Went well very caring nurses and doctors. Very organized and efficient. They are sensitive to the…read moresituation

Beware of hospice of the valley. They are clueless when it comes to giving comfort to patients with…read moreend stage lung diseases. After being forced to sign in a relative into this "hospice" one of their nurses told me the truth and said they are "still learning about how to treat patients" with respiratory distress. She was not kidding. This hospice was useless,incompetent and was very sadistic to my relative (the patient had never smoked in their life, was stable until the last 1 year of their life when they went on constant supplemental oxygen ) My relative died a horrible death , and suffered severely for the last 3 hours of their life , literally suffocating with this "hospice " care in el camino hospital. One of the hospice student nurses decided to reduce the oxygen flow for the relative, who was kept comfortable with the original level. It was the hospice doctors bad decision to lower the oxygen flow and then give morphine/valium/etc. After that, for over 3 hours, the patient suffocated and suffered great discomfort to death. They were literally Suffocating, And the breath sounds were not the usual end of life death rattle and not cheyne stokes breathing. (patient went into the hospice after getting stabilized by the ER department, then transferred to 3rd floor TCU. The hospitalists wanted the hospital room for someone else - it's a business, after all. So we were pressured into signing up our relative into this horrific hospice. El camino hospital hospitalists and Sutter /hospice of the valley knew we were in a vulnerable situation. ) In the last 3 hours of their life, my relative suffered with loud labored breathing, with a look of terror on their face. Never in the course of their illness did they have so much suffering, until the incompetent hospice of the valley nurses and doctors (in training) did their mischief with the patient. The relative had a pained desperate expression , looked like they were drowning, and we family members only stood by helplessly and kept begging the nurses for pain medication for the patient, which they did eventually. Maybe they were waiting for the approval of the hospice doctor. Family members foolishly trusted this hospice to help make the dying process a little easier. I'm very surprised the hospice nurses and doctors don't know much about treating /comforting patients with end stage lung cancer , COPD, emphysema, interstitial lung diseases etc. Because all of those usually, not always, end with respiratory distress for the patient. Kevorkian would have been more effective and sympathetic. The clergy man was the only competent and compassionate person we encountered. Maybe this hospice is only for dementia patients. Unfortunately, I've sadly seen two other relatives die in 2 different hospices (not "hospice" of the valley, and they suffered too , but the nurses and doctors were a little more knowledgeable and helpful. hospice of the valley is the worst. I understand the need for hospice, but do your research on which hospices are best for you or your loved one's condition/disease/illness. Veterinarians are more knowledgeable and compassionate to animals that need euthanasia. Even convicts on death row have quicker less unpleasant deaths , compared to what my relative experienced with this novice hospice.

Interim was with wonderful during my husband's last few years. Need to reschedule or move…read moreschedule, no problem, someone always picked up the phone even if after hours or weekends. Care was great, compassionate. All the caregivers were wonderful.

This review is for Juan Carlos Barrios…read more In January it will be one year that Juan Carlos has been caring for my husband, Wayne. For most of that time, he has been working wiith Wayne alone. In September 2023 we were blessed to have 2 other caregivers join our team.This allowed me to see another side of Juan Carlos' people skills. The two people that joined our team are skilled and trained working with people in my husband's condition. However every patient is different. Juan, Carlos has done and continues to do an excellent job in training the caregivers how to best work with Wayne. Juan Carlos is very patient and is very mild mannered. He emphasizes that the three of them and Wayne and I are a team.He emphasizes that the three of them and Wayne and I are a team. We are so blessed that he does not have an ego. The addition of two other care workers in our home has been wonderful and an easy transition. A great part of the reason is because Juan Carlos is a true TEAM player.

Redwood Hospice truly the most amazing godsend that anyone can imagine. Prior to my Mom entering…read moreinto this service, I had preconceived ideas about hospice as 'useful' but 'not something to be spoken about.' I could not have been more wrong. Dr. Joshi takes the time to meet with the family which is unprecedented in this field, and his kindness and serenity meant so much. Dindo Bustrillos was my Mom's nurse and it's hard to fully articulate how wonderful he was, is, and always will be!! His expert knowledge, compassion, patience, good humor, and beauty of spirit were there every day, and I mean EVERY day!! His medical knowledge is bar none - simply outstanding. And, his nurturing presence made such a huge difference as the days wore on and became more difficult. I don't know how Dindo is able to retain and exude joy and caring in such a difficult profession -- the fact that he can hold so much and help during the most harrowing times in such an impactful way is astounding. Thank you so very much to Dindo and Redwood Hospice for your help during the most difficult life transition I can imagine. I am forever grateful.

Redwood Hospice has been an amazing service providing incredible care to me. My team consisting of…read moreJennifer Constantino RN, Natalie Stephan MD and Jareth HHA go above and beyond what I consider typical care. I sing their praises.

Hospice care for my Mother was exceptional. Any concerns were handled 24/7…read more Colby Perez explained all the unfamiliar phases that are part of the hospice process. Her support was well needed and the personal care she provided to both my Mother & myself helped through this difficult time. I felt that the support I received was beyond expectations. After researching for hospice care, I chose With Grace because of their high ratings and they delivered.

So our family has had the opportunity to work with, With Grace, on two separate occasions. My aunt…read morewent under their care at the end of 2024, and was on hospice for 3 months before passing. They were caring and compassionate and spent the necessary time needed to answer any questions or to just put my uncles mind at ease that she was being looked after. Colby was exceptional at gently talking with him and explaining her decline. Fast forwarding to this past week, my uncle who started off 2026, in the hospital with some unexpected issues, declined quickly. After 12 days he came home on hospice and our logical choice was to use With Grace once again. We were blessed by the staff, but Colby in particular. She checked in on him daily and would gently talk with him and play calm music for him during her visits. When he became non-responsive she would continue to check in on him to monitor each stage and to make sure that he was comfortable. I appreciated her communication with me, our caregiver, and her amazing and calm approach. Each step of the process and engagement with their staff with both my aunt and my uncle, were exceptional.

We had an outstanding experience with Family Matters, and I wanted to share this review because…read morethis is what exemplary care should look like. My 75-year-old mother underwent necessary brain surgery three weeks ago. Three days before surgery, she had a ground-level fall, tore her rotator cuff, and sustained a small fracture. Because the surgery could not be deferred, she proceeded as planned but required significant care at home afterward. She had been fully independent, and although she lives with my father, the caregiving needs were beyond his comfort level. I was able to help for a few days after her discharge, but it was clear they would need additional support for her to remain safely at home. The hospital nurses were wonderful, but my mom needed assistance even with basic tasks like repositioning in bed and using the restroom, as her left arm was immobilized. Our hospital care coordinator connected us with Amy, the client care manager for Family Matters, who met us at home right away. She performed a thorough evaluation and took the time to understand my parents' needs and preferences. Almost immediately, we were connected with KJ, the Director of Operations, who coordinated the caregiving schedule. She ensured an excellent match with caregivers and that coverage was consistent and reliable. Communication was seamless--KJ was always responsive and proactive with updates, and we never felt out of touch. My mom especially wanted to recognize her primary daytime caregiver, Maria. Maria was attentive, warm, and incredibly experienced, with over 20 years in caregiving. She is also an excellent cook and was especially skilled in helping my mom with more vulnerable tasks like showering. The other caregivers who supported nights and weekends were also wonderful. The team clearly put thought and care into matching personalities and backgrounds, which made a meaningful difference. Over the following weeks, my mom gradually regained her independence, and we were able to scale back care smoothly. The team made adjustments easy and seamless. We would absolutely use Family Matters again. This was our first experience with a caregiving service, and we were initially apprehensive, but they made the entire process easy, supportive, and reassuring. We would use them again in a heartbeat.

Managing my father's 24/7 caregiving across three agencies on top of everything else has been an…read moreenormous undertaking especially while working a demanding full time job. Even more challenging is finding caregivers you can truly trust during such a vulnerable stage of life. A very special thank you to Family Matters, and my father's caregiver, Sade. He is under hospice care with advanced dementia, and can barely speak. Sade is consistently patient, and kind, and gives me complete peace of mind whenever she's caring for him. Most importantly, she engages with him and makes him feel seen. This is in sharp contrast to other caregivers we've experienced who are often on their phones and treat him as if he's invisible. I'm also especially grateful for KJ who manages the caregivers and scheduling. While other agencies haven't taken the time to meet my father or me in person, KJ made it a priority to get hands-on training to fully understand my father's caregiving needs. Because of this, she's been able to step in to provide training and support which is a huge godsend given my limited bandwidth. She even proactively revised the caregiving shift note template to make it clearer and more helpful for our caregiving team. Family Matters has truly exceeded our expectations because they understand the real meaning of caregiving. On top of that, their participation in the Veterans Assistance Program, which requires stricter qualifications provides an added layer of confidence and experience.

My cousin is bed bound. On Short notice they had someone come out for two days. The person Sent…read moreby Gentiva was very good, and my cousin was very happy with the care he received. I will keep them in mind for any future needs I may have for Home Health Care. They deserve a 10 thumbs up

I'm sure they get busy and I do understand mistakes can happen but my Mom (96) was in pain for over…read more18 hours. Gentiva got our address wrong, they did not send nurses out like they said they would. The delivery of the bed and table was all wrong because they had the wrong address. Over all the day we really needed Gentiva Personal Care was one of the worst days of my life. My Mom passed a few days later. Just sucks she was in so much pain when if they did there job right it would have not happened. Just saying. I will say if your thinking about using hospice for your loved one, you should, you most certainly want your loved one to be at peace there last days or hours, just be careful who you choose. God Bless.

Referred by Kaiser- very disappointed; doses not speak good English - made fast decisions without…read moregetting more info. Will be contacting Kaiser Admin .

Derick was extremely responsive, caring and went the extra mile to help my family find a place for…read moreour loved one. He checked in regularly, answered all our questions (and there were many), and followed up when he said he would. I would definitely use him again and refer him to others. Thank-you Derick for making a tough couple of days easier.

My family cannot say enough good things about Caring Hearts. The staff there is dedicated to…read morehelping the residents there live with dignity and a sense of belonging. Michelle makes it a practice to reach out to families with "Good news" and pictures that show everyday successes and small joys. Prior to going to live at Caring Hearts our mom lived at a much larger (And frankly much more expensive) care home. However the level of personal care and attention that she now receives has resulted in a substantially higher quality of life for her.

I wanted to write this review for Olivia and the staff at Caring Hearts. They are really dedicated…read moreteam and are doing amazing work. My father has been doing much much better under their care than in other places we've tried. The facilities are always clean, the workers are super attentive to my father's needs, and visiting hours are very flexible. Olivia has been very kind to my father and I throughout the entire process of getting him situated. Additionally, they offer a very reasonable rate for the level of care they provide. I cannot recommend Caring Hearts enough.

this. company stay away. in my case they sent over already injured people (pregnant lady who was…read morehaving vaginal bleeding, a person who lashed out at me and said she had turrettes, and another who had dental problems needed surgery for a hernia, constantly on her phone and was vrry fast to tell you all of her problems as well as what she wanted you to order her to eat from doordash). also when i let their scheduler know she said i have to stop giving her bad habits. never met my scheduling needs (ever) people calling in sick, and i would find my caregiver laying down in my living room. this is just my experience and what happened to me. after i reported this the lady alex started yelling at me and blaming me for their misconduct :( either way this sick person is looking somewhere else instead

My neighbors physician recommended Home Instead Senior Care for her mother after she was at Vasona…read more We are very close to her. She was very grateful for the service provided. I can't remember her name....I think it was Lily? She was very helpful and ensured all the details were 100% correct. I had a concern on a Saturday am. When I called I left a voicemail I got a phone call back in 20 minutes. Pretty quick for a weekend. Now I can just text anytime.