Great location, typical Sephora atmosphere with friendly staff! Its a little compact being in NU's populous location, however, everywhere I went I was greeted with smiles and assistance. If you have no make up experience like me, then you are in good hands. I went on a Thursday evening and they were jammed packed but the line moved as smooth as butter. All the make up necessities were there. The free stations to try on make up were fully stocked and clean. I spent like an hour ( I went with a friend- who is a make up aficionado) and didn't get bored with all the things that were on display. Overall? Are you a tourist trapped in Columbus Square? Check out the Time Square Mall and get your beauty needs here. You are sure to find a little sale or at the very least learn how to get them eyebrows on fleek. read more

A lot of the negative reviews here are pretty ridiculous. Storming off because you had to wait 10 minutes in line in a packed store, or demanding that they staff people to handle any sort of rush at all times (which is really just not sustainable/economical for any store to do because it's illegal to schedule someone to work less than 4 hours), etc? A lot of these reviewers really sound like they are truly nightmares to interact with or be around. So I went here today after being a bit wary of some of the bad reviews that sounded like they came from normal people not in dire need of a therapist. I was expecting some sort of small borderline kiosk shop but it's not small at all, definitely larger than some regional Sephoras I've been in (having been Rouge virtually every year since its inception, I've made a lot of Sephora trips over the years) and their stock/selection looked pretty comparable to my normal Sephora (SoHo). Granted they were pretty empty, but the staff was as hyper-attentive as any other Sephora I've been to; a greeter at the door directed me to what I needed and 3 or 4 associates offered to help me within the 5 minutes I was in there (one of them even complimented me), and my checkout process was pretty painless. The only sort of lapse in service was the cashier not talking to me about ways to cash in the 900+ points I have banked. Everything looked neat and tidy, though they didn't have the stickers on most of their products that seal them closed that I've been seeing at SoHo. Over all, my experience was good and this seems like a totally normal Sephora. Retail workers are human, people, treat them like it. read more

I am not a regular at Sephora. I have been in on one or two occasions but usually avoid going because I am afraid of the employees being pushy or trying to up-sell me. Luckily, this was not the case. I came here wanting to try a specific product and was able to easily flag down an employee, Melissa, to assist me. She showed me a couple different shades on my skin and made a recommendation. I appreciated her taking the time to find a shade and to explain to me how to apply it. The store didn't have the shade in stock so she helped me order it with free 3-day shipping. I can still return in store if I change my mind or want to exchange it. She also signed me up for the rewards program. Thank you, Melissa, for making me feel comfortable and helping me get in and out with the product that I was interested in. I will return to this location again. read more

I haven't been to this location in maybe 8-9 years -- the space is a lot bigger than the old store and when I went in at 10:30 this morning, the store was pretty empty (expected). This store is really well-lit and very clean. I had a makeover session scheduled, and HANSEL was my artist today. He listened to exactly what kind of look I wanted and first did a color IQ test on me and then off he went to collect supplies. He did such a great job making the makeup very natural and clean. We had a good time chatting about our careers and what our goals were. He was so sweet and will definitely be back for an appointment with him. He even fixed my hair (had a not-so-great blow-out before). read more

It's a Sephora. You've been to one. You know how it is. It's fancy and fun and organized by brand, carries a million beauty products that you can test out before purchasing, and a small black and white bag of pretty goodies will cost you a pretty penny. Blah blah blah. So why am I bothering to review this Sephora? Because it is one of the few Sephora locations that has Color IQ, a system developed by Sephora and Pantone that helps you find your perfect foundation color. It photographs three parts of your skin (I did forehead, cheek, and neck) and averages the colors into one color code. Your color code will then pull up all the foundations carried by Sephora that are a color match for you. Cool, right? It's free to use and you can even email yourself your list of foundation matches. Good job, Sephora. read more

This Sephora is tiny and crowded. It's hard to get help or to get space with a mirror. It is far and away not my preferred Sephora, I have to say. If you know exactly what you want, though, you could be in and out in a jiffy. read more

I came in on my lunch time in the hopes of finding a makeup expert to quickly find me a new foundation. I waited by the skin id station as directed for 15 mins. Then they told me it would be another 15 min wait because they didn't have enough makeup artists. It's lunch time in Columbus circle, lots of offices around here and people need to quickly run errands so they should staff correctly. So disappointed :( read more

Thank you to the male worker who kept me from buying the wrong shade of highlighter for the second time. I'm hopeless and don't know what i would've done without you. read more

Generally this is a well oiled machine where I can drop in on my way home from work to grab any products that I am running low on. Yesterday I grabbed my primer and saw there was a line at the register 15 ppl deep, so I kept shopping to see if they would catch up. Well, $200 worth of products later I decided to just get in the crazy line.... I counted 14 of us in line, and only two registers going! When you look around there were reps selling all over the store, but one to actually help you pay. After ten minutes of waiting I was furious and decided my money is better spent at Bloomingdales. I may try going back, but if the registers aren't open I'm writing you and your bad floor model off! read more

Normally I'm a department store kind of girl when it comes to purchasing cosmetics. Don't ask me why?! Being spoiled with some of the best shopping around here in San Francisco I was let down by the size of this store in the Time Warner Center. I guess I had bigger expectations since the building is so amazing. Also, I didn't even get a hello upon entering the store which is standard at every Sephora I've ever ventured to. read more

Never have issues at this location. They are usually well stocked and the staff is friendly, honest, and knowledgable. I always find the Nars products I'm looking for here. Just had a great experience with Marie when I was checking out. She was really apologetic for having me wait for change so she gave me some Naked, YSL foundation, and hourglass primer samples. I can't put my finger on it, but something about the layout of the store is odd. It always takes me 2-3 trips around the store for me to locate everything I'm looking for. read more

I had a really nice experience at this Sephora. I had an hour or so to kill and figured I'd get a few things I needed. First for the location they are definitely busy on a weekend day but it wasn't crazy packed. They have a nail polish area where you can actually try polishes on (and take them off with remover) or finish your own nail job with top coat and all. They have a huge selection of makeup and perfumes, from their own brand which isn't too expensive to top of the line brands. The best discover were the makeup artists! Super talented, very friendly, and with a $50 make up purchase, they do your makeup for free. I walked out looking fabulous, if I may say so myself :) read more

This is one of the best Sephoras in NYC. I usually shop at the Times Square location, since it's the closest to my apartment, but they've been renovating that one for months and it's a mess; the other closest Sephora is on 42nd and I loathe that store with a passion. So today I ventured up to Columbus Circle to their new location in the Time Warner building. The store itself is very clean and beautiful; everything looks fresh and new and nice. The sales associates are very friendly and helpful, and seem genuinely interested in the brands and products the store carries. One helped me pick out the right foundation shade (always a chore), the line for the registers was nonexistent, and the cashier girl was very patient and friendly as I returned several items, and then bought a few more. This Sephora strikes a nice balance between the mayhem and tourism-fueled ickiness of the Times Square store, and the unapproachable, museum-like vibe of the Meatpacking store. read more

Do I like this Sephora on the 2nd floor in the Time Warner Center? Yessss!!! Finally a Sephora that is not filled with annoying tourists. Instead, this roomy Sephora is filled with lots of different make up & perfume, and incredibly friendly, skilled staff. My girlfriend gave me a gift card for my birthday. If you buy 50 dollars worth of products, you can get a free make up application. One day I decided to let one of the make up artists show off their make up skills. Eden was the angel that was sent my way. She really took pride in her work. I got to pick an image as a guideline for the kind of make up I wanted. Eden grabbed a couple of products, and skillfully applied them to my face. I went from looking normal to ready for the red carpet by the time Eden was finished. She even gave me some samples of perfumes I liked to take home. Not a single time was I pushed to buy things. Products were only suggested if I asked her help to pick them. Eden came up with a great foundation from Sephora's own brand since I needed a good foundation. I really like it. Sephora also carries a very decent cream blush. Also part of my fave must have items are Hourglass blush and Givenchy concealer, Lancome Hypnose Drama mascara, and the Cils Booster from Lancome. Bummer they don't carry Shiseido, but oh well. They carry pretty much everything else here though so who cares.... No line at cash register. EVERYBODY in the store was kind and ready to help. read more

SEPHORA - Sephora's Make up artist Eden applied a dazzling make up with beautiful smokey eyes. - Cosmetics & Beauty Supply Near Me - New York, New York

Quade was so fantastically helpful! I have super duper light skin so finding a foundation is nearly impossible, but he found me options in the finish I wanted and gave me a sample and application advice as well. :) read more

Best customer service I have come across in a long time. Especially in this city. I saw what other people said about the layout and yeah I was running back and forth between products but the girl helping me, Aisha (sorry for the sp??) was awesome. And every other sales person there seemed equally professional and ready to help anyone in need. I ended up spending a decent amount of moolah but it was worth it. The chic didn't try to bullshit me into buying more expensive product and she tested everything out on me. Maybe i'm an inexperienced make-up buyer, but the service that I got here was incredible. read more

Normally I would have rated this visit much higher, around 5 stars because of the sales associate at the cashier (DOS: 05.09.2015 @7:30pm). She went above and beyond and tried locating a lipstick that I had bought a few years ago via my purchase history (I didn't find it that day, but via the online chat tool discovered it is no longer carried at Sephora). She was very courteous and friendly (I called the store today and they told me her name -- Ondriana?) However the girl who did my mini-makeover, was not (DOS: 05.09.2015 @7:00pm). I requested a natural smokey eye with a touch of coral (I have requested this many times at various Sephoras and they all know what I want), but it did not turn out the way I expected. During our session, the associate got upset with another associate/vendor who came in the way and started spreading out her products where my associate had hers on the same counter. I understand she was upset and that the other associate was not considerate, but the way my associate expressed it was very unprofessional. She tried to get me to be "on her side" which made me feel uncomfortable (while she is doing my makeup). After showing my friends (who were getting full make-overs) the outcome of my mini-makeover, they asked me to tell the associate to fix the makeup (no natural browns were used AND THICK top eyeliner was applied). I said I did not want to bother her, especially since she was upset at the other associate. I ended up taking the makeup off later on and did it myself. THIS has NEVER been the case with Sephora makeovers. I have always left loving my makeup. I am hoping this was a one-time case only... read more

This is my go to pre date stop. I love their fresh layout. Up to date selection and the staff is always friendly. I'm a semi Clark Kent type of lady during the weekday, but in the night(read weekend) I come alive. So I was very unprepared and did not bring my freshening up kit. So I stopped by and LEAH hooked me up. I only wanted my eyes done, but she hooked me up with a playful smokey eye using bronze tones. Not too loud because it was a Tuesday and ended it with a cat eye line job that would make garfield hide behind his shades. The test was when I met up with the gentleman and very early in the night he stated that i had very beautiful eyes. A job well done! Plus the conversation was super fun. Thank you Leah and thank you Sephora for having a makeup expert who works so well with a brown skin gal like me! read more

This has got to be one of the worst (if not the worst) Sephora around. First, they barely have anything in stock and take forever to restock their items. Whenever you ask them for the availability of an item that they don't have, they don't even bother to check another store or offer to order it for you. Second, their level of customer service is one of the lowest I have seen in retail. They can see you wondering around aimlessly and will never approach you and ask if you need help. Third, the staff has very poor knowledge about their products. Fourth, do not, and I mean DO NOT let any of their makeup "artists" do your makeup. When I tell you these people don't even know what their personal foundation shade is, I truly mean it. My advice to whoever manages this store is to please conduct an intensive training (in every area) with all of your employees. You can't be a makeup store and have your "makeup artists" looking like a hot mess. AND MAC just opened next door, get it together, Sephora. read more

Don't take any recommendations from the staff in this location. Before purchasing a product, check its reviews! I was once told to purchase a brush used to apply my new amazing cosmetics concealer by one of their staff and a couple of weeks later, a different staff member told me I was using the wrong brush... And that's just one story. In the process of trying to find the right products, I became a VIB member. Hard earned money spent for absolutely nothing. The only reason I still visit this location is because it's close to my job. I no longer ask anyone for their help or their opinions. Instead, I do my research. Two stars because it's Sephora and they have an endless amount of brands and products to choose from. read more

I've been here twice to get a custom makeover and had really good experiences. The staff is very nice and they really take their time to get you your perfect look. I've also had dry bar do my hair at the same time and it seriously looked better than when I go to the salon. read more

I always loved Sephora products!!!! Just wanted to write a review because this columbus Circle store in NYC is just awesome!!!! it is in a niece building called Time Warner... If you visit NYC , do not mis this particular brunch!!!!! read more

Has a lot less products than some of the other Sephora stores. So if you need something last minute you can definitely get it here, otherwise, go to some of the bigger locations. read more

This will end my reviewing stores I did my Xmas shopping in run at 2 whole stores. I prefer to consolidate and the less places I have to go to get my shopping done, the better. I had decided to break my 10 or so year streak of getting my dad a shirt and tie for xmas and wandered into Sephora for some cologne. I like Sephora generally, there's a HUGE one at the mall nearby home (that mall being The Mall At Short Hills aka The Place Where Dreams Come True). This one is just ok. It's not that big, and in an attempt to cram as much of their stuff in the space as possible, it's really crowded. Getting around when it was packed with holiday shoppers was not fun. What was fun, however, was the guy who came up to help me out. I almost blew him off, but I realized I pretty much had no idea what kind of cologne to get. After telling him that I was looking for something for a 65ish year old man who doesn't really wear cologne that often, he picked out one particular bottle and said in a somewhat effeminate Spanish accent "This fragrance is for a conservative man who either does or used to smoke tobacco." That pretty much describes dad so once I was able to speak without laughing I said perfect let's do it. So they have good people working there, but make sure you don't knock anything over on your way to the register. read more

If you're wearing a button that says "ask me for a free sample!" then the least you can do is hold the 'tude and give me your full attention when you are asked for a free sample. For the record, I was actually buying other things, so you could have also offered me a basket. Unfortunate, really. I usually have good shopping experiences here - previously met with helpful and knowledgeable sales associates; I've had no trouble when quickly stopping by to stock up on my basics. read more

This is in what I call the "rich people mall". THe place was packed, as it was a holiday weekend. The staff was still pleasant even though the place was nuts. The person who helped me find a red lipstick did a good job identifying and applying shades for me. She was not irritated when I changed my mind. The store is small, but has a lot of merchindise. read more

I got a mini makeover from Kerryann. She was so friendly and sweet and funny; honestly I could go on forever about how much I liked her. I mentioned that I was self concious about my lips; and she showed me how to do them. They looked wonderful!!! I truely have never felt confident about my lips until she did them. I really wish she could have accepted a tip; she deserved one (she did accept a hug)! If someone at the store sees this review please tell her that she did a wonderful job and she made me feel great about myself (which is very rare). The experience really meant a lot to me. (I'm the girl she called "funky Harry Potter" with the orange/red hair who she thought was twelve.) read more

Compared to other Sephoras, this is a TINY store. They really do jam as much as they can in here though, but as others have noted, the selection seems less than at other locations. Despite that, I've never had a problem finding what I was looking for. The sales people here are really nice and helpful when I've asked for their assistance. The store does get really crowded, especially on weekends so be prepared to wait in line a little. What I love most about this store is its location. It's easy to get to if you're not in the area b/c there are so many subway lines that stop here. So if you need a little touchup before you head out, it's a good place to stop. I come here a lot before I do my grocery shopping at Whole Foods downstairs. Love that I can kill two of my errands at once! read more

By far theee best Sephora I have been to. And I have been to ALOT!!!! I wouldn't consider myself a high-maintenance girl (to my standards anyway), but I am very picky of what I put on my face. I used to not be, and want to try anything that was new/cool but as I approach 30 (yikes), I have to start being careful. I was casually strolling along the face care wall, to see what was out there. Two really trendy beautiful sales associates are talking and I'm a good 10 feet away from them....I look up and they are both "Hi, Miss, can we help you with something?" Then they approached me, and not in an annoying salesperson way, but a very friendly way. I told them what I was looking for and they suggested about 5 products to choose from, and then gave some other suggestions, as if they knew my specifications without me having to list every single thing. PLUS, I kept asking questions, and they did not seem annoyed at all and answered them thoroughly. They lead me to the perfect product, which I know I would have NEVER gotten if it wasn't for them. I know it's only been one day, but I can totally tell the difference in my face now. Thanks Ladies!!! read more

The "service" they provide is a joke. It would be helpful to determine someone's needs before pushing whatever product is the newest or most popular. I always just buy whatever I read about online and then return it if it doesn't work bc asking for a sample is nearly impossible and I'm not trying to catch their shade. read more

CLEAN. Bright and bling without the usual pop music blaring in the background. I suspect it's because we've moved uptown and inside the Time Warner mall no less. Good way to kill time before meeting up for brunch or a nice meal nearby. Also carries lines that may not be in other locations like Giorgio Armani and hourglass. As it's located on the inside on a third floor, there's less foot traffic in general but it could be a good thing if you're looking to get some honest advice from reps who are more patient. read more

It is a great spot to find some of your makeup brands. Going online is better because I get to use ebates also they do not carry Blackup brand in the store. The staff is friendly and the place is always busy. read more

Took a good 10 minutes to catch a workers attention. Really pathetic since there were a bunch just lazing around having personal conversations. Plus very unapproachable. The cashier also had attitude which is a first for me as where workers on the floor would suck, the cashiers typically make up for it. These workers need to lose the attitude. At least it's a decent location and close to Central Park but a really unfriendly environment. read more

This Sephora is a VAST improvement to the former one in the Time Warner Building. (The former location is now a Brookstone. You will find chair massagers, but Clinique lipsticks? Methinks not.) It's about twice as big as the former storefront, easier to navigate, and has a Nail Salon with way too many bottles of tempting nail polish colors to try. It wasn't long before I was slathering my eyes with too much Urban Decay eye shadow, a glitter bomb in the making. It's much better than the other UWS side locations, in my opinion. Score for Sephora! read more

Probably my favorite Sephora location in the city! Huge store, friendly workers, nicely stocked shelves, newest products, what more can a girl want? Shoutouts to the following makeup artists: - Eden: purple diva extraordinaire who taught me how to fill in my eyebrows - Karen: glamorous smoky eye expert *Make sure to sign up for a Sephora account, so you can collect beauty points and get free samples! read more

this place is what defines: retail therapy Total Bliss! they have so many good options for skincare for both men and women,i was able to get good shaving creams for my boyfriend and dad so I was surprised for such a girly store, their gift sets are great in value! even though the line was huge, they have a large staff so it moved quickly also for the holidays they have cute mini gift sets from eye shadows to primers,hair products, lotions without burning a hole in your pocket the variety of brands is huge, dior to Clinique and lancome, buxom and tarte, even too faced and stila I wish I could shop here everyday p.s. amazing rollerball options read more

My friend and I have been coming here for the past four years; we love it! Everyone is super helpful and friendly. We always leave laughing and excited to try our new products. Just today Ana helped me with a facial ($75 spend or more and it's free) and it was totally worth it! Thank you for your help, guidance and making me feel handsome! :) read more

I love shopping at this store, looking at all the make-up colors. Its like walking througha powdery rainbow. I not a fan of the perfumes, maybe because in this place they tend to smell all the same. I'm here for the make-up or some of the skin care products. You can get good deals on the store Sephora brand make-up, they have stepped up their game in the colors. The eye shadows are to die for and will be getting lots of shimmering powders and lotions for the summer. They are moving to a bigger space, that's great! More make-up to look through. read more

One my friends work here so often times I drop by just to see here. When ever I am on a mission however to buy something, there is an ARMY of personnel that will help you. If you don't watch what you say, you will wind up walking out of there with 4-5 extra items you did not think you needed but now you do (they all have the gift to gab, lol) Their lines get long sporadically and disappear just as quickly. I'll never be a constant customer, but I have yet to be let down as far as customer service. I would recommend this Sephora on a whole to anyone looking for a convenient, quick check out. read more

The assistants in the fragrance section are so kind and helpful! I mentioned I would like a sample of a perfume and expected a paper stick to smell- but the attendant sprayed some into a bottle for me to take and also filled little containers with lotion samples! read more

SEPHORA - Fragrance samples, labeled and neatly packed! - Cosmetics & Beauty Supply Near Me - New York, New York