Homecare Review for Evanston CareNow Homecare Hi Tracy,…read moreThank you for your dedicated service. You provided excellent care for Ms. Birdie, and I can assure you that, in her own way, she truly appreciated the help she received from your caregiver and the others who stepped in when needed. Please extend my heartfelt thanks to your outstanding team of caregivers for their compassion, support, and professionalism in caring for my mom. God bless you all,Brenda

Tracy and her team are wonderful and helpful. The care coordination they provide has gone above…read moreand beyond to help my clients. They have helped clients and their families determine advanced directives, go over medications and scheduling, and help them stay in their own homes. Aging in place allows peace and independence, and Tracy and her team, at Evanston Care Now helps clients achieve that.

Found them to be disorganized and their caregivers to vary from Excellent to negligent. In the…read morefirst 6 weeks, my mother had 5 different caregivers. The final straw for me was when I was out and my brother let the caregiver in. He then had to go run errands. Fortunately, He forgot something at home and came back to get it. While he was upstairs, He heard yell "I have to go", not even knowing if he was up there! She would have left a 91 year old woman alone in an unlocked house! Beware!

Visiting Angels in Evanstonhelped me immeasurably before, during, and after an outpatient…read moreprocedure. They understood my situation and made the whole day a worry-free experience. There was a visit to my home in advance to explain how it all worked, as well as perfect care on the date. I appreciated the professionalism; plus, they were just plain nice. Like many people, I don't have relatives nearby, and this is my alternative. Lutetia

The home health aide assigned to me is pleasant, but not proactive. I understand there some tasks…read morethat home health aides are prohibited from doing. However, there are many tasks that can be done within the boundaries of what home health aides can do. Forty-five minutes to an hour of work gets done to complete basic cleaning. After that, the home health aide spends the rest of the time sitting and fiddling with their cell phone. I have suggested to management that the home health aide should leave once all is done. I was told that wasn't possible. Well, I have groceries delivered, I can make my own simple meals, I can bathe myself, I'm not craving to have a companion to talk with, and I have to wipe up whatever I drop on the floor on the days the home health aide is not scheduled to be at my home. The home health aide should always be noticing as well as asking me what else can be done during the time at my home. I also have a concern with the home health aide wanting to do tasks other than the way I prefer. There was an situation where the trash can was being emptied before it was completely full. The home health aide insisted on taking it out until I said otherwise. I'm on a limited budget, which I have explained to the home health aide before. I can't keep replacing cleaning supplies constantly because the home health aide won't be mindful of the amounts being used. I often wonder what level of training is being given at the agency.

This is a bad company to deal with.The office experience was terrible. No communication between…read morethem and client.

Thank you for your caring and professionalism during my Mother-in-Law final months. We received a…read morelot of help during the time when our family needed the most. Your staff was very nice and kind to our Mom and we really appreciate everything you had done. Thank you!

Jenny Novy is absolutely amazing! She is completely motivated by helping seniors have a better…read morequality of life. I met Jenny when I was working to get an aunt and uncle's long-term care insurance policy reinstated after they let it lapse due to impairment. Jenny listened to our story and gave me great advice on how to move forward. Now that their policy is back in force, we plan to use Jenny's group for their in-home care. An extra bonus is that Jenny deals directly with the insurance company, making things easier for the families. Thanks for your help, Jenny!

I had an excellent experience at this urgent care. From check-in to discharge, everything was…read moreefficient, organized, and patient-centered. The staff was professional, attentive, and genuinely kind.

Jim is very professional and skilled. He has a great demeanor and personality. His staff is very…read moreupbeat and professional.

Provides quality care for their clients. The whole staff and management are wonderful to work with,…read morecompassionate, and go above and beyond as caregivers.

Some of these people can't be bothered to cook, and my mother has lost so much weight! They lie and…read moresay she won't eat. Last night a home cooked meal was placed in front of my Mom while I was in her apartment, and my mother ate like she was starving!