Respect clients and get new management. Stop bullying clients with bills on dental work that they billed it wrong. If they don't want to do billing ask for cash upfront and hand the billing form to the client as they leave. Very hateful environment clerical and pitiful management must be related to Dentist? read more

Very lovely place always have a nice Saturday event to come out and see the pets which is really sweet when online submitting information for adoption. They're always very prompt with responding very friendly when speaking with someone very nice wholesome place to find your next fur baby. read more

My family has been receiving our dental care from Serenity for ten years. We have had extraordinary care and exceptional customer service with their staff. Thank you! read more

Friendly and professional from start to finish. I could not have made a better choice of dentist due to a change in insurance coverage. Special mention goes to Brittany at the counter, Emily my Hygienist and Dr. Nilash Patel, who was clear and consise with explaining my treatment plan. All was covered by my Optimum HealthCare plan. I look forward to my next visit. sincerely, Hank S. read more

I had a crown fall off and my previous dentist retired. I contacted Serenity Dental and they got me in quickly and prepped my tooth a new crown. Very satisfied with everyone in the office. Dr Patel explained everything he planned to do and did the work flawlessly. Thank you Dr Patel read more

Previous dentist recommended crowns for my two front incisors after chipping them, but Dr. Nitash Patel elected for a more conservative treatment plan that preserved my tooth health and got me in-and-out the same day. I am a 21-year-old so definitely did not want crowns. Did a fantastic job cosmetically and saved a ton of money! Office employees were kind and helpful as well read more

This is the most uncaring dentist's office I have ever encountered. Just had eleven teeth cleaned, and they charged me $104 .... (Last time, it was $78, and that was too much) Today, they charge $104 (With an insurance discount, the standard price would be $142) $12 a tooth, and took 10 minutes. I also had dentures made this year by them. The temporary ones didn't fit, and they were adjusted two times and still didn't fit. The permanent ones don't fit, so stay away if you need dentures. I have to go to a different dentist to get new dentures remade..... That was a waste of $1,500. Shop around, my opinion is that this office only cares about volume and making money, not dentistry. They make a big deal about being the dentists of the year in the past...... In their dreams. As I said, shopping around you will find better. A small office would provide better service. read more

We were in Wesley Chapel for a work seminar. Our home is outside of Atlanta. My husband started to have tooth pain on a Monday night and by Tuesday night he could not stand the pain. A friend recommended Dr. Patel at Serenity Dental on 2154 Ashley Oaks Circle in Wesley Chapel. We headed there Weds morning as they take walk ins. We had to wait a bit, but understandable when regular patients have appts. The assistant took an X-ray and Dr. Patel went over everything conservatively with us. We found Dr. Patel to be extremely caring, knowledgeable and straight forward. We are so grateful to him. By treating my husband with antibiotics we were able to make it through the week and get home to our dentist. We have utmost respect for Dr. Patel and highly recommend him and the staff at Serenity. Thank you! read more

Serenity Dental - Outside of office - Cosmetic Dentists Near Me - Lutz, Florida

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I have been to a lot of dentist and it's hard to find one that does great quality and there honest. But I tell you what this place hasn't disappointed once. The office here in land o lakes is awesome. Appointments are always on time. The cleanings are great. Both Dr. Patel's are really great at what they do. Today I needed a crown but I was lucky after they started to say it wasn't as deep as the X-Ray depicted. So I got away with a large filling. Unfortunately several years ago our insurance changed and then went through a short period without insurance. So we were forced to another dentist through a referral and it was awful. I feel a lot of work was unwarranted but even still to this day I have issues with there crowns and sensitivity. Thankfully the entire family has been back to Serenity since 2016. I own a family owned HVAC business and I know my customers have to trust me. It's such a great feeling finding someone you can trust and feel good about using. read more

This was the worst dental experience I have ever had in my life. I have 100% coverage and 0% deductible with my insurance. When I booked the appointment on the phone, the front desk staff said they accept my insurance. I had absess and was in excruciating pain. They bche told me that I had two teeth that needed to be pulled and they could not be saved. I asked him about doing a bridge, but the only thing he said I could do was get implants. I was in so much pain I said okay to the extractions. Then, someone came in and said I had to pay $290 upfront even though the insurance covered the extraction 100% with no deductible and because it was a Medicare Medicaid and plan they had billing issues in the past that they charged up front and then reimbursed later. I said, "No, I'm not paying up front for a procedure that is covered!" Then, another staff came in saying the same thing. I said, "No" again and explained that I did not have $290. Had they told me that on the phone, I would not have come in. I felt I was stuck. I said, "Now it is Friday at end of the day and I will be stuck in agony all weekend!" I was in tears at this point. She went and asked the dentist if they could make an exception. I could hear him say, "Tell her, if the insurance kicks back the bill or doesn't pay, then I will charge her and if she doesn't pay I will send her to collections". He said this loud enough for me to hear from the hallway. I was mortified and humiliated! The staff came in and reiterated the same to me. Shortly afterward the dentist came into the room, and I thought he was going to put numbing strips in to numb my gums before giving the shots of novicaine. Instead, without warning, he start shooting my gums with novicaine! It hurt so badly tears were streaming down my face! I even cried out for him to stop and he just kept on giving me shots. He said, "it hurts because you have an absess". Finally he was done. While I was waiting someone came in the room to take out the trash and I asked them, "Doesn't the dentist use numbing strips before novicaine". She said, "Yes, usually". So before long the dentist came back in and said open wide. He started to take the tooth out. I immediately jumped up and cried out I can feel that! He said, "It is going to hurt because you have a major gum infection". After I yelped several more times he gave more novicaine but didn't even wait for it to take effect! He continued to pry both teeth out. He miliated me and hurt me. Moreover, I found out later if I had such a bad gum infection and absess he was supposed to put me on antibiotics before extracting the teeth instead of after pulling them first. This dentist is why so many people are scared of dentists! read more

Stay away!! Charged me for a crown I paid the full amount and then all of a sudden after insurance pays, there's another charge and takes the rest of the reimbursement as a lab fee. The crown is so bad that another dentist said "Do you want to keep that thing? It doesn't match my teeth and is flat." Really bad and ugly crown. Had to go back three times to adjust and then Nita's Patel said there's nothing he could do and walked out of the room. Granted he spent exactly 3 minutes with me (the timer was set behind me) and then charged me 35 dollars for nothing. The crown needed to be replaced. He even recommended a root canal. I had to inform him it already has one. Never going back and if you want to be treated kindly. Stay away!! read more

I'm actually quite shocked at the bad reviews on here. My husband and I have had nothing but a pleasant experience with this office.

This is the most uncaring dentist office I have ever encountered. I was in terrible pain and begged to just get an appointment to see what's wrong and the girl said come in 4:15 -4:30 and they would work me in. So I showed up at 3:50 a little early. well they said they close at 4:00 and there are no Dr there they are finished ( I saw him walk by) then she said I was lying etc. till I showed them my phone and then they still tried to make me feel terrible . All this time I can hardly do anything but cry with all the pain. This was terrible ... no compassion . Good News I found a dentist in Lutz that saw me immediately found the problem and had compassion!! he is a brilliant young Koren dentist with new top of the line equipment and wonderful staff! located on hwy 41. Oh nod his prices are reasonable! read more

They cancel appointments with no notice because you don't see their referred periodontist. The periodontist that is referred not by the dentist but by the hygienist. read more

This incident happened 4 years ago. Both my wife and I used to go to Serenity Dental. one time, Doctor recommended I need a deep cleaning. They divided the cleaning procedure into 4 different appointments. But they finished the procedure within 2 appointments. I am not sure how they billed to my insurance company. Next year I went to regular yearly cleaning. I confirmed the purpose of the visit. After the session, they surprised me, in the billing. That day service billed as the follow-up from last year. Charged more $$$ as deductible. The doctor guided the Hygienist and front office to do that. I expressed my dissatisfaction. As a result, later I received a "denial service letter". Good and Honest doctor does not need big Billboards. Please don't wait until you face a similar situation. They are experts in billing. I did not like their service. Last 2 years we are going to a dentist(worked in US army), who is honest and trustworthy. read more

I started a treatment plan with them that included a series of fillings, and totaled around $600 after insurance. After the first 2 cavities were filled, I left there in excruciating pain that never went away. I came back a week later and was told that I needed root canals on the teeth that had been drilled into, and he didn't know if the fillings would treat it or not so he just "tried it out" to see if it fixed it. I was never in pain when I went there, but left in tears. If I'm not mistaken, that's what I paid for xrays for, to see exactly if I need root canals. I paid upwards of $500 and then still had to go have root canals done on the teeth they treated. As if this wasn't bad enough, one of the last times I saw them to verify I indeed needed xrays, the doctor walked me up front and said to the receptionist "if she has insurance money left, use that, if not don't charge her." She then told me I was all set, and I left. About a month later I received a bill for $40 and started receiving harassing phone calls from Nila. When I finally talked to her, I explained the situation and she proceeded to talk over me saying the doctor never walks patients to the front and he would never have said that. I paid at checkout every single visit, why would this time have been any different unless he actually said that? This place is entirely focused on getting every dollar they can from you, and is willing to lose an entire family over $40... Although to be honest, the incompetence of the doctor regarding the unnecessary fillings had already left a bad taste in my mouth(pun intended). read more

Serenity Dental - Cosmetic Dentists Near Me - Lutz, Florida

I have had extensive dental work done at Serenity Dental and I can not praise them enough. The staff and Dr. Are both so pleasant. Dr. Patel is the best dentist I have ever been to. I am 49 years old and finally so not dead going to the dentist. read more

I've been going here since they opened. The staff is friendly an efficient. The office sees emergencies. I've never had a problem. The staff is good about email or text reminders. Our entire family uses this office. read more

I had very unpleasant experience at the Serenity Dental office today. To be clear-no problems with dental work. However, I encountered some logistics and administrative issues today that were handled in the most unprofessional manner. I wish support personnel was trained better... read more

This review is many years overdue , and will expose the two Indian dentists that are brothers at Serenity Dental in lutz and Wesley Chapel . They started about 18 years ago . They were very young with zero experience. Over the years their customers increased because of limited dentist in the growing suburbs of Land O Lakes . The two brothers are not interested in dentistry. They were pushed in that direction by their Indian parents , as is common by people of Indian heritage. They have become greedy and arrogant . What is even more ironic is their disdain for people of their own ethnicity. My experience with them was always a bad experience . I would not recommend them . I will further address my concerns to the Better Business Bureau . read more

Stay away from this place. Look at Misha's review and my review. This place has to spend all this money on advertising because the actual service is subpar and painful. Treated my wife and I less than.. Too many other great options close by (new office on Collier Parkway we are going to try!). read more

personal not professional rood and abresive i neded a refer to periodontal dr. the office refer me to different dr. for evolution of tretment and 10 days of atibiotics still in pain...calling back for tooth attract that needed , call 3 times left a massages the secretary at the front desk was telling me ; do not call hare anymore!!! as i anderstude the dr refer me to proiodent that he work with but i prefer not to drive 1ha for avaloation and make my choice to choose dr of my convenient location... that can ecsept my insurance card...... iwas calling back to the office front desk gal was washed me over the phone basically telling me that the dr apset of my choice of portioned dr of my chice.. as patient and that he dont want me to call hare anymore i was totaly amazed shocked as pationt i have the right to choose any dr of my choice that was very unprofessional abresive and very rood ther dont care at all abute you the care only making $$$ very disappointed still in pain dont use thir practising read more

Dr. Patel is the worst dentist I have ever encountered in my life, including his staff.

I have been to the office 3 times, and all 3 times I've waited an hour for my scheduled appointment. The dentist is nice, but I don't like that he is so rushed. The staff is friendly and the office is clean. If you have the time to spend waiting all afternoon for your appointment then I would recommend this office. read more

went Ok but tooth ache after leaving their office. Just had them cementing a crown that accidentally popped out.

Saw Dr Patel for an implant consult and was very pleased with the way he had photos to show what each step looked like and what the treatment would entail. Very surprised to here the bad reviews on here. Wondering if was the doctor or the patient that was horrible. Most times patients can be very difficult. Dr Patel was very patient with me and kind. read more

Went to Dr Patel and paid over $130.00 out of pocket plus insurance to repair a chipped front tooth. He did repair it was horribly and visibly crooked and shorter than corresponding teeth. Told him how bad it looked and he messed around with it for a couple minutes. Made no attempt to redo the terrible job he had done. Then told me "that is the best I can do" and walked out of the room. So I now have an awful front tooth that I will have to pay a descent and honest dentist to fix! Thanks Serinity Dental!!!!!! read more

I was on time for my 9:45 AM appointment at 10:30 AM they finally took me back, my insurance coverage covered the visit and cleaning; I did not get the basic cleaning that I was scheduled for, what I got was a total up sell. I personally will never come back. read more

Watch out for Serenity Dental in Lutz, FL They will quote one price then when you come back in they will say ooops you owe more and not follow through on the quote they gave and do not want to give your money back. read more

I'm so disappointed. I actually love Dr. Patel however I must find another provider. I went yesterday for a cleaning (which should be free according to my dental plan) and had to pay $70.00 to get in the chair and once I was in the chair was asked for $94.00 more dollars. I left without getting my teeth cleaned. I had great hopes that I had finally found my forever dentist (not only for myself but for my family)...turns out another way. I wish Dr. Patel and his staff well however I can not afford them (EVEN WITH PAYING FOR THE HIGHEST DENTAL INSURANCE ON MY JOB). read more

Serenity dental put several crowns in my mouth. After 3 years I had to go to a different dentist to have them removed because of decay and cavities under ALL of them. 12000.00 to fix by a real dentist. Avoid these people. read more

Yes Dr. Patel seems to cover up for this staff mistakes you make appointments and when you confirm is another story.