I love the makeup and skincare at Sephora! It's pricey, and I usually end up spending too much money...lol This location has a great selection, but it's always busy, so you don't always get help you need as the makeup artists are okay. read more

I'm sorry to say that my experience with this store was disappointing. The woman who rung me up was very curt and did not bother to ask for my Beauty Insider info. She slapped the product down and gave me my total. I was expecting my birthday gift this time this year. No bell. No ding-ding. She repeated my total again. This was remedied after I spoke with another associate who called the manager over, Rosie. She was exceptional. I got my gift and was told the associate was spoken with. The woman at the door asked me if I got my gift. The situation was fixed but the initial exchange was very upsetting. The other people working there are quite nice though. But "eek"to this experience. read more

I understand how busy it can be, I also understand if you are short staff. However, it's unfortunate that when I am asking if they can send anyone to help, just to check if they had anymore of the powder foundation I was looking for in their stock room or such, would have been common courtesy to be told some sort of lie at least. I stopped a MUA to see if she can direct with someone for a stock check and she said she would call someone ( I understand you were in the middle of doing someone makeup) no one came. As soon as I saw someone available, I was walking towards her and she turned around and ask a lady next to her for help. And I still waited for another 15 minutes to see if I can get help and who would be available just for a simple stock check. read more

Was just in Sephora not a single employee greeted me or asked if I needed help just kept on working or walked by me they all looked at me. I had my credit card in hand ready to spend money but due to the HORRIBLE customer service I'll go somewhere else thanx. read more

I went in today to look for a perfume for a good friend of mine for her birthday. I saw a blond sales girl putting some stuff away. I was trying to find the sample of the perfume so I could be sure that was the one she wanted and couldn't find it. I asked the blond sales girl and all she said was, "it should be there" with a very rude I'm not interested attitude. I said to her I checked twice and it wasn't there, could you see if you could find it. She pointed and said " on the other.. Side". You couldn't have taken 3 seconds to say " hmmm, oh here it is, there you go. Let me know if I can help you with anything else"... Nope just its there... Point... On the other side.. Listen I get that retail isn't for everybody so work an office job. No excuse to be rude especially when you weren't helping anyone else. Only shop here if I have to. Customer service downhill. read more

I was reluctant to try this Sephora because of some of the recent negative reviews, but I decided to judge for myself, besides, I really needed some new products! I was greeted and asked how I could be helped and I shared that I needed a moisturizer and foundation that not only would not aggravate my roseacea but treat. Shay quickly came up with three options for the moisturizer and we checked out each one. I was thirlled with the one that I went with, Dr. Jart's Tiger Grass Cream. She then took me to someone with a ton of experience with makeup to help with my foundation. Thomas was also amazing! He knew exactly what would work, IT CC cream, would help with the roseacea in addition to providing good hydration. I love this product. It looks great and so far hasn't aggravated my skin. I felt so confident in his abilities and I enjoyed his demeanor that I asked him if he could identify a blush, lipstick and eye shadow for me. He shared this neat product by Bite. It's all 3 products in one. I never would have thought that something like this would work, but it did and I'm really enjoying it. When I checked out I was just so impressed by the entire experience that I asked to talk to the manager to tell her how very different it was from what I thought I might experience based on the reviews. I'm happy that I gave them a chance and am making this my home base Sephora! read more

I almost never have a sales associates help me when shopping beauty products. I usually do research and purchasing online and then if I absolutely have to go in to a store I try to get in and out as fast as possible. I always feel like the sales associate anywhere have thier own agenda and aren't really working for me. Today I really needed help and decided to seek it out from one of the sales associate at Sephora and I am so glad I did. Christina was amazing! She really took the time and listen to what my concerns were. I really appreciated that she was able to show me the product I was looking for in different price ranges that all worked great. I ended up purchasing the more expensive choice but I loved that I was introduced to a budget conscious alternative. Christina was so helpful and knowledgeable and another thing I really loved is that she introduced me to some of her favorite products and made some great recommendations for future purchases. She even took the time to show me how to apply products I have purchased in the past and had no idea how to use properly. I will definitely be coming back to her for all my future beauty concerns. I just wish all my interactions with sales reps everywhere were this painless and positive. read more

This post was for an experience I had a week ago. In context; me and my friend wanted to go spend a lot of money on makeup since we'd wanted to have a girls day. So we weren't all dressed up but enough to look presentable on our days off. When first walking in we get ABSOLUTELY NO GREETING. Being that I've worked at ULTA, we've had to greet everyone so coming into another makeup store without being noticed, not even by the workers at the front talking to each other. IRKED already I continue to look around with my friend, we get absolutely NO help. 15min later I finally found an associate to try and help me out. I had questions regarding the Marc Jacobs Remarkable foundation. She literally was no help and kept referring me to the Hourglass stick foundation even though I'd told her I had oily skin, she just shrugged and told me that she'd be no help. I then ask an associate near by the same question to which the First associate chimed in, also referring me as a man. ALREADY I'm getting livid because in no way am I nor do I look or sound like a man!!! Now the second employee also gives me useless advise saying she has no clue on what to do because she's never used the MJ foundation nor how else to help me out but referred me to a primer that wouldn't even help my oily skin! Before walking out I decided to reach out to a manager about this awful service. She tried to say she was mentoring a "new person" which no offense but if it's a complain you give your full attention. She stops and hears my situation, to which she says that the first Associate was the Hourglass rep. I immediately stopped her and told her that THAT employee still represents your store and sephora in general which she casually says "oh ok". Overall I'm HIGHLY disappointed with this store and has made me rethink about going back into any Sephora. Since this is the second location with god awful management skills. If you hate your job that bad please refer to Indeed. Thanks. A lost customer. read more

I rarely write reviews and I know a lot of people have issues at sephora for a variety of reasons, but I wanted to say that I walked in and had a super great experience there the other day and I wanted to give the sephora makeup artist a shout-out. I was looking for a few simple things, and he pointed out exactly what I should get. and he was able to sort out the perfect color, as well as the texture/coverage I was looking for. He was perfect. He didn't sell anything to me and knew the look I was going for(something soft and natural). He was so helpful and clear. so - just wanted to say thanks! Had a great experience and it made picking out the right products that much easier read more

Love this store. Last day I had a shopping from this store and I want to share my experience. Actually one of your colleagues whose name was Mona helped me so much.she was so kind and patient and helped me to find appropriate goods. I am so satisfy with her attitude and politeness. read more

Kevin! You made me feel beautiful today. Thank you for taking such amazing care of me as a walk in with no appointment. You're a superstar and I'm so excited to go home and try your tips with this new set of makeup you selected for me. Thank you!! read more

So I'm a Sephora freak. I love Sephora, every Sephora, however this is the one I frequent the most. Great friendly service, the gals working here are very friendly and knowledgeable about the products. They always remember me and my daughter & mention how big she's getting etc. the only reason I am not giving 5 stars and this is the only reason is the isle set up is very narrow, and I being a mommy find it extremely hard to manuvor in there. Wish they would make them a little wider so I could shop there more often :) it's hard to when I have the kids. read more

I went back and asked the same question and I got oddly better service! They helped me find a foundation and a lipstick (#48 by Make Up For Ever). Solely based on the fact that they sell this lipstick is a reason to go there BUT they were out of stock so I went downstairs to the Make Up For Ever STORE and found it! Yay! Sadly, I have been to this Sephora once more this writing the review on 9/17 and other than the woman who literally tried out 30 lipsticks on me, no other person helped me. I get asked rarely but if I say yes, they are VERY quick with me. I hate feeling like I'm wasting someone's time and that's how they make me feel. I also hate how I ask them about choosing between a few items (for example the Naked 1, 2, and 3 Palettes) and they say "well it's all about personal preference..." I KNOW THAT. For me, who knows so little about make up, it's a bit stupid to hear that 1-3 times by the same person rather than "let's swatch/test some looks out on you and see how it works for you!" I can only recognize 1-2 good SA at Sephora and the rest ignore me or ask my help then say "I'll get someone" and ignore me. I honestly think you receive better service there is you wear make up or have a bunch of stuff in the basket you wanna buy but since I go there to sample AND I usually plan on buying one high-end item there at a time, it's a waste. I ended up going with the Lorac Pro Palette which Sephora no longer sells at Ulta and found out Ulta has a better rewards program and a better brand-gift system. Sephora tends to not give you your samples/brand-gifts unless you mention it. read more

This store is lucky I'm giving 1 star. But it's because the sales person who helped me was so nice and helpful. I was there at around 1:15pm today, May 7th. I had a 15% off VIB coupon that was ONE day expired and I asked the manager, named PATTY if she could make a one time exception because it's just a day late. She gave me attitude, and said she won't do it. She acted like the money was coming out of her pocket. For a manger to have such a bad attitude is unacceptable. I understand, "these coupons have a start and end for a reason" however an exception for one day can easily be made. She just didn't want to do it. Whoever hired her do the store a favor, fire her. Worst customer service experience. I will not be returning back to this location. For reference I called Sephora and they honored my request without an issue. That's REAL CUSTOMER SERVICE. read more

I love Sephora, and I visit the Topanga location often. I don't usually ask for help because I know what I want. A few days ago, I was looking to change my foundation. I tried a CC cream but wasn't sure if it matched my skin. I stood across the isle from a girl who was helping a lady. I waited. The intention was to wait until she was done. She looked over at me and said, "you look like you have a question" in a somewhat rude tone. The customer she was helping also murmured something like, "she can help you so you can go." I didn't quite hear the whole thing so I ignored both their rudeness and proceeded with my question. The Sephora rep is having me talk to her from across the isle. I have my baby in a stroller and the store was already crowded so it felt very uncomfortable asking her from such an awkward distance. I said with the cream on half my face, "does this CC cream look like it matches my complexion?" From across the aisle she says, " yes, your skin is glowing on that side." I said, "I mean does it match my skin compared to the other side?" She said, "the other side doesn't look like it has anything on it. It looks dull and dry." (commenting on my skin). I said okay and walked away very annoyed. I then found another rep. I asked her the same question. She said, "it matched my complexion perfectly." "I said okay but I really wanted something that was full coverage but didn't feel heavy or cakey on my face. "She said in a patronizing tone, "Customers are so funny." Then went on to explain to me the difference between sheer panty hose, stockings and jeans in comparison to how the coverage of makeup works. She then said what I'm asking for doesn't exist. Really??!! Next, the rude girl I originally had came to her and asked if she needed to help anyone. This lady then handed me off to her. Talk about awkward. I just told her, "I think I'll just get this CC cream and see how that goes." She then seemed as if she was trying to be professional but was really annoyed and said, Okay (as she walks off and rolls her eyes) and you might want to look into skin care for the spots on your face if you're worried about them. I told her I was doing that, thanks and walked off. This is the absolute worst customer service I have ever experienced at any Sephora! I spend quite a bit here because I love it. My best friend has worked at Sephora for almost a decade. She was the one that got me hooked. She is now an elite beauty consultant. She was so shocked and appalled by my experience. It really does hurt the brand when there reps are so awful to customers. read more

i went to sephora, i asked for a shade match and a guy came to help me and he just gave me a little bit of foundation and i asked for his opinion and he said "well what do you think" and i said "im not sure, what do you think" and he said "yeah i think that's good" and i asked for a sample then he walked away. he finally came back after like 10 minutes and i just left to shop elsewhere and i got home and it's barely enough to cover about a quarter of my face read more

Five stars goes to the Rep. Ingrid. I can't remember what day it was, but I have been meaning to get in here and rant about what great customer service she provided! Not only did she give a thorough consultation, she also managed to keep the dialogue going with effortless grace. I really appreciate the time she took to give her professional opinion as well as her own personal testimony to the products she had experience with! I felt like I left with a full prescription of beauty products especially formulated just for me. Not many people do that these days. I really appreciated her friendly demeanor, outstanding product knowledge and gentle disposition! Thanks again Ingrid, I'll be sure to spread the good word and make sure people ask for you! Cheers! read more

One of my favorite stores and by far this Sephora is greattt, they had a great selections and they girls working here are SUPERRRR helpful. I wish I got the girls name but my gosh the minute I walked in she helped me so much and gave me some super great suggestions. I definitely will come here from now on, the Northridge location is not that good compared to this. Especially for being on a busy day Sunday they were just super helpful from the minute I walked in to the interaction at the register and from the time I walked out. The girl who was helping me even asked my name and acknowledged me twice saying Bye Rashmi. Super sweet. I will go back and find her and Thank her. All in all great store, tons of selection, I'm a VIP ROGUE status so I get some extra perks when I come here. They really got a great selection of makeup, I use to be a MAC girl but I'm a mix and match girl I love the different products that I use from my face to my hair. I can never walk out of this store empty handed, I'm alwaysss picking up the lastest makeup and hair products! read more

Cristina was very sweet and helpful. She made shopping easy and her recommendations were very amazing. Will definitely be back thanks to her ! read more

This is one of my favorite Sephoras. Joanne is my go to person for all makeup tips and advice. She really knows her stuff. The other girls, Stella, Debbie, and Leah are helpful too! read more

Well, its Sephora. They have everything you could possibly need. A lot of it seems a bit over priced. The people who work there are not the friendliest, ever. There's so much stuff, its easy to be overwhelmed. But like I said, they have everything and its easy to make it a one stop location for all your beauty supply needs. Its just an A-OK store for me. read more

I thought I was the only one being snubbed at this Sephora location apparently that's how it is here. I've been here like almost every week for the past 2 months buying stuff. And every single time I go there I'm met with rudeness and disinterest from staff. I don't really care much but when I'm spending a lot of money I expect a little bit of friendly customer service. I don't have much choice this is the sephora that's closest to my house. I'm just hoping that they'll re-train their staff to be more helpful. read more

Being a huge fan of Sephora and overall all sorts of makeup, I am bound to love this store, and I do, just not THIS particular store. Some of the most unhelpful and unknowledgeable employees work here. There are times I've gotten color matched for the same foundation just to see if they know what they're doing. Different employees give me different shades. One of their male employees only approaches the well-dressed type. Another didn't want to give me a sample. I've experienced all sorts of employees and I can only vaguely remember a few that really stood out with their knowledge and service. They're no longer around and the quality of service has gone downhill tremendously in the past five years. They're also completely out of so many items and don't replenish their stock too often. I'm usually relying on Sephora.com to fulfill my orders knowing going here is going to be a waste of time. read more

Came into the store intending to buy products I've tested before and was very rudely approached by Charity(store director). She rudely told me I could not open product and that is when I explained to her that I was going to purchase the item and was just making sure it hasn't been opened before for my own safety. I mean who would want to contract herpes by not checking the items they were purchasing? I then asked for a corporate phone number, which they refused to give me, and let them know I need that number to file a complaint against the store. They treated me so horribly and as a customer that comes in almost all the time it's very disappointing. read more

Was helped out today by Stella, very sweet and helpful. She gave me great advice on the under eye cover up I was looking for and then gave me a small tutorial and showed me how to apply it. Super pleased! read more

Booked a 50 minute custom makeover a few weeks early for a wedding I was invited to. I checked in at 12pm and met Mo, my makeup artist. She asked me what type of makeup I was looking to do Andy skin type and then went and gathered some makeup to begin. Throughout the 60-70 minutes I was actually there and getting my makeup done, she barely spoke more than maybe 20 words to me. For the better part of the appointment, I sat there in silence, trying to strike up some conversation. My makeup was just okay. I didn't love it but I was so uncomfortable and was getting not the nicest vibe from Mo that I just bit my tongue and figured I'd just go home and fix it. When it came to picking up somethings for the $50 required spend, she wasn't very helpful in helping me pick out anything and told me I could look around and if she was busy then I could check out at the front. I didn't even go back to check if she was busy with another appointment and just stood in line and checked out at the front. Maybe she had a bad day, or maybe it's just her demeanor, but if you're going to work in a customer-service based job you should put on a smile and give the customer a good experience. read more

My experience at this location was incredible! What made my experience this amazing was Stella. She is the go to girl at this location. Not only is she friendly and kind but she has the patience of a saint and knows everything about makeup and beauty products. If you're looking for an awesome shopping experience I highly recommend shopping at Sephora Topanga and asking for Stella! You will not be disappointed. read more

Its not the most stocked Sephora store. They are friendly and do answer questions when you ask them. Some lady helped me with YSL. I wanted to try their foundation and she was able to match me with 2 different shades. So I got one for winter, and one a little darker for summer. I really like it. The foundation looks great. I would recommend going on a day that is not busy like weekdays so that the people that work there are more free to help you. read more

This review is solely about my makeup I got done today! I am beyond shocked with how horrible my makeup looks. I should've known when the girl named "Nini" came and looked puzzled from the start. She asked me what look I want and I told her a bronze brown smokey eye. She tells me to pick out a lipstick and lashes while she grabs the makeup. First of all, you should be picking out lipstick knowing what look you're giving me. Next- knowing that I got my hair done before, when it came to prepping my face- this girl has the NERVE to use only spray prep products. She sprayed sh*t all over my hair and got it wet. I told her "ummm my hair is getting wet". She said "would you like a tissue?" I can't believe her. She straight got my blowout wet and it frizzed. Omg I can go on and on- she asked me what colors to put on my lid-she messed up my lashes when my eyes wouldn't open- she was just a disaster. I walked out without even doing a lip because I was so furious. NINI is a big NO NO My shadow is silver and my face is pale (she said she was going to contour me-ya right) I hope to never have to come to this Sephora for makeup again. I'm SO turned off. Drops the mic. read more

Every time I go here I have to wait 15-20 min for someone to help me. Once they do, they don't spend more than 5 min. One time one of the attendants berated me about a certain makeup I was looking for asking me what color and I was sure what she meant because I thought it was their job to help me figure it out, then proceeded to help someone else. Absolutely terrible service. read more

I like Sephora, they have a good selection of products and free samples and such. The reason they don't get a higher review is because the salespeople are always so busy. You have to chase them around to get their attention, like Evelyn said so cleverly! I asked one about which mascara was good and she was no help at all. I would love to get some personal make-up advice but it's just not going to happen here. read more

Personally I like coming to this Sephora, close by my house and the employees are always helpful and recommend me to their best products and the ones they use personally, even got my color match with there IQ color matcher, not so sure on the name? But definitely did it's job and got my color matched perfectly, that way I didn't have to be struggling to see which foundation color would fit my skin. Ended up leaving with a bag of goodies! :) read more

Yesterday I came to this Sephora in need of a brand new foundation that was suitable for my skin type. I was greeted by a sweet girl named Tarifa and she recommended a lot of different products and also showed me a few different concealers and setting sprays within my price range. This girl really knew her stuff! I was in and out in no time. I waited in line for about 30 seconds the cashiers were all so fast and were engaging in valuable conversation with their customers. My cashier Ashley made my transaction fast and efficient and had a smile on her face the whole time. Overall my experience at this location was amazing and definitely will come back again for more great customer service!:) read more

What can I say, I love makeup. I mostly use bare minerals (i go across the way to purchase that stuff) but I also have my few items I can only get here like my favorite mascara and eyebrow pencil. The service is good, I'm always offered help unless its extremely busy but in that case I totally understand. I love the samples and free gifts you get with your beauty insider points. I do have to say that Julia S. you're a disgusting person, Fatboy? Really? I guess you should be referred to as bitch girl. It doesn't matter how bad the service is somewhere, to call someone names because they didn't cater to little miss princess is appalling. Maybe it was your nasty attitude that kept someone from wanting to help you. read more

I love Sephora's wide range of products and their beauty insider freebies! But I think this store could be more selective when hiring their staff. Don't get me wrong but most of them are super nice and friendly but the others [ -___- ] UGH. You could obviously tell who loves working there and who's there just for the money. read more

Never greeted or offered any help. Really bad customer service. I'm a VIB, and the cashier didn't even tell me how much points I have or if I wanted to use it, and didn't even say thank you for being a beauty insider. Prefer Northridge location than this dump. read more

HORRIBLE customer service! Alyssa (who is supposedly a manager?!?) totally dismissed my mother after she asked her for help! She said she would be back in a few mins, and I thought she was going to ask one of the associates to help us out, but I saw her walk straight to the back of the store to gossip with her other employees! We waited a LONG time, until we gave up and flagged down a nice gentleman from the front and he assisted us. read more

Good customer service. Always get approached by Makeup-Advisors. Packed during the weekends. Stores always stocked when I go.

This store sucks! The service sucked, the selection sucked, and it was dirty. It's small and had a weird vibe, won't be rushing back there unless I have to. read more

First off I love Sephora but this location Ive always had a negative experience with their customer service. I've had two occassions where the employees straight out pretend to not hear me when trying to get some help (wish i got their names). I've noticed this store particularly loves to hire catty girls who hate their jobs. I'd rather drive over to the calabasas location. read more