I can't begin to express how great Rico, Jaycob and the other workers were during this frustrating…read moretime. A bad leak in the kitchen hidden behind walls led to a massive mold problem. Home insurance recommended 1st Response. They were amazing. Great communication all the way through... came everyday at 8am promptly till the afternoon... until the mold and demolition was resolved. Kept everything as clean as possible so dust wouldn't disperse to the rest of the home. While losing the entire kitchen, bathroom and half of a bedroom is upsetting, 1st response made things a lot less stressful. Thank you!

Look no further than First Response Restoration!…read more I had a water leak in my property and Jaycob and his crew were awesome. Always accessible, always returned emails, and always on the phone with me. These guys were great.

Frank is a stand-up guy and was extremely helpful in guiding us through a simple mold remediation…read morejob. We sent him pictures and he immediately responded with what we things that could be done to remedy. Highly recommend his services, extremely knowledgeable and responsive.

Not sure what's going on in Vegas these days, these places want your money but feel they can talk…read moreto the customers any kind of way. .I'm already stressed due to water damage in my home, and serv pro was scheduled to come out and do the repairs. We had a set time for them to come out , when i returned the miss call i was greeted with utter rudeness. The guy told me he was trying to come early to do the job , but he responded with "i guess it's a little to late for that , and proceeded to still be unprofessional . I let him know i had an appointment, and that how he spoke to me was in called for.I chose to cancel with them and went with another company .

ServPro was referred to me by my insurance to take care of water mitigation in a bedroom due to a…read moreroof leak. They did good work, were friendly, and were accommodating with my schedule. I would definitely recommend them for their services.

We had a small issue with mold. Trademark (Dave) gave us a fair quote and the work was done…read morequickly and professionally. The job was done in a few hours and the ATP tests showed that the mold issue was dealt with. Trademark did a great all around job. Thank you.

An unexpected, non-budgeted home repair became necessary.These guys took care of restoration with…read morecare and were professional and friendly. They came out in a timely manner to begin restorations and accommodated their calendar to meet the needs of my yet diagnosed problem. I am confident they handled the issue with care and thoroughness.

My bathroom sink at work was accidently left on by a little girl and it had to be running for at…read moreleast 25-30 minutes. Found 702 Resto Guys on Yelp. Robert answered the phone right away & unlike the other companies they weren't able to give me a quote right away they would have to send someone out. Robert asked me to send him pictures & was able to quote me in just a few minutes. Him & his team showed up quick as he said he's in the central area. Needless to say his quote was way more reasonable than the others, they came did what I wanted done & also left 2 fans & said he will be back tomorrow to pick it up. Thank You 702 Resto Guys!

I strongly caution anyone considering 702 Resto Guys. My experience was not only disappointing, but…read moredeeply concerning and emotionally distressing for my family. This company was recommended to us by Legacy Plumbing, but the experience started off poorly from the beginning. In prior situations, restoration companies have arrived within an hour due to the urgency of water damage. In this case, it took approximately 30 hours for 702 Resto Guys to come out. If I had not been persistent and adamant about needing someone sooner, it would have been closer to 48 hours because the technician was reportedly out of town. Given the urgency of water mitigation, that delay was unacceptable, and in my opinion, they should not have been recommended in the first place. From the beginning, I clearly stated multiple times that I believed the issue was a pinhole leak based on prior experience with plumbing issues in my home. Instead of properly investigating, I was told the damage was coming from a flooded bathroom and warned about potential mold and extensive structural damage. I felt pressured and alarmed into approving major demolition under the belief that my bathroom and ceiling would require full restoration. They proceeded to remove far more drywall than necessary -- approximately three to four feet more than needed -- claiming it was wet. The demolition was extremely messy. Cuts were uneven and unprofessional, and they did not properly seal off the work area. Even when drying equipment and an air scrubber were placed, the area was not properly contained. That lack of containment during demolition and drying is not only unprofessional -- it raises safety concerns. After tearing everything apart, they then admitted it was not a bathroom issue at all. It was simply a pinhole leak -- exactly what I had said from the start. By that point, significant and unnecessary damage had already been done. During a conversation with the owner, Kevin, he stated that he could "make it look like" the damage came from the bathroom. That comment made me extremely uncomfortable, as it implied misrepresenting the source of damage to my insurance company. I had no interest in anything dishonest. I simply wanted accountability and for the company to take responsibility for the unnecessary demolition and damage caused. I requested photos of the alleged damage and moisture findings, but they have refused to provide them. However, I do have security camera footage from inside my home that captured the verbal conversation. Additionally, during demolition, they lost the sensors to my alarm system while tearing down the door framework -- creating yet another unexpected and costly repair. Kevin later stated that he would have the damage fixed and make things right. He told me he would put the agreement in writing via email so we could resolve the issue and move forward. He never followed through. I obtained a quote to repair the additional damage, and it will cost thousands. Despite his assurances, he has not come through with what he promised to help alleviate and fix the problem. I have also heard concerning information suggesting that positive reviews may be incentivized. While I cannot personally verify that, it raises additional concerns for me about the reliability of the company's online ratings. Because I was initially told this was extensive bathroom damage, I agreed to move forward assuming I would need to file an insurance claim and pay my $2,000 deductible. I am now left with additional damage, higher repair costs, and unnecessary stress -- all from what turned out to be a simple pinhole leak. This entire situation has caused significant anxiety and stress for my family. What should have been a straightforward repair turned into an overwhelming and traumatic experience. Homeowners rely on restoration companies for honesty, professionalism, and accurate assessments during stressful situations. Unfortunately, that was not my experience here. I cannot recommend this company.

We had our kitchen sink replaced and we paid Ernesto. We noticed we were not getting hot water it…read morewas running like warm. We contacted Ernesto by calling and texting him serval times. He claim to tell us he was coming Sunday then Monday and now no response to our messages. We were referred to him by Home Depot. Please be aware. We are now notifying Home Depot to not referred this company.

I hired this company to repair my gas dryer. It wasn't heating, and was loud when the drum was…read moretumbling. Ernesto came out, identified the issues, and asked for cash up front to buy the replacement parts. After fixing both the heat and sound issues, I was told that I had a 60 day warranty on parts and labor. This seemed low, but the dryer was working correctly, so I let that go. They also didn't give me an invoice, or record of the work. A few weeks later, less than the 60 day limit, the dryer started making the loud noise again. I contacted Ernesto, and he promised to come back out and see what happened. On the day he was supposed to come, he texts me that he has an emergency, and asks to reschedule. On the reschedule day, no one shows up. No phone call or text. I call, and he replies with a text that his partner is on the way. No one comes, and now no one will answer phone calls or texts. Don't hire this company, they can't be trusted!

I had an emergency water damage situation where my water heater burst and flooded my whole house…read more I contacted Dryfast las vegas and they were at my house really fast and got the job done. My house was dry in no time. Fast and friendly service and their technicians are very efficient. I would definitely recommend them. In a water damage situation things can get confusing very fast. In so glad that Mike was so helpful with everything.

I could not be happier with DryFast. Our toilet flooded upstairs and came through the kitchen…read moreceiling, causing extensive damage. They were fast, professional, and worked with the insurance company. Mike and Miguel are fantastic at communicating each step of the way and everyone that works with them were professional, respectful, and pleasant to have around. DryFast made what could have been a nightmare into a positive experience all around. I definitely recommend their services and will always call them in the future if I need work done. We were lucky to have them in our corner.

There was a water leak from our kitchen that damaged our laminate flooring and soaked under the…read moresink . Our insurance would cover the laminate flooring and the drying of the cabinetries. I asked for a recommendation to fix the water damage for the cabinets and my adjuster recommended DryZone and a few other companies. I chose DryZone! Ed Garza called me within a few minutes after I spoke with the adjuster. He suggested that the water damage should be dried right away so it doesn't create mold. He came by within the next hour and set up his equipments. He explained to me how each equipment works and other options I can take to prevent/fix molding issues. He was sincere when I told him I was concern about my kids and having possible molding under the sink. He helped me find alternatives to fix the molding issue without spending too much. Not only did Ed help me with the water issue we had at home, he also took time to explain to me about an AC issue at my Aunt's house that needs to be fixed. I showed him a few pictures of the ac vent that was leaking and Ed actually took time to show me what COULD be causing it and what may need to be done to dry it. Talking to Ed about the water damage and everything else was a stress reliever for me. He was kind, sincere, honest, a wonderful listener, and overall a great person. By far, he is one of the most genuine person I've ever met. I can honestly say, he has helped me with more than just the water damage.

As a Realtor, I have called on Dryzone numerous times to do restoration work for my clients. This…read morelast time was for our own home which was flooded when our water heater burst. Water was everywhere and leeched into the walls and floors...a mess! The scariest part is the damage you can't see behind walls and under floors. Left untreated, it can turn into a mold situation that will cost even more to fix. Homeowners, this is something you MUST disclose to the buyer when you sell, so it's better to get it fixed right than face a potential problem later down the road. Note: If your water heater hasn't gone yet and it's been 10 years, replace it! Ed came out and was very thorough and polite. He is a pleasure to work with and always made sure everything was done right and cleaned up by the end of the day. Industrial dryers and heaters were brought in and it took 3 days to get the moisture dried out, drywall and flooring pulled up, but it was a well-orchestrated mess. Even our insurance adjuster was impressed by the quality of work they did. Most times, restoration companies do more than what is needed to fleece the insurance company for more money. Our adjuster said Dryzone did exactly what was necessary and they did a good job of drying everything out completely and also came back to meet with the adjuster in case they had questions. Now THAT is service! This is a stand up A+ company that I will recommend over and over.