In early February, my 93 year old Mama became very ill and had to be taken, via ambulance, to the…read morehospital where she was diagnosed with Influenza A and Sepsis. She stayed in an acute care hospital for one week and was transferred to Paradise Valley Manor and Health Care Center in National City, CA, to get her strength back before she was able to go home and be independent once again.
Upon arrival, we marveled at how neat, clean, and beautifully appointed the facility was inside. The two ladies at the front desk, Sandra and Karina, couldn't have been more welcoming and friendly. The various staff members greeted my precious Mama with smiles and compassion and were all so very kind. The Administrator, Aaron Burrup, came in and introduced himself. He shook her hand and made her feel right at home. Amanda, from Admissions, made sure she was comfortable in her room. Her Charge Nurses, Megan, Judy, Edwin, Marisol, and Mila were very helpful and accommodating and worked with us as we shared our concerns. Faye, Karina, and Utzhi, her attentive medication nurses, made certain they continued her regular medicinal regime and if she had a special need, immediately got Doctors orders to help her with whatever arose.
Her CNA's were outstanding. Esmer, Cita, Vilma, Cynthia, and Edwina treated my sweet Mom with the same love and compassion they would treat their own Mothers. They would greet her with cheerful smiles and warm hellos many times every day. They sang to her, helped her with her daily personal needs, tenderly helped her shower, neatened her room, and made her laugh. How important these things are when you are yearning to be home to be with your family. They truly become a lifeline.
The housekeepers were amazing at keeping everything neat and clean. I never smelled urine or any other unpleasant odors the entire time my Mom was a patient in this facility.
Her Physical Therapist, Rayne, was extraordinary. Whereas upon arrival, my Mom was so weak and dreaded therapy, Rayne encouraged her and cheered her on as she worked hard and built up her strength. He gave her the support and fortification she needed and taught her skills she will use the rest of her life. Her Occupational Therapist, Lauren, was so patient and thoughtful as she shared her expertise with my Mom so she could eventually go home and live independently again. These two Therapists infused their strength into my Mom and are the reason she is so much stronger now.
With the collaboration of this hard-working, dedicated team, my darling Mama was able to go home today in better shape than before her illness. They provided excellent care for her, both physically and emotionally. Our family is extremely grateful and appreciative to the entire Staff of Paradise Valley Manor and Health Care Center.
