Finally went and checked out what Sephora was all about after the lady at the Lancôme counter told me to go there. She told me I could find the lipstick stain I was looking for there. It was a Friday evening and the place was busy. I was greeted and asked if I needed assistance in a time appropriate fashion. Emma took care of me and was able to make some very good suggestions on items I was looking for. I ended up walking out with 8 things. Will definitely be back. p.s. I bought the PRO Flawless Airbrush to apply my foundation and it is incredible. read more

Very knowledgeable staff, I love buying makeup at this location. They have a wide variety of brands. Always willing to help you pick the perfect shade or item(: read more

I came into this location around 10:45 am looking for a color match for foundation and a lip liner. Amber was the kickass person to help me. She took the time to find a good color for my skin tone and listened to what I said I was looking for. She really took the time to talk to me about all the different products she used on me, from the Anastasia foundation stick, to the eye cream and contour kit. I'm quick to admit my flaws and severe lack of know how when it comes to makeup (even though I'm in my 30s!), but Amber was super patient with me and answered all my ridiculous questions without any judgement. Basically she was just the greatest and was such a breath of fresh air since I had bad experiences at both the PV mall AND Scottsdale locations. We even bonded over Harry Potter, as random as that is lol I'm looking forward to going back in a few days to buy the rest of the stuff we tried on my face today. Thanks for such a great experience Amber! read more

So happy with this place. I needed a new foundation and Tara took amazing care of me. Figured out my skin hydration level and helped with color. I got the new nars foundation and she recommended a fresh rose moisturizer and the difference is incredible. I'm so happy now! Thank you Tara and Sephora! read more

I went into Sephora last night to find a new foundation and blush and was helped out by Sophie. I have no clue when it comes to make up and always joke that my 82 year old grandmother always buys my make up for me. Except that it's not a joke. Sophie was great, she was knowledgeable, friendly, funny and supportive. Because let's face it. Buying real make up for the first time can be a little stressful/overwhelming. I am very happy with what I went home with and am very thankful for Sophie's patience through the whole ordeal! Thanks! read more

I absolutely love this store. I had the best customer service I think I've ever had in my life and the girls are always right there to help you with anything you need. This is by far my favorite place to shop for my cosmetic needs. read more

Friendly and helpful staff! I was in town visiting and visited this and the other Sephora in Scottsdale. This one was hands down the best. The staff acted like they enjoyed their jobs and it shows in their customer service. read more

Most of the time I have a good experience and the Sephora employees are helpful. I went in to purchase the tarte Clay Stick Foundation. I didn't see it displayed so I asked an employee and she said she didn't think they had it in yet, which is totally fine, if you don't have it in store then you don't have it in store. I went online and saw that they had same color names for the tarte clay foundation (non stick) so I thought I would be able to get a similar color match for when I order the other stuff online. After trying to find someone for 15 mins for help, I explained to her I wanted to do a color match so I could try to order a similar one online. She said I couldn't do a color match, it wouldn't be the same. I asked her if I could try one anyways since I noticed they had the same names and maybe I could find one that would at least be similar. She said no, they aren't the same colors. I said I understand they might be different but maybe I could find a color that is at least close so I would like to get a color test on my face, just to try. Again she said no because every color is different. She wasn't listening to anything I was saying, before I could even finish my explanation she just keep saying no. I just wanted a color test, that's all. After 3 tries, I just gave up and walked out. I'll be going to other Sephoras from now on. read more

The Sephora store in the Scottsdale Fashion Square mall is a shiny happy place where every aisle sparkles with the latest cosmetics, fragrances, skincare lines, hair products, bath and bod lines and beauty accessories. From playful lines like Bliss and Philosophy to serious skincare lines and department store quality cosmetics, Sephora has a little bit of something for everyone. But honestly, I have love-hate relationship with the store. I love that you can browse, sniff and sample products without getting the evil eye from the sales staff. On the other hand, on the occasions that I did need help with a serious skincare question, I always seem to get the new girl who has no idea to how to help me with my skincare woe. So I might recommend you do your homework before you go on a serious Sephora shopping trip. Otherwise, Sephora is a great way to reward yourself with a little something sweet and fat-free. read more

Great selection, various luxury makeup brands, but the SERVICE could improve. Service is a hit or miss, they often look at you and depending on that try to approach you. Sorry, but ignoring a customer isn't they way to go! You could always fake a hello, it doesn't hurt anyone! :) On the positive side, good point system and good samples. read more

I really liked the customer service here and overall experience, everyone is very friendly and welcoming. Being a Paramedical Aesthetician, and knowing how to pass on skin disorders, i had a very bad experience with sanitation, which should be #1 priority to Sephora since its a place based on skin and how to protect and take care of it. I came in looking for foundation to match my skin tone, i was given a really good one but when the girl applied it, she grabbed a brush from her front pocket and began spreading the foundating on my skin with a very used brush and i could smell it on my skin, it wasnt a very nice smell, it didnt smell clean or new. Very uncomforable since i have very sensitive skin and i take care of my skin. Im not comfortable with a brush thats being used on countless faces and then mine. I believe is an issue with Sephora headquarters since its not the first Sephora i experience this in. Theres lots of skin disorders that can be passed on like this from face to face, and when a brush begins to smell its because theres bacteria growing in it. read more

I have to say, I went to the Arrowhead Sephora and walked in needing serious makeup and asked for help letting them know I needed everything. They had such a horrible attitude because I didnt make an appointment...I am super busy with work and in my professional career, I never have time for anything. So sorry I didn't make an appointment. My hair stylist is in Old Town so I dropped by Sephora to give them a second shot and this one is over in Scottsdale Fashion Square. I walked in with my same line, the gal walked me over to a gal and explained my situation. And although they were busy, this girl made it freaking happen! I believe her name was Corinne or something that starts with a C. I cannot believe I forgot her name. She was amazing, she helped me buy an entire new face, got to know me and added a few must haves for an upcoming trip and I walked out spending over $700! I wanted to pull that Pretty Woman moment and walk back into Arrowhead and say big mistake while holding up my bags! Haha! read more

this place is great in theory, but i honestly only ever come to buy a gift for a girl friend. i don't shop here regularly, and when i came during christmas season i just about ripped all my hair out - the staff was bumbling, mumbling and inefficient. i know, they were probably just hired the day before for the busy season, but my god i had to fight the ever-changing line dynamics as a people just decided to start new ones wherever they felt like it and it took the sales girl about 20 minutes to gift wrap everysingle item. read more

Service is always a hit-or-miss here. Some days I go in and I am treated like I dont exist, and others I meet a wonderful employee who is super helpful. There were two women by the names Elyse and Alyce (lol) I met and they were wonderful. Products always a plenty, I just wish all employees had the same level of great service. read more

I was trying to find how to write a review for their employees but I couldn't find it! So I figured I would turn to Yelp. I had a wonderful experience with an employee named Mary today. She was so patient at helping me find the right foundation for me and really went above and beyond. I don't normally write reviews, but feel the need if someone was so accommodating and nice. Thank you so much Mary for your help! read more

My first time at this Sephora and I had a great experience. The two ladies that helped me were so incredibly sweet. Amber helped me with picking the perfect primer and foundation. While Tracy helped me with my skin care, choosing something that works best for my dry skin! They definitely knew their stuff and were both so helpful! Had a great conversation with both ladies. I will be back when I am in the area! 5 star forsure! read more

I love the products, and most of the time the experience. However I have never in my life as a customer been treated so terribly than I did today at Sephora in Fashion Square. A woman named Linda could not have been more rude and obnoxious. Everything I inquired about I received a one word answer that was the word "NO" ( I was asking for corporate's ph# and if she knew the store number, and if she even knew her own name...in which she replied "No" to all of these questions...yes even the own name question) She was older than most of the employees probably 40's-50's and was just insulting in every aspect! I did find out corporate's phone number and made them aware of this disease of an employee, however I do not plan to shop there or recommend any friends or family to shop there (I wouldn't want them to be as offended as I was by Linda) until she no longer works there. It is a shame because I am a very loyal customer and am in the skin care business and recommend skin care treatments and makeup all of the time, but I will begin pointing my clients and others towards Nordstroms and ULTA. read more

This business has worst return policies! Had items clearly sold at their stores my wife had received as Christmas gifts. Simply wanted to get store credit to spend at the THEIR store and got the full run around and a no go. Was given a 1-800 number to contact a 3rd party and waste my time pleaing my case. Really people,welcome to 2016! How about we will never shop and spend our money in your stores. And I will encourage our friends to follow suit as this is unacceptable in any customer focused business. Poor customer service involving this common circumstance from Sephora. Plenty of other stores carrying these products and more with easy, customer friendly return procedures especially when your trying to spend money in thier stores. read more

This store is like my drug. Addictive as &#*$! HUGE store. Plus they have an entrance from outside. Amazing much? I bought a bottle of Clarins self tanner and Clinique exfoliator. They have a load of free samples with my purchase...woot woot! The employees tend to pop up out of nowhere and glare at teenagers occasionally, but hey, teenagers can be quite suspicious people lol. Amazing selection. Guerlain, Chanel, Dior, Philosophy, Nars, Shu Uemura, Kat Von D, Smashbox, Tarina Tarantino, Tokidoki, giant line of Sephora products, Urban Decay, Too Faced, Clinique, Make Up For Ever, tons and tons of perfume, hair appliances, shampoos, conditioners, styling products, lotions, everything. read more

Screw Disneyland- Sephora is the happiest place on earth! They have everything a girly girl or a girly guy could possibly dream of and then some! They have all the best brands in cosmetics, skin care and perfume and they're always adding new items to their extensive product selection. To me, getting a gift card to Sephora is like having Christmas morning over and over again. Everywhere you look there are sparkly blushes, lip plumping glosses, lash-extending mascaras and anti-aging face creams- what more could anyone ask for? I can understand why men might hate going into Sephora- but they do have some products for guys too- although not many. As far as I know, Scottsdale Fashion Square is home to the only Sephora in Scottsdale, but even as great as it is, it still can't beat the one right on the strip in Vegas. They're open really late and you can shop with a drink in your hand- what could be better than that? read more