First time ever going to Sephora and the experience failed to meet my expectations. At first there was lovely employees greeting you at the door, but when it comes to getting one-on-one assistance that's what marked the line between a really good and horrible experience. I was helped by a girl with blonde hair and she was very unenthusiastic about helping me in particular. Being an individual who has not much experience or knowledge about makeup, this employee made me feel a bit stupid and naïve not knowing what I exactly wanted. However, when she was done helping me she helped another lady (someone who knows her makeup pretty well) and her whole persona transformed to being really enthusiastic and warm. All I ask is to give a bit of encouragement and comfort for those new in makeup realm, it is really unwelcoming and unsettling for people like myself because we really don't want to enter in an environment where we feel demeaned and seen with little importance. To say the least, this employee made me feel pretty embarrassed about myself but ALEXIS (makeup artist) came and really saved the day. She was so KIND and made me feel at EASE- my god how I wished I was greeted and helped by her first it would have changed everything. ALEXIS is absolutely the type employee Sephora should be hiring, she just greets you with open arms and really makes you feel comfortable. Even though Alexis was so great, it still can't cover my experience I had with the previous employee. Despite that employee saying "sure thing my love, [happy to help]" I can really see through that "my love" facade and see that she really didn't want me there. read more

I have shopped at this location a number of times and I have always had a positive experience. I came in this past weekend to splurge for my birthday. I was greeted by Dana and she asked me if I needed help looking for something in particular. I let her know I was in the market for a good concealer. She color matched me and suggested I invest a peach color corrector and a good eye cream instead of investing in a pricey concealer. I took her advice and I am really glad I did. I had mentioned to her that I had trouble with peach concealers because they always showed through my foundation. She also gave me some tips to avoid that. I was able to save my money and spend it on eye cream. Dana directed me to Sephora's new skincare line for a more affordable one. I am very glad I chose to come into the store instead of shopping online. She gave me specific tips which I had never even thought of. I also like the mini demo's that this store has. A few months back, I participated in a lip mask demo and it was a nice distraction from the busyness of the mall. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Brea, California

I've come to this location since I was sixteen, and have learned to avoid it by purchasing drugstore makeup instead. The reason? The employees at this location seem extremely eager to help people who have a lot more knowledge and/or spend a large amount of money on quality products. Which I understand working in sales, selling more is beneficial to the employees. HOWEVER, I hate how every time I go in, if I have to ask a question, immediately I get judged for my appearance, which is obvious due to their body language and tone of voice. Every time I have to ask a question, I always am interrupting a conversation between two associates, and I feel like an asshole for interrupting their conversation. IN ADDITION, I've successfully avoided Sephora for the past three years, and was reminded how terrible service was when I went in to pick up a birthday gift (they've been out all month and say that I should just redeem points online instead of coming back in to see if they've gotten refills) and I asked an associate about a foundation for sensitive skin. Instead of helping me when I asked, I stood there as she (Mara) and another associate color matched a lip shade to for another employee on the clock, until they finished and one (Mara) walked me over to the area begrudgingly. I'm thankful she was able to give me a color immediately that worked well with my skin tone, but honestly the attitude, the lack of attentiveness, and shopping on the clock makes me want to avoid Sephora. Morphe in the same mall is the most pleasant makeup store I've ever walked into, and the employees are always so kind and go out of their way to tell me deals, sales, recommendations, and tips without ever being asked. I wish my 16 year old self never walked into Sephora and walked straight over to Morphe instead. Avoid the mean girls go to Morphe. read more

My friend and I were looking for Spring lip colors. Sereena was extremely helpful with finding the right colors!! We had a fun time shopping!! Thanks Sereena! ;)) read more

Diana gave me very bad customer service! She is the lady with white hair, I can't believe this!

Micheal was great!!! He was super attentive to my friend who is leaving on her cruise. He helped find her a perfect tinted moisturizer, powder, and blush. Micheal was so attentive and made sure she had everything. Color matched perfectly! Micheal deserves a raise!!!! read more

I don't even know if people look up Sephora Yelp reviews, but I've had enough with this location. They always have the products I need, so that's nice but customer service is TRASH. Yesterday, I went in and asked politely about a product I'd seen during Christmas that I couldn't find in the store. I briefly described the product, but couldn't recall all the details, only the main ones. The gentleman "helping me" DISGUSTEDLY replied with such an ATTITUDE. It was totally uncalled for and made me feel so stupid. I continued to be nice and he continued to be rude and clearly did not want to help me. He didn't help me find the product I needed. I thought maybe it had just sold out. So I went to go check out and I FOUND THE PRODUCT UP BY THE REGISTER. So CLEARLY he doesn't know the store that well and didn't do everything he could to help. I bought the stupid thing ANYWAY even though I felt like leaving. To top it all off, the man at the register checking me out ALSO was rude. Did not have the time of day for me. He nearly gave me an empty bag and left all my products on the counter. Totally wasn't paying attention. My experience was terrible. Sephora, you have loyal customers, but no one likes a bad experience. Please get your workers in check. I was polite, nice, quiet...I'm not sure why they treated me so badly. But I have a feeling I'm not the only one. read more

This is the prime example as to why I shop Nordstrom or department stores. This location has the worst customer service, when you need assistance there is nobody present to assist you and when you finally find someone, they are completely rude and trying to rush you off. It's actually quite funny, my husband got me a $2500 gift card for Valentine's Day from Sephora and I was planning on using it at this location. After the horrific experience with nobody greeting me or wanting to assist me, I took it upon myself to drive even further down the way to South Coast Plaza and the people at the location were much more professional, kind and helpful. Management should look into training their associates at this location. As a consumer, word of advice, you would probably have more people willing to spend more money it their experience was better. Horrible service, fix it quickly! read more

Sephora is usually on top of their customer service game, but unfortunately this location isn't up to par. Upon entering to exiting, not one team member acknowledged me. I was looking for some makeup products and there was no one around to help me. I walked around looking for assistance but once again I wasn't acknowledged and couldn't find an available associate to help. read more

I felt very discriminated against. I asked for a sample of the tatcha creams since they are expensive and I have sensitive skin. Though the lady was polite,she was very hesitant to give it to me but complied. However she barely put in product. I felt discriminated against because this lady was white while last time a Hispanic lady gave me a full sample. read more

SEPHORA - "Samples" - Cosmetics & Beauty Supply Near Me - Brea, California

I hate having to eat my words, but I received GREAT service here the other day. I was hoping to slip in to buy a couple of my favorite Nars products in flash without any real hassle. I know it's impossible to slip in and out a store with super long lines, but I was determined. As I walked in the door, I heard a really friendly hello. Was that directed at me? I was pleasantly surprised when a cheerful salesperson came in my direction. The salesperson (Brittany) was a dynamo, helping one person to the next, with energy to spare. Although the store was really crowded, Brittany seemed to help everyone she could. This was no easy task since so many customers needed help. She was a breath of fresh air in comparison to the less friendly store employees I have spoken to in the past. I can't say the long lines or my cashier were equally as pleasant on this visit, but the great service today definitely made up for some of it. I'm truly grateful for the help I received at this store this last week! read more

I love Sephora and all the products they make and carry. This store holds most of the products I buy and the customer service is on point! Usually, their makeup consultants are really patient and make sure your questions are answered and products are found. BUT it gets super crowded whether it's the weekday or weekend. Sometimes, it might take you a while to get help because it's just so crowded. The lines are really long too, but the cashiers are usually really friendly, so you're greeted with a smile after a long wait. read more

Was just in there. There is a lady in front directing the store it seems. We waited while she looked past us. Then when I finally requested help, she put our name down and said it would be like 10 min. Mind you, she is standing there talking to associates who were not helping current customers. We walked out and she was rude shook her head and took our name off the "wait" list. I returned and asked an associate to help, and she graciously did. Took about 2 min. The rude lady in front asked sarcastically, "did you find someone to help you". Of course I did. So rude!!!!!! read more

Went in today looking for skincare products left with finally my foundation shade (close). After so many visits and leaving with a foundation that's too orange or pink I have now left with one that I can use. Big shoutout to Mar, girl!!!!!! She's on it! Super nice and funny! I'll come back when she here cause she actually care. :) read more

I feel so awkward in this store, probably because its not a store whose customer population is for men. The men's "section" is this tiny barely-half shelf tucked in the very very back corner right where the back room door is. The whole men's "section" was probably an afterthought just to catch sidelining male companions of the true customers who were looking for stuff (maybe a woman did decide to pick up a gift for her hubby/bf/suitor/something but really this section of the store is like 5% of the entire store). Was looking for a facial moisturizer as almost all my facial washes will dry out my face but that may also be exacerbated by the fact that I tend to wash several times to keep my face free of grime and the feeling of ick. So while I was trying Anthony Logistics for Men's facial moisturizer, an employee who was nearby offered to help and even showed me some cool stuff, felt really welcome even though I initially felt weird walking into a Sephora by myself. Awesome service. read more

OMG that is all I have to say about this Sephora store. Today October 11,2013 I went to this store in the morning at 10:15 AM in the morning and me being smart I thought it would be fine a quick and fast thing to do so I can get this birthday gift done. I was super super wrong. They were having a training day and everyone except for about two managers knew what they were doing. But still only one was helping four cashiers while another four were looking on. So about ten people were all standing there...you would think this process of paying would be faster but nope. It sucked soo bad that I literally was a bit upset of how long it took. I swear it must have been 40 minutes and issues about the lady not knowing how to let me make a payment was just ridiculous. Never will I ever if go into this store when they are doing a training day. SAVE your money and just leave because you will be seriously wasting your time. read more

SO, By the looks of their shelves... they are in DESPERATE need of a major STOCK UP! EVERY TIME I COME here, about a 3x a month for my Foundation Fix + skincare regimen, since im the type of gal who easily gets bored of her make-up routine+religiously strives for great skin!~ this Sephora was and IS a major disappointment. they are always out of the lighter shades in lots of different brands, MUF, Urban Decay, Time balm, just to name a few.. I only shop here cause some of the make-up brands + Skin care they do carry i cannot find at Nordy's. SO. STAFF IS PRETTY Clueless.. well lets just say its 50/50~ I came across a sephora staff member who did not even know how to open any of the foundation bottles i had asked her to test my shade for. Like the Urban D. Surreal skin powder foundation, she nearly ripped off the pouf. OMG. i even had to guide her, and assure her no worries, its a twist off.... every time i would ask for her opinion she would find someway to give me absolutely NO feedback and Some how would find a way to get around the question~ -ME- "Out of the philosophy mineral foundation and the urban decay surreal skin, which is more consistent with the coverage and which do most women prefer?" -SStaff - "Well, it really just depends.." -ME- "Oookay.. thanks! im just gonna look a little more" ANYWAY.. I purchased about $300 worth of skin care + make-up here that day and had NO helpful, knowledgable staff members assist me at all.. I rather shop at Sephora in Santa anita mall ! shelves stocked up + knowledgeable staff members! read more

SEPHORA - The ever so popular! & always sold out - Cosmetics & Beauty Supply Near Me - Brea, California

I couldn't find a gift for my cousin at this store. I didn't see the Cargo brand of makeup. I looked at the Philosophy boxes but the best seller set didn't seem like the best present. I was planning to try a new brand but I didn't feel like it once I started browsing. It looks like their selection of skin care lines is smaller. It would have helped if the shelves highlighted specific features/products. The website is better. Next time, I need to do my research with a magazine. The aisles were blocked by either sales clerks or shoppers. The displays seem cluttered. read more

Victoria helped me pick out an everyday toner and I'm so excited to try it (Laneige cream skin toner + moisturizer)!! She was so helpful and even gave me some samples to try out that accommodate my interests :) read more

Just wanted to say this Sephora IS NOT AT ALL FRIENDLY TO THEIR CUSTOMERS! I went in to return an online purchase and subsequently purchased something else. Yesterday's cashier, Stephanie, at the Brea Mall store at approximately 3:43 PM, was cold, uncaring, did the transaction by rote, definitely not indicative of what a sales cashier should represent Sephora store. She didn't greet me... practically gave me this look that I used the product and then returned it... didn't ask about my Beauty Insider points...ripped me on the return price... crossed out the wrong returned item on my receipt and finally called me Sophia! Who the heck is Sophia? read more

SEPHORA - The receipt in which Stephanie, not really paying attention, crossed out the wrong returned item. PAY ATTENTION GIRLFRIEND! - Cosmetics & Beauty Supply Near Me - Brea, California

Not as large as the South Coast Plaza Sephora but still has a wide range of beauty supplies. Decent customer service and friendly people at the cash wrap. Wish the people on the floor had more knowledge of the products. Asked about a product and the lady didn't know much about it so she showed me something else that I was not interested in purchasing. Guess I'll have to go to a different store to ask. My mom loves the Fresh Sugar lip tints so I'm always coming here to stock up for her birthday and Christmas. My favorite product is the Evian spray. It's an amazing hydrating mist that I take everywhere in case it gets too hot outside. I've even taking the mini version hiking and my boyfriend thought it was an unnecessary item until he got hot and couldn't drink any more water to cool off. One mist of this spray had him asking for more the whole trip lol. Now he's as hooked as I am because they're so convenient and less messy than trying to splash your water bottle on your face. I used to love the Josie Marian bear naked wipes but I haven't seen these the past few visits. They're great for taking off your makeup gently including eye makeup. I also love the korres mineral SPF loose foundation for work but I haven't seen this item in the store either even though they used to carry it. Hopefully it will come back. Maybe it is out of stock. Keep up the friendly service! read more

Let's start by saying that I am not one to buy very expensive makeup. I buy it at Target, Covergirl or Almay and on sale. I only spend over $30 on a few things and maybe every six months at that. So I go into Sephora when I'm willing to shell out some of my hard earned new grad cash. I came here a few months just browsing and we ended up talking to one of the makeup artists (Darlene) and she gave us a little lesson on how to do eye shadow. We ended up having a great time and bought some of the tools and make up she used. It was a great experience. So this week it was our friends birthday and we decided to take her there to get her a little makeover and buy her some make up. We asked for Darlene and she was there and excited to help us out again. We spent a while there and Darlene was just as nice and awesome at her job as the first time. She is great because she matches colors so well and listens to what your style is and doesn't push you to do something you don't want. She is so nice and good at what she does by showing you that you can do it yourself, that makes you want to buy what she shows you. I suggest her if you want to go get a little makeover and good advice! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Brea, California

So my sister and I came for one thing and one thing only, but of course we ended up coming home with a bunch of products. If you have not been helped by Jessica, and you're going to be at this location you better ask for her! She's extremely helpful and definitely knows her products. She's so patient & literally loves what she does. She's the sweetest and knows what customer service is all about. We will see you soon again ! Thank you for the amazing service that was given ! read more

I went into this store today, super stoked to check out all the fun new gift sets they recently released for the holidays. They seem to get faster and faster each year. Everyone I encountered was super friendly and eager to assist me. I know sometimes it can be too much or obnoxious but that wasn't the case here. I asked about a set I saw online if they could point me in the right direction, they were sold out in store, Jenni offered to order to it and have it shipped to my house. At first I was confused because I was thinking, I can just go home and order it. Then seeing as the item was under $50 I didn't want to pay for shipping, I asked if my purchases in store could be counted towards the $50 minimum to get free shipping. She informed me if you order in the store it's automatically free shipping! Wow, you really do learn something new everyday! :) I highly recommend this store, super clean and organized with an awesome staff! read more

Not a good experience as a person of color. I took my girlfriend into the store wanting to get her some makeup but the employees did not make me feel welcome. We were followed around the store by the same employee. They clearly thought we were stealing or something and I wish that they would have accused me of stealing. I would have called corporate right away. The thing is, they weren't watching everyone else (caucasians) in the store like a hawk. That's what bothered me. Anyways, this is my second time with this same experience. I do not feel like this when I shop at Ulta. They actually make me feel welcome and are very helpful. read more

This review is for Danielle at Sephora Brea. I scheduled a Revitalizing Facial Powered by Perk after reading some positive reviews. I was greeted when I entered the store and Danielle started the consultation. It was a very nice and relaxing process and Danielle explained each step and product. My skin felt cleansed & hydrated. I'll def try their other services. ** If you hit up Brea ask for Danielle- great service and very knowledgeable about the products! read more

Toni helped me with all my makeup needs. Super helpful !! You Rock! Was very patient and answered all my questions ! I was even on the phone at one point. Toni waited until I was done and continued fo help me. read more

Had a not so friendly service from a employee, I was at the brea mall location in brea, California. I went in I was treated by some staff smiles and friendly hellos, I wanted to get a new parfum. So I personally like to sniff the bottles because when it dries it will have the same kind of smell effect on your skin. I didn't want to spray it on my self because I didn't want to clash what i was wearing with other smells. And I don't like to spray it because then it's overwhelming,I got the okay by the girl and she had the guy help me he was not rude directly to me but he asked if needed anything I said no I'm okay right now thank you, and I did my thing and he did his and when I tried to get his attention, he seemed bothered, and annoyed, he didn't even want to look at me when I was trying to ask for help. I could pick up those emotions really quickly. So I decided to go to Nordstrom's and buy my Tom Ford and Gucci and Chanel there instead of Sephora. Because I don't understand why he would be so snobby. And act so entitled. I've ran across this kind of behavior before at other Sephora locations which is one in downtown Disney in Anaheim ca I'm really appalled by how they treat people. I'm sorry I don't dress all fancy. I don't like doing that read more

I didn't get her name but one of the workers who helped me a few days before July 9th was amazing. She had an answer to every question i gave her and was so enthusiastic about being able to help me. The concealer she picked for me was exactly what I was looking for and matched me perfectly despite not being able to test it in store at the time. We went back on the 9th because my sister needed to get something, and she was there again (blonde hair, purple eyeliner, very amazing personality, and a helix piercing in her left ear) if she isn't already promoted she needs to be - she helped my sister with everything she was looking for, gave her options in terms of pricing, and was thorough with all of her explanations. She made shopping at Sephora really pleasant since usually it just feels like everyone is judging you 0.0 I wish I had her name but all I know is she's blonde, does a lot of cool eye looks, has a left helix piercing, and was working at around 5 pm on July 9th. Whoever you are, you're amazing and I hope you're doing well! Location - this is the smaller Sephora upstairs inside JCPENNY. Yes they have fewer products but if you're looking for something common you can usually find it there read more

Another fabulous experience looking for a Secret Santa gift for our holiday party. The store associates were very helpful with helping me find what I was looking for. Not sure when I would come back here. However I would highly recommend them if you are in the area looking for beauty products. Happy Holidays! =D read more

Clean. Well-organized. ALWAYS PACKED. Tonight, I was surprised to find no line! I usually get excellent service from the beautiful Bebe, but this time, I was helped by Jovan (I don't know how to spell his name, sorry). He was SO nice. I told him I was looking for a new primer, and he recommended one to me. He even made me a mini sample of it so I could take it home and try! Thanks! read more

Writing a long overdue review to commend Abby for her AMAZING customer service! I was using my "perk" benefit-- a 30 minute facial complementary with a $75 purchase, and Abby was the aesthetician. Not only was Abby incredibly friendly and upbeat, but also very professional in that she upheld a lot of knowledge about the products utilized, offered skincare recommendations based on my specific skin type, and essentially catered to any of my questions with detailed, helpful responses and always demonstrated eagerness to help. You could tell that she is super passionate about her job by her astounding breadth of knowledge and finesse. I've never been so amazed by a visit at any health/beauty store, spa, etc. Thanks Abby for the helping make my experience here wonderful! read more

Can I just say, this store goes above and beyond each and everytime!! I always have such a great experience. But I have to mention KELLY and LIZ from the Brea location. I was having issues with Klarna and they spent about 45 min helping me figure it out.They even came out car side to help me figure it out. These ladies embody the Sephora employee personality; in that they are knowledgeable, friendly, determined and courteous. They even gave me a call me back later in the evening to ask about the purchase. PS their COVID safety precautions make the consumer feel safe and secure stepping into the mall. AWESOME JOB BREAM SEPHORA TEAM!!! read more

i was scared of all the twelve year olds and i was just trying to walk in peace but they were everywhere and we got yelled at and it was so bad and i'm gonna cry they're mean. read more

Like most women I know, I am addicted to Sephora. I don't think I have ever paid less than $100 overtime I visit, which is why i try to only purchase thru their app. Lmao Overall, staff is very friendly and they usually have a good stock of items. It can be very busy and my favorite lashes are frequently out of stock, but I can always find new goodies to try. Sometimes it can be difficult to get service from team members, which can be frustrating, but when it's busy, it makes sense. read more

Be prepared to be met with Liz's poor customer service and rude attitude. Asking her basic questions will make you feel like you're causing her a huge inconvenience. I'd rather drive further to a different Sephora than deal with her again. Sad to say she's part of management as well. read more

We found them not too friendly at this Sephora. My husband asked for some cologne samples and was told no. I wanted a sample of a particular foundation and was told no because it comes in a dropper bottle they could not make a sample. I have been a rouge customer for years and have shopped Sephora across the globe. I will stick with the friendlier Sephoras like the one at Huntington Beach. read more

Sephora is my one stop shop for makeup. This location at brea being nearest to me, I stop by here whenever I visit Brea Mall. However my recent experiences hasn't been too great. I see new staff old trusted ones are nowhere to be found. If the moved on to a better opportunity in life I'd say, well deserved. If they got laid off or fired or moved somewhere.. thats a shame. I went there for consult to purchase a few products i needed guidance with. E.g i asked assistance for benefit eyebrow pencil shade that would match me. The representative at sephora barely stopped for a second, i had a shade number 5 in my hand and said that would do. Barely seconds.. it wasnt my color too dark on me.. horrible service. The employees look at you as if you will steal something. I understand there might've been unfortunate incidents of shop lifting and they are doing their job, but please dont make people uncomfortable like that. Lastly, they canceled beauty and skincare classes.. SUCH A BUMMER. I learnt so much from Sandra and her assistants. I would come again n again to take classes on repeat so i could do a decent eye makeup or take better care of my skin. These classes opened the world of other unexplored products offered at sephora. I wish the bring back these classes and have more courteous staff. Please & Thank you read more

FYI, this is going to be a rant about my upsetting visit upon stepping in but left with a happy visit :) Upon entering, you get greeted immediately. That was the only good thing about this location. After being greeted, I asked the lady who greeted me if someone could help me choose a color that works with my skin. She seemed annoyed and was flipping through her paper said she could put me on the list. I said that would be fine and then when I dared to ask another question (I wanted to see how long the wait was), I could have sworn she rolled her eyes and she said in an attitude 25 minutes..... I waited for about 20 minutes and asked another employer if I have to see a specific people to help me with my color find since the lady at the front looks like she wanted to rip my head off if I asked one more question.... the other employer was able to answer my question and she was also willing to find out how much longer I had to wait. When she asked the lady at the front for me and the lady at the front noticed it was me, she straight up dogged me and looked irritated like "wth are you asking this??!!" This chick seriously needed to work on interpersonal skill. Anyways, my three stars was for the girl who helped me pick my colors and she also went above and suggesting products I would have never thought have used but I ended up loving. Too bad, I didn't get her name but I am glad I ended my visit at Sephora with her. read more

Got my makeup done here for a Christmas party I was going to and had a 60 minute makeover with Sandra! She did a phenomenal job! The experience was comfortable and my makeup was flawless!! Will definitely book her again for my next event!! Thank you Sandra, you made this pregnant lady very happy haha! read more