I have rented with this company now going into my second year. I have no complaints whatsoever, I…read morelove how attentive they are throughout the whole process of applying and through renting. We have had the pleasure of working with Deborah Lago, any time we have had a repair of any issues she responds immediately and gets my work order done! I love the home that we live in! We love how they value their customers and simply checking in to make sure everything is still in order with the home! Definitely recommend to anyone who is on the search of renting their next home!

I don't even know where to start, other than this has been the absolute worst experience I've ever…read moreencountered with renting a place. I've never written a negative review before, but this one is well deserved. We initially secured the condo via a signed contract back in 03/25 directly with the landlords after we toured the property and were assured the place would be fully furnished when we moved in on 01/12/2026. A few days before we were due to travel to AZ, I got a call from a property manager (Andrea Robidoux) who works for Fort Lowell telling us that she would managing the lease. I didn't think much of it at,the time, but right off the start, I had to pay a $50 background check fee that I didn't plan on given that I already had a signed contract, then I had to correct several items in the lease agreement including the correct exit date of 04/12/26, which I was told (by Andrea) that I had to accept 04/30/26 (even tho the original contract clearly states 04/12/26) and that any remaining days not used would be refunded but only to find out AFTER the fact (when I called Fort Lowell directly) that I would held liable for the entire month of April even if I gave a 30 day notice and left on the 12th of April. The real problems started when we met Andrea at the property on the scheduled move-in date. That's when we realized that this was Andrea's first time actually seeing the condo (we know this because she told us so and we had to direct her by phone where to go when she arrived at the complex). When we all walked into the condo, there was a VERY nasty odor (more of a stench) that can be smelled before you even enter the front door (it was so bad that Andrea had an asthma attack and had to go out to the balcony for some fresh air to finally breath normally). Then we saw all the obvious issues such as carpet stains, the dirt everywhere, the dust accumulation on all the windows/blinds, ceiling fans, fixtures, etc.. After Andrea left (without going over anything in the condo and without providing any documentation such as an emergency contact list, association Bylaws, move-in check list, etc.), we began to notice many more issues such as Clothes dryer not working properly (exhaust vent blocked), refrigerator ice maker not working, dishwasher drawer broken, fireplace not working, HVAC making LOUD noises and not working properly, the only couch was heavily stained from grease/dirt, tiles in both showers were stained black from grease/dirt, leaking kitchen faucet, cracked bathroom sink, stains and hair on bed headboard, broken vacuum cleaner, only 1 working smoke detector and none in the bedrooms (against code), anything that can be touched in the kitchen was sticky & very greasy, major dirt under all the beds & around night stands, trash in the garage, etc... Additionally, there were many missing essentials such as absolutely no started toilet paper, napkins, cleaning supplies, no complete sets of dishes/glasses, no bathroom waste baskets, no salt/pepper shakers, no broom/dust pan, no mop/pail, visible stains on some of the bed sheets and all pillows had stains and nasty odor, no mattress protectors or mattress pads or pillow protectors (disgusting and against code), no working vacuum, etc.. We contacted Andrea and she advised us and even encouraged us to go and purchase what ever we needed that was missing including a vacuum and assured us that we would reimbursed so we purchased only the necessities and we spent the next 4 days cleaning the place only to be told afterwards that we will NOT be reimbursed for the $200 vacuum and the response I got from Andrea was "it's not my vacuum". We have caught Andrea on many occasions either blatantly lying to us or she is REALLY forgetful because she's managing so many properties and can't keep track (I believe it's it a little of both scenarios) I even scheduled a meeting with Andrea and the landlords to review all the issues and request that they refund the cost of the vacuum, remove the $350 cleaning fee since we actually did most of the cleaning and provide a small reasonable reduction of the monthly rent because the property was not what was originally agreed upon, but they refused all of it. There were many, many more issues not mentioned here (all fully documented), but bottom line, Andrea (and Fort Lowell Management) didn't do diligence by verifying condition of condo prior to accepting to manage this property which resulted in us dealing with major issues in what was supposed to be our vacation time. Stay as far away from this company and specifically Andrea Robidoux. Additionally stay away from any properties owned by WILLOUGHBY INVESTMENTS AND SERVICES, LLC (landlords).

I had an ABSOLUTELY HORRIBLE EXPERIENCE with Beth Jo and her staff…read more It started with a low ball appraisal from an appraiser that they selected, which had very poor reviews (Joseph's Appraisal Group - read their reviews), which I attributed to just wanting a quick sale at my expense. I was allowed to order a separate appraisal, and when it came back almost $50K higher, they would not recognize it, even though they said I could obtain another appraisal if I wanted to pay for it. When I got their appraisal, I discovered that my Ex Wife had trashed the condo, ripped out carpet and flooring, ceiling tiles, electrical outlets, etc., in order to get the price down so that she could purchase cheap. She also let her son move in with his German Shepard. When I asked that Beth Jo bring the issues to the Judge for resolution, she stated "We do not have the authority to instruct either party to make repairs or for the cost of those repairs to be deducted from one parties sale proceeds", and "Our current order does not provide for the removal of any occupants/pets from the property. Ms. xxxxxxx can you provide the reason for the two declined showings? Should future showings get declined and/or the property not be maintained and clean for all showings, we will bring this matter before the court for further direction" So, in her role as Real Estate Commissioner assigned by the Court to resolve issues, she did nothing to resolve the issues that she was hired to resolve. In addition, the low ball appraisal that she obtained failed to include recent sales with higher values, and when I asked her associate Joey Hasselbring to make sure that the next appraisal included those, his response was "The appraiser will use the comparable properties they see fit". Beth Jo and her staff did nothing to resolve the issues that they were hired to resolve, and in obtaining their low ball appraisal they helped my Ex Wife accomplish her objectives, so I don't see why she is allowed to retain the title of Real Estate Commissioner.

Terrible service. Although court appointed they treat you like trash and don't even return phone…read morecalls.

I've worked with Kimberly for the last six years and during that time, I'd be hard pressed to say…read morethat I've seen anyone else in real estate work as hard for their clients as she does. I've watched her get homes sold in record time. I've watched her get above asking price for her sellers. I've watched her win multiple offer bids for her buyers time and time again. And I've watched her do this all with a smile on her face because this woman LOVES her job...she loves it. Kimberly is committed, professional, honest, and a straight-shooter. She is constantly in touch with you, and I've never waited more than a couple hours to hear back from her. She makes you feel like yours is her only transaction even though she's a busy and well-established agent. I've worked with many agents over the years and I can honestly say that Kimberly runs circles around them. Call her, you will be glad you did!!!

I needed a market evaluation done and they got one for me the next day…read more Great service.

5 star property management service and 5 star communication from Janelle and the team!read more

yaz did a great job, super impressed with how she helped this confusing process make sence!read more

I will start by saying that Roberta and Pam are both very great and are extremely considerate. I…read morewould certainly do business with them again. However, the contractors they use for inspectors and home warranty have been nothing but a waste of money, time, and have been frustrating. Pipes are bad in my new home, even though I paid extra to have them scoped and was assured they were good. Same with electric, where there were multiple issues I had to have taken care of. Home warranty group that they use -- First American -- is worthless and basically a scam. If it wasn't for the suboptimal contractors and warranty groups they work with, they would easily get a 5 star. I hope this helps someone who works with them to purchase a home and saves them many, many headaches! And I hope they work with other contractors that are more honest.

Roberta has sold three houses for me and bought two, and I cannot give a high enough…read morerecommendation. She got me more than I thought possible from the sales. When buying she used a lot of creativity and finesse to get the most for my money even with a very reluctant seller. We ran into a seller with multiple open permits from a decade previous, and she got everything straightened out in record time. Another seller wouldn't budge on needed repairs, and she found a creative way to ensure that they had to give a lot of ground. Through it all she is great to deal with. Smart, creative, extremely knowledgeable, and tireless. Made a stressful process a lot easier to go through. Don't get someone who just hangs out a sign.

Chis Morrison and his team are amazing. As a first time homebuyer and Chris's highly impressive…read morelocal knowledge and willingness to explain the process made buying my first home a great experience. Chris and his team were extremely professional, knowledgeable, and personable. I would highly recommend Morrison Residential to anyone looking to buy a home in Arizona Market.

Cutting Edge Technology, business leading marketing strategies, and top notch staff are what make…read moreMorrison Residential awesome. I recommend them to anyone that is buying or selling. You will not be disappointed.

Highly recommend!! Jeremy was very kind, prompt, and knowledgeable. He was able to answer every…read morequestion I had and helped my family close on our very first house in two and a half weeks! I don't know how everyone did it, but they did. Jeremy and his team did an excellent job guiding us through this process and we couldn't be more grateful for such a positive experience!

FLAWLESS. If you're buying or refinancing, Jeremy and team are a type-a-gen-x dream come true;…read moreorganized, responsive, and on top of every detail. They made our home buying experience completely seamless. Thank you Jeremy and Christy, you really were amazing to work with!

Heather was absolutely unprofessional and utterly useless during my transaction. I followed up…read morewith her because I had no idea when my closing was scheduled. Her reply "I've been calling you for a week and you don't reply". She was calling the wrong number---but we were emailing back and forth! Wouldn't an email to confirm the phone number suffice? Walked into the closing and her staff had no idea of what was going on. She wouldn't come out of her office to meet me or go over the paperwork. AVOID!

Dawn at Equity title company was argumentative and unhelpful when dealing with their own lack of…read morecommunication. She never apologized or had any empathy. Their mistake will now cost more in fees and create unnecessary drama. According to Dawn, apparently it was Heather's mistake and Heather was not available so their resolution was oh well! Well to avoid unnecessary hassles AVOID using Equity title!

I had the absolute pleasure of working with Denise Nojam. It was my first time working with her and…read moreit will not be the last! I helped out with sales coordination on the listing side. We ran into some minor bumps in the road but through it all, she was communicative, informative, caring, and just a rockstar all around. I can not wait to work with her again!

I didn't get to choose the title company because I was the seller in the transaction but if I could…read morehave selected the title company it would NOT have been this one! Quick background. I, owned my mother's home, but she held the mortgage. When she originally purchased the home, she held mortgage and title. She decided to quit claim the home to me to avoid a lengthy probate process after her death. She decided to leave the state of Arizona, so we sold the home. While working with Clear Title AZ I was told that my quit claim deed cannot be used to convey ownership of the home... EVEN THOUGH it was created by a lawyer and signed by my mother and witness by a notary public. I was told this less than 24 hours from my scheduled closing date! They needed an "affidavit" (in quotes because they would not tell me the actual name of the form or affidavit needed) completed and signed by mother as well as being notarized. She's in CA and I'm in AZ! The affidavit was received and closing went on, 8 days later! During the closing and the signing of the documents my husband (who is not an owner of the home) had to sign (ready for this?) a quit claim deed!! Yes! The exact type of document they said they do not recognize to convey the transfer of owner to a property (mine) is the same document they used for themselves!! I might add that they justified the "cannot use" by telling me it's because so much fraud exists lately with quit claim deeds! So much fraud that they cannot use my quit claim deed but will use their own quit claim deed??? REALLY, Clear Title AZ? Additionally, when I received this news, I, naturally, escalated through the management hierarchy. I got as high as the vice president of escrow administration, Brandi Kirby, and left her three voicemails, one email, and one instant message via the receptionist. I received no return phone call or email from her!! They delayed my closing by more than a week by not contacting me in plenty of time before the original closing date to correct this problem. This is why they are getting a one star rating.

Garrett played a key role in helping us purchase our first home. Throughout the process, Garrett…read morekept us informed with market updates, promptly shared new listings, and arranged virtual tours whenever we couldn't be there in person. When we finally found the right home, we faced strong competition from other buyers. Garrett remained proactive, strategic, and dedicated every step of the way, ultimately helping us secure the contact. We couldn't have asked for a better guide through our first home-buying journey.

If I could give Suzie Shepherd than one star I would. She doesn't have 20+ years of experience, she…read morehas less than 10. I found out by looking up her name after our experience with her. She didn't know the area at all. Didn't know where the VA hospital was. Didn't know where a specialist hospital was for my daughter who has leukemia. Didn't know how to transfer a VA loan. Showed us homes way above our budget. Then tried to show us a house that needed so much work and in a bad area. We told her the VA would never approve a home that needed repairs and that it needed to be move in ready. She got belligerent and started to use profane language in front of our children. We were completely professional the whole time. Would not recommend her.