Fire Restoration Services…read more I had a small kitchen fire and wanted to procure fire restoration services to take care of any soot and smoke damage. Any visible damage was mostly contained within kitchen area. I looked up local companies on Yelp and decided to get a free quote from Independent Restoration Services. They came out the next day to check out the place, provided a quote within a few hours, and were then able to start the next day after obtaining work authorization. I placed my trust in them based on their reviews across Yelp, Google, and FB. At first I was a bet skeptical due to only one person making it out on the first day, which was due to a combination of scheduling issues , others being called onto different sites/projects, and overall just being a small team. But in the end they still finished on schedule as initially estimated, despite having less manpower than I had expected. They were thorough with the restoration - my place was just as clean as before, and in some places even cleaner. They kept me assured throughout the whole process and answered any questions and concerns I had. There was a misunderstanding on my end where I thought they would also clean the air ducts, but since that is not something they provide, they offered to go 50/50 on subcontracting a duct cleaner. And at the end, they agreed the initial quoted estimated cost seemed a bit too high, so they were willing to adjust the final bill downwards. Overall they provided quality cleaning and restoration services, were flexible to work with, and did not seem like they were out to get my money. I hope I'll never need them again, but I can recommend them for anyone who needs fire restoration services. Thank you Charlie, Miguel, Brandon, Billy, Batt/Edgar, and Christoph.

I requested service for an insurance claim after water damage in the kitchen. IRS connected me to a…read morecontractor named Bobby and I have to say I'm sorely disappointed in the quality of work that was performed. The flooring was poorly done and we had to make them come back multiple times to fix issues. They installed the bathroom sink back in crooked and didn't paint the wall afterwards, because the sink wasn't in the same spot. Save yourself the headache and go with a different company

Apex and Joshua are the absolute worst! Their communication skills need SEVER IMPROVEMENT! My…read morekitchen has been demolished and has been sitting with nothing done for almost 3 weeks. No answer from Joshua who was supposed to be my "point person" on restoring my kitchen sick. He mislead me to believe that he would take care of everything and be the person to handle things. That was NOT the case. He has failed to provide me with ANY update after asking numerous times. I have had to reach out to all parties involved to attempt to get some kind of update. I absolutely regret using/trusting Apex and Joshua.

I would give them -1000 stars if I could. This is the worst company I have ever worked with in my…read more77 years of being on this planet. They lied, misrepresented and completely misled me in the whole process. I never received a quote for services, wasn't told what the the cost will be, explained the proceedings and never returned my phone calls. All I was told is don't worry everything will be taken care. It sure wasn't. Apex was sent to my home after a plumber suggested I go through them prior to diagnosing any leaks. Big mistake on my part. Not only would I not recommend them but prepared to totally get screwed, lied to and have no account management. I could keep writing or another two hours but you get the point. That's enough of my frustration!!!!!!!!!!!!!!!!!!!!!!! BTW - Everything Matthew said below is not only true and I even dealt with the same person how bad this company is. To make matters worse, I just received a bill for $6000 for one days work. Rediculous for what they actually did....hate them

I recently had water damage to my townhouse. I greatly appreciate Imperial Restoration providing me…read morewith an estimate and gave me valuable information with the next steps. They were very thorough investigating what caused the damage, cleaning, and stripping the damaged area. Imperial Restoration will be the first and last company I would need for any similar event.

I would strongly caution anyone considering using Imperial Restoration for water remediation…read moreservices, specifically my experience dealing with Scott Gamble. After discovering a leak in my kitchen that caused plywood damage and warping, I asked my plumber for a recommendation for water cleanup/remediation. I was referred to Imperial Restoration, and from the beginning Scott Gamble was extremely persistent and pressured me into acting immediately. He repeatedly emphasized the urgency, warned me about mold, placed a blower in the home, and strongly pushed me to open an insurance claim, assuring me the damage should be covered. Because of his persistence, I contacted my insurance company and asked whether they could begin mitigation work while the claim was being reviewed. Based on the information and photos Scott already submitted to insurance, I was told they could proceed. Work started on May 6 and was finished by May 8. Here are my concerns: * No written estimate was provided before work began. * I did not receive clear pricing upfront before authorizing work. * I felt pressured into making quick decisions out of fear of mold and further damage. * Scott repeatedly pushed me to pressure my insurance adjuster for approvals and communication. * The company left my kitchen in disarray, including tarps and debris. * I specifically asked whether they would also restore/replace the damaged cabinets and kitchen components, and was told they had "a contractor" for that instead of handling it directly. Ultimately, my homeowners insurance denied the claim, stating the damage appeared to be long-term and not a sudden covered loss. Now I am personally stuck with an invoice for $3,377.91 due June 1, 2026, for work that I felt rushed and pressured into approving under the belief it would likely be covered by insurance. I was also later informed that concerns had arisen regarding some of the documentation/photos that had been submitted to insurance, which made me even more uncomfortable with the entire situation. Now my elderly father is left without a functioning kitchen sink, garbage disposal, or dishwasher, and this entire experience has created tremendous stress for our family. My advice to anyone dealing with water damage: Please get multiple opinions and multiple estimates before authorizing work. Do not let fear tactics or pressure rush you into making decisions. Ask for everything in writing before any work starts, including estimates, scope of work, billing expectations, and insurance responsibilities. I regret not slowing down and getting second and third opinions first.

Late last night, I discovered a leak nightmare under my kitchen sink. Rigo arrived promptly after…read moreI made the initial call. He provided an excellent experience. I am very cautious with who enters my home but Rigo was very easygoing, professional, knowledgeable, and knew what he was doing. He took the time to thoroughly assess the situation, explain the entire restoration process, and clearly walk me through what to expect over the next few days. What stood out the most was his outstanding communication. He answered all of my questions with patience and made sure I felt informed and comfortable every step of the way. He also handled the insurance process while he was here, making what could have been a stressful situation so much easier. Digo's professionalism, attention to detail, and customer service are truly top-notch and greatly appreciated. I highly recommend him to anyone in need of restoration services! Rigo is truly an asset to WFM Restoration and I look forward to seeing my project completed smoothly.

Excellent experience with WFM Restoration! From the first phone call to the completion of the job,…read morethe entire process was smooth and professional. Rigo was responsive, honest, and took the time to explain everything throughout the restoration process after our kitchen leak. It's never fun dealing with water damage, but they made the experience as stress-free as possible. I wouldn't hesitate to use them again or recommend them to family and friends.

While trying to sell our house, we noticed some water stains on the garage ceiling. It was unclear…read morewhether the damage happened before we moved in, during our time there, or after we left. To be safe, we looped in all the appropriate parties, including Travelers and American Home Shield. Travelers connected us with Steven and Edgar from PuroClean, and we couldn't be happier with their service. Edgar was on-site within a few hours of the initial call. He quickly assessed the situation by cutting into the ceiling and inspecting for moisture or damage. He let us know the ceiling was dry, despite the stains, and confirmed there were no active leaks; something the plumbers sent by American Home Shield also verified the next day. Overall, I was really impressed with their prompt, professional service. Highly recommend!

outstanding job! Steven and the team did an amazing job annd also guided us through the whole…read moreprocess even beyond their part. Steve continued to check in and provide support long after PuroClean finished. I couldn't give a higher recommendation!

it's been a year and they have not finished the project. Debris, cabinets, sink and trash left on…read morethe premises even after repeated request to pick it up. Crown moulding in the ceiling has not been replaced. Pipes in the kitchen sink is leaking. I had to hire a plumber to replace pipes and drainage. Shaun keeps on promising to come and finish it but to no avail. I have been patient enough.

Fastest response restoration company I've ever seen you can give them a call in less than 35…read moreminutes. You'll have a professional standing in front of your door with all your water fire and Mold needs 5 Star service guaranteed

Not sure what's going on in Vegas these days, these places want your money but feel they can talk…read moreto the customers any kind of way. .I'm already stressed due to water damage in my home, and serv pro was scheduled to come out and do the repairs. We had a set time for them to come out , when i returned the miss call i was greeted with utter rudeness. The guy told me he was trying to come early to do the job , but he responded with "i guess it's a little to late for that , and proceeded to still be unprofessional . I let him know i had an appointment, and that how he spoke to me was in called for.I chose to cancel with them and went with another company .

ServPro was referred to me by my insurance to take care of water mitigation in a bedroom due to a…read moreroof leak. They did good work, were friendly, and were accommodating with my schedule. I would definitely recommend them for their services.

Sweet ppl but that does not make up for the final touches bored walls that was damaged things they…read morebroke (bike/electric socket)while here and leaving glue in my kitchen sink and left cock in my downstairs bathroom washed paint brushes in bathroom sink. dust everywhere thing half did damage walls from Them taking bored off the wall not placing flooring close enough where they had to cock space closed,paint on new floor and border. Just over all bad. Them leaving my outside with trash and mention it to I'm thinking it's there management (last day they left trash outside)total disrespect)Had to keep calling management about the ppl that was doing the job made it like they were done but wasn't done. Now I have to hire ppl to correct what these ppl messed up. Definitely would never suggest or recommend!!! I will be posting more pictures and videos of final work. (FYI) my hoa picked these ppl because of flood from outside

From the owner: Raptor Restoration is a family owned and operated water and mold damage remediation company here in…read moreLas Vegas with over 10 years of construction experience. Our vision is to be the leading water and mold damage restoration company, recognized for our unwavering commitment to quality, integrity, and customer satisfaction. We Are IICRC Certified which is the governing body for everything in the restoration industry. We envision a future where every individual affected by water damage feels supported, understood, and confident in our ability to transform crises into opportunities for renewal. Through continuous innovation and a dedicated team, we aim to set the gold standard in water and mold damage remediation, making communities safer, healthier, and more resilient.