I've heard so much about Ulta Beauty and finally went into one of their stores to make a purchase. Pretty big store with just about all the same brands one can find in all the other ones... some products were on sale and others comparable. They have hair care, body, beauty products and accessories, fragrance, hair brushes for both men and women. They do sell their own Ulta brand products along with name Brand products as well. Check out is in the front and the line goes pretty quick.. came here looking for sulfate free shampoo and there was sale for huge bottle so it worked out. Sign up for Ulta rewards program and get savings. read more

Ulta Beauty - outside - Cosmetics & Beauty Supply Near Me - New York, New York

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Ulta at 86th street has a nice layout & is well lit & setup of goods is okay. It is VERY cool this location has a salon in the back. HOWEVER, customer service is nearly non-existent. I don't mind shopping unbothered by any store associate but if you do need help shopping I can see that as an issue. My problem came at checkout. I greeted the cashier girl & she barely acknowledged me & just started scanning my items. The problem came when one of my items didn't have a bar code. (The particular item doesn't come in a box). The cashier girl opened my jar of moisturizer & lifted the inner lid.. smh!. Then she went to ask the employee managing the checkout area to find the price. Throughout the whole transaction I felt she was being very dismissive & I could feel the underlying attitude she had. She clicked thru all the screens (past the pay with your Ulta CC screen- apparently if you don't have the physical card or anything it's required for you to show physical govt ID). I don't know what her rush was (the store was pretty empty & no one was waiting to checkout) but I also didn't want to be in the store any longer than possible so I used my card & paid. Then I looked at my total & I noticed my total didn't account for the member savings event % off. She immediately got mad at me & defensive. Meanwhile all this time I had my Ulta app open to my savings barcode.. she had not looked at it once! It was all sorted out by the cashier lead but man I'm NEVER going to this Ulta again. In retrospect, It's NO SURPRISE why the store was so empty on a weekend when the streets were bustling & even a brand activation right outside of the store! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - New York, New York

This review is only for shopping experience. I stopped by Ulta to pick up a few items and also because there was a huge sale on the Mac lipsticks. Only $15 for the matte ones I normally get. The staff was so friendly, even came over to pet our little Mimi and gave her a treat. And on top of it all I was able to stack coupons and points on my purchase. Which is why I love Ulta! Friendly helpful staff and excellent deals ! So glad we have Ulta right in the neighborhood! read more

Nora at the salon is amazing! I leave feeling so confident and beautiful every time she cuts and styles my hair. She's also so friendly and I never feel rushed or like I'm just a client- it's like chatting with a friend. Forever my pick for a stylist! read more

I needed my hair curled for an event and decided to try out the salon. Nora as recommended to me and she was so sweet! My problem was with the transparency in price! I had booked the $39 curling service and came with my hair cleaned and dry. She curled my hair exactly as I asked and teased it a little to add volume. Apparently because she teased it, it then was considered a formal updo and I was charged $101! You're kidding me! The whole appointment still ended in 30 min versus the formal updo would have been an hour long appt. I won't be returning even though Nora was very nice! Make sure you ask what is included in the service you want and even then, you may get upcharged without warning. read more

Incredibly busy and packed. Thankfully the store is well organized and well stocked. I came in this day for banana hair clips. There was a really long line to checkout and they were already pumping Christmas music November 7th. Overall a very overstimulating store. read more

If you need to get a haircut, hair color, ANY hair consultation, just go straight to Nora. Every single time Nora touches my hair, my hair is 100x better. I get my highlights done about twice a year and haircuts often, but every time I get a haircut done everyone asks me " Did you do your highlights again?" Nora is absolutely amazing and super educated in her craft. She's constantly using new techniques to perfect my hair every single time. I have yet to have a stylist who remembers exactly what I like in a blowout and what products work well with my hair. The way Nora does a balayage its NEXT LEVEL. I kid you not I always get asked where do you get your hair done from and I say " Nora at Ulta in the Upper East Side" . I have been going to her for years for a reason and I will go to her forever. She's my forever hairstylist and therapist. She's extremely easy to talk to and trust me when you are in her chair you guys will be the loudest. I trust Nora's advice and recommendations all the time and I have always had an amazing experience. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - New York, New York

I had such a great experience with Nora. I got highlights, a haircut, and hair extensions, and I couldn't be happier with the results. Everything looks seamless, natural, and exactly what I wanted. What really stood out to me was how transparent Nora was from the start. She walked me through the entire process, explained pricing clearly with no surprises, and made sure I understood what to expect before we began. She also took the time to explain extension maintenance in detail, which I really appreciated. I never felt rushed or upsold. Beyond her skill, she's honest, knowledgeable, and genuinely cares about the long-term health and look of your hair. I left feeling confident, informed, and obsessed with my hair. Highly recommend Nora if you want someone you can trust completely. read more

I had a great experience here because the saleslady was so knowledgeable. She really knew her hair care! I felt it was informative but no hard sales and no pressure tactics, just lots of on point info and then she left me alone to make my own decision, which I loved. read more

This place obviously has no clue how to treat customers. For one, I'm disabled and no one EVER has approached to ask if I need help. I have to navigate through the maze of carts and stands to find anyone to ask for assistance. Then I purchased a fragrance and it has NO SMELL. I didn't have the receipt and I'm not a member but clearly my purchase could be tracked with the card I used. I was unable to get my money. I'm not too fond of just wasting my money and giving it to a business with shitty customer service read more

I shop at Ulta often; this is THE WORST experience I have ever encountered at an Ulta store. Firstly, the employees were ugly - no makeup (this is a beauty store), dressed dusty and disheveled (associates had their guts hanging out), hair was unkept and they had cynical attitudes. This cashier named Crystal who I have a bad encounter with was definately profiled me. She must of felt since I was asian with a big backpack on that meant I was stealing. The fact is, I made a purchase the night before at this incompetent store. The items I purchased was the moroccan hair moisturizer, paul mitchell tea tree shampoo and a pack of face wipes. The original cashier Ashley stupidly scanned the shampoo twice rather than the pack of face wipes. I came back to the store the following day with my receipt and items trying to explain to cashier Crystal what happened. She was clueless and proceeded to tell her lead cashier Luzela that I was scamming and trying to get a price adjustment. I also had a coupon that I wanted to be honored since I used it the night before. I was simply trying to get rung up for the proper items and use my $15 off coupon which these two girls would not honor and tried to insinuate that I was stealing. The lead cashier then proceeded to state cameras need to be checked to see what happened with an attitude like I was trying to scam the place. This was so u called for and unprofessional. I ended up returning everything since clearly this store did not deserve my hard working money. I highly recommend noone shopping here. They are unprofessional and displayed poor customer service. Place should be shut down. Just shop Sephora next door! read more

Got my haircut with Nora and I'll keep this simple: it was such a good cut that my wife could actually stand looking at me afterward. That alone says everything. Nora knows exactly what she's doing. Clean cut, attention to detail, and zero awkward "so what do you want to do with it?" moments because she actually knows how to guide you. The whole experience was easy, professional, and efficient. Safe to say I now have a standing appointment with Nora for my haircuts. When you find someone who makes you look this good and keeps it stress-free, you don't go anywhere else. Highly recommend. read more

My favorite ulta ever! I always have a pleasant experience at this location. I get most of my skincare products from here

I mainly come here for dermalogica and the section is always stocked nicely. Sometimes the security is hawking too hard. The staff is half and half here some are friendly others are trying to avoid customers like we are playing pac-man lol I get it though. It's a nice shop can be hectic after 5pm though. Oh and they will annoy the hell out of you to sign up for rewards. Count your days big tech! But overall it's a good place make sure your face don't stink read more

A friend recommended Craig, at the 86th location. I booked a colar service with him OMG the results were amazing!! He even suggested changing my shampoo & conditioner regimen and my hair feels so healthy and smooth. It's been a year since I've been going to Craig, my hair looks and feels great! He uses the best product and gets amazing results. Every time I put my hair in his hands I get so many compliments. He is very professional, he knows his stuff, and hard to get an appointment with him. I highly suggest to book your appointment with him you will not be disappointed. I attached a recent photo of my keratin service with him. FYI my highlight are 6 months old. And they look like freshly done, that's how good he is. read more

Ulta Beauty - Keratin treatment, and blow out. - Cosmetics & Beauty Supply Near Me - New York, New York

After not shopping here for months. I stopped in the other day because i had a coupon. I'm a platinum member. I gave the cashier my cell phone number. She turned around and said to me, you're not a member. Would you care to open an account? I replied that I am a member and a platinum member. I repeated my phone number to her. Her reply to me you did not say that you said and repeated another series of numbers. Whatever happened to I'm sorry I misunderstood you. I'm sorry there was an error, etc. I made the further mistake of going back several days later as I had an additional coupon. When the coupon was not appearing an associate, advised me, I had to open the app. I did open the app and the screen said we're having difficulty cannot be used right now. she cannot figure out what to do. How about being trained to soeak in the proper manner to a customer read more

The best Ulta in New York City! Everyone is friendly and there's a brow bar where you can get your eyebrows done. I got my eyebrows done and I loved it. This is my favorite store by far and just being in there makes me happy. read more

On October 11, I visited the NYC 86th Street Ulta location around 5 PM in search of a specific lip liner. A retail worker referred me to a makeup artist named Nicole, who was unhelpful and rude throughout the interaction. Her attitude was unprofessional, and she appeared to lack knowledge about makeup, especially when offering matte lipsticks instead of the lip liner I had requested. The manager Sorayi wasn't any better. Im always disappointed when I step into Ulta Additionally, I noticed that the store was quite disorganized. The makeup section was so disarrayed that it was difficult to distinguish between products, and items were scattered across the area, making it challenging to shop. read more

Billie in the salon is incredible. All of my (wild) expectations were met, and Billie provided friendly and skilled service throughout my long appointment. Went from dark, dyed hair to dimensional blue with minimal damage. I am so happy with it and will be returning to Billie for my next service. read more

Ulta Beauty - before - Cosmetics & Beauty Supply Near Me - New York, New York

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Associate Cynthia was very helpful. She speaks and informs you of each product. I will return.

Craig is the best stylist ever! I first saw him color and cut the hair of this blonde girl next to me at the Ulta in Herald Square. I was so impressed that I just had to ask his name for my next haircut. Now he's back on 86th Street and even though it is a bit more traveling for me, he's worth the trip. I also returned something at this Ulta with no problems. Very nice sales associates here ready and willing to help you with your beauty needs. Highly recommended! I find myself shopping more at Ulta than Sephora nowadays. Although. Sephora still has my business for the Sephora Favorites value sets. I just cannot resist a good buy! read more

The worst managed store there has been. Ordered products that I was charged for and never delivered , then I offered to pick them up myself and was told I was not allowed and that I had to cancel , then told I couldn't cancel the order and still waiting to figure it out. DO NOT SHOP HERE Update- I finalllly got through to corporate and they had to call the store and be able to cancel for me. DEFINITELY never shopping here as a MUA again. read more

I had a terrible experience at the Ulta Beauty on East 86th Street today. I went to the store to return two items purchased online. I was told I could not return those items at the store because they do not accept "Happy Returns" at that location. They said I could make a "Happy Return" at a Staples nearby. When I went to Staples, they needed the QR code. I went to the Ulta website online. It said I needed to make my returns at the store. I went back to the store. They said they could not take Happy Returns at that location because they did not have the "return totes" to send it back. They said I had to go to another Ulta location, but could not confirm whether the two nearest locations had the "return totes" either. I decided to return a third item that I had ordered online and had picked up that day. The same manager, "Shayra" informed me I had to wait 72 hours to return any online pick-up items. Wow! What an epic fail. If Ulta makes it this difficult to return items, I am not shopping there anymore. read more

I had a five-star experience with Megan from Mac Makeup! I went in to get foundation for myself while bringing my pup along, and I was pleasantly surprised to discover that I needed a few additional items. The recommendations she provided were a huge success! My friends loved my look. Megan applied my makeup flawlessly. If you're looking for someone who is professional, passionate, and delivers exceptional service, I highly recommend asking for Megan. read more

Outstanding five star experience with Ms. Krista. I went into Ultra with the idea of getting one item. What happened took me by surprise. I met the most professional, friendliest, knowledgeable and enthusiastic person in all my shopping experience. Ms. Krista asked what was I looking for. Then, she proceeded to showed me the products. She then introduced me to new options to match my lipstick. What great ideas she had and so well informed about the products. I felt heard and seen by her. What makes Ms. Krista extremely special is that she took her time. It didn't feel rushed. I'll just say I left with 15 items when I only needed one. It was well worth it. I learned how to apply my makeup, how to set it, maintain it and to have fun with it. Along with fragrances. What an amazing experience!!!! Thank YOU Krista!! I'll definitely be returning to this location. Ultra thank you, for hiring such an EXCEPTIONAL and PERSONABLE beauty advisor. read more

Really disappointed in the Salon! They now charge for blow drying your hair after getting services done such as a cut and color! Really disgusted after paying nearly $300 including tip. They didn't inform me about the charge before doing it. It's listed no where on their website when booking. Don't stylists need to make sure the color and cut turned out correctly after hair is dry? We come to a salon to feel beautiful after getting services done and you want us to walk out looking like a wet dog after paying all that money. That's the kind of advertisement you want leaving your salon? It's like going to the dentist and they charge you extra to floss and polish your teeth. read more

Great place, great service, got all the specialty items I was looking for and could not find elsewhere. Got some great make up advice too. This is why I come to Ulta. read more

The atmosphere in the store wasn't very welcoming. This was my first time in an Ulta Store. As much as I like hair and beauty products, I had no desire to walk around to explore the store. If I had, I probably would've purchased more items. The male employee at the pick up counter reflected the vibe of the store, very unfriendly. read more

Everyone at this store is so nice, especially Lauren at the Chanel counter who was extremely helpful and knowledgable. I ended up going with a different foundation but it's always a great experience coming in here. read more

This review is specifically for Melissa D. at the salon! I just had my 2nd highlight/cut with Melissa and she totally killed it just like last time! This particular day I had a very traumatic commute to the salon and was not in the talking mood, which I informed her of. Melissa told me to "sit back and relax", and she let me sit in silence for the entirety of my service, which I so very much needed. Stellar customer service right there. Now on to the highlights and cut... when I say she gets it- she GETS IT! I showed her a couple photos of the vibe I was going for and she perfectly communicated back to me what I was asking for. Then she executed on that PERFECTLY! Seriously I could not be happier. The cut I was less picky about so I let her work her magic. We took off 3" per my request and added some long layers for movement. It looks fabulous and I've already gotten 4 complements from random strangers on my way from the salon to the train 1 block away! I highly recommend Melissa! read more

Ulta Beauty - Before & After. Highlight + cut by Melissa D. 100% recommend! - Cosmetics & Beauty Supply Near Me - New York, New York

Vivian was so helpful in helping me find a new fragrance and make great suggestions! Great experience in store!

She the best colorist in the world I always do my hair with Betty I love her all her service is perfect the salon is very clean and she is very professional read more

I'm a Platinum member, less than $100 shy of Diamond, i.e. the type of customer that you would think Ulta would be interested in keeping happy. Alas, I'm very unhappy with the company because they took away my access to their app! The standard practice is to support operating systems at least three versions back; however, now the Ulta app is only available to iPhone users with iOS 17 or higher! For reference, the latest version is iOS 18. My phone has the 16 version and so unless I buy a new device, I am excluded from using the Ulta app and all the advantages using the app entails. I now can only use the ULTA.com website, which is an absolute nightmare to navigate via phone. I might note that I have no issues using the Sephora app. In short, Ulta does not seem to provide its technology department with sufficient resources and/or management to support customers who don't throw away their perfectly functional phones for the latest model. read more

I just went in to this Ulta and literally out of the 30 employees in the store not a single one offered me help. When I tried looking or approaching no one has any interest in seeing if I wanted help. Terrible. Is it because I am a guy and only needed a few hair products? They were all chatting about personal stuff and ignoring me. Way to make someone feel really bad store employees. read more

I go to this Ulta location very very often. I stay really close so it's very convenient for me. However I do have a piece of advice for the management - please please make sure your reps in ulta are knowledgeable of all the products or at least most, in the store. Every single time I've asked for help, they literally read the products from the bottle and accompany it with 'oh so it's good'. I mean I could have read that myself right. And this has happened way way too many times and it's really frustrating that I don't get the service in spite of paying so much for products. I don't need someone to read things off the label out to me - I'm very capable of doing that. read more

Came in just to inquire. I have no knowledge of anything makeup outside of a good lipstick and mascara. I wanted to come in and see if i can find my color match to dabble a bit, and gain some knowledge on products and mainly just find the right color for my skin tone. I walked aimlessly around the store at first, just trying to feel it out to see if i can figure it out. With all of the cosmetics, and different colors, i was legit lost. I asked this one worker who was standing at a display by the door. I figured i can ask her, after all, she is an employee in the store. So i greet her and ask for her help. No greeting back. She clearly had no intention on helping. She asked me what am i looking for? I say I'm trying to find a color match for my skin tone. So she asked okay, foundation or concealer? I politely told her, I'm really unsure because I've never worn makeup. She goes, ooh -_- . I'm so confused as to what is happening. As she isn't giving any other info. She is now just starting in the air, as if I'm a bother to her. So, i say never mind, and leave the store. instead of spending my money here with them, I'll go to Sephora instead where the customer service is much better. It was so off putting, i figure I'm not the only newbie to makeup, so these customer service people should be able to at least point me in the right direction. This was a horrible first experience. This will be my first and last time stepping foot in an ulta. I will take my coins to Sephora where at least i know i won't feel like a fish out of water, and i can actually get help when asked. Worst experience ever! read more

Nice for those that can afford the Salon Treatment. I went in to inquire about getting my hair cut. Cuts start at $57 dollars. Professional beauticians are licensed, certified, and have continuing education. I was informed by a very nice salon receptionist. She was gracious and patient with all my questions. For your information the cut includes wash and blow dry. This store has great brand name products in beautiful displays. I did see a tester for lipstick. I often think of the news reports about the bacteria on the make up testers. I'm glad I don't need anything right now. This location is huge. They open very early in the morning. The security at the door was very pleasant. There are numerous employees and registers for check out. The store is bright, appealing to the senses and clean. I had the desire to buy something! I needed to get a feel for what they offer and the price range. These are not Walmart prices by any means. Like I said, if you live the luxurious lifestyle, shop here. I saw coupons on their website. I'll be back when I need something in particular. It's a convenient location. read more

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I came into today with my friend after work. I honestly couldn't have wanted it any other way Christian helped us out to the max and over he was super friendly and quick while still helping out the rest of the sales floor. He was the best and provided everything we needed and still had suggestions. His performance was outstanding! Shout out to Christian! read more

Another update/example: I had an online pickup. Stood at the empty counter for 10m. During this time, 4 staff members doing nothing just looked at me. One person, after he had to look at himself in the mirror first. Eventually people asked if I was waiting. After all that, the product had already been obviously opened and used. Because this already had happened to me last time, I caught it in the store before leaving. This place is absolutely dismal. read more

This review is for the haircut service. I wanted a last minute haircut in case NYC had a shut down, so I scheduled a last minute haircut with master Stylist Jen. She was very reassuring and this was my first dry haircut. She dried it to look air dried, so she could see how my hair looked, and after telling her what I wanted, she was super attentive and cut my hair. After that she gave it a real blow dry. I am EXTREMELY satisfied with the blow dry and this stylist. The website says 80 dollars, but she is 90. She did honor the 80. I would and will book again and believe she's worth every cent. read more

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