Angelina is the most sweetest person that works there, if you need help finding anything or matching any product she's the girl to ask. She was running around the store for me and made me feel so welcomed! Alicia was also very kind! These girls were the best!!!!! If you have any questions about a product those two girls are the ones you want to ask! They will drop everything they're doing and help you! read more

Breanna was incredibly knowledgeable and helpful in helping explain and suggest different fragrances for me. I actually learned that there is a difference between eau toilette, parfum, and cologne. She was very friendly and incredibly easy to talk to. read more

I actually returned the following day (Sunday) to return one of my items because the foundation had exploded inside its box. It still wasn't packed and there was no line. I was immediately helped and I explained the situation & the woman made it easy breezy. My bf ended up walking in - he typically avoids Sephora due to how hot it gets and the mass of people - and even remarked on how nice the store was. He picked up a few of his staple colognes and was helped out quickly too. He made the same note that the employees were much friendlier here than other Sephoras. read more

I've been to this Sephora twice. For the most part, it's a great place to meet your high end make-up needs, my only suggestion is working on customer service skills. I asked a salesgirl if she could check the eyeshadow palette I was buying to make sure none of the shadows were broken, and she had an attitude about it, as if it were a dumb thing to ask. Sorry, if I'm spending $$$$$$ on eyeshadow, I don't want to get home, open it, and find it broken. A few weeks back I bought a palette from TJMaxx in Chino and the salesgirl offered before I even asked, if I would like her to open it, and check it to see if everything was fine with it. This is the kind of service I expect from Sephora. There's always room for improvement. read more

Marissa!!! Killed it with the customer service. Came in in a rush looking for a bronzer and a brush just to touch up my face. She handled business straight away and did no dicking around. I was in and out in 15 minutes. 5 minutes with marissa. 10 waiting in line. Thanks marissa read more

I was blown away by how great the customer service I received today! Carissa was so helpful in finding multiple foundations for my skin and color matching me. I told her I was looking for foundation that would complement my dry skin with SPF and also that I was looking for setting powder to help blur my pores and she gave me great recommendations. She was very patient answering a bunch of my makeup questions and gave me tips on skin prep to prevent my makeup from looking flakey, which I really appreciated. We went through ~4-5 foundations to see how it looked on my skin, and Carissa gave very honest feedback on how each one settled. She really did go above and beyond, and helped prepare a sample of the Kosas foundation for me. Unfortunately, I didn't end up purchasing anything today since the Huda Beauty setting powder was out in my shade, but I'm hoping to return back soon to buy the foundation and setting powder per Carissa's recommendation and hard work. I would definitely recommend coming here :) read more

I love this place!!! I literally sometimes wish I didn't because I would go broke just to buy everything! Nice shopping experience if you know what your looking for and or what your interested in! The employees sometimes just tell you anything when they don't know something or don't have the answers! Beware because they will try to sell you on things just because that's the particular item they're told to push at that time! read more

Updated review: I'm not sure if it was because it was busier this time that I went in, but all the sales associates were pretty rude today. It's unusual because they're usually really nice. However, I individually asked 4 of the girls questions about products in the store and every one of them were very abrupt in their answers. And one of them even answered very snappy and walked off without even a "bye" or "let me know if you need help with anything else." I guess they're starting to just become the average Sephora now. read more

Such a positive experience at this Sephora! Haven't been out much since the pandemic started, and it was refreshing to be surrounded by such kind people. Everything was very clean, and they had above adequate hygiene measures. Jenn was especially helpful - she took a lot of time and care into helping me find a shade of foundation and concealer that would fit my skin tone since I have lost my tan from staying indoors. Our sales associate was also so helpful and accommodating at checkout. Thank you so much for the wonderful experience! read more

This review is for Jasmin. My face is extremely broke out and dry at the moment. I was looking for some advice on moisturizing, priming, and possibly some new foundation. Jasmin was extremely accommodating and helpful. She ended up advising me to stick with the moisturizer I am currently using and recommended I add an exfoliator by Boscia to my beauty routine. She also recommended Smashbox Primerizer to help give more hydration to my skin. Lastly, she shade matched me to a couple of foundations. When my face clears up I plan to go back and pick one of those foundations up. Thank you again Jasmin. And thank you Sephora for opening up this store at this convenient location. read more

Buyer BEWARE!!! Do not pay with Applepay, PayPal or any other third party payment service. They will not refund your money back to your account. Instead you will get a store credit even though you show proof it came out of your checking account or credit card. So apparently they take apple pay just so they can keep your money in their store even when you return something!!! read more

Staff is extremely rude. Was so excited to see that a Sephora opened in the shoppes! Buying new make-up has been on my to-do list for weeks and thought I'd pop in to restock EVERYTHING in my daily make-up and skin care routine. After waiting in line for a while before being allowed to enter (limited capacity due to covid) the girl at the door was super rude about the type of mask I was wearing. Too bad they hired people without the ability to deal kindly with people. In a time when so many brick & mortar stores are closing their doors, you would think that customer service would be at its best. I have no problem following their rules, but felt completely unwelcomed by the employee who's job is to welcome customers. I didn't catch the gals name, but she wears large black framed glasses. Cassandra the manger was very apologetic, I appreciated her and hope that she deals with the situation. I will not be returning. read more

I will no longer be purchasing at sephora. They did not let me exchange or return a Men's cologne over $100 I will not use. You would thinking during Covid-19 they would make a exception. Stick to there samples don't waste your $ read more

Well, my experience at this location was far from glamorous. My friend and I have never been profiled as shoplifters until visiting this location. After many years in retail, you know when the employees suspect you of being a thief. They continually asked my friend and I if we where "okay", every 10 minutes or so, like broken robots. And then they began to follow us around the store. One rainbow lipstick wearing employee even lurked behind my friend to look inside her purse and her bag of left over food! I had to ask my friend if we looked like crazy crack head thief's cause that's what these employees made us feel like. All we wanted was to swatch pigments and swipe our debit cards, but nooo. This experience was too cringey. I'd rather buy my makeup somewhere else than leaving a store feeling like a unwelcome rat. read more

By far the cleanest and most helpful team of any Sephora I've been too . They carry so many brands and everything is super organized !

This Sephora is probably the worst in the area. I don't know if they are just understaffed or what but it is impossible to get any help here & the store is always a mess! read more

As I rarely write reviews on any area in life this review just had to be shared. I was so excited when Sephora came to my neighborhood; I am a Sephora VIB and love the challenge and excitement of finding new products all the time. To this end I am sorely disappointed in this Sephora and have since written to corporate regarding my experience. The manager of the store refused to return products and re charge with a coupon that I forgot I had on my email. A sales associate assured me on the phone the day before that there would not be a problem in doing this and told me emphatically that I would not have to bring the products in, just the receipt. When I arrived to do this, the associate at the register told me I could not price adjust without products. I asked to speak to the manager. She came out and told me the same thing and that she had just spoken to the store director who gave her the same direction. I wrote to corporate and received a very nice call regarding this problem. The store director stated that I should have received the price adjust and that she was never notified of any such incident. After becoming completely embarrassed in front of other guests and the rude attitude of the manager I have decided not to frequent this store again. There are many other Sephoras who want and appreciate my business and I will take my hard earned dollars there. Also, a side note; the director indicated she would have Sephora VG call me regarding the adjustment in price for my products and I have since had no such call. read more

So it was my first time at this location, I have been going to the one in Montclair for years but was happy they opened on closer to my house. The store looks very nice and it is huge. However, The customer service was not on point. There were soo many employees in the store and it was pretty dead, maybe 5 customers. Yet, they said I needed to be put on a waitlist to receive help for color matching a new brand because there was only one person there that knew how to do it. I don't understand how a makeup store only has one person who knows how to do makeup. Especially, when color matching is the most basic thing. I have never had that issue at Sephora before. I guess I will have to just stick with the Montclair location. read more

the store was very clean. Lots of staff available. Johnathan was awesome! Such a great employee and amazing energy. Very easy to talk to, spent a good amount of time explaining different options for my skin. Super knowledgable. The stars are for you Johnathan. Haha read more