I had a downstairs neighbor report a leak to me. I was skeptical, as I couldn't see anything wrong…read morewith my bathroom, but the plumber I called in agreed that there was likely a leak within the walls. He contacted this remediation company which dispatched Josh to my home in just 30 minutes. Josh located water damage and used equipment to learn the extent of it, helped me pull up my homeowners insurance policy, called them with my on speaker phone, and within 15 minutes a claim was opened. The extent of the damage for my downstairs neighbor is greater, but without Josh's help I wouldn't have been able to identify the source. I truly appreciate the professionalism and speed of this company. All of the moving pieces for repair are underway.

Apex and Joshua are the absolute worst! Their communication skills need SEVER IMPROVEMENT! My…read morekitchen has been demolished and has been sitting with nothing done for almost 3 weeks. No answer from Joshua who was supposed to be my "point person" on restoring my kitchen sick. He mislead me to believe that he would take care of everything and be the person to handle things. That was NOT the case. He has failed to provide me with ANY update after asking numerous times. I have had to reach out to all parties involved to attempt to get some kind of update. I absolutely regret using/trusting Apex and Joshua.

I recently had water damage to my townhouse. I greatly appreciate Imperial Restoration providing me…read morewith an estimate and gave me valuable information with the next steps. They were very thorough investigating what caused the damage, cleaning, and stripping the damaged area. Imperial Restoration will be the first and last company I would need for any similar event.

I would strongly caution anyone considering using Imperial Restoration for water remediation…read moreservices, specifically my experience dealing with Scott Gamble. After discovering a leak in my kitchen that caused plywood damage and warping, I asked my plumber for a recommendation for water cleanup/remediation. I was referred to Imperial Restoration, and from the beginning Scott Gamble was extremely persistent and pressured me into acting immediately. He repeatedly emphasized the urgency, warned me about mold, placed a blower in the home, and strongly pushed me to open an insurance claim, assuring me the damage should be covered. Because of his persistence, I contacted my insurance company and asked whether they could begin mitigation work while the claim was being reviewed. Based on the information and photos Scott already submitted to insurance, I was told they could proceed. Work started on May 6 and was finished by May 8. Here are my concerns: * No written estimate was provided before work began. * I did not receive clear pricing upfront before authorizing work. * I felt pressured into making quick decisions out of fear of mold and further damage. * Scott repeatedly pushed me to pressure my insurance adjuster for approvals and communication. * The company left my kitchen in disarray, including tarps and debris. * I specifically asked whether they would also restore/replace the damaged cabinets and kitchen components, and was told they had "a contractor" for that instead of handling it directly. Ultimately, my homeowners insurance denied the claim, stating the damage appeared to be long-term and not a sudden covered loss. Now I am personally stuck with an invoice for $3,377.91 due June 1, 2026, for work that I felt rushed and pressured into approving under the belief it would likely be covered by insurance. I was also later informed that concerns had arisen regarding some of the documentation/photos that had been submitted to insurance, which made me even more uncomfortable with the entire situation. Now my elderly father is left without a functioning kitchen sink, garbage disposal, or dishwasher, and this entire experience has created tremendous stress for our family. My advice to anyone dealing with water damage: Please get multiple opinions and multiple estimates before authorizing work. Do not let fear tactics or pressure rush you into making decisions. Ask for everything in writing before any work starts, including estimates, scope of work, billing expectations, and insurance responsibilities. I regret not slowing down and getting second and third opinions first.

Late last night, I discovered a leak nightmare under my kitchen sink. Rigo arrived promptly after…read moreI made the initial call. He provided an excellent experience. I am very cautious with who enters my home but Rigo was very easygoing, professional, knowledgeable, and knew what he was doing. He took the time to thoroughly assess the situation, explain the entire restoration process, and clearly walk me through what to expect over the next few days. What stood out the most was his outstanding communication. He answered all of my questions with patience and made sure I felt informed and comfortable every step of the way. He also handled the insurance process while he was here, making what could have been a stressful situation so much easier. Digo's professionalism, attention to detail, and customer service are truly top-notch and greatly appreciated. I highly recommend him to anyone in need of restoration services! Rigo is truly an asset to WFM Restoration and I look forward to seeing my project completed smoothly.

Rigo is the guy super responsible and on top of it. Amazing people skills. Leaks and wall repairedread more

While trying to sell our house, we noticed some water stains on the garage ceiling. It was unclear…read morewhether the damage happened before we moved in, during our time there, or after we left. To be safe, we looped in all the appropriate parties, including Travelers and American Home Shield. Travelers connected us with Steven and Edgar from PuroClean, and we couldn't be happier with their service. Edgar was on-site within a few hours of the initial call. He quickly assessed the situation by cutting into the ceiling and inspecting for moisture or damage. He let us know the ceiling was dry, despite the stains, and confirmed there were no active leaks; something the plumbers sent by American Home Shield also verified the next day. Overall, I was really impressed with their prompt, professional service. Highly recommend!

outstanding job! Steven and the team did an amazing job annd also guided us through the whole…read moreprocess even beyond their part. Steve continued to check in and provide support long after PuroClean finished. I couldn't give a higher recommendation!

it's been a year and they have not finished the project. Debris, cabinets, sink and trash left on…read morethe premises even after repeated request to pick it up. Crown moulding in the ceiling has not been replaced. Pipes in the kitchen sink is leaking. I had to hire a plumber to replace pipes and drainage. Shaun keeps on promising to come and finish it but to no avail. I have been patient enough.

Fastest response restoration company I've ever seen you can give them a call in less than 35…read moreminutes. You'll have a professional standing in front of your door with all your water fire and Mold needs 5 Star service guaranteed

Not sure what's going on in Vegas these days, these places want your money but feel they can talk…read moreto the customers any kind of way. .I'm already stressed due to water damage in my home, and serv pro was scheduled to come out and do the repairs. We had a set time for them to come out , when i returned the miss call i was greeted with utter rudeness. The guy told me he was trying to come early to do the job , but he responded with "i guess it's a little to late for that , and proceeded to still be unprofessional . I let him know i had an appointment, and that how he spoke to me was in called for.I chose to cancel with them and went with another company .

ServPro was referred to me by my insurance to take care of water mitigation in a bedroom due to a…read moreroof leak. They did good work, were friendly, and were accommodating with my schedule. I would definitely recommend them for their services.