Came for a tour for my aunt a while back to choose a facility for her therapy needs.. Definitely…read morenever would bring my family here for any kind of care..

Great caring staff. I came during the day and saw some of the activities taking place. The resident…read moreauction looked so fun and they were all so happy. I also came around lunchtime and the food looked and smelled amazing. Thank you for being so courteous. Will refer to others!

My mom had to stay here for 3 months recovering from a broken leg, she is 91 and has the beginnings…read moreof dementia. The staff was very kind, patient and helpful, I can't express how grateful I am for the way she was treated. Everyone was compassionate and caring, thank you Westgate staff, you guys are amazing!

Aunt was there for a few years until the end of her life…read more The staff has always been helpful and kind to my mil & husband & i when visiting except for once. They even let us bring in our pups to see her because my aunt loved our dog, as long as they were vaccinated which they were because we belonged to a dog park that requires them. The other residents really enjoyed our dogs as well. The one time that they were kinda rude was the day my aunt passed away. She already crossed to the other side, but we were all in there to say our goodbyes. It was extremely hot in the room so I had to step out a few times. One of the times I stepped out, it was a young man I had never met before demand rudely why I was out in the hallway several times. He was working at the desk right across the room so I figured he would have known that the patient across from his desk had passed. I explained to him that our family member had passed, but it was extremely hot in the room which he did finally turn his attitude around for. I've had nothing, but pleasant experiences here while visiting except for with this person.

I highly recommend this facility , their staff is awesome! The staff is caring and really take…read morecare of their patients around the clock . My sister was a patient at the facility , she is disabled and has never been away from home . When she first got there she wanted us there with her 24 /7 , but the staff won her over and she became part of their tribe . She was very well taken care of by Rawheem J and Jean, her nurses. The physical therapy department, the CNA 's that work so hard with a big smile on their faces , the Activity staff . Thank you so much all of you for your awesome work .

My father was here and he received the best care possible. The nurses are amazing, the CNA are very…read moreattentive and they all knew him by name. We couldn't have asked for a better place to have given him the care he needed to get back on his feet.

This is a great place for your loved one to come and rehabilitate. The caretakers there are very…read morenice and helpful.

Helpful, courteous, and friendly, although some of the nursing staff could provide more genuine…read morecare and not act like it's just a paycheck.

The team at Visalia post acute deserves 5 stars. The nurses and aides treat the residents with the…read moreutmost dignity and respect, providing excellent day-to-day care. Furthermore, the administrative staff is outstanding. They are helpful, responsive to any concerns, and clearly foster a positive, supportive work environment for their employees, which directly benefits the residents. Thank you for all you do!!!

This place has got to be one of the worst establishments…read more And, that is saying a lot. Things get stolen by staff late at night when patients are sleeping. They seem to have a hair across their fat asses, and call backs are non existent. I will be taking this to the state for them to audit this place.

I can't thank Rachel enough. This has been a difficult time for myself, my family and my Mom…read more Rachel was always there for me, anytime day or night. She listened to my concerns and had a resolution that worked for everyone. The caregivers were great, and so good with my Mom. I don't know how I would have gotten through this without them! Thank you Rachel and Courtney too! You are truly angels!!

My Mom has been receiving home health care from Sequoia Home Health, Kris, the owner & RN is…read moreamazing, very caring & very nice. Linda the physical therapist is very caring & very nice as is Maty & is Foua the occupational therapist. Incredible, compassionate care! Many thanks!

My mother is at the end of her life and her her doctor put her on hospice and unbeknownst to me…read morenever being involved in any sort of hospice experience. I basically got assigned the "welfare" version of Hospice. While looking for a respite service, I searched the Internet and made many phone calls and finally came upon Bristol Hospice. Every single person that works for this company is amazing. They never make me feel like I'm calling them too much, they're very patient and caring and treat my mother like the queen that she is. I always tell people to ask a friend for a reference, but you don't need one if you live in the area... This place is in my experience the best out there. Everyone gives me a hug and help helps me to help my mom better and also educate me on the process of the end of life similar to the beginning of life just in a different direction. God bless everyone who works for this company, they have been a true blessing to my mother, myself, and my family!!!

Thank you to the Bristol Hospice Team (Gayla, Rebecca, Lisa and Sophia) for your professionalism,…read morekind and caring service. Each of you treated our loved one with dignity and respect during her final days on earth. We highly recommend Bristol Hospice!

This business recently changed to Visalia Post Acute. The new leaders and staff are amazing…read more My mom is currently at this facility. Everyone here has been so caring and kind. In speaking with my mom this morning she said if she needs to be in a rehab again she wants to come here. Each employee has been so attentive to her needs and care. The care provided has been wonderful. The employees have been fully transparent with her and our family throughout this ordeal. From the Admin staff (Cindy) to her nurses (I can only remember Chris) to her CNAs. I highly recommend this place. If you need a place, don't look at the bad reviews. They are from the previous company and it is no longer like that. I'm glad I took a leap of faith and allowed my mom to be placed here.

This is the SECOND TIME my mothers belongings have been STOLEN!…read more FIRST it was three new blouses that I sent her for Christmas - sent to laundry for labeling - NEVER CAME BACK - 44 days later - still not back to mother - no follow-up until I "pinged" on management. NOW: My mother recently overheard staff say "I know where to get some coffee" - YES, THEY STOLE the Starbucks Instant Coffee FROM MY MOTHER! This is the response from management: "I got your message. I apologize, I was on the other line. I completely understand the anger and frustration, and I assure you that it has been reported to management, and it is being taken care of. The coffee has been replaced with the exact same brand and item. While it is unfortunate that we cannot control the actions of our employees, we can certainly hold them accountable, which is being done." I am at wits end with this place. I can NOT Believe ANYTHING of TRUST what they tell me.

Brought my mom in as she was septic and the ER staff was amazing but once she got admitted to…read more3South the care was no longer there. I watched staff for 4 hours on day one and they would come in and check her vitals and leave but never emptied out her full catheter bag nor offer her water. I finally ended up emptying out the bag at hour 2 and asked the next nurse how often are they supposed to empty it out and she told me "oh just push the call button and we will come". So I guess it's not part of their patient care to check catheter bags unless patient requests for it to be emptied out. Day 2 still in 3South, I came in and her IV machine was beeping and it can be heard in the hallway. It took a nurse an 45 minutes to come and check the IV machine which was not pushing her fluids. Day 3 still in 3South, my mom calls me to tell me she hit her call button and had been waiting about 10 minutes to get help to use restroom but no one came and she ended up soiling herself. I HAD to call to get a CNA to go check on her and that still took another 10 minutes. When the CNA finally comes into the room, she asks my mom "Do you want something to clean yourself?". Ummm, hello she couldn't get up on her own to use the restroom so you think she can clean herself?? Really?? By far the worst care I've seen so far offered by this hospital. I do want to say I am giving it a 3 star as she had a wonderful RN and CNA at night who took really good care of her and my mother made sure to tell me how well they took care of her. Seems like the lack of care is on the day shifts.

Er is really busy. Go to walk in if you can. They leave you in a room for a Long time.read more

I cannot recommend this physical therapy office based on my experience…read more I simply requested copies of my medical records and treatment plan so I could better understand and follow up with my care. Instead of receiving a straightforward response, the therapist became defensive, which made me very uncomfortable. I was also told that payment for the records had to be made in cash only, with no option to pay by card or any digital payment method. I found that unusual and inconvenient. Patients should be able to request their medical records and treatment plans without feeling like they're causing a problem. My goal was only to stay informed about my own care, but the interaction left me disappointed and frustrated.

I started at local larger PT office last week. Made me miss my time at St Mary's a few years ago…read more It was 1:1 care-- peaceful and helpful. My back was in good shape within a few weeks. Today-- at new PT-- I was one of three the physical therapist was treating at the same time!! She would breeze in and out-- and had a young man help me-- and I was telling him how I was to do my exercises-- he had no idea. l Miss St Mary's.