Came for a tour for my aunt a while back to choose a facility for her therapy needs.. Definitely…read morenever would bring my family here for any kind of care..

Great caring staff. I came during the day and saw some of the activities taking place. The resident…read moreauction looked so fun and they were all so happy. I also came around lunchtime and the food looked and smelled amazing. Thank you for being so courteous. Will refer to others!

My mom had to stay here for 3 months recovering from a broken leg, she is 91 and has the beginnings…read moreof dementia. The staff was very kind, patient and helpful, I can't express how grateful I am for the way she was treated. Everyone was compassionate and caring, thank you Westgate staff, you guys are amazing!

Aunt was there for a few years until the end of her life…read more The staff has always been helpful and kind to my mil & husband & i when visiting except for once. They even let us bring in our pups to see her because my aunt loved our dog, as long as they were vaccinated which they were because we belonged to a dog park that requires them. The other residents really enjoyed our dogs as well. The one time that they were kinda rude was the day my aunt passed away. She already crossed to the other side, but we were all in there to say our goodbyes. It was extremely hot in the room so I had to step out a few times. One of the times I stepped out, it was a young man I had never met before demand rudely why I was out in the hallway several times. He was working at the desk right across the room so I figured he would have known that the patient across from his desk had passed. I explained to him that our family member had passed, but it was extremely hot in the room which he did finally turn his attitude around for. I've had nothing, but pleasant experiences here while visiting except for with this person.

My father was here and he received the best care possible. The nurses are amazing, the CNA are very…read moreattentive and they all knew him by name. We couldn't have asked for a better place to have given him the care he needed to get back on his feet.

After my Open Heart surgery ,staff taught me how to live again with my recuperating upper body.so…read morekind, so gentle, so smart.

Incredible facility and incredible staff. I was particularly…read moreamazed by the social worker her name is Stephanie who was very kind and welcoming and supportive. Thank you!

This is a great place for your loved one to come and rehabilitate. The caretakers there are very…read morenice and helpful.

The team at Visalia post acute deserves 5 stars. The nurses and aides treat the residents with the…read moreutmost dignity and respect, providing excellent day-to-day care. Furthermore, the administrative staff is outstanding. They are helpful, responsive to any concerns, and clearly foster a positive, supportive work environment for their employees, which directly benefits the residents. Thank you for all you do!!!

This place has got to be one of the worst establishments…read more And, that is saying a lot. Things get stolen by staff late at night when patients are sleeping. They seem to have a hair across their fat asses, and call backs are non existent. I will be taking this to the state for them to audit this place.

I can't thank Rachel enough. This has been a difficult time for myself, my family and my Mom…read more Rachel was always there for me, anytime day or night. She listened to my concerns and had a resolution that worked for everyone. The caregivers were great, and so good with my Mom. I don't know how I would have gotten through this without them! Thank you Rachel and Courtney too! You are truly angels!!

My Mom has been receiving home health care from Sequoia Home Health, Kris, the owner & RN is…read moreamazing, very caring & very nice. Linda the physical therapist is very caring & very nice as is Maty & is Foua the occupational therapist. Incredible, compassionate care! Many thanks!

My mother is at the end of her life and her her doctor put her on hospice and unbeknownst to me…read morenever being involved in any sort of hospice experience. I basically got assigned the "welfare" version of Hospice. While looking for a respite service, I searched the Internet and made many phone calls and finally came upon Bristol Hospice. Every single person that works for this company is amazing. They never make me feel like I'm calling them too much, they're very patient and caring and treat my mother like the queen that she is. I always tell people to ask a friend for a reference, but you don't need one if you live in the area... This place is in my experience the best out there. Everyone gives me a hug and help helps me to help my mom better and also educate me on the process of the end of life similar to the beginning of life just in a different direction. God bless everyone who works for this company, they have been a true blessing to my mother, myself, and my family!!!

Thank you to the Bristol Hospice Team (Gayla, Rebecca, Lisa and Sophia) for your professionalism,…read morekind and caring service. Each of you treated our loved one with dignity and respect during her final days on earth. We highly recommend Bristol Hospice!

This business recently changed to Visalia Post Acute. The new leaders and staff are amazing…read more My mom is currently at this facility. Everyone here has been so caring and kind. In speaking with my mom this morning she said if she needs to be in a rehab again she wants to come here. Each employee has been so attentive to her needs and care. The care provided has been wonderful. The employees have been fully transparent with her and our family throughout this ordeal. From the Admin staff (Cindy) to her nurses (I can only remember Chris) to her CNAs. I highly recommend this place. If you need a place, don't look at the bad reviews. They are from the previous company and it is no longer like that. I'm glad I took a leap of faith and allowed my mom to be placed here.

This is the SECOND TIME my mothers belongings have been STOLEN!…read more FIRST it was three new blouses that I sent her for Christmas - sent to laundry for labeling - NEVER CAME BACK - 44 days later - still not back to mother - no follow-up until I "pinged" on management. NOW: My mother recently overheard staff say "I know where to get some coffee" - YES, THEY STOLE the Starbucks Instant Coffee FROM MY MOTHER! This is the response from management: "I got your message. I apologize, I was on the other line. I completely understand the anger and frustration, and I assure you that it has been reported to management, and it is being taken care of. The coffee has been replaced with the exact same brand and item. While it is unfortunate that we cannot control the actions of our employees, we can certainly hold them accountable, which is being done." I am at wits end with this place. I can NOT Believe ANYTHING of TRUST what they tell me.

Brought my mom in as she was septic and the ER staff was amazing but once she got admitted to…read more3South the care was no longer there. I watched staff for 4 hours on day one and they would come in and check her vitals and leave but never emptied out her full catheter bag nor offer her water. I finally ended up emptying out the bag at hour 2 and asked the next nurse how often are they supposed to empty it out and she told me "oh just push the call button and we will come". So I guess it's not part of their patient care to check catheter bags unless patient requests for it to be emptied out. Day 2 still in 3South, I came in and her IV machine was beeping and it can be heard in the hallway. It took a nurse an 45 minutes to come and check the IV machine which was not pushing her fluids. Day 3 still in 3South, my mom calls me to tell me she hit her call button and had been waiting about 10 minutes to get help to use restroom but no one came and she ended up soiling herself. I HAD to call to get a CNA to go check on her and that still took another 10 minutes. When the CNA finally comes into the room, she asks my mom "Do you want something to clean yourself?". Ummm, hello she couldn't get up on her own to use the restroom so you think she can clean herself?? Really?? By far the worst care I've seen so far offered by this hospital. I do want to say I am giving it a 3 star as she had a wonderful RN and CNA at night who took really good care of her and my mother made sure to tell me how well they took care of her. Seems like the lack of care is on the day shifts.

1 STAR - A PATTERN OF INTIMIDATION, DISMISSAL, AND FAILURE OF BASIC CARE…read more I waited a long time before writing this review because I wanted to be fair and accurate. Unfortunately, after multiple emergency room visits, I feel an obligation to document what I experienced so other patients -- and leadership -- understand what is happening here. This was not one bad interaction or an overwhelmed shift. It was a pattern of deeply inconsistent care, ranging from truly exceptional compassion to behavior that was dismissive, intimidating, and completely inappropriate in a healthcare setting. THE STAFF WHO DID IT RIGHT It is important to acknowledge the individuals who genuinely embodied what emergency care should be: * Katie, RN -- Calm, compassionate, grounding, and professional during a severe panic attack. * Stephanie, BSN & Douglas, LVN -- Absolute angels. Consistently kind, attentive, patient, and humane across visits. * Matthew, PA-C -- Took the time to listen without judgment and treated me with respect. * Initial Security Team -- Treated me with dignity and kindness, helped me safely off the floor during a panic attack. * Alexandra Rogers, Phlebotomist -- The best blood draw experience I've ever had. Gentle, skilled, and compassionate. * Amber C., Patient Access Specialist -- Warm, welcoming, and grounding. * Third ER Visit Physician (MD) -- Truly exceptional bedside manner, professionalism, and advocacy. I am genuinely honored to have received her care. These individuals are the only reason this review is not zero stars. THE DISTURBING PART During my first ER visit, I witnessed a young boy experiencing crushing chest pain that went unaddressed for an alarming amount of time. His mother explained he had fallen while playing sports and the pain had worsened to the point they came to the ER. Watching a child in obvious distress without timely escalation was deeply upsetting. When I attempted to document events using voice-to-text, the response from staff escalated instead of de-escalated. * Anna, RN spoke to me rudely, told me to "sit down," and warned me not to record. * The interaction became confrontational rather than therapeutic. SECURITY USED AS INTIMIDATION Instead of calming the situation, Evan L., Security, was called. He told me I needed to "be respectful" or I would be forcibly signed out AMA without receiving care. His tone and presence felt punitive and coercive. Being threatened with loss of medical care while already in a medical crisis was frightening and inappropriate. Hospital security should exist to protect patients -- not intimidate them or threaten removal of care. A MOMENT THAT SHOULD NEVER HAVE BEEN NECESSARY Later, as I was returning from my own EKG -- which was significantly worsened due to the stress of the earlier nurse and security interaction -- I saw that the boy with crushing chest pain was finally called for an X-ray. His mother and I shared a brief moment of relief that his pain was finally being taken seriously. It should not have taken that long. DENIAL OF BASIC HUMAN NEEDS During a severe panic attack, I repeatedly asked multiple staff members for water. No one brought me any. I only received water because a friend brought it from outside the hospital. Denying water to a patient in acute distress is unacceptable. ADDITIONAL UNPROFESSIONAL CONDUCT * Clarissa, ED Tech treated me disrespectfully and refused to tell me my weight after I requested it. * Alyssa, LVN rushed my discharge, provided no education, and failed to ensure prescriptions were sent. The pharmacy later confirmed they received nothing, including essential asthma medication. * Andy, PA-C appeared distracted, failed to provide water, refused to identify himself during a follow-up call, and hung up without resolving a medication issue. These failures delayed care and caused unnecessary stress. FINAL THOUGHTS This emergency department has outstanding individuals, but also serious systemic and cultural problems that cannot be ignored. No patient should ever: * Be intimidated by staff or security * Be threatened with removal of care * Be denied water during a panic attack * Be rushed out without education * Leave without essential medications I sincerely hope leadership and patient safety teams take this review seriously. Patients deserve safety, dignity, and compassion, especially in moments of crisis. 1 star

I started at local larger PT office last week. Made me miss my time at St Mary's a few years ago…read more It was 1:1 care-- peaceful and helpful. My back was in good shape within a few weeks. Today-- at new PT-- I was one of three the physical therapist was treating at the same time!! She would breeze in and out-- and had a young man help me-- and I was telling him how I was to do my exercises-- he had no idea. l Miss St Mary's.

During times of COVID, I was a bit hesitant about how my physical therapy session were going to be…read more Thankfully Lucia and Dr. Nasr are pleasant and patient with me. I had to reschedule twice due to work and summer school, but they were extremely accommodating despite the limited hours. Bedside manner is pleasant and when I was first examined, I felt like I was being cared for. The atmosphere is peaceful and pleasant, with a side of 80s music (which I loved lol). As for my neck and shoulder injury, it has significantly decreased to the point I feel no pain at all. If you want a caring, patient and kind physical therapist with amazing staff, go here!