My father received the very best care at Rancho Bellagio Post Acute. Professional and caring staff…read more I would recommend this place to others.

UPDATE: 8/17/25 after 3 pm-the EMT was also rude to him!! People need GOD in their hearts, there…read morewas no reason to talk to him the way she did, he is obviously sick & feeling alone & scared! So sorry he bothered you with questions. The other EMT was more understanding & professional Another one that breaks my heart to have to review the negative experience that our loved one has here. It appears that all almost post acute/hospice services including physical therapy services lack quality care. My daughter chose this facility, primarily because it's the closest location accessible to her, and literally walking distance to the hospital, which he would be transported to since he's paralyzed. That said, I'm just very disappointed. The recent negative reviews are accurate. The response time when he presses a button or we press a button while we're there visiting him at times is very unacceptable period. I get that they're understaffed, but for all of the money that the VA is paying for him to be there, you would think they would at least hire a few more people, and he's not the only veteran. there are a lot of veterans that are there, and they're not well taken care of. And I'm saying this based on his experience and what we've witnessed - all family members, friends and his former coworkers from the base-March Air Force. The other issue that is disturbing, is that some of the younger staff, particularly the younger males & the trainees (don't exactly know what their titles are), I've caught laughing right in front of him, making fun of him to his face, most of them smell like weed, and complaining! Complaining about him right in his face. He's not quite dead yet, and he's still coherent and understands what's going on. It's just very disrespectful and quite cruel! They also make fun of him because he's freezing, and he has two or three blankets, and constantly asking for thicker socks, and for the temperature to be warmer, and at times he's confused because of dementia, but he still coherent at times, (which is a majority of the time), he just has his moments. Now I want to give 5 stars to the head nurse, which I forgot her name,, 2-3 female nurses that are working on the C rooms section , I can't remember their names, but they are always empathetic to him including the one young gentlemen, with blonde hair & accent, he always remembers us. And last, but not at least, the 2 receptionists at the sign-in desk-entrance, if I forgotten anybody for praise. I apologize and can update this review later, because I do believe in giving credit where it's due. But for all the staff that laughed at him, complained about him and treated our loved one poorly and disrespectful. Shame on you!! The day is going to come when it's going to be your loved one, perhaps a spouse going through the same exact situation as they get old. Maybe you'll remember how badly you treated these folks-karma is a bi%#!

Great care for my grandma who needed care around the clock…read more That they gave our loved one the utmost care and comfort that we could ever ask for. My father said "after visiting and responding to dozens of care facilities, as a professional firefighter, I would rate this one at the top". They have visiting hours every day, they provide food for their residents, help them bathe, get them dressed. Our loved ones could have their own room or share a room with another resident. They have the living room area where our loved ones can socialize. They had a lady over 100 years old in their care and she seemed very happy. All of the residents are friendly to the visitors that come. When my grandma was nearing the end of her life, her caregiver Matthew was so gentle and kind. He notified us every moment regarding her status and let us know that it was time to visit. If he didn't take the extra step, I may not have been able to say goodbye. She passed peacefully in their care. The actual facility is a house on a quiet little street. It's quaint and the residents in this home get to know each other and become friends.

I love how it's a family business how the owners come down to great you and show you the facility…read moreand answer any questions you might have

My stepmother and father were referred by their doctors to seek home care for my 90-year-old ailing…read morestepmother who recently took another fall and wound up in the emergency. From the moment I made the call on their behalf, until the last conversation I had with them, I felt taken care of with sentiment, caring, and true understanding of the situation my parents were in. My stepmother does not trust ANYONE with her care - but Ben came to house the same day I called them in order to assess the situation, and find the right person for this difficult job of home care for someone who DOES NOT want it. They were ready to have someone their on a moments notice and I truly appreciate all that they have done for us so far! HIGHLY RECOMMEND this agency!

I worked for Brian in the past when I lived in Riverside CA…read moreHe was a very good boss He takes others input serious and makes sure all of the clients are number one. If I ever asked if I'd recommend Peaceful Heart's Home Care it would definitely be a yes.

My husband received the best care. When he first arrived to the facility he could not walk or…read morestand. 6 weeks later on discharge day he walked to the car Thank you PT therapist. I want to thank Marlene who made the transfer stress free. Marlene has the biggest heart and a true Gem. The Nurses and CNA are amazing and truely care. Your search is over. This place is all you need. Give them a call.

My care there was excellent. The staff were exceptionally friendly and helpful to me. The physical…read moretherapy guys (and lady) are superb and so positive which helped me with my healing process mentally as well as physically. I'll be back to see you guys but not as a patient gonna bring you some good food from my daughter's food truck " DYNAMITE DISHES " ... Ms Kim Walker

My grandmother was admitted to Windsor Cypress Gardens after a fall at home. The goal was for her…read moreto receive physical therapy to regain strength in her legs and become more independent. Unfortunately, our family's experience was heartbreaking, and I would never recommend this facility to someone I love. From the beginning, it felt like physical therapy was not the primary focus. We also became concerned that she was not consistently being assisted with basic hygiene, toileting, or changing when needed. While she was staying there, she developed a urinary tract infection (UTI). Because of her age, the infection caused severe confusion and hallucinations. Her condition became so serious that she had to be transferred to the hospital. After spending several days in the hospital and receiving appropriate treatment, her hallucinations stopped, and she improved significantly. When she returned to the facility to continue physical therapy, things unfortunately got worse. She developed bed sores, and she also had a foot infection that continued to worsen instead of improving. Our family was deeply concerned about the care she was receiving and whether her treatment plan was being properly managed. One of the biggest issues we experienced was the lack of available staff. My father and I visited multiple times, and on more than one occasion it was nearly impossible to find a nurse. One day, my father walked through the facility twice looking for someone to help, and the only employees he was able to find were members of the custodial staff. They were kind and helpful, but they should not have been the only people we could locate when our grandmother needed medical assistance. The experience that will stay with me forever happened during one of our morning visits shortly after breakfast. We were told that my grandmother had "just woken up," but when we entered her room, she was completely soaked in her own urine and other bodily fluids. She desperately needed to be cleaned and changed. My father and I did everything we could to help her ourselves, but we needed clean briefs and other supplies from the staff. We pressed the call button and waited. We continued waiting. It took approximately 45 minutes before we were finally able to get someone's attention. During that entire time, my grandmother remained in that condition while we tried our best to care for her ourselves. No family should have to watch their loved one go through that. Every patient deserves to be treated with dignity, respect, and timely care. I want to acknowledge that I'm sure there are individual nurses and staff members at this facility who genuinely care and work hard. However, based on our experience, the overall quality of care, responsiveness, and staffing left us feeling that our grandmother was not receiving the attention she needed. We ultimately made the decision to remove her from this facility because we no longer felt she was safe there. I would not trust Windsor Cypress Gardens with the care of my grandparents again, and I hope this review encourages the facility to make meaningful improvements so that no other family has to experience what ours did.

Our family is so grateful for the exceptional care my son has been receiving at this facility…read more Since arriving, we have seen tremendous improvement in both his physical strength and his overall outlook. The staff is attentive, compassionate, and always willing to help with any need, big or small. The physical therapy team has been incredible. Receiving therapy twice a day has helped him grow stronger each day, and the progress he has made has exceeded our expectations. We are seeing improvements physically, emotionally, and mentally. Most importantly, we are seeing his spirit return. He is smiling more, showing determination, and demonstrating the heart of a true survivor. The encouragement and support from the entire staff have played a significant role in his recovery journey. Thank you to everyone for your dedication, kindness, and genuine care. We appreciate all that you do and are so thankful to see him thriving and moving forward every day.

Very Egregious Accounting Principals, "ESPECIALLY" for Military Families. If you or your loved…read moreones served in the Armed Forces, then PLEASE take them Elsewhere. When presented with the errors, they refused to amend them. Zero Accountability. Run

My mom was at ICC for the past 4 years and they have been nothing but kind and caring to her…read more Living quarters is clean and organized, meals are prepared in the kitchen by staff members, I can always smell the home cooking when arriving before lunch or dinner to visit my mom. You can tell they all take their jobs seriously and really care about the residents, I never worried about leaving my mom here, I knew she was in good hands. My mom passed away in December of 2024, the staff was helpful with the arrangements and comforting as well, we will always be forever grateful to the team at ICC, they are true everyday heroes that need more recognition for what they do.

Caring, and action oriented company with prompt and informative communication and fast responses to…read moreour questions and concerns. Peace of mind that our dad is receiving exceptional care is priceless.

Contract out PT and OT services with a shoddy company called Lifespan. Advantage knows about the…read moreproblems associated with this company, keeps saying they will get another contract with another company, but never do. If you call the office on the afternoon, you will not be able to get a hold of anyone or much less get a return call, because their meetings are more important than your issues. In contrast, their field RNs and LVNs are excellent. We had to hire an outside person to bathe my mother, as two of Advantages carestaff only showed up once, and never again. Would not consider ever using them in the future.

Initially, we sought caregiver supporter through Home Care Assistance in Riverside. Our mother had…read moremajor surgery and went home after a month in the hospital and 2 weeks in a skilled nursery facility. We met with Jennifer and found her to be extremely personable, compassionate and knowledgeable. After much discussion with doctors and others, we decided to go another route for mom's home health care. Just based on our short interaction with Jennifer and Home Care Assistance, I highly recommend this company. We won't hesitate to contact them should the need arise. Thank you.

When I contacted Jo-Lynn for immediate care for my mom returning from the hospital after a fall,…read moreshe quickly went into action and was able to provide caregivers despite the short notice. I appreciate the exceptional caring and advocating on behalf of my mother.