I asked about a foundation shade I didn't see on the stand and they said they would check the back and they would come back to let me know if they have it or not. Bitch I been waited for a response for a good 10 mins standing like a dummy. We have a bunch of advisors standing around doing squat like ? Why can't you go check the back? They just communicate through their walkie talkies. You are better off ordering your product online than shopping here and help? Good luck with trying to get help, takes a village to wave down an advisor, HORRIBLE SERVICE, and RUDE workers. read more

Received awesome customer service from Giovanni as I was searching for some skincare and fragrances. He recommended Paula's choice! I look forward to trying this cleanser. read more

I want to make a bet with you. I bet if you asked any girly-girl what her favorite glamour-girl make up retail store is, she'd say SEPHORA! And if you asked her how long she spent in the store when she visits, she'd reply, "hours"! Sephora is such a unique concept. This store has it all & does it all. They carry well-known name brands with very competitive pricing. You'll find everything related to makeup products you'll need to take great care of your skin for both your face & body. From everything such as foundation makeup, eye makeup, cheek makeup, lipsticks & others..to brushes to apply the makeup, you'll find it all here, in many well-known name brands. And if you're not sure how to apply anything you see in the store, the ladies & men who work as product consultants & Sephora PRO Team makeup artists here will do everything from explaining how to use a product to actually sitting you down for a hands-on demonstration by way of a complimentary makeup application session. The store also carries a large variety of ladies perfumes & mens colognes in all price ranges. It's very impressive how many lines of perfumes & colognes are carried at Sephora. This section takes up almost a whole wall along one side of the store, so you will have a lot to choose from. In the back of the store, near the registers, you'll find specialty cream & serum products for age-prevention. Lately, I have been comparing the serums that contain hyaluronic acid. These creams & serums are products that are proven to help defy aging with regular use by helping fill in fine lines around the eyes & other areas of the face & décolletage. Women (and men) should start using either a cream or serum product containing hyaluronic acid once they are in their 40's. It's important to start using them around that age, or even before you start seeing signs of aging for 'prevention'. Also of interest at Sephora are many products to take off makeup, face day moisturizing creams, night moisturizing creams & various other specialty creams (such as for treating acne) & other skin conditions, such as pigmentation issues & many others. One thing you should always avoid is leaving the house without washing & applying moisturizing cream to your face. There are so many caustic elements in the air that you need a barrier of moisturizer on your face at all times, particularly one with a high SPF to combat the sun. And you need to apply a night cream after washing your face just before bedtime. If you're looking for flat irons & curling wands, Sephora has a selection of those, too. Gift sets for you or your friends with products you & they use & love are smartly packaged. And if you'd like to try products before buying something particularly pricey, the people at Sephora are great at giving you a weeks worth of samples before you buy. Their return/exchange policy also is wonderful with no questions asked. Also of note is an offer to sign up for their client loyalty points program, where you get free gifts for a certain number of points. There are different levels of points, paired with the appropriate 'gift'. This "VIB" (Very Important Beauty) program includes not just exclusive gifts, but also event invitations & early access to select products. You also will get a great birthday gift when yours comes, which offers you several choices. A store every girly-girl loves ;) read more

See all

I had my makeup done by Tara for an anniversary photo shoot. She did an incredible job and she was an absolute joy to talk to during the process! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - San Diego, California

The first Sephora I ever went to was on the Champs-Elysees in Paris some 25 years ago. I thought it was the coolest thing ever! You can try on all your makeup and perfume and then make your choices. It was huge! Little did I know this store would wind up in most shopping malls in the United States. I used to go more frequently to this location, but now rarely. In fact, I went back for the first time in over two years. Of course, during COVID I didn't have much reason to wear makeup. Now that the world is rolling, there is more reason to get dolled up... though I still have to hide my face with a mask at work daily. Anyway, I started watching Youtube videos with makeup tips to get me back into the swing of things... but realized that I needed supplies. Then, I went to Sephora with a loose list... a few items that I knew I wanted and several with only a general idea of what I wanted. So, I started walking through the store. I was in a bit of a rush, otherwise would have tried on a lot more makeup. They did have everything I was looking for... and more of course. I was happy that they had Lancome, as I had been planning to add on a trip the the nearby department store, and now did not have to. I was looking for an item that I had never used before. I spoke to a staff member who walked me straight to it. She told me the difference between the three different styles so I could pick the best on for me. If I hadn't been in such a rush, I would have asked a lot more questions. On another note, I was slightly surprised to see that my 7 items came to $235. I knew I was going to spend a lot, as I hadn't bought makeup forever, but these items sure do add up. It is not a discount shop (cheapest item was $20). I did notice that the wall of perfume was slightly smaller than it used to be, though I was not shopping for perfume that day. Anyway, I have enjoyed using these items. I probably won't need to go back for a while, but when I do, I will ask all my questions and take my time. read more

Bad customer service I just came from Sephora in Santee looking for an item and they told me they had plenty at Fashion Valley so I drove all the way here and I ask the girl and she immediately said they were out and I told her I was told you guys had 15 here so then she proceeds to say she was going to check, she left me standing there for 5 or 6 mins and when I turn around she's already helping someone else didn't even care to say she was still looking or had sent someone to the back to check. I then saw her walked away so I approached another girl who I asked if they had it and she said she was checking because they in fact had gotten a new shipment today, after waiting another 10 mins some guy yells that who was looking for a primer and I said I was he said we don't have it and that was it. He left they made me feel like an idiot. I just went to waste my time when I could've gone somewhere else. I won't be returning to this Sephora. They have no manners and don't care about ALL their customers seems they only pick and choose. read more

After visiting the Sephora in Paris I had a huge enlightenment about how BAD this Sephora is. The catty unhelpful employees were gossiping and blocking the isle as I wandered aimlessly looking for the hairspray I fell in love with in Paris. Rather than offer help I had to literally say 'excuse me' so they would separate from gossiping so I could walk through the isle. Not one person asked if they could help me. SO MANY Workers standing all around everywhere no one offered to help me. I finally asked someone where the hairspray was and instead of "showing" me like they did in Paris she pointed to the back for me to find it myself. This is the typical treatment I get in this location. That is why I hate it and don't like going there. Once I found it and went to purchase it (I also picked up a couple kat von d lipsticks, which I found on my own again) The cashier was a real beotch. She rang me up and I paid and I had to ask her for a sample. (Paris just loads you up without asking)/. She looked at my total and rolled her eyes like I didn't spend enough money for a sample. She said 'well I guess you can have ONE'. She opened her drawer where i saw plenty of other samples. I told her "well I guess only ballers like my friend get samples because we got a ton in Paris". She again rolled her eyes and said 'do you want this one or not?' She also mentioned every store is different when it comes to samples. I have a friend who is a Sephora-holic and when we were in Paris I was using her hairspray and wanted some. We stumbled upon the Paris store and were greeted immediately when they realized we spoke English they sent English speaking workers over to help us. They were amazing, helpful and fun! They directed us to many things and new products. She helped me pick a lipstick and liner and took a lot of time with me. (Unfortunately they did not have the hairspray hence my visit here). I told my friend the Sephora near me sucks because the service was no where even close to Paris. My friend got like a bunch of samples I mean TONS. She used some VIP card and I added my purchase to her so she could get points. The lady gave us samples for 2 knowing that. Anyway I texted her after the visit last week to tell her that Sephora will never get me hooked and this whole story, and how I didn't get baller status like her. read more

Every few years I remind myself why I dislike shopping in Sephora. But first, I will say that the team members who attempted to assist me were all very kind and friendly. That being said, I came in looking for several brands and items, (some very high end and some not) and in every single instance, samples were completely disorganized, out of order or just plain missing. Additionally, 3 of the items I was interested in purchasing were out of stock altogether. One additional item on display (retail of $40) was actually only available online. Given the robust amount of team members, and the manager who was roaming about the store, (and especially at these prices) this store needs to be more organized, especially a store of this size and visability in a higher end mall. Empty/ wrong displays and vacant shelf space/real estate is anathema to retail profits. Clean it up, remerchandise, but do something. To add insult to injury, this store would not allow so much as an even exchange for products I purchased at a different location just 4 days prior, for which I had the reciept. (The result of yet another Sephora recommendation that just did not work for me.) Maybe this time the lesson will stick, and I won't bother shopping at any Sephora locations ever again. Always a disappointing outcome with money wasted. read more

Kyrene was amazing. She helped me through the list of items I needed. Without her help, I would've been stuck here forever. Lol. Thank you so much for your help Kyrene and happy holidays read more

So sad how I have to leave this review when I never leave one star reviews only when I have to tho! I went with my mom to this location all workers on the floor are so rude making faces and body language clearly shows they don't want to be there they are all huddled up in a group instead of trying to see if any customers need help , and then to make it the cherry on top my MOTHER who's not too familiar with makeup wanted help to see what shade concealer she is , so she asked a gentleman worker if she can get some help , first off he rolls his eyes , not even trying to conversate with my mom such as simple customer service like "how's your day" or " how can I help? " simple stuff , He literally even used a tester on my mother's face YES a tester using the wand on her direct skin when your supposed to put product on ur hand first then skin or use a Q- tip just something else besides using a TESTER ON SKIN very very unsanitary! Plus zero conversation he had with us , me and my mom were the ones mostly talking and she was asking me. How does it look on her when he's the so-called professional makeup artist should be doing his job by helping others which is called CUSTOMER SERVICE! , we were so shocked we didn't know what to say we just left , never again going to this location when visting this mall , DO BETTER ! read more

Omg it's not a big store but I just got everything I needed, but they were running out of stuff so I think they should restock read more

SEPHORA - Rare beauty - Cosmetics & Beauty Supply Near Me - San Diego, California

7/6/23 - tons of associates standing in front of store engaged in conversations with one another while in the back of the store at registers the line was so long people were putting back their items and leaving- including me. read more

I had a makeup appointment to learn some new skills before a wedding I had to go to. My appointment was late and I left more confused than I came in. I would not suggest going here if you want to learn how to do makeup! Try the MAC counter for better tips! read more

I just wanted to thank Nicola for all her help and patience with me. I had so many concerns about skincare and she really explained everything well. Sephora sometimes can be a bit intimidating but not today. Thank you again!!!! read more

I had a personal shopper appointment on 6/26/22 with Paloma and her customer service was exceptional. I wanted help picking out some sunscreen, primer, foundation, powder, etc. Like many people, I have lots of concerns surrounding my skin...large pores, fine lines creeping in as I get closer to 40, undereye circles, etc. I also only use clean beauty products now, so needing something clean and toxin free was a requirement. Paloma rose to the challenge and was a breeze to work with. I was in and out in about 20 minutes and she really did pick out some products that I think will work wonders for my skin. I checked the online reviews for the products she recommended and they were all really highly rated, particularly from people who share the same concerns as I do with my skin. Sephora has a LOT of products and, for someone like me who keeps their beauty routine pretty simple, it can be a bit overwhelming trying to find the products that are right for me. Thanks to Paloma for making it easy for me. 10/10 recommend her for future services. read more

Today had the best customer service experience. Fernanda helped me with everything. N she had patience when other employees don't. She deserves a raise. Thank you Fernanda!! read more

I am a regular there. I go twice a month Let's start with the pros: - Friendly staff to help you apply makeup on. So I actually end up buying a lot - There maybe more customers that need assistance, but I can tell they are trying the best to make you look and feel good - Always give me tips on what color will look good on me and product suggestions Cons: - checkout line is long and sometimes it ends up with two lines. It usually wraps around like a S shape. but some folks like to form a long line without wrapping around. So it ends up with 2 lines - pls don't let the boyfriends save the spot in line. It is just confusing - suggestion: have an employee help with traffic during peak hours read more

Laci is very helpful! She is super sweet and was able to help me with my return quickly.

Mitzel was an extraordinary help she got me exactly what I was thinking of for my Christmas surprise to my wife. Definitely coming back and asking for her to help me out again with her expertise. read more

I'm a beauty junkie. I heart Sephora!!! I loved this location they have the largest selection of beauty products, fragrance and hair& skin care. My favorite beauty brands are Urban decay, (KatVonD & Tarte are vegan make up ) Too faced, Ysl, lancome,make up forever and Becca. For hair care I super love the Caviar, for skin care I like the fresh and murad. I love their beauty insider rewards program for every dollar you spend earns one point. They reward your beauty obsession they have great stuff you can choose. Every year you get a free birthday gift . And You can get free samples too anytime and try products before you buy. No pressure to buy actually. Return policy is awesome If you don't like it just return or exchange it anytime. They have nice gift sets online too and samples. This place is kind of busy-ish but CS staff are always friendly and impeccable. read more

See all

The Makeup artist Michelle really made me look so beautiful and more feminine as a transgender female. I've been here twice and both times I was stunned on how beautiful I looked and I have no words to say on how good she is. Her expertise on applying makeup is 10 out of 10 stars. I'll definitely will come back to her everytime I need makeup service from her. Thank you so much Michelle. You made my day read more

I have a love/hate relationship with Sephora. I love it because the makeup selection and staff are amazing, but hate it because my bank account is always crying after stepping into this store. It tends to get crowded often, especially during peak hours/days/times of the year. Because of that, it can get hard to get help from employees because everyone is occupied. That's pretty much the only "criticism" I have, but I've never had a problem with customer service or anything of that nature. The workers here are friendly and knowledgable, and somehow I never leave this store without being complimented. I want to give a big shoutout to LACIE because I had my 45 minute custom makeover appointment with her, and she did a perfect job. The makeover was some of her asking me questions on what I prefer/want to focus on, as well as her suggestions, expertise, and magical makeup skills. I know who I'm going to if I ever need my makeup done, or general questions about makeup! read more

SEPHORA - LACIE is amazing! Get your makeover from her - Cosmetics & Beauty Supply Near Me - San Diego, California

I made a purchase and asked if there were any samples. The girl looked at the other cashier and rolled her eyes, open the drawer and promptly shut it and said. We ran out of samples yesterday. I spoke with a manager to inform them because Sephora running out of samples is "not a thing" especially in the middle of a demo day. The female manager got defensive because i reported the issue and no longer wanted a sample, Just to report the poor treatment so they wouldn't be shocked when they saw the accompanying survey and maybe tell the cashier that lying to customers is hella weird. Gaslight someone else! The fact that she was gonna go get samples reaffirmed the cashier was a liar. Weird read more

I had family pictures done & wanted to get my make up done. I spoke to Michelle A. Before making my appointment & she was awesome let me know steps by steps how the artist do make up since everything's changed since the pandemic. MICHELLE A. was very very knowledgeable, professional, helpful, & went above & beyond. I came in for my appointment, Michelle A. made me feel relaxed after somewhat of a stressful day. My over look was amazing ! I got so many compliments on my make up & my pictures came out so beautiful! Thank you so much Michelle A. read more

Has everything!! This place is a girl's best friend. It has everything and more a girl could ask for in brand name make up. Everytime I walk in I have to smell the 50 million perfumes bottles they have lining the store. They have a whole isle on mascaras, bronzers, eye liners. read more

My best friend and I went to buy Summer Fridays lip balm. We decided to window shop while we were already there, we're both beauty enthusiasts and just wanted to pass some time. We were looking at the skincare when we noticed we were being followed. We were asked twice by an associate if we needed help. We declined with friendly smiles. As we kept looking around we noticed the same associate kept a 10ft distance side eyeing our every move. We have both worked in retail so we understand keeping an eye out for shoplifters, but neither of us gave any red flags. We had one other shopping bag with us from earlier, not sure if that's what buzzed their bells? We looked around to see if they just happened to have a big staff with associates at every station but it was clear that wasn't the case, we were being supervised. It honestly felt a bit stereotypical... We were two latinas in their early twenties, not wearing any designer but not looking like bums either. If you've been to the fashion valley mall, you can easily tell there's a clear distinction between those with more $$$. It was honestly just such an uncomfortable experience to have the staff breathing down our necks and side eyeing our every move. Just because we don't look like your wealthier customers doesn't mean we're there to steal. Such a negative experience. read more

Every time I come into this store it never seems that the employees don't help you unless you go up to them and ask for help directly. They see you in an isle and just look and walk away. When I last stopped by I was looking for a concealer and once I found an employee she was sending someone my way to meet them at that specific brand I was looking at. Took him a couple of minutes to show up and what was the most uncomfortable about was the fact I heard him tell his coworker, "time me" basically seeing how long it takes for him to do a shade match for me. Once that was over which took less an a minute, the shaded looked good at the store, but once I tried it on at home it looked completely different and it was the shade he physically handed to me once he was done. I honestly wished the employee actually seemed to care enough to take the proper time to actually do a shade match rather than timing to see how fast he can shade match someone, almost seemed like a game. It's disappointing given the fact this store has much more in stock and is bigger than other Sephoras. But I might just have to take my business elsewhere. read more

I love going to Sephora to get lashes! They had my favorite ones in stock, which was great, because they're popular and sell out! Evelyne greeted me as soon as I came in the store and asked if I needed help with anything. It was busy but they had a lot of employees to assist the customers. The line was very short. They checked me out in no time! I didn't catch the cashier's name because she wasn't wearing a name tag but she was awesome and had a great personality! I will definitely return to this store in the future! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - San Diego, California

Grand reopening!! I am so happy they reopened. The temp location upstairs was soooo small. I love the remodel look. I spend $80 today and got 2 awesome free gifts. Sephora my fav makeup store... they care all my favorite brands Dior, Bobby brown, make up forever plus Sephora brand. Samples!! Samples!! Samples!!! I love how you can sample the product before you purchase it. That definitely helps when deciding on what product works bests for you. Customer service is great!! Will be back real soon read more

Employees were unnecessarily rude. Had an appointment for makeup at 11am, email said to show up 15 min early to check in, so I did. An employee opened the door for another employee, I made eye contact and right away she goes "WE OPEN AT 11am." I told her I had an appt (I wasn't looking to go in I just wanted to let them know I was there) and her immediate response without even listening to me or letting me finish my sentence was "that's nice I know, we open at 11am." That's nice, you know what exactly??? I honestly could've gotten coffee if I wasn't told to check-in 15 min early. The woman who did my makeup did a great job so thats why I gave another star but overall the customer service is enough to deter you from visiting. read more

Dropped by Sephora to check out some skin care items with my friend. Kelly offered to help and was so helpful and knowledgeable in offering me tips and recommendations. I am so excited to try everything I got! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - San Diego, California

Noemi was so professional and helpful! Walking a with a basket of goodies! I'll look for her next time I'm in the store!

I just want to give a shout out to Janette for being super helpful in shade matching me and setting me up with some good skin care on Friday. I'm always hesitant to ask for help because the store I usually go to the girls can be mean, but Janette was so approachable and willing to help me. I was looking for a foundation but having trouble finding my shade. She gave me two samples to take home and try. The shade matches were spot on! Best shade match ever! Now it's so much easier to find my shade in other brands. She also helped me find some serums that would help with some skin issues I've been dealing with. My skin is sooo soft now. I really appreciate Janette's help. read more

i came in with my family after a movie about 20 minutes before they closed to grab 2 small items and an employee asked me if i wanted a basket knowing that i only was going to buy those two items i kindly declined and let the employee know i didn't need one i just needed to find my sister (she had a basket already) i walked away and didn't think much of it while i tried to find my sister and i was being followed by 5 employees?? like hello is it a crime to not want a basket for my two items and considering that it was a little busy i was having trouble looking for my sister so i decided to just stay put near the makeup mirrored section since i knew my sister would eventually come looking for me all while that the same employees circled me and continued to ask me if i need assistance with anything after i had already declined which was weird especially because they were talking into their radios as if i couldn't hear them talking about someone trying to steal i eventually just got so uncomfortable to the point where i visibly put down the items i was going to get on the table and left not to mention an employee was so quick to grab the items after i set them down L employees do better not everyone is stealing read more

Very well stocked with a lot of high end brands, prices can be steep or low depending on what you get. Everytime I go here, it seems super overly packed, where I have to squeeze between other customers to get around. I honestly think that they need a bigger store. But overall, its bright and clean and has everything you need. Join their rewards program for free. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - San Diego, California

I walked into Sephora today and Jihan (if that's how you spell it) asked me if I was finding everything okay. I asked where Summer Fridays was (because I was looking for lip gloss keep in mind), and she goes "oh honey what are you doing for your skin?" When I am CLEARLY breaking out really bad right now. I told her "I'm on an acne treatment right now (hence why my skin was purging)" and she goes "oh honey please wear SPF always".... Did I ask for her advice? Not at all. Completely rude and unsolicited. Cried to the sales associate at checkout when I told her, she brought the manager (who was super nice), and they apologized. The manager was super nice in this situation, I just think Sephora workers need to stop giving unsolicited advice just to get some more commission. Especially with their new campaign being that "everyone is beautiful", certainly wasn't treated that way today. read more

This place is chaotic. The music is super loud... it's always crowded & you have to practically yell to communicate with anyone in the store. It's really off putting if you're new to makeup or have questions about products. The sales associates are hit or miss. Sometimes you get someone really helpful & sweet... other times, they seem to not want to be bothered. I was in the other day & I overheard a sales associate give a really snippy response to a customer that needed help... all I could think was, "It couldn't be me."  That being said, if you've come to this location before... the chaos is expected when you walk in. The thing about this location is, they always have the products I need, so that's always a plus. And if you need your makeup done, Star is awesome. She's really pleasant & warm & she beat my face so good I didn't want to wash my face off that night. read more

See all

So I went to Sephora for the first time EVER today because of the Rare Beauty event by Selena Gomez. Every employee who helped me today was super sweet and helpful. They made my trip easy and simple I was extremely happy with their service. Thank you. read more

SEPHORA - Rare Beauty strokes eyeliner color Black, Rare Beauty lip soufflé matte lip cream color Inspire - Cosmetics & Beauty Supply Near Me - San Diego, California

The customer service I received from Maria was PHENOMENAL! She was such a big help, even though I knew exactly what I was looking for she helped point me in the right direction. The day I went, unbeknownst to me, there was an event going for for the exact brand I was going to shop for. She helped me get my free gift also when the associate at the register forgot. I definitely enjoyed her smile on a hectic day for me! Thank you Maria! :) read more

I honestly never have any issue with sephora.. with the whole "joke" or even witnessed few customers or employees having some issue. It's simple as going in look around and knowing what to get mostly being open minded for whatever request suits us "customers " needs. From traveling few states during my business Heck I can go all out with my spending at the sephora downtown Disneyland. But this shop was the first time I ever got negative vibes. All because I needed assistance for new chanel perfume but there wasn't tester bottle out in display just spray some over perfume test strips I asked the male employee " by any chance if there's the new Chanel perfume out on display Cause fiance & I didn't see the tester I guess it was misunderstanding due to the mask that's understandable yet I literally repeated the questions. But was giving the answer.. "Oh we don't do any perfume samples anymore" with a tone... Smh, I asked if possible where was actual tester bottle cause there wasn't any especially for the one I was looking for. Yet I got another answer that's odd leaving my fiancee & I knew I wasn't going put any $$$ for this shop. " oh you can spray some on your wrist? Really?Thanks... but i rather use the purpose of "test strips " that wasn't what I asked for. I honestly never even need any "samples for any products from sephora" it's more like Whenever I purchased over $600-1k The employees will toss some mini random samples or asking if I wanted use my points for mini products that I won't use or sadly toss away. Shoot.. I don't mind yall pulling up my membership on seeing how much I spent and support sephora over years. Yet being giving that attitude over perfume that I wanted be sure it was the one I wanted gift to my mother yet it wasn't out in display. I shouldn't have seen red flags for both @ chanel counter in mall and sephora at this plaza is going downhill. But whatever I will take my business around my hometown and my usually spots. At least they got their customer service on point. read more