i would've given it 4 stars, but my last couple of visits deserves 3 stars. maybe i just go on weird days, but they're always out of stock on some items. i went to buy sephora brand liquid eyeliner, but they were out. the sales associate let me know that it hasn't been in stock for 2 weeks. in the last few visits, it seems that they were out of every item that i went to buy. on a good note, the sales associates are always friendly and willing to help. and most of em are very knowledgeable. but it still isn't enough for 4 stars.....yet. read more

I'm like a kid in a candy store in this place. I could spend about an hour in this store and want to walk out with everything. Good thing I am actually not that into makeup, or I'd spend even more money. read more

I love HEATHER. She is the sweetest most helpful person. You should definitely stop by and see her!!

You probably won't find me in here again. I think I have been harrassed equally by both staff and customers when shopping at the Topanga location Sephora. I usually have very simple and straightforward questions and they are met with absolute disinterest and contempt. It is constantly understaffed, crowded, and under stocked. I will be returning to the Thousand Oaks location where it is much less dense to get in, and full of pleasant and helpful staff/customers. read more

The staff is wonderful and really care about the customer. I always have a wonderful experience when I come here!

I am a frequent shopper at this particular Store which always has a lot of items that I need but today I had the worst experience I've ever at Sephora. I was about to ask a store employee for some help when she started to walk towards me and then she kept walking. She then signals me to follow her as she's helping another customer. In awe, I just stand there. She then says, CANT YOU WALK AND ASK A QUESTION AT THE SAME TIME??? I look at her like wtf?? How is that a way to speak to a customer?? I walked away and stood next to the register and she walked right past me and didn't even bother to see if got any help. I later speak to a manager to later find out that she is one of the mangers also!! Unbelievable!!! I confront her and say that her behavior is inappropriate and she says, what would you have liked for me to say? I said: you could have said I'm helping someone right now so give me a moment I'll come back to you OR use that thing you have stuck to your ear to call for someone else to help me!! Her name is AMY and she makes me not want to shop there anymore. Unacceptable!!! read more

I found myself at this mall the other day and I had a nice experience with an employee when I asked to sample the Bite Agave Lip Mask. I'd heard such great things about it and the employee gave me enough to try it for at least a week or maybe more. I can totally make an informed decision about whether or not to purchase it( after one use, I'm leaning towards YES). Sometimes the employees give you enough for one use, as if you're asking for them to give you some product from their own personal stash. Not cool. Not this employee, she was awesome. read more

The staff was nice enough once i got their attention, but they obviously didn't know anything about what they were doing. I asked for a foundation/concealer or something to cover up acne and had some bb cream slathered on my face. It was wayy too light for my skin tone and wasn't what I needed. I didn't see them clean any of the brushes they used on me, and the products they used they didn't squeeze from the bottle, they took the extra stuff off the side of the bottle. That's gross. I've been shopping at Sephora for a long time, and love the products, but expect at least some level of professionalism and was greatly disappointed. read more

By far the worst Sephora I have ever shopped at in terms of customer service. The staff is almost nowhere to be seen, and if you do happen to find them they are all talking to each other in little groups. They will give you a stare, continue talking to each other, and completely ignore you. There have been countless times where I have been standing around, and get completely ignored by the staff as they walk by. And good luck trying to get the attention of someone to get samples if you do happen to find something that interests you. If it wasn't for convenience, I would completely avoid going to this Sephora. However if I want to get recommendations, and have a good customer experience I will go to the Commons in Calabasas, or at Sherman Oaks where the staff is friendly, and provide some sort of acknowledgment to their customers. read more

I was pleasantly surprised at the service I got at my local Sephora today. I was in a car accident December second and have a compression fracture in my spine. It is very painful. I can walk about 5 minutes before I need to sit. For some reason I thought the mall would be slow so I decided to try and get my coveted cream that I have been out of. By the time I walked from the car... and found the cream.... I needed to sit. All the while noticing the line was 50 people deep. I was thinking of just going home but I told a salesgirl my predicament and she told the manager. They found me a handheld register and I was able to check out from the vanity that sits in the middle of the store. No one has been so accommodating to my problem and I appreciate the service I got. It's always good. read more

I love Sephora! They have most major brands and even some smaller ones. I like that you can try on the makeup before you buy. And free samples! read more

employees were following me and my boyfriend too much. It seemed like every row we walked down someone was following us like we were going to steal something read more

Was there Saturday December 20 for a CMA appointment. Just getting Ito the mall with Christmas so close was a nightmare, finally parked I called them and asked for help finding the actual store. I was put on hold, finally I get there and my makeup was done by a lovely lady. I can't remember her name but she was Mexican and beautiful. She did an amazing job and I appreciated her, often people stopped her and she directed them with a smile. It wasn't a peaceful appointment but five days. Who're Christmas I get it, read more

I went in yesterday to return a foundation that wasn't right for me. When asked fpr help, they asked me to go to the beauty bar and thomas (make up guru) helped me promptly. He was very informative finding the best color and texture for me. He took his time and showed me how to apply and gave me tips on how to use everything!! He was overall amazing in helping me, as my five year old son was being very antsy. Patient, kind, and wonderful at his job. Thank you SO much Thomas!! read more

Love the store's huge selection of makeup. I also love that they carry colognes and perfumes. My favorite sections are sale items and travel size items. Fun store with nice friendly staff. read more

Went to this Sephora to get my makeup done for prom and had the best experience. Made my appointment in advance, got seated and started right a way. The workers made you feel comfortable, asked what kind of look I wanted and copied it perfectly. They took their time, used great products, and had it done in an efficient manner. Would definitely recommend read more

Five stars goes to Amy (Lancôme) at this Sephora! The only one artist who greeted my sister and I after twirling around the store. I specifically thanked her for doing that very important gesture because so many times I walk around without getting even smile from anyone. As a makeup artist myself, and working in retail I'm all about customer interactions and providing the ultimate service. She was so sweet and im glad her boss walked right by when I actually mentioned to Amy how grateful I was that she even acknowledged my presence :) read more

I like this place because they always have what I need. I feel like they could amp up their service on the floor a bit. Its not a place I enjoy lingering in, more of a get in and get out kinda vibe. read more

Maybe management started reading Yelp reviews, or maybe they had a change in employees. I don't know what the reason for the sudden change in customer service is, but I'm just happy that there WAS a change. Then again, the last few times I've visited this Sephora has been on weekdays. I was greeted at the door, I was asked if I needed help with anything and I was given samples when I requested them. HUGE plus that I didn't have to MAKE my own samples like last time. Good job, Sephora! Or maybe I just need to come on weekdays instead. read more

I love Sephora. I deduct one star because although the staff is super friendly, I don't find them all that knowledgable. But it's ok with me because I do a lot of online research, you can sample products, and they're much friendlier than the MAC store across the way. I wish this particular store had Bobbi Brown products, though. But great store, none the less. read more

This location is constantly busy but that does not stop the staff from being incredibly welcoming and helpful. They go the extra mile to listen to what you need and make great recommendations. I have never been disappointed in the products they recommended. read more

so i came in to buy a foundation and left with my foundation plus brushes, cleaner, eyelash curler etc! NOT to mention alot of information on what i bought and skin care products! MIGUEL was amazing and ill defentily be back for anymore question or buys i need... and also the do classes! So ill be back to visit HIM SO HAPPY THANK YOU read more

I absolutely love this Sephora. I have been trying to find a foundation that looks good on me so I asked for help. The lady I asked led me to another to match my color. She helped me and took her time to find the perfect foundation on my skin type. She also gave great advice. The service at this Sephora is great and everyone who worked there knew everything about makeup . They had the advice and answers to every question. Out of all the Sephora's I believe that this is one of the best. read more

Horrible customer service. On 2 separate occasions I came in to get color matched. Even after asking for help, I was ignored.

Today's service was worse than it usually is. It wasn't that busy but despite that I had a very hard time getting someone to "help" me and that was followed by the person saying rude things about me as I was leaving... at least wait until The customer is out of the store before you start talking smack about them. read more

I used to love this Sephora...but unfortunately I will NEVER come to this location again!! Customer service is the worst! I was there for at least 30 min without being helped. Finally someone offered to help me and I told her I was looking for two eye shadows and a foundation and she just responded " I don't know I think stilla and make up forever have some eye shadows" and she didn't even ask about the type of foundation I was looking for or even offered to match me to find a color (which they always do when you ask for a foundation). If I knew where to find what I was looking for i wouldn't have asked for her help....just saying. They really REALLY need to improve their customer service....ITS HORRIBLE! read more

Overall, I've had good experiences at this Sephora. I've shopped here for years. However, today was different. I went in to buy a gift. There was this sales girl with really colorful hair who was initially very helpful. She showed me different gift options and was quite informative. I went to buy and she asked how I wanted the gift to be wrapped. I asked for a box. However, she took the items out of the packaging and in to a bag. I understand they didn't have the right box size so when I requested that they be placed back in the package instead, she had such attitude. I apologized for requesting that she redo the wrapping and she straight ignored me, was so rude. I apologized again and she ignored me again. I'm a VIB Rouge member so it's not like I don't shop here. The other team members had been great in the past. Especially Christina. She's awesome! read more

Came to location yesterday 1/30 around 4pm to look for a specific lip color & was being assisted by a sales associate that was bringing various brands in that color. While she was helping me, a manager comes up to her & says she's needed & at this point I'm on my own but thinking she'll come back. To my disappointment she never came back & as I walked thru the store to find more brands that I'm looking for, I find the same sales associate that was helping me helping another customer instead. I can understand if associate is pulled from a customer to fulfill other duties, but then have someone else in place too finish up with the existing customer so they can find what they came for. For me to sit there when she left & never came back was irritating & more so when I found she was working with a whole new customer I eventually found what I needed because I had to search the store by myself. I don't know, I just figured Sephora hires sales associates to help customers, did not happen in my case. I spend way too much money in there for the neglectful service I got yesterday so that's very unfortunate read more

I go this location quite often and every time I go in the employees are not helpful at all. When you walk in to this location you receive no greeting whatsoever, none of the employees offer to help in anyway and will literally walk right past you without saying a word! It's really strange because this store did not used to be this way when I first started going here (late 2017). The employees used to actually be friendly and helpful but not anymore unfortunately... read more

I had the 45 minute custom makeover by Stella. She was very nice and very skilled especially with the eye makeup. I asked for false eyelashes and she picked out the flared ones which looked great. The cost went towards the minimum $50 purchase. I went to an event afterwards and got lots of compliments. read more

WORST ever. I asked a lady for a dark red matte lipstick. She gave me one from Kat Von D's line Nx and said she's be back in a minute to check. It was a lip stain, which I don't have experience with at all, and it took forever to get it on evenly. I literally was struggling with it for over 15 minutes because if you get that anywhere else on you, it's not coming off. Finally after 20 minutes goes by, I figured i'd get it. I go to the Kat Von D section and they're out of it. Of course. And the lady never came back. So I started digging thru the back stock drawers to see if I could find it because no one was helping and another lady asked if I needed anything. She checked for the color and they were out. WHY would you give me a color you don't have and then disappear? I got really frustrated, and now we have 4 different employees trying to help find 1 lip stain when like 10 minutes prior, I couldn't even find 1 person. Really disorganized and frustrating. read more

This sephora was horrible the employees are more into talking to each other then helping the customers I literally walked around the store for a good 45 mins and no one asked if I needed help and there was plenty of people around and it was a week day so it wasn't really busy . The guy that rang me up was a guy with glasses was extremely rude had no customer service at all i don't know how he still works there every time I go in he's there and never greets any one if you don't want to be there why bother. Love sephora just dislike these employees read more

Stuff is very friendly and helpful. They helped me to select concealer and primer . I am so appreciative for the time they took with me.

I love Sephora, and i am trying to visit any store they have,where i am at. I am purchasing most of my makeup here. I used to leave in the area , so i keep coming to this store at least once a month. It is a beautiful big store, always clean and organized. Usually, the staff is very friendly and helpful. I don't know anyone's name,but i have been helped few times by a tall guy (who is working here for few years), or - by a nice saleswoman who has green hair, and they were both always very helpful and knowledgeable. Yesterday, i asked the lady at the door for someone who can help me to find a new foundation. She called a young girl, who came without any desire to work at all. (She has long black hair and a nose earring). She had no patient or energy or desire to help. I don't know if it's because i am over 50, and not her age, or what. I explained her which foundation i am using now,and that i am looking for more coverage and matte. She took one,tried with her brush on my forehead,on top of the makeup i already had!! When i asked her if i can clean my skin first,she made a face like - "whatever",and gave me the foundation to try it myself. I put it on half of my face. I didn't like it so much,so i asked her to try another one,on my other side of my face. I got the same attitude like before. She asked with no smile,no patient at all "so what do you want"?? I explained her that i don't know all the brands they have, i just know i want full coverage,and matte. I was expected her to know better than me, the differences between all the huge variety of foundations they have. That's why i am buying here,and not at Target or other stores. She gave me another one,which i liked more,but wasn't so sure. I didn't want to ask her help any more,so i left without buying anything. I will look for it in another day,maybe different location. This is one of the best of Shepora's stores. It just depends who is helping you, if you need to be helped. read more

They always have the makeup I need and use. This is the only place I purchase my makeup from - Sephora never lets me down. I never switch up my brands; also, I have extremely clear skin. *Tip for people with clear skin: Don't purchase liquid foundation!* read more

I always seem to have a good experience when I come to this location. The store itself is well stocked and mostly clean. I always get help from the staff when I have a question or need help locating a new product. Most of the stations are stocked with supplies to try the products. I would recommend not going during the week around 3pm as the local middle and high school students come there to "hangout" and goof off with the makeup. I always enjoy coming here and trying out many different products. read more

I usually have a pretty good experience at this Sephora but recently I just don't trust any of their associates anymore. I recently moved to LA and therefore I got darker as I started to tan (coming from NYC). My Marc Jacobs foundation ended up being way too light of a shade on me. I came in for a color match and the woman that helped me asked me if I knew which color I currently had, which I didn't.... oops. She color matched me to the 2 lightest shades!!! I went home and immediately saw that the shade I owned was much darker initially... Annoyed, I went back the next day because I was in the area and asked a guy (I saw her working there again and refused to ask her a second time). Told him what color I had currently and that it was too light. He proceeded color match me but on my cheek bone instead of my neck. And he ended up choosing the same one I currently owned. I'm fed up & tired of looking like a ghost because Sephora employees keep pushing the lightest foundations on me. Taking my business to another Sephora... read more

I love this place because I have so much good make up and skin care and perfume. It's just the perfect place for any girl to go shopping for the best make up in town. Also I love that the girls in their help you with selecting your foundation and your lip color and everything that would look great on you. read more

I honestly don't even want to rate this even a one star I felt so harassed there. I was wearing sweats and a tang top and I was barely even in there for more than10 minute's. I asked one of the workers in they can show me where the urban decay was because the new foundation just came out so I wanted to go grab it. Well I was trying to find my shade by then 2 or 3 workers had came up to me asking if I need help and said no thank you I am just try to get my shade. After I was just looking around swatching some lipsticks 2 more came up asking the same thing I said no I'm good just looking. When I was about to check out something had caught my eye so I went to go look and see how it was. At this time when I was looking at it someone else came up to me asking the same time this time my husband said no she's good she's just having fun and before he even finished the sentence we had looked at her and she started talking into her mic saying "their fine right now just check back in a bit" and I got bothered and just lets just go I paid for my stuff I had got and left. but after I felt so bothered. read more

My first time going to this sephora and it was the worst experience. Yes it may have been a little busy, but there was no one you can ask for help or no one at the door to greet you. I walked around and found what I was looking for, but I needed help with information on the product and color match, but there was no one to ask. On top of that they would see me and walk pass by me without asking if I needed help like what other employees at other sephora's will do and walk to another customer. I finally approach a lady standing by the door and she was not much help because all she did was ask another employee to help me and he wasn't also much help. As I walk to a mirror to try it myself since no one was willing to help me, I saw the first lady I talk to help another customer. At that point I was just upset and didn't even bother to purchase anything. Worst sephora experience I had. read more