The employees at this Sephora were very nice and courteous to me. I went in for make up 60mins. I will say that my make up artist was really nice . However if I am going in for make up I expected my face to be done correctly . I showed her pic . It was nothing out of ordinary. I was left with not even mascara applied bottom lashes , my eye shadow wasn't blended all way my eyeliner had gap. And eyeshadow application wasn't near what I should her . She kept asking me if I need blush , and I had to tell her to add eyeliner . I am disappointed at this experience and will not be coming back for make up applications and this Sephora . read more

I just went to this Sephora yesterday and Jennifer helped me so much and was so sweet! We built a basket together based on what I told her I wanted and she was honest about what products would be better for me. Thank you Jennifer!! read more

By far this store needs happier looking employees ...I went in today and the first girl in the front did not even look at us ...she had her back to us on her phone ..looked at us once and didn't even ask if we needed help ! Then another employee sent us with a makeup specialist ...and she didn't even smile or even make eye contact. I'm not someone who's picky or just use yelp to give bad reviews but this store needs happier looking employees .The only nice employee was the girl on the register (girl with the braids) read more

Amazing customer service from Litzy! She went above and beyond to assist me, addressing all my questions about products with patience, expertise, and genuine care. Thank you, Litzy! read more

Litzy was such a sweet heart and helped me find a new foundation and concealer :)!! i really appreciate her helping me out !! best customer service i had in a while read more

Megan and Kayla are so sweet! They were able to help me find what I was looking for!! I couldn't find a couple of items that I wanted to get but they were able to guide me to where the items were! Both of them were so nice & so upbeat when I was talking to them! They're awesome! read more

Jade is the rudest employee I've ever encountered. For starters she bumped into me and looked at me up and down and started calling me a bunch of disgusting and disrespectful names that include having to do with my weigh. She then proceeded to follow me around. read more

I wondered myself into Sephora looking to see what new items to purchase. I got what I came in for and even decided to get color matched before departing. I have worked at a Sephora prior so I'm expecting great service. As I asked one of the associates, she appointed me to Briana. I let Briana know I have this foundation, love it, but the shade is a bit yellow on my skin (CharlotteTilbury Airbrush Flawless Longwear Foundation: shade 5.5) As I told her my concern she ended up going up to shade 8 which was a really dark shade. I was a bit confused when she added that shade to my skin as if it was a joke. So I let her know again maybe going down a shade to a 5. She still didn't listen and decided with a 6 Warm. I decided that it was "ok" but still dark & didn't even intend to continue the service. I agreed, took the sample to not be rude, removed the post color and went my way. I'm pretty sure I could of handled myself a color match but its always good to have a second opinion. She made me feel as if she didn't even care to help. Will I go back there, yes, for a last minute item, every Sephora is different. You should never feel intimidated to ask for help or for samples. Sephora needs to be more inviting with the guests and the customer service make you feel comfortable. read more

Got my makeup done once here and it was pretty nice. I had 2 girls work on me because I didn't like how the first one did my eyebrows. Always very accommodating and helpful here with color matches and stock checks. I was able to place the Anastasia Beverly hills Mario palette on hold here and they were selling out! They also placed a couple of dior glow lip balms in pink glow which my all time favorite. read more

See all

Upon entering, an employee greeted me and asked if i had been to a Sephora recently. She explained the stores COVID regulations and offered assistance. And let me say that i totally appreciated her time, not only was she there at the door waiting for customers and making sure the store was not over crowded, but she made me feel like i was individually being acknowledged as a person. I hate how other stores don't monitor their customer flow and at random run up to customers and tell them to step outside of the door and make a line cus there is no one assigned to their front door. Their regulations were kept on point. Also the employees seemed eager to introduce new products. And I'm happy i didn't go to Ulta because Sephora allowed me to get my LATE BIRTHDAY gift from 8 months ago when the pandemic started! Also i was able to use my points and on top of that the gentleman at the register hooked me up with some skin care samples. I was 1000% happy with my visit. read more

This is a very average Sephora. It's not that big. It doesn't even have HudaBeauty products, which is the very popular, always sold-out brand I get the most of these days, so that's a bummer right there. They seriously need to add the full line of that brand. I have to go to other locations or order online to get what I want half of the time. The employees are about the same at ALL locations and I've been to enough to know...somewhat smug, disingenuine, and not that welcoming. However, it's one of my closer locations, which is why I still go. read more

Salina register person from this Sephora at Montclair mall was super rude. Tried to make me feel stupid for asking questions, sad because I usually have a good experience at Sephora there's just a rotten egg. read more

The store was like a normal sephora but the employees were extremely rude! i went with some of my friends and several employees told us that people were watching us on camera. i was waiting for my friend when a rude employee came up to me and asked if i needed help. i said no thanks, im just waiting for someone. the employee said that she didn't ask what i was doing. then she said she was watching me. read more

Sales woman angie, around 5'6" cheap blonde balayage with a brown base gave me attitude for no reason. I got to the store, saw she was wearing the uniform and kindly said "hi" to get her attention. She proceeded to ignore me and after reappearing my self three times and waving at her she finally responded with a dry "what do you want?" I told her I was there for pick up and she, with attitude responded "I'm not doing orders" and just kept ignoring. Terrible service, don't want to come back here if she's going to be at the store read more

Terrible, honestly hated this store with a passion. I felt terrible attending this store. I was asking questions about hair product and the girl was helpful and all right. Few minutes pass by I'm looking around for more hair products and I had my ride waiting for me so I was rushing looking for a eyelash curler I needed and ask a lady looks like a manager BLACK HAIR, ethnicity : white, skinny and sort of tall. She said I'll help you in a bit she went around the store and ignored me and I looked for her looking like a complete fool. I notice her telling other employees about me and they were looking at me if I was going to steal ! First of all I'm studying criminal justice back to what I was saying and I was so shocked. She came back to me and sent another employee help me I could tell that she had told her to watch me I'm pretty aware of body languages and certain attitudes which led to knowing that's what's going on As I was paying I was being watched , I didn't feel ashamed I was doing nothing wrong. Never in my life would I think about committing a misdemeanor crime. I just felt upset for the way I was being watched and treated different. I understand about trying to watch for criminals and I know how frustrating it is to see criminals running around doing illegal stuff but I'm not one of them. I will return back to the store and get names. This is not okay. read more

It's a Friday Night, about 7:15, walked in looking for a couple items. The store wasn't crowded, I walked around twice looking for my items and no one even asked if I needed help with anything!!! This used to be my favorite Sephora but I'm going to start going to Ulta where they are more helpful. read more

I purchased items from this store and when I got home my foundation wasn't in the bag. I checked my car and it wasn't there. I called to let them know. At first they were going to replace it but then called back and said they checked their cameras and saw the items put in the bag. This is ridiculous! I'm sure people lie all and want free stuff but at the end of the day customer service and satisfaction has to more important than and an item that cost pennies to them. So check your bag before you leave the store! read more

I wanted to thank Andrea for helping me this morning she was so funny and kind and very helpful 10/10 customer service

I usually have OK visits here but today was great. I came on 9/7/22 at 4:30pm and an associate named Leena (I hope I spelled her name correctly) was so helpful and kind. She has so much patience and the sweetest smile. Great customer service skills! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Montclair, California

I was going through a complicated situation with my billing statement and Maritza took the time to help me through the process with grace and patience. Maritza, thank you for being so kind and helpful with your time. Montclair Plaza Sephora has always been a great experience there with all the employees...thank you! read more

Just went in to buy a liquid lipstick. I've needed to buy eyeliner again. Lily helped me out and she was so cool and knowledgeable. I could tell she really has a passion of makeup. She showed me a few options and totally shows me stuff that aligned with what I was looking for in a product. Great customer service despite me coming in looking haggard pre-gym. Thanks Lily for your help! read more

Have been looking for the right skin care routine for my dry skin. Angie is the best she is so funny and sweet she introduced herself n made me feel comfortable she was very helpful and knowledgeable she helped me pick out the perfect routine for my skin and showed me multiple options and brands she also color matched me and took her time with me to find a hydrating foundation that I liked sephora is lucky to have her read more

Okay, I previously gave this store a good review but I have had such bad experiences the last couple of times I went. Therefore, I wanted to give an updated review. I came here and purchased an item that was a gift. I asked the cashier to please open it to make sure there were no major imperfections and that it was not used. She opened it and said it looks new. It looked a little odd but she assured me it was new. I ordered the same product online for myself and it looked completely different. I then realized the item I bought in store was used. I was so mad because I specifically asked to make sure it was new. In addition, I gave the gift to my boss. I was so embarrassed when I asked for it back. I had to explain to her what happened. I returned it and purchased it online because I really wanted to give her this specific item. I called corporate to make a complaint and they said they were going to let the manager know and have him/her call me. They never did. Obviously they don't care about their customers. I went in today to make a small purchase and they were having a promotion for a free mask. The cashier was not pleasant she had a very serious face and when I asked her what the free mask did she held it up to my face so I can read it instead of telling me. I was so put off by her attitude toward me. I am just so disappointed with this store and won't be shopping here anymore. I am going to shop online only or at another store. read more

SEPHORA - Pat McGrath Lipstick online only - Cosmetics & Beauty Supply Near Me - Montclair, California

This is definitely my favorite location in the IE area. The girls that work here are super friendly and helpful whenever I stop by. They are way more knowledgeable than the ones at VG and they always greet you when you walk in. For some reason the VG location doesn't acknowledge their customers. The girls at Montclair are always smiling too, which is why I always come here even though it's a bit further from where I live. Five stars! Keep up the great customer service, ladies :) read more

Customer service is trash. It's been years since I first stepped foot and they still can't seem to get it right. High turn over rate so it varies from bad to worse read more

All the staff were really nice, a sweet lady helped me find my color match, something I've been struggling with for a while now, it only took her a few shades to find the right fit. I didn't get her name but she was a younger black girl working Wednesday night, she deserves recognition read more

50. I like this Sephora location because it's never packed here. You won't have trouble flagging down an employee. Better yet, they'll ask you if you need help. The aisles are very clean too. I recently came here for their Earth Day promotion, but sadly, all of their full size samples were gone. This was barely two hours after they had opened for the day! Nevertheless, I'll always come to Sephora for my high-end products. Their reward system is so enticing. read more

Elizabeth E. In Montclair Sephora counter made my whole beauty experience so painless. She color matched me with my favorite bare minerals foundation and helped me find my favorite Sephora liquid liners. Thank you Elizabeth E you are amazing and I am looking forward to returning for her amazing quality customer service read more

The worst Sephora experience. I've been to this location 3 different times and each was worse than the last lol. Most of the girls do not put make up on here and look like they rolled out of bed. It's a make up store, so you would expect people to look presentable so that customers can approach them. They might know about make up possibly, however, when you look like you just rolled out of bed no one will take your advice seriously. One girl literally rolled her eyes when I asked her if there was any concealer left. Aside from them not giving a crap lol, they also were sold out of almost everything I needed. One girl at the register said your best bet is online. I literally received no help and the few times that I did ask for help I was ignored or had eyes rolled at me. Go to a different Sephora or shop online at the specific brands website since they get 100% back. Sephora was a one stop shop since all the brands are in one place, however, I started shopping more at the brands' websites since you get a lot of discounts and better customer service. read more

all the workers rude as hell. truly tried so hard to bite my tongue because i was about to get reckless. Allison and the man in the front were laughing and talking low as they were pouring my sample which wasn't even close to being a dot of product. truly disgusted. what's wrong with sampling something that's $80 before i buy?? never go here read more

I usually go to another store to get my shampoo and conditioner, but today since I was at the mall I decided to try this store. Wow it was crowded and it was the first time I have seen so many guys in a cosmetic store. Hilarious. The girl at the cash register was really nice and what a trooper for being in such great spirits despite battling a cold. read more

SEPHORA - Cool - Cosmetics & Beauty Supply Near Me - Montclair, California

5 stars for Jackie. I went into sephora on 4th of July, it was pretty dead and close to closing time. I wasn't greeted when I walked in but it gave me time to look at stuff on my own without someone asking me what I was looking for, because to be honest there's so much to choose from. But anywaaaays. I was finally greeted by multiple girls in the store and they were all very friendly. I initially bought a Clarisonic Mia 2, the Clinique 3 step system as well as the tarte 12hr primer. Jackie rang me up and asked me if I had used clarisonic before and I told her no. She was so kind enough to explain everything to me and what to expect and how to use the CM2. She was so helpful and totally sweet and honest about what to expect, which I really appreciated. I didn't feel like she was trying to push the purchase on me in anyway which felt nice. So Jackie, THANK YOU! I love my Clarisonic read more

SEPHORA - My clarisonic and Clinique. I could feel the difference immediately - Cosmetics & Beauty Supply Near Me - Montclair, California

Worst experience with Jackie, the manager. For being a manager she had an attitude and was so rude and difficult to work with when I was checking out. Not sure if she was having a bad day, but her and the lady who checked me out gave me the worst customer experience at a Sephora. read more

I shopped at the Montclair Sephora last week, and after waiting for 20 minutes for any kind of help, I ended up leaving instead. Apparently, Sephora's manager, I believe her name was Bri, was too busy berating her employees, to notice I was standing there, waiting for help. It made me uncomfortable to watch this happening, I think she was very unprofessional and such matters should be done in private. I will not be returning to this Sephora again. Also so sad to see this kind of behavior in such an upscale store. read more

I been back here a handful of time since my last review so I thought it's be fair to update my post. It seems like Sephora took peoples input into consideration and changed the staff here. I've gotten my makeup done a few times and each time gotten a different artist but all were nice and did a good job. When I have came in to shop, someone is always around to ask for help and usually do right away unless they are busy, which is totally understandable. The change is definitely good because it feels like a different atmosphere. I don't avoid going to this Sephora now and actually applied for their credit card at this location during my last visit. read more

I come here often after work looking gross and smelling like oil. Every time I come in, im always greeted with a smile. Everyone is always friendly and helpful with all of my questions. Don't hesitate to come to this location. read more

I just went in and tried to exchange my foundation. I absolutely loved it. I went into this location on March 13th and wanted to see what the hype was about with the Fenty foundation. I never spend more then $10 on foundation. Lol, always have just gone into a Walgreens or Rite-aid. But I treated myself this time. The lady assured me that they have a great return policy. Well last week me and my boyfriend traveled to Hawaii so I thought I would bust out my new fenty. Unfortunately for me the baggage claim people ruffed up my bag and broke it. I never even got wear it once! I just went in today to exchange it April 28th and the manager told me know. That I was past the return time. So sad and bummed out! All my girls have always gone on about how wonderful Sephora's return policy is. Too bad not at this location. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Montclair, California

See all

Horrible customer service. New to the area and this is the closest store to me now. I want to like it but every single time I come I am never asked if I need help. This time around I took it upon myself to ask for help. The associate told me to hold on because she was with another customer. Which is fine. I was waiting right by her & after she finishes she goes to another customer & asks her if she needs help. I was right there and while she had said she would help, she moved on to the next customer. So I basically waited around for no help. read more

I recently started shopping at Sephora. I received a GC on Xmas so decided to get a few things. I've heard horror stories about Sephora's workers and how rude they can be or how they treat customers badly etc. I decided to get a new foundation so I went without any makeup, and my biggest fear was getting a rude employee or not get any help at all. I went on a Monday afternoon, and it wasn't busy. I asked one of the employees if she could match my skin color to the foundation, and she was VERY helpful, brought out a machine that scans 3 parts of your face and shows you what skin color you are, I really liked that because I know I would be getting the most accurate match. She proceeds to apply the foundation that matches my skin color and it was perfect! While she was helping me a few customers kept going up to her asking for help, she was by herself so she was letting customers know that. Of course people are impatient and just looked annoyed. She finished helping me and I shopped around for a bit. I like how everything is separated by brand & I LOVE how you can sample just about everything! Overall I ended up grabbing a few items & the employee was very nice and helpful. She also gave me a sample of a product I'm contemplating in buying. I'm glad I had a good shopping experience, definitely will be coming back! I knocked off a star because they should have at least one more employee on the floor since about 2/3 customers were waiting for help. read more

I've been to a few Sephora stores but none quite like this. Jessica went far and beyond to help me find the makeup and skincare products for my wife! Informative as she was, I had to get myself a couple of Clinique products as well! Best experience I've had, went down a rabbit hole on google when I got home thanks to her, had to ask her full name. Jessica H. you are the best. Love! read more