The customer service here with Sonel was excellent - above and beyond. His assistance was such an…read moreimportant part of resolving a complicated hybrid battery replacement on my Prius. He thoroughly explained the Toyota warranty on these costly parts. The mechanical work on my car was completed in a timely manner. I also want to note the exceptional ambience for customer care at this dealership. They provide very comfortable spaces for customers who are waiting during service including a "quiet" room work area and a snack bar. Definitely 5 stars‼

Here's a strongly worded review that gets your point across while keeping it grounded as a personal…read moreexperience: I had an extremely disappointing and frustrating experience with North Miami Toyota, and I feel compelled to warn others. A family member of mine was sold a vehicle that should never have been put on the road. Not only was the car unsafe, but it was also significantly overpriced for its condition. What makes this even worse is the way the entire deal was handled--there was a clear lack of transparency and professionalism from start to finish. To add insult to injury, they failed to provide all the required paperwork, which is not just poor customer service--it raises serious concerns about compliance with legal obligations. Buying a car is supposed to be a straightforward and honest process, but this felt anything but that. This experience left us feeling taken advantage of and misled. I strongly urge anyone considering doing business here to proceed with extreme caution, ask plenty of questions, and double-check everything before signing anything. Trust is everything in this industry, and unfortunately, this dealership did not earn it.

Exceeded my expectations! Thanks…read more I'm happy the owner exceeded my expectations! Thanks He is very friendly and I felt at ease through the entire process. I feel I was treated very well and the whole process was painless. Highly recommend buying a car from him. The price He told me on the phone wast it; very different of the others dealers when you go there it is always some much more Thank you for all the time you spent with me and explain every detail. You are awesome. I am a woman who was shopping for a car it is very difficult to do it alone but the attention is very customized to my budget and my needs He went out of his way to provide the highest level of customer service, I'm really happy with my new car and with the deal I did.

I had the pleasure of purchasing a vehicle from here. The customer service was excellent and the…read morelisting was affordable. 5/5

working with South Florida autos was amazing, James was so great. I bought this car on my own with…read morebad credit and he was able to help me and get me into a loan and get me financed for the car and it was an awesome little car I got a mini. He is just very professional and very easy to work with. I would recommend buying cars from him anytime.

Since I moved here in 1994, I was told to stay away from the NW 27th Avenue dealers. Eddie at South…read moreFlorida Auto Sales made me change my mind after buying a used F150 from them. I went with the expectation of finding a clunker and what I found was good combination of price+vehicle+attention. Eddie, thank you so much for selling me the truck. God knows I need it at this time and I thank you for being extremely honest as well.

I pulled up at 6:50am because I had a 7am appointment for an oil change. They never asked anyone if…read morethey had an appointment. They just started going window to window. At 7:20 I asked where the appointment line was and the tech said " we don't really do appointments here". (Braman Honda has a website where you can make appointments for all services). Classic Miami attitude from this guy. After about an hour and change I gat my car back. I open the hood and one of my clips to the engine air filter is unlatched. (I always lift the hood and check everything before I leave any service). Anyways, I will not be returning here. Did I mention the old man cutting his nails in front of everyone waiting for service?! What a great example of class!

I do not know why there are so many bad reviews here. Whenever I have gone here they are truly…read moreprofessional and get the job done. It is reasonably priced and help solve the issue in a timely manner. Whenever I have gone Edwin or Brian help. Every staff member was professional and helpful.

David made this the easiest, most stress-free car buying experience I've ever had. I've already…read morerecommended him to my friends and family--that's the highest compliment I can give!

Professional is an understatement Responsive, Courteous,…read moreExpert, Friendly all the things you want. I didn't realize how little I knew about cars until I met David. I thought I was just going to use his services to save money since he can get much better rates than an individual can and no BS get real pricing car fax etc. But he explained to me certain cars I considered different years were different and certain cars while great on the surface didn't have long -term reliability and had no problem being transparent. He knows which dealers are crooks vs realiable and was a breath of fresh air not to be sold to walk into a dealership. We did a 180 on what was best for my family (which is where he started). Can't reccomend this service enough. USE HIM FROM THE BEGINNING and Dont wait. Save yourself time and money now through the treacherous car buying process!

You will get white glove service from their service department but at a very high price.read more

What a horrible experience here! First, dealt with someone named Erika Vasquez, who I'm not sure…read moreis a real person. We made an appointment to test drive a car. When I showed up at the scheduled time, she was not there. Someone named Melvin Cabrera greeted me and told me they didn't have the car! Then apologized and offered to meet me at my home for a test drive. Even got an automated confirmation. When the hour approached, I tried to reach Melvin to confirm. Texted. Called. No response. And no Melvin. Will never use this dealership ever again!

A short time ago I got into a reck and totaled my car and needed something right away. I ended up…read moreseeing a listing for a 15 Honda Civic Si, Made some arrangements to see and test drive the car and everything went smoothly. The process of getting the vehicle financed was quick and smooth no issues arose. I specifically dealt with Levy and he was fantastic. One month later I still have the car despite it having 130k miles the car runs and feels brand new with no issues, no warning lights. I would definitely come here again.

Purchased a 2006 4Runner and Levy helped me test drive. They gave me a reasonable deal and made the…read morebuying process easy. I was very impressed by Alejandro for taking care of registration and after purchase add ons as promised... 5/5 stars

I have been a customer of Autoworld for 8 years and within that time have purchased 4 vehicles…read more This is a family business and they truly treat you LIKE FAMILY. Tell them exactly what you are looking for or what features you are looking for in a car and they will point you to the best option they have. I've even made a special request of the specific vehicle I wanted once. Since I had the time to wait, they search and got me exactly what I asked for and wanted. The customer service is superb and honest and that's why I continue to come back to them with any and all my vehicle needs. Thank you!

So thankful to come across an honest dealer. They were recommended from a friend that also bought…read moretheir car here. They care to hear your needs and wants. It's a family owned car dealer and everyone there is nice and explains everything thoroughly. So happy with my purchase. Will definitely be recommending Autoworld of America to others. The good word needs to spread.

avoid this place by all means there are 1 billion percent dishonest the sales person Alan is very…read morerude and unprofessional so is the main man the manager Sam he will tell you the cars perfect but he just wants your money make sure you test drive more than once bring your own Mechanic cause they will attempt to sell you a lemon and then say all sales are final and as is MIMAI CROOKS AT WORK IN BROAD DAY LIGHT AVOID THE HEAD ACHE YOU WILL THANK ME

These guys are great, they will buy your vehicle at a better rate than carmax, carvana, etc. and…read morewill not have you buy one of theirs in return. First time ever selling my car and the whole experience was super transperent. I was informed of everything throughout the whole process. Sam is an excellent guy, If you need help ask for him.

Unfortunately, I did not walk away happy at all from my experience with Car Factory Outlet Miami…read more STEER CLEAR OF THIS PLACE To begin with, the car I purchased did NOT come with the original key or key fob. Instead, I was given a completely different third-party key, and I was told I would receive information later to obtain the proper FOB. That never happened. Honda quoted me around $275 plus tax just to cut and program a replacement key/fob for the vehicle. Every time I followed up with the dealership, I was given the runaround and told the car was sold "as is." Second, the pricing and financing process felt extremely misleading. I was initially told my payments would be around $367 monthly, but after fees and paperwork, the payment ended up being about $400. Important details were not properly explained before I signed. I also noticed the contract listed the vehicle at around 43,000 miles, but by the time I drove it off the lot it was already showing around 46,000 miles. What became even worse was the financing situation afterward. The dealership apparently could not secure financing through a bank, yet they continued having me make monthly payments directly to them instead. My checks were being deposited into the dealership's account rather than through an actual lender. During this process, my credit was negatively affected. The experience became so stressful and unprofessional that I ultimately had to hire a lawyer to resolve the issue. After legal involvement, the dealership was forced to take the vehicle back and issue me a full refund. It was an exhausting and horrible experience overall. While the staff may come across as friendly during the sales process, I personally felt misled and poorly handled throughout the entire ordeal. I strongly recommend that anyone considering buying a vehicle here carefully steer clear. Don't waste your time or your money.

I purchased a Mercedes-Benz in 2022 for $35,000 from Car Factory Outlet Miami. I was 18 years old,…read morebuying my first car, and it's clear now that my lack of experience was taken advantage of. I put $3,000 down, but later learned that none of that money was applied to the vehicle price. I was told it went toward "dealer fees," which was never clearly explained to me at the time. As a young buyer under pressure to get a car, I trusted what I was told and didn't fully understand the breakdown until later. There was no transparency, no effort to explain costs clearly, and no concern for making sure I understood what I was signing. Looking back, the price, fees, and structure of the deal were extremely unfavorable and misleading. I regret trusting this dealership and would strongly warn first-time buyers and young customers to be very careful, ask for everything in writing, and consider going elsewhere. This experience left me feeling taken advantage of rather than supported