I went to Sephora at the Bergen Town Center to buy a PH shade and lip color and also wanted to find a lip liner to match. The girl who helped me today was very kind, with a very soft voice, she's not in a hurry, she waits for you to explain everything you need--in short, great customer service. You can tell she loves her job and does it with the goal of giving you the best and what you're looking for. At the end, I asked her if she didn't have some samples, she said: she could give me some, and she walked me around to look at products for my face. She recommended a brand I hadn't heard of and gave me two samples for my face. I'm so grateful for her time and dedication. The store, as always, was super clean, very organized, with an impressive variety of products that can help you look more beautiful. Congratulations to the entire Sephora team at this store. Keep up the excellent work. Blessings and a hug to the entire team. Thank you. read more

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I do not leave reviews, but I had to for one special associate named JOANNA at Paramus Park Mall Sephora (Paramus, NJ). I was there on 10/3/25 looking for the correct shade skin tint and asking a lot of questions. I finally found someone who acted like she WANTED to help me, and didnt mind that I wasnt a "make-up" girly where most of the things in a store like Sephora can be intimidating. JOANNA was due to go off-shift, and she stayed to help me. She evaluated my skin with that handheld-mini-microscope and then recommended several different choices. We then walked around and tried a few---and then she gave me her valuable opinion on which looked best. The shade I needed they were out of, but she made sure to order it for me, and it arrived to my house as she said it would. We even moved on to concealer (which I never get the correct shade), and finally a setting powder. I usually go to other Sephoras that are closer to me, but after feeling ignored I usu leave w/o purchasing anything. I will drive the extra 20min to Sephora in Paramus Park just to be helped by JOANNA. I hope Sephora knows how lucky they are---Im a woman "of a certain age"---and Ive never been treated that well in any make-up store or make-up department. It was an informative visit, and one that left me feeling less intimidated by make-up in general. Thank you JOANNA---and I will be back. read more

My trip to Sephora was extremely informative! I was looking for a specific perfume to buy however they did not have it. They did have almost all perfumes in stock which is surprising. I was helped by Aiden my entire visit there, and it could not have been better. if you have any questions regarding perfumes, I know he is the one you should go to! He took his time with me showing me all different perfumes but all were to my likely ! He also informed me about deals and what sizes make more sense to buy since there can be so many! The store was not as busy as you think it would be during the holidays which is great to know. read more

Came to Sephora to pick up some items before vacation. A beauty specialist assisted me right away and helped find the perfect foundation for me. She asked a lot of question to determine my preference and skin type. This location has a large selection of EVERYTHING and customer service & checkout are always swift. read more

Amazing staff! Angelina was a true gem! She helped my boyfriend and I out and it was quick and easy!

really nice sephora, the girls were all very friendly that worked there and you could walk around without feelings like someone was pushing products on you. They were out of stock of a couple things I was looking for, but overall the management and curiosity of everyone was great. definitely a sephora i'll be going to again. read more

I walked in there with my bf and I was just shopping and every employee in the store was watching my every move, they kept asking me if I needed help and I didn't I knew what I was getting. As I went to checkout they all huddled and started talking and looking at me so I left I left my stuff in a basket and left and as I was walking out every single employee was staring at me. I overheard one of the employees saying to watch what I do. I don't know what they thought I would even do. Steal? We're they being racist towards me? Did they think I looked suspicious? I don't understand why anyone thought they needed all eyes on me. I am not exaggerating while saying every single employee was watching me. When I left the store they said " have a good day" every single employee. Weird or just in my head? Will not be going back to this location again. read more

I go to this Sephora out of convenience and close proximity to my office, not because I'm a huge fan of this particular location. The store itself is tidy and well-kept, but I find that they don't have a lot of items in stock. While they are always helpful and offer to order it online, I'm in the store. The reason I am in the store is because I don't want to want to order online. I will say that the staff here (when you can actually find someone and have a conversation) deserves 4-stars. They are knowledgeable about the products and have gotten me samples in the past. My biggest gripe with this store is the manpower. There never seems to be enough people to service the customers walking around the store and those wanting to check out. It's almost impossible to do a quick pop-in for an item as a result and I always end up frustrated pulling my signature passive aggressive sigh in line. Does my review mean anything? No. I'm still going to go. If you're reading this review you're still going to go. Just build in some extra time and don't bank on them having what you need in stock (particularly if it's a popular item!) read more

I have to be positive about this store because it's the closest to my house so it's usually the one I go to out of convenience. The manpower in this store is overwhelming. I was asked by about 6 people what I needed and was a bit pestered by it and totally turned off. I get its they're job to help but please don't ask me 6 times. I don't enjoy my shopping experience. However, when I'm ready to check out, all the people at the register are the ones walking around asking people if they need help. All they need is some balance. read more

I went in this past Saturday for makeover. My makeup was done by Amber. She was super sweet and friendly. She said the foundation matched perfectly, and I thought so too, in their mirror lighting. But that night, when I got home and looked in the mirror I was so washed out and the contour in my forehead was very uneven and not blended nicely. Also, I was disappointed with her work on my eyebrows.. they looked like crap honesty. I had to do them quickly when I got home before I went out to the bars. The eyeshadow and wing looked very nice, however, she didn't curl my lashes and the lashes looked clumpy when I got home and looked in my closeup mirror. I also had to comb them and curl them and apply more mascara. read more

I had an appointment to get my makeup done at this Sephora and let me tell you, it was AMAZING! Jules, you're amazing. I've never gotten so many compliments before. I loved my makeup and I loved the interaction I had with Jules. She listened to what worked for my skin and added her touches too. She was just awesome and words can't describe how much I loved the final look. Thanks again Jules!! read more

This is just based off of my return experience but the cashier handling my return was so kind and helpful, giving me advice on some products and my routine. Haven't receieved the best customer service from Sephora workers lately, so this really surprised me. read more

I've been putting makeup on my face for at least 20 years yet one short session with Julia taught me more than I ever learned. This location is on the small side but it's clean and not too chaotic and you don't have to be in Garden State Plaza. read more

Need to learn and start practicing customer service. The associates were unfriendly, rude and had major attitude. At no point was I greeted but rather, when I asked for help, I was told rather loudly "follow me". I asked to see a product collection out of the package to see the actual sizes. I was told that the photograph on the package was actually size, even though package clearly stated "representative photos may not to be scale." When I brought this to the clerk's attention her comment to me was "that it wasn't true & she knew the sizes." She would not open the package for me. I ended up opening it myself - the products and photos didn't match. All the time the clerk glared at me. At checkout, the attitude continued ...I didn't even receive a thank you for my purchase. So if you want to shop at a store where the customer is not valued, this is the perfect store for you. As to me, I will be spending my $$$ where I am appreciated and shown basic manners. read more

Kiara did a great job on my wedding make-up. She was lovely to talk to and consulted with me the entire time to make sure everything looked how I wanted. The 45 minute session lasted double that, which I didn't mind too much since it showed she cared - and luckily I still made it to the wedding on time! There is a $50 minimum purchase with a makeover - a handful of the products cost me $118. I think if it wasn't my wedding day I wouldn't have splurged, but hopefully you only get married once! read more

I went to the Paramus park Sephora yesterday to purchase foundation/concealer/mascara and a face primer. Wound up leaving with NOTHING.. the customer service at this location is absolutely HORRENDOUS. First off- the store was not busy whatsoever- the employees were all too busy putting on their own makeup to help me. When I did ask for help on matching concealer I was completely taken aback with the amount of attitude I received. No reason for that. I felt so uncomfortable, I wish I hadn't even asked for help. After the awkward "matching process" The girl then walked over to the rest of the incompetent employees and began to complain about how she had to help me. The Sephora employees did not want to be there and it definitely showed. I browsed the store some but felt so uncomfortable that I ultimately left all of the items I was going to purchase and left. I drove right to Nordstrom at the Garden State Plaza where they were EXTREMELY HELPFUL. They even threw in some extra goodies along with my purchases. I will never go back to Paramus Park Sephora after this experience.. Nordstrom & Ulta costumer service is a million times better. read more

I have gotten my makeup done here not once but twice. By two different girls. And both times I was so disappointed I came home and washed it all off.. It looked extremely mediocre, lacked basic technique, and important elements that I asked for were forgotten. I am VIB Rouge level, which means I have spend a very large amount of money at this store and as a result I get free makeovers. What's the point of using my free makeover benefit when they are horrible?????? So dumb. The girls doing my makeover there are supposed to be at a higher skill level than me. Obviously not. Very disappointed. read more

Sephora at Paramus park is absolutely the BEST!!! From the very moment I walked in they were attentive and super helpful!! The manager Maria ensures that all my needs were met! I give her five stars for fitting me into their already busy and filled day of makeovers ! NICOLE was amazing and made me feel like a beauty queen ! Always sure to inform me of her next step ! Very satisfied with the numerous products I purchased and will make sure I return for all my beauty needs ! Thanks so much Maria and Nicole for such terrific service !! read more

I got my makeup done here for my senior portraits and I loved it! Tamanna was super sweet to me and understood me and all of my picky makeup needs. Would definitely recommend her and the rest of the staff there to anyone who's scared of someone else messing up your makeup. read more

Visited this location for third time yesterday (long story on other two visits) and was immediately greeted warmly by a consultant. Kiki took the time to listen to my skincare / makeup concerns and tried several options until we agreed on a solution. She is knowledgeable about products, their ingredients, empathetic and sweet to everyone. Can't say enough about competent & wonderful service from Kiki ! read more

This Sephora location sucks big time. One of the worst Sephora location in terms of customer service. I went there early morning on Saturday to get knowledge about Anastasia brow products, first of all they were not ready to open, they were all busy with store fixtures, I mean please complete all that before you open the store. Once you are open you should be available to help the customer. Then the manager had attitude and said to come back later as she is busy and cant apply anastasia brow product on me. I went there once before and was not too happy, they are always too busy to help! read more

I am truly hurt and disappointed at the treatment that I receive from certain associates at this particular location. I came here on Saturday afternoon with the intention of having a relaxing and enjoyable shopping experience as Sephora is my favorite store of all time. This was not the case. From the time I entered the store I was followed by an associate whose name tag read "Roe". She was an older woman with short, blonde hair. Not once did this woman greet me or ask me if I need help, but, every time i turned around she was watching me. If she wasn't peering at me over the aisles, she was always standing a few feet away from me. Instead of helping customers as she should have been doing on this crowded and busy Saturday, she made it her agenda to personally make sure that I wasn't shoplifting. What makes this even worse is the fact that I FREQUENT this location. I am a loyal customer whose rouge status is already approved through the end of 2019. I spend thousands of dollars in Sephora each year. Last year alone, i made 91 store visits. This is the fourth time this year that an employee at this location felt the need to follow me around because of the color of my skin and it is truly dehumanizing. My son had dropped his sneaker somewhere in the store but I was so upset and shaken by the treatment I received that I felt too uncomfortable to re enter the store to look for it. I will be seeking legal counsel to learn what my rights are in regards to this repetitive discrimination that I'm subjected to when I visit this location. read more

It was my first time coming to this Sephora in the mall. 11/13/14 I thought everything in the store was very good except the workers. I like to find things by myself and in this store you have workers following you and asking you if you need help the whole time you are there. If I need help, I can ask. An employee who was a little plump and had very short hair kept on following me and my friend around the store; we felt rather uncomfortable. I came into the store looking for a perfume that I wanted but this Sephora did not have it. We glanced at every product and as we saw the products we had the workers eyes on us as we walked in every aisle. As we were leaving, the same plump lady with very short hair kept on asking me questions about a certain lipstick. I found it quite odd because I barely looked at the lipstick. I told her I already had it (I frequently purchase things from Sephora) and she asked "Do you really? Are you sure you purchased it?" She was very rude. I felt like I was getting asked those questions because of my race. I wouldn't recommend coming here unless you want to be racially profile. Because of this experience, I will not be coming into this store in Paramus nor telling people to go. read more