder during…read morea workout class. I was able to get scheduled within a reasonable time and get a surgery date within the month. Surgery went great and I now at 80% mobility again post surgery after doing PT. I would recommend him for sports related shoulder surgeries.

Total waste of time. Seem like chiropractor was afraid to do anything more than try to pop your…read moreneck or back and use a vibrating massage box. Advertised as sports medicine chiropractic don't feel like that was the case.

I left a message for the office before they opened. I received a call back immediately upon them…read moreopening. They were able to see me within an hour SAME DAY as a new patient! Upon arrival, I was warmly greeted. Initial intake was super simple and quick. I was grateful they did not require x-rays. The office was immaculate. I forgot a mask, they kindly provided one. I greatly appreciated their efficiency and timeliness from start to finish. There are 3 Doctors staffed. I had Zach (apparantly the puppy of the crew.) Zach asked questions and took time to discuss my concerns. The office is sufficiently staffed. There are multiple beds for the electrical stimulation tables and they are immaculate. Very impressive office and staff. Thank you guys!!!

Excellent chiropractor. No appointment needed. No contracts. No fuss ...Dr Z just fixes you and…read moreyou go on with your life. He's very nice, but most importantly, he's gentle. We've always felt comfortable with his adjustments and better afterward. So because of our experiences...we highly recommend.

Been going to Dr. Z for over 20 years, he's simply the best! Even after moving, I still drive 35…read moreminutes whenever my back goes out because I know he'll get me straightened out. What I love is that his goal is always to fix you on the first visit. He's not about selling memberships or unnecessary treatments He's just legit care!

We come here every fall for sports clearance physicals. I always seem to forget to make an…read moreappointment with their PCP and then she's booked out for months. Accident and Sports Injury clinic gets us in and out for cheap! They even have the forms available for most school districts- super helpful for us busy moms! It's not a comprehensive exam that replaces a yearly physical with your PCP but they are kind and quick and will get you playing safely. I enjoy being so close to their office by the Roseville Traders Joe's.

Today was my first and last time visiting this practice. I went in for an adjustment after having…read moreback pain that was getting worse. After the chiropractor did the adjustment he said there was another treatment they could do and sent me back to the waiting room. The receptionists checked in multiple people and answered multiple phone calls during that time. At this point I didn't know what I was still waiting for and asked the receptionist if I was done and if I could leave. She then took my copay and the other receptionist tried to call me back as I was headed for the door. I didn't even realize she was talking to me as I was already leaving. Very poor communication and I will be looking for a practice with better communication moving forward.

Injured workers beware Dr. Rashid favors the insurance company not the injured worker.read more

Dr Rashid was so kind, patient, funny and explained himself along the way. I was terrified but I…read moresurvived it. The office staff was always polite on phone and during my office visit. In a crappy situation they made me feel more relaxed and a little less scared.

I am extremely disappointed with this office and the way my billing and insurance matters were…read morehandled. My initial visit went well. We discussed my treatment needs, and I agreed to have foot x-rays taken in order to obtain custom orthotic inserts. Before proceeding, I specifically confirmed that both the x-rays and the night splint I received would be fully covered by my insurance. I was assured there would be no out-of-pocket cost for those items. I was later informed that the orthotic inserts were not covered by insurance, so I paid $500 out of pocket because I was in significant pain and seeking relief. When the inserts were ready, the office attempted to schedule a follow-up appointment for pickup. I explained that an appointment was unnecessary and that I would simply stop by to collect them, which is exactly what I did. Two months later, I received a bill for the x-rays and night splint -- the same services I had previously been told were fully covered. I was also billed for a "visit" related to picking up the inserts. That "visit" consisted of me walking into the office, paying my balance, and leaving with the inserts. I never saw a doctor or nurse, never left the waiting room, and the entire interaction lasted only a few minutes. I contacted the office to dispute the charges. While they agreed to waive the fee for the pickup "visit," they refused to remove the charges for the x-rays and splint despite the information I had originally been given. I also expressed concern that billing for a medical visit that never actually occurred could constitute fraudulent billing and stated that I intended to report the matter to the medical board. The representative I spoke with responded dismissively and told me to "go ahead." Afterward, I contacted my insurance provider directly. They confirmed that they would be recouping payment for the improperly billed visit and that I did not owe any balance for the x-rays or splint. They also informed me that the orthotic inserts likely would have been covered had the office properly submitted the claim. Furthermore, submitting claims to insurance is part of the provider's contractual obligation. Instead, I was required to pay $500 out of pocket for something that should have at least been processed through insurance and applied toward my deductible. Patients should be able to trust that a medical office is providing honest, transparent information regarding billing and insurance coverage. Unfortunately, that was not my experience here. I believe patients deserve to be aware of these practices before seeking care from this office.

Five. Stars all around. Very large free parking in a safe area. The wellness center has large lobby…read moreand the office has enough staff to take care of your foot issues at every level. Dr. Pham is really a winner. He engages with patients and vendors to help all aspects Relating to your feet. Very few doctors engage in neuropathy but Dr. Pham does and has test to determine if supplements will work for your case. Lastly, just found out they have a three chair spa in the back! It is very tranquil and professional. This is real full service for your feet.

Called for 4 days STRAIGHT in regards to a Roseville Sutter Hospital Referral and we went through…read morethe correct prompts to the referral option to speak to the correct person. Got sent to Amalia's voicemail each time and we left a voicemail each time to get a call back. My fiance has had a broken arm for OVER A MONTH. Lo and behold I call the direct front desk number since the referral line wasn't working and guess who picks up? Lovely Amalia. Apparently the referral was rejected days ago and no notice was ever given to us. Amalia says that they don't give notices out but if she actually PICKED UP THE PHONE, we would've actually spoken to her and known the news already. Don't even bother with this place. Horrible customer service with avoidant staff that just want to act condescending with their Ebonics speech.

Front office staff need to be trained in professionalism and manners. Also, left messages on voice…read moremail 3 different times and never received a call back.