I love shopping at Sephora, especially at this location. The staff was helpful and friendly. I visited the store to get some sunblock and because I came to my birthday month they gave me a small birthday liquid blush. You don't have to purchase to get free stuff for your birthday, all you have to ensure is that you have their rewards card which is your phone number. Birthday perks are amazing!!! read more

Yay! Tried to make an order online for this Nudestix item, but online inventory was "Sold out." Took the chance on it being here. And I got the last one! Nudestix is one of my favorite lip brands. I also like EOS, Honest, Burts Bees, & Pacifica- not sold here. I might try another location online but many places are "Sold out." Nice clerk at the counter. Got to use a promo. Yay. read more

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Kainnan was so so helpful. I'm not one to wear makeup, but he helped me around the store and knows everything like the back of his hand. He was so kind and patient! read more

I really love where this location is at in Towns Square, but the service is disappointing. I recently visited to pick up my birthday gift and shop for anything new, and the staff wasn't helpful at all. The cashier was pleasant, but everyone else in the store was just standing around and when I clearly needed help with product, no one cared. This is a good place to go to browse beauty products, but not great with customer service. read more

Went in today to re-up on my favorite "Lawless" lip plumping, line smoothing gloss in "strawberry popsicle" and was surprised with a free birthday month gift! Thank you so much, Sephora, you made it effortless to receive something extra and feel extra special today. Right when I walked in, I was greeted by not one but two associates asking how they could assist me in finding what I was looking for. Customer service here is exceptional! read more

SEPHORA - Lip plumping, line, smoothing lip gloss in strawberry popsicle is my absolute favorite! - Cosmetics & Beauty Supply Near Me - Las Vegas, Nevada

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If you ever have any issues with your same day order, don't bother reaching out to anyone because every single person who is in the position (manager, let's say) to correct your problem has no ability to do so. Let me explain. It's 8:30pm and I notice that my same day order, which I placed around midnight of the same day, is still not on the way to be delivered to me. I reach out to online customer support. They tell me that the store I ordered from is closed, and they send me the completely wrong information from a Sephora that is 2,175 miles away from me. They tell me to contact the store. I contact the store, and they tell me to contact online support. I said I already did that, and at this point I'm just tossed around from rep to rep. I ask to speak to a manager. The manager explains to me that since DoorDash is the third party delivering my Sephora order, there is nothing they can do about it and I should contact DoorDash. Why should I, as the consumer, facilitate the delivery of product that I paid to be packaged and delivered to me? At this point, everything should be AI because nobody is capable of resolving your issue, anyway. I call DoorDash. I am placed on hold for so long that the call ends. I recall, and they finally get a f***ing delivery person to deliver my order to me. I am so glad I wasted my time doing someone else's job on my only off day after working 15+ hour shifts this weekend. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Las Vegas, Nevada

Fairly clean store but seem to be short staffed. Not many people working in store, nevertheless, they had the Sol de Janeiro that I was looking for. Staff seemed to be apathetic. read more

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I would give this place zero stars. Employees are unfriendly and rude. They are so unhelpful when it comes to refunding items at the store. Instead of refunding the items back to my credit card, the employee did partial and the rest on store credit. Which makes no sense because I had proof of purchase that the items were bought on my credit card. Definitely not coming back to this location. Even being a rogue member, this experience made me really not want to shop at Sephora anymore. read more

Very clean store in a very nice outdoor shopping plaza. I walked in looking for a couple things and not even five minutes of trying to find things, someone already came to ask if I needed help! It was Jennifer and she was super helpful and nice. She tried on a few things for me and recommended a few things to see if I liked. Overall, things are easy to find here and this store is pretty clean and not as crowded. read more

Walked in to look at perfumes, had an asian employee help another costumer and didn't bother to assist me. I then asked a larger hispanic employee with curled hair for help. She told me the certain perfume I wanted was out of stock, I then went online and saw I was able to place an online pick up order at the exact same location for the exact perfume that I was told is "out of stock". Extremely lazy employees with horrible customer service. read more

I just wanna shout out Sheila, the Makeup Artist at Sephora who had me right feeling beautiful and confident for the Chris Brown breezy bowl. Thank you, Sheila. You are truly an amazing queen. That is very talented and professional. read more

0 stars for Store Manager Jasmine. She was not friendly or customer service oriented during my interaction with her today. I am a high level Sephora VIB member and spend hundreds of dollars in this store but after the way she treated me today I will never return. read more

I had one of the best customer service experiences with Asher at this location! He was so friendly and comfortable to talk to. He was not pushy for a sale or the interaction didn't feel forced. He helped me select a new fall fragrance that I am obsessed with and that was the reason for my visit! I went with the Rare Beauty fragrance and Rare Beauty Woody Fragrance Balm for fall! I am obsessed! This store is lucky to have Asher as a part of their customer service team! He's a wonderful asset! read more

Admittedly, I only purchase a select few items from Sephora, and sadly they have been out of stock the last few times I've tried to buy them. This location had all 3 in stock, so yay! They also had kind of messy stations and lots of younger clientele acting kind of silly while I was trying to shop. Glad I was able to get in and out because I would go bonkers having to be around that for too long, and I teach! It was just a little too extra for no reason. I feel for the employees, I think Sephora corporate needs to step in and help them out with some policies or something. read more

Rude manager and clueless staff, do not shop here.. They were stuck up and fake personalities!

No one seemed interested to assist and manager had a bad attitude! I wish they were more enthusiastic to help.

I always shop here for Fenty Beauty products & urban decay. For the most part everyone greets me and are friendly and helpful if needed. I never have a bad experience here unless they are out of stock. That doesn't happen much though. read more

Came in on a busy Sunday afternoon needing some help finding the right foundation shade. I was greeted by Francesca who was super friendly and patient helping me find the right shade. She went above and beyond in helping me and I am truly grateful this process went smooth. read more

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Impossible to shop here. I never leave bad reviews, but this Sephora is unbearable to go to. The few times I've been to this location, it's always been horrible. I understand it's their job to upsell customers, but it gets to a point where I've said no 10x yet still have them shoving random product in my hands. If you're looking to make a quick trip to pick up something you ran out of, you're screwed. I tell them I'm not interested in these products over and over again, and they still won't stop following me around shoving things in my hands. It just gets to a point where it's too excessive and becomes borderline harassment. read more

This has always been my favourite location and I've shopped here for years. I came in to do some birthday shopping and was followed around the store and asked if I need help by 5 different people in the time span of 20 minutes. When speaking to the manager he says "We don't racially profile anyone here." Not once did I mention anything about race or feeling racially profiled nor did I insinuate anything of the sort. I told the cashier 3 different times that I wanted to check out and after the manager leaves she asks if I wanted to do a return. If I was walking around shopping and have no receipt not bag AND said more than once that I want to check out, what exactly made you assume that I wanted to do a return. Extremely over simulating and frustrating. I won't be back. read more

I had well I've 900 reward points?, but was told the do not carry over if you don't make a purchase within 12 months. I know I made a purchase six months ago. Oh, but I don't the receipt from six months ago. Ulta, here I come! read more

I have to say out of all the Sephora's in Vegas, the town square location has had the most kind & helpful staff from my experience. No one is overbearingly attempting to help me, but when I need assistance, someone is always ready to answer my questions. Aside from kind & genuine interactions, I'm always happy to see their store organized with their test supplies stocked & in their proper places. Shopping here has made it so easy! Also just picked up my free birthday item & I'm loving this perfume set! read more

This goes to the lady in the xmas sweater and long skirt on xmas eve. Helpful but would it physically kill you to smile and be friendly. Cheer up. Seems like you're doing the bare minimum. Not even busy and in the store at this hour. read more

This is usually my go-to location since it's the closest to my house and I'm always at Townsquare for something. One of their managers, Kimberly, helped me out with an issue earlier today. She couldn't of been mean and not done anything to help me, but she did and I'm super grateful for it! I will definitely have an amazing rest of the day because of it! read more

My favorite Sephora. I just like the vibe & space at this location. I stopped in today to grab a few items while my phone was going through a repair at Apple. All the associates were super sweet when they greeted me. Jennifer help me out today with some new products that I get seen online and introduced me to some new items that I've been holding off on. She was such a great associate and very knowledgeable about each product. By Jenn assisting me throughout the process, this made my experience worth it because I have bad anxiety and I tend to shy away from help because I feel like I have to buy everything that's suggested to me or I felt judged by previous associates. read more

Wow! Hardly do I ever give 5 stars, but this Sephora really knocked it out of the park! I came here with my sister and we were politely greeted by the staff. While I don't recall the names of the people that helped my sister (one was wearing a floral shirt and the other started with a Z), but even though my sister was shopping, the rest of the staff still checked up on me even though I had no intentions of buying anything and was just browsing around. Big props to this Sephora! While my knowledge of makeup is very limited, I like the precautions Sephora is taking by providing hand sanitizer and practicing social distancing! read more

Came in looking for some makeup . There was some employee standing around flirting *Shaina she didn't even bother guiding me with what I needed . Other employees were busy and ANA supervisor was just walking around said she would get an employee like she was too good to do her job . Waited 7 minutes after she walked away and still nothing . Hopefully a manager sees this and gets them off their high horse . I had money to spend but will be shopping elsewhere. read more

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Thank you Shannon (Tatcha Rep) for the exceptional customer service you provided on Wednesday, July 18! Sephora offers a (FREE) 15-minute facial for products that you may be interested in trying and I was in luck that the specific rep for the products I wanted to try was in the store, doing an in-store visit! What are the odds?! Shannon was great in walking me through the steps and explaining every product! The mini facial was perfect and I love how my skin felt after. She was very thorough and helpful! If you're in the market for some new skin care or make up.. Sephora is the place for you! Come in for the free facial so that it can help you decide on what products works best for you! Everything is organized and clean so hopefully you can find what you need, otherwise they have great sales associates that can answer your questions! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Las Vegas, Nevada

This is one of the best Sephora's I've been to and I've bounced from locations in CA and AZ. The customer service here is 10/10. I loved that I was greeted when I entered and asked how I could be helped. Bre was the associate that helped me and she was beyond knowledgeable and answered all my questions. The cashier was friendly and nice as well. I would go back to this Sephora just on customer service alone. Thanks for your help Bre! read more

Beauty is raw confidence and belief that YOU can do and achieve anything! Be yourself! When using beauty products it's meant to enhance the inner you. Your glow comes from deep down from inside you. Now let's see what we can find to cover a line here and add some shine there. Sparkles and shimmer add that needed touch of glitz to make your senses come to life. Your happy is only skin deep! Travel light when coming to Vegas. The basics of your beauty routine are mandatory of course. Throughout the years buy what you need at your local Sephora when your plane lands. Less to carry in those suitcases is always a beautiful load off. Nowadays with the change in our shopping habits you can order what you need ahead of time then pick it up. Your orders can be placed and fulfilled in most locations in under a few hours. The beauty of technology. At least we can have something positive come from the new health and safety rules of the post COVID world restrictions and guidelines. During this visit, we had to wait in line for about ten minutes, then we were allowed to proceed into the store. Under six guests at a time are strictly enforced with the mask absolutely mandatory at all times while shopping in the actually store. You are not allowed to test most products anymore. Remember the days of free samples of our favorite products, that's gone. The staff walks around and continues to wipe down where ladies and gents touch. Many times in the past you used to come and browse through your favorite makeup pallets and spray on your favorite perfume. The visit to Sephora these days makes for dull moments. Your in a robotic motion knowing what you need and not diverting from those things you came for. Should I try something new these days. I don't know! Can I have a sample of it to try first? Those days long gone, replaced with uncertainty in new products that come out. Here's the latest and greatest new products. We cannot sample anymore. For me I have reverted back to my favorite brands when it comes to my beauty replenishment. On this trip the store employee suggested items in the clearance area for a change in my beauty routine. Needed a little shimmer I discovered an eye shadow pallet on sale for $8. Adding a travel set of brushes to go it's time to get on my way. On my way to the register I passed all those scents. My eyes were drawn to an Orange box filled with Hermès travel sizes perfume to go. I love the simplicity of Hermès travel bottles. The citrus base is so light and airy. What's your favorite perfume or cologne? They offer a quiz on the Sephora app to better aid you. Find your scent and smell your happiness one breath at a time. Find happy in knowing that your beautiful. You make the magic real; all you have to do is believe! Let your shine get brighter with a little shimmer and pizzaz. Love yourself first it's not a crime. Find your groove and play around with color. Your strong and wise. True beauty is on the inside. Discover something new about yourself today. Order online and pick up on the store. Come in and browse. Be happy and healthy. Always! read more

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I called the store to inquire about a shampoo I wanted to try and Rachael answered and was very helpful on giving me recommendations for which Amika porduct would work best. She gave me great tips and sold me on the normcore shampoo and conditioner as well as the bust your brass and the kure hair masks. She was so sweet and helpful. Definately so helpful for me. Shes the girl you should trust! read more

Shanna if it wasn't for you I would've never known the lip stains had changed formulas! You changed my life yesterday. And to the cashier that just moved from Chicago to Las Vegas good luck I wish you well! read more

This location is convenient to our home & in a prime location of town square. It's usually pretty stocked with products I need, unlike a more busy location like Fashion Show. The staff is usually pretty helpful which is a plus. read more

Shayna was really nice and helpful! Would definitely come back to this one for the great customer service.

Sephora has been one my favorite beauty stores ever since I was a little girl. They offer a great selection of makeup, hair, perfumes, and skincare products. This location is conveniently located along Sunset and S Las Vegas Blvd in the beautiful Town Square shopping center. The location within the shopping center is not at all difficult to find. It's within the heart of the shopping center along the southeast corner across the center play area. Also, there's lots and lots of parking along the outskirts of the mall and covered garage parking (free of charge) and metered parking within the shopping center. Upon walking in we were immediately greeted right away. I observed that all the employees, still looking fabulous, were all adhering to the face mask requirement and the social distancing guidelines. Also, because of the circumstances, you are not allowed to try on the makeup on display for safety reasons. The store is also very well kept and clean. Products are very easy to locate within the store and the staff are always walking around checking up on customers. They're always making sure that their customers are being taken care of. The pricing for their products may not always be within your budget. However, one of the best things about Sephora is that there are brands that are exclusively sold there. Sephora does offer a lot of higher end products than most other beauty stores which means the cost for a specific type of product might be a bit pricier than going elsewhere. With that being said, Sephora may not be within everyones budget. But...if you do so happen to make a purchase their "packaging"/bags are super cute. It's a gift bag already in itself. Sephora does offer a rewards program (Sephora Insider). They'll email you great deals and give you a heads up on sales. The best part is that they give you a free gift for your birthday month, and you won't want to miss out on that! Here's a quick breakdown... Pros: -convenient location -lots of parking -great variety and selection -friendly and caring staff -store is well maintained and organized -brand exclusivity for some of the products offered Cons: -a little bit more on the pricier side Definitely recommend Sephora at Town Square for anyone looking for beauty products. And tip: don't forget to sign up for their Sephora Insider rewards program. read more

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Located in Town Square, Sephora offers top of the line make up options. Whether you're in the market to redo your whole makeup routine or just in need of a new mascara Sephora is a great stop for advice and to trying out new products. You can try out a lot of products there, but not everything. Be sure to sanitize with alcohol for items like lipsticks! Even if it's just on your hand. There are workers who can give you a mini make over to help you educate on how to use certain products like highlighters or gel lip liners. If you don't like the color or the effect created be sure to say something as to what you like or don't like about it. It will help the artist and you figure out what will work for you. You can sign up for the Beauty Insider rewards for free. You can earn free trial size samples and if you spend enough in a year you can get into exclusive beauty events. Will be back for sure. read more

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Love love love this location! I have trouble asking people for help but I went in looking for a new foundation and Dennise was such a doll! She helped me find the perfect shade and match for my skin type. After trying so many swatches on my face we finally found the perfect one! Thank you so much for your patience and help! read more

I always come to this Sephora. I'm a VIB Rouge member. Every time that I would come in, I would get greeted; this time we did not get greeted upon entering. We blew it off and kept walking. I was looking to stock up on some supplies and needed assistance with a color match. I asked Belinda if she could assist, but she was assisting another customer; she said she was finishing up and will be right with me. After 5-10 minutes she said she was calling someone else to come and help. No big, i get it. 5 minutes, 10 minutes, still no help. We were looking at items while we waited, Belinda finished with the other guest and proceeded to assist another customer. It wasn't busy, maybe 4-5 people besides us. Bythis time we were waiting a bit and started looking for other workers. We asked Shayna if she could assist. At this time, to my knowledge, she wasn't assisting anyone. She said that someone would come and help. 20 + minutes of waiting we were irritated and decided to leave the store. I work in customer service and I believe communication is a key to a successful business. read more

I came to Sephora to get my make up done. It came out amazing!! Nothing I could do on my own, and I am pretty proficient with a make up brush. I had an appointment for 5:30 and I didn't have to wait at all. Showed the make up artist a picture of what I wanted, and she took care of the test. You have to spend $50 when you get your makeup done. I watched closely what she did and bought what she used. Totally worth it! Haven't been able to replicate it without looking like a raccoon. Speaks of her skill level. This is a big store. It is it's own place, not an add on to another department store. Spacious and well organized. Great place! read more

SEPHORA - My make up came out amazing! - Cosmetics & Beauty Supply Near Me - Las Vegas, Nevada

I always have a good time at Sephora but this morning I had an exceptional experience. I brought my hyper dog with me who was super excited to be there. Maylene (I hope I spelled her name correctly) was so kind and helped me grab a few items while also giving me tips to handle my hyper furbaby lol read more