Excellent Experience!…read more I had an amazing experience with the team at Kia! From the moment I walked in, everyone was friendly, professional, patient, and genuinely helpful. They made the car-buying process feel smooth and stress-free, and I never felt pressured or rushed. I truly appreciate the time they took to answer all of my questions and make sure I was comfortable with my decision. I'm excited about my new vehicle and grateful for the great customer service I received.

If you are a female unaccompanied by any male I would not…read morerecommend purchasing a package of bubble gum from this location. Everyone their lies you can't get better service from a homeless person. Then you can receive from the finance to the sales persons. save your money. Save the activation. Do not I repeat do not shop at KIA SON at McDonough location.

I bought my new car from here. as car buying goes, It's fine. I will warn buyers that once they…read moretake you to the back, they're gonna try to upsell you with all kinds of things. And use all those psychological tricks. I did get the gap insurance. But I didn't succumb to anything else. They have A Guy That does car detailing, he's part of son's Honda, but you actually pay him separately in cash. And he did a really good job in my car. I would recommend if you're going to purchase a car and they are very hospitable here.

Leave this is feedback:…read more I highly do not recommend this dealership. I dropped my car off on Friday at 1:00 PM and was told the service would take only 2-3 hours. After receiving no updates, I had to call and learned my advisor had left for the day and my car was still not finished, leaving my family stranded without transportation. The car wasn't ready until late Saturday afternoon. Less than 24 hours later, it broke down on my way to work and I had to push it home in the heat. Now I'm stuck with an almost $2,000 service bill for a vehicle I can't even drive. The lack of communication, poor service, and refusal to take responsibility are completely unacceptable. I trusted this dealership to properly service my vehicle, and instead I ended up with a car that broke down immediately after leaving their shop. I would strongly caution others before bringing their vehicle here for repairs.

Do not purchase a vehicle from this location. Salesman Isaac is a liar and only wants to make a…read moresale. He will sale you any lies which include promises that he doesn't keep. He is very unprofessional and will dodge your calls, not only will he dodge your calls but he will look you in the eyes and lie. I highly recommend going to Angela Krause Ford in Alpharetta Ga if you're seeking professional salesmen.

I would not recommended coming here if you're looking for honesty in a workplace. Isaac has not…read moreanswered or returned any calls and is very rude. Cannot be trusted

I've always avoided car dealerships because I couldn't fathom the idea of being pushed/pressured…read moreinto a sale. Welp, I decided to take my car and trade it in for a Corolla and was pleasantly surprised by the overall experience. Calvin Brown was my sales rep and he was attentive, knowledgeable of the inventory/specs/capabilities, and answered questions thoroughly. Even when we challenged him on a few things, for example, the subscription services, he was extremely patient and provided us with the most accurate information. David Washington who is the finance manager carried out the remainder of the deal finalizing the numbers, paperwork, offering additional services, and explained next steps post visit. Purchasing a new vehicle is a big investment and the team made it worthwhile.

Someone replied to my review to get in direct contact with the dealership. No name given to contact…read moreand the title of the person sending that reply was Business Manager. I left a message for the general manager, Lorenzo Smith, this morning, Aug 6, 2026. It is now after 6:00 p m and no call back. Do you always make it difficult for a customer to get any help? You don't mention who to get in direct contact with and it's been 10 hours since I left a message.

Dawson T is the one .. the truth !!! Walked in he was beyond pleasurable, kind, and NOT pushy at…read moreall i felt like a person like he cared !!! Quickest dealer deal done I very much enjoyed my time in the dealership and dealing with Dawson made the process very easy and not painful at all!!!! Thank you

Jeremy service advisor is very professional and on point with the communication and standard of…read morework!!

A fine dealership if you happen to be in the McDonough area and own a Subaru. Go here.read more

This is a decent place…read more As a single woman, I dread dealing with anything or anybody related to car purchases, maintenance or repairs, and am always thankful when I find a place with people who work with integrity. Subaru of McDonough is such a place and their Service Manager, Mark, is such a person. Mark jumped in as a new manager and cleaned up a potentially sticky situation with some repair work on my car. He did the right thing even though there was no immediate positive return on his actions. If you're in the market for a new Subaru or need repairs on the one you currently own, you can put your trust in Subaru of McDonough.

Warning: Make sure you get TWO key fobs before leaving the lot…read more If you buy a used car from this dealership, make absolutely sure they provide you with two key fobs before you drive off the lot. When we purchased our vehicle, we were only given one key fob. We were told they would "look for the spare" and mail it to us once they found it. In hindsight, that clearly meant they didn't actually have a second key. Unfortunately, when we later lost our primary key fob, we had no backup. Replacing a key fob can cost anywhere from $500-$800, so this is not a small issue. I really wish we had negotiated a lower price or required a second key fob at the time of purchase. Hopefully others can learn from our mistake and avoid being stuck in the same situation.

McDonough Hyundai charged us $1,500 for gap insurance. After I got home I researched and found out…read morethis was an incredibly exorbitant amount. I called after a few days and the finance guy (Mason Clark) said that they pretty much could not take it off, etc. but we could come and sign a form, however, he said it would not reduce the payments (he was lying of course). After a week or so we went in and signed the form and he admitted that this would indeed reduce the payments. We also signed for Smart Pay at time of buying the car, there were charges that he did not inform us of. We called Smart Pay and unenrolled from the program. Mason Clark said that he showed us a video that explained the charges at time of signing, another lie. DO NOT DO BUSINESS WITH THESES PEOPLE.