My experience at Serra Kia of Trussville was extremely disappointing. We made it clear from the beginning that we wanted to wait a few months so we could save up a larger down payment before purchasing a vehicle. Instead of respecting that decision, we felt pressured by Idress Mickens and JaRen Foster-Walker to let them run our credit after telling us they could "get anyone financed no matter what." It seemed like our plan to come back with money down wasn't something they wanted to hear, even though we were trying to make a responsible financial decision. Rather than working with us on a timeline that made sense, the focus was on getting our credit pulled immediately. To make matters worse, they kept us at the dealership until around 9:30 PM, only to tell us that we would be the first ones helped the following morning. We came back expecting them to honor that promise, but instead it felt like we had been completely forgotten. After spending hours there the night before, that was incredibly frustrating and disappointing. Based on my experience, I would not recommend this dealership. We left feeling like there were a lot of promises made just to get us into the financing process, rather than genuine interest in helping us buy a vehicle on terms that worked for us. I would strongly encourage anyone considering doing business here to do their research and proceed with caution. read more

I'm writing this review to share my experience with Serra Kia of Trussville regarding a used Cadillac XT4 purchase. My sales advisor, Sha Iftekhar, charged me $150 to deliver the vehicle and told me not to inform management about the charge, which immediately raised concerns. After receiving the car, I noticed several issues and returned it last Thursday for seat conditioning and a panel repair. I was told the vehicle was being sent to Cadillac, but when I called Cadillac and Kia service, neither had any record of the car. When I asked where my vehicle was, I was told it was at a third-party company, but no name or documentation was provided. Due to the lack of transparency, I informed the advisor that I no longer wanted the vehicle. Despite this, someone retrieved the loaner and left the Cadillac with me anyway. I have called multiple times requesting management contact me and retrieve the vehicle, but have received no response. Very frustrating and unprofessional experience. read more

I had a terrible experience with the salesman Sha who works here. I bought a 2024 Nissan Altima back in October, 2025 and Sha told me that I could trade my car in for a K5 in May, 2026. I completely forgot about this as I was satisfied with my car. Earlier today, Sha texted me and asked about trading my car in. Once again there's nothing wrong with my car and I didn't ask him about trading it in but I was interested as who wouldn't want to trade their car in for a newer one. He asks me to fill out a credit application and I do so. I ask him do I need my mother's information as she's the cosigner on my car as I am 21 and do not make the income. He says no, just fill out my information. I fill it out and he said the trade-in is doable, which should've been my first red flag. He then asks when can I come in and I say today. I drive 40 minutes to the Trussville dealership and the first thing Sha asks me is where is my mother. I am confused because I was the only one instructed to do a credit application and once again, he told me I did not need her information and that doing the trade-in was "doable". He then goes to inspect my car and ask me to send my pay stubs. After doing all of that be asks can I get my mother to come to the dealership and fill out a credit application. For one, my mother was at work as her cosigning another car was not on the table for today and two, I was instructed that the trade-in could be done with just my information, hence why I was at the dealership. I told Sha she's at work and doesn't want to cosign the car and I left. Im so irritated because all of this could've been avoided if Sha was truthful about me needing a cosigner for the trade-in. I just wasted 2 hours of my day and a lot of gas for something I didn't even plan because this dealership hires janky people like Sha who would try to do anything to get you into the door. I should've known he was up to no good because even when he sold me my Altima, he asked for part of the down payment in cash, which I'm 100% sure he pocketed for himself! read more

Serra Trussville Kia - Car Dealers Near Me - Birmingham, Alabama

They sold me basically a lemon last year! I had to get a transmission a few weeks after I got the car and Antwan had to fight for that then I had to replace the Ac a few weeks later as well and now a year later my engine went out and they had my car almost 5 weeks then when I got it back after paying $500 the same day it cut off and I had to get it towed back there. I finally got a loaner car then because they didn't verify my car the first time before giving it back to me. I had the loaner about 3 weeks and I finally get a call almost 2 weeks later to tell me they needed $839.95 more! I will never return and I will never recommend them to anyone. read more

Their service is fast and efficient. And their team is very helpful, friendly, and professional.

I dont even have the time to explain how rude and condescending the guy in the service department was. When I drove away w a light on and circled the block to come back he told me there was a bolt in the tire and I had done it. He was rude and condescending and said he had not said anything that he had in fact said to me. They changed the tire and charged me even though they were insured by Kia bc you can't access that information. I spoke to the manager and he was not helpful he said he'd "talk to him". I'm not so mad about the tire. I'm very upset about how this guy (lanky 30ish white guy with short dark hair) I would give zero stars if I could. Manager had the nerve to say he hoped I'd come back. read more

Worst experience trying to purchase a vehicle I have ever had. Made a contact with a salesman the day before and told him I would be back with my wife. Came back and ask to see him. I was asked if I had an appointment. I was passed off to another salesman who I wish I had never wasted my time with because that's what my 2 hours were a total waste of time of time read more

Very poor run dealership. They screwed me out of the car I wanted. Back story: December 24th: Car I wanted to test drive comes up on their website as available. December 26th: I email the dealership confirming that the vehicle is on the lot. They tell me it is available to test drive and that I can come in to test drive. I arrive 30 minutes later, only to find out the car is NOT on the lot. They tell me it will be on the lot on December 28th. December 28th: Email to confirm car is on lot. They respond it's not. December 29th: Email to confirm car is on lot. They respond it's not. December 30th: Email to confirm car is on lot. They do not respond. December 31st: Email to confirm car is on lot. They do not respond. January 1st: Email to confirm car is on lot. They do not respond. January 2nd: Call dealership. They tell me they still do not have car on lot. January 4th: I email again. Someone finally responds that they would like to talk to me. When we do connect, they tell me the car has been sold. WHAT?!?! WHEN!?!? Crappy sales and business practice. Avoid unless you like being screwed over. I'll take my money elsewhere. read more

Serra Trussville Kia - Car Dealers Near Me - Birmingham, Alabama

If youre looking for a car... GO SEE ANNE STEWARD at Serra Kia Trussville. She is super helpful, and worked to get my deal completed on the car I wanted. Everyone there was really great. read more

Serra Kia had the balls to call my wife back about a car we tried to negotiate. that was the worst car buying experience I have ever had in my life. Same old BS talking your trade in down and offering what the car auction would allow is not a trade in value. This place is a clown show and I would never set foot on that lot again. The sales manager was too lazy to get out of his chair behind his desk to even come out and speak with us and see if we could get together on a deal. He had the salesman going back and forth with the numbers. If you ever want to waste your time and day then this is the place. read more

Even though I live in Hoover, I travel to Trussville specifically for the service department at Serra Kia. My Kia Soul is about 3 years old, and every time I bring it in for routine maintenance I expect them to find something that's wrong - amazingly they check it out and commonly the total cost of everything that needs to be done is under $100. I completely trust the staff here to treat my car right, maintain the oil and tires and filters, and send me on my way. In 3 years of ownership, I've replaced the tires and the battery, but other than that all major systems have held up quite well. I appreciate everything about the service, pricing and reliability of this excellent team. read more

Incredible customer service! Let's be honest, going to get your car serviced is something most of us do not look forward to (dread it even) or try to avoid. This is usually me and was me until I went to Serra Trussville Kia to have my routine car service (oil change, tire rotation and balance, diagnostics, etc) this morning. The appointment was easy to book, and the receptionist was kind and helpful. I was a little late to my appointment but no one gave me a hard time. I was greeted by Johnathan with a smile and treated like a valued member of the Kia family from start to finish. I was shown to a nice open waiting area complete with phone charging stations, complimentary coffee, TV and Wifi and a kids activity room (toys, a chalkboard wall, you name it). They were quick and efficient and walked me through all they had done to car. I was in and out, and I look forward to going back in a few thousand miles!! Serra Trussville Kia has a new loyal customer in me‼ read more

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I would give zero stars if that were an option. The rude lady in the service department gave us an appointment to come in for service on new years day. We drove over an hour to get there on time for our appointment only to find that they were closed due to the holiday. Then when I called back she refused to put my call through to the service manager. I was told they called and couldn't get an answer which was a lie, we had no missed calls. Then they told my son that their automated phone system was supposed to call us but it didn't work. They don't care how they treat people. read more

i understand a used truck will have problems. I crawled under the truck to check for rust and saw no issues when I bought it. got home and about a month later i noticed rust under the truck and investigated. they had scrapped the rust off and painted over the rust. also I bought the truck in January so I couldn't check the air conditioner. once it started to get hot I tried turning it on and that didn't work and they would not fix it. I have had nothing but issues out of this truck. they got me, they pulled one over on me. Serra trussville kia are crooks and I would never recommend them to anyone STAY AWAY! they sale rust buckets! read more

This is a review written from personal experience. I was a prospective buyer of a certain KIA vehicle and chose Serra Kia of Trussville to assist me in getting the vehicle which I had my eyes set on. I called the dealership to see if they had any of the 2022 models on lot. I was told, that at the moment, there were none of these models on the lot but they were expecting a few in the next weeks. This was when I was informed that I would have to place a REFUNDABLE deposit of $1,000 down over the phone to hold the car on the lot and, if I did not want to purchase the vehicle then my REFUNDABLE deposit would refunded. 3 weeks go by and I get a call from one of the sales reps telling me that they just unloaded some of the models onto their lot and I am free to come give it a test drive, so I do. The test drive went well but when it came to prospective financing of the vehicle, the salesmen began to take not just my credit score but attempted to swindle my loved ones and friends into running their credit for me and co signing with me as my score was not the best. Due to this persistence, I chose to ask to sleep on it. After sleeping on the sales experience, I made the decision to continue shopping around. Due to having the intuitive gut feeling to shop elsewhere, I returned to the dealership to collect my refundable deposit. I was greeted by a different salesman than the day before, who informed me that the sales rep I had been helped by was not in the office so I would have to come back in another day or call them the next day to have them electronically refund my deposit. I inform the sales rep that I have to be in California the next day due to work. This is when I was told by this sales rep that an electronic refund is no problem and to feel at ease that tomorrow we can do the instantaneous electronic refund. Put at ease by these comments by the unknown sales rep, I get on my flight to California. The next day, I call Serra Kia asking, by name, for the reps who took my deposit and attempted to pull family members and friends credit scores in order to force me into a vehicle. I call, no answer - so I leave a voicemail. I feel things are a bit strange but I keep calling day after day. Each day, I spoke with the front desk clerk asking to be put me through to either sales rep or the financial department. I am then put on hold for 3 weeks straight, reaching only the front desk clerk and full voicemails. After 3 weeks of having my calls circumvented, I miracuously get a call from one of the strong armed sales reps asking me "When, in any situation have you gotten a deposit back?". Due to this unprofessional exchange where I was talked down upon while having multiple business and economics degrees, I had to resort to certified mail as I was clearly being swindled. After expediting these notarized documents, I miracuously get a call from the same strong armed sales reps asking me "How would you like your deposit back?" I was overwhelmed by the fact that a dealership such as Serra KIA, who has multiple car make dealerships, that this is what would be such a burden. Overall, avoid any Serra dealerships as they will clearly try to take advantage of you. If my testimony does not help, then please review their previous reviews. Seems 5 stars might just be employees as all the others who left reviews seem to have had the same experience as myself. read more

Dishonest. Tried to add $4000 to the price for totally bogus fees. Tried to charge $2500 for "maintenance" when asked what for was told "you know, oil change, break pads." $2500?!?! DO NOT WASTE YOUR TIME read more

We bought two cars from this dealership. My husbands car has a couple sensors that are acting up and a burning smell. He was told they could not look at it for six weeks. It's an electrical issue! Your customer service has gone to shit. You lost our business forever. Byers beware. They want to sell you a car but that's all they offer. read more

Unfortunately, I cannot say I'm satisfied with the experience I had at Serra KIA. The salesperson and finance clerk were nice enough, but there were too many hitches in this entire process for my liking. Firstly, I came looking for a used vehicle. I understand that "used" means "as-is". However, I was assured that the vehicle would be properly cleaned and detailed before I came to pick it up. I'm not sure what Serra KIA's definition of "clean" is, but at this point I can hazard a guess. During the drive home (I live in Georgia), I noticed a smell in the car. Once I got home, I double checked everything. The car was filthy. It was vacuumed and lightly wiped, perhaps, but the surfaces were gross, window trim had a film of filth, and the carpets desperately needed a shampooing. Again, I know that a used car has its caveats, but this isn't a mechanical issue. This is just poor hygiene. I've purchased 3 used vehicles from various dealers in the past, and none of them have been so filthy. Second, at the time of writing (8/27), I'm still unable to drive the vehicle on the street. I purchased the car on 8/16, and I have yet to be granted a temporary plate. The Georgia DMV still has no record of the car's paperwork even hitting their office. I recognize there being more logistics involved in purchasing a car in another state, but 11 days is much too long to wait. I was informed that there is a 3rd party that handles processing of this information and that it would be a couple of business days, but the truth of the matter is that I couldn't care less who is responsible for submitting the paperwork. I bought the car from Serra KIA, and all I care about is that it gets done. I wasn't even approached about where to submit the paperwork until Tuesday of the following week (8/24), something I as a customer wasn't aware was necessary information. Serra KIA did, after all, have my home address, so the location of the DMV would have, in my mind, been inferred. If that was a blocker, it would have been nice to mention it during the sales process or one of the 2 times I called to check in on the status. As of now, it still hasn't made it to the Georgia DMV. Now, there's a hurricane on the horizon, my other vehicle is in the shop, and I may have to rent a car to make an emergency trip home to tend to family affairs. This has devolved from a poor experience to a general frustration and cost. As nice as the people were when buying the vehicle, I cannot recommend Serra KIA for a purchase. read more

Bought a 2017 Kia sportage ex back in 2021. Needed an oil change, new battery, and new tires within 2 months. Tires were separating from dry rot. Never answers their phone. The 2017 Sportage has so many recalls on it and is the worst car I've ever driven. Has something else wrong with it every week. Can't ask any questions or get service because THEY NEVER ANSWER THE PHONE. read more

I bought a used 2015 Kia within 2 weeks I had to purchase a tire and my brakes pad are already scrubbing the only thing they told me was there is nothing they can do they very dishonest and they lie they do under the table work and don't care to help you after they sell u a car don't be expecting good customer service because they don't care read more

this dealer has no integrity at all they tried to ruin my credit by doing 8hard searches

I was sold what I trusted to be a decent trustworthy vehicle, all be it still a used car, after a week the steering was doing something funky and I tried to get in touch with the dealership and they didn't respond so I took it to my trusted mechanic, they found both font axels needed to be replaced, after getting inside they found the axel shaft and tie rods, seals and other several other things were all to the point that this car looked as if it had been totaled, but then was sold to me an unsuspecting buyer at my cost, the general manager has dodged my many calls and not returned my calls and no one has reached out to make this right, this is simply BAD business, TERRIBLE CUSTOMER SERVICE, you cannot trust the dealership to be honest or upfront or own their end of the deal when it comes to being honorable, it's just wrong ! I was willing to forgive and give them the chance to make this right but this is just awful! read more

yay for miss Sydney! she was awesome! it took a long time for us to make a decision (well my fiancé to make it) but she was super great and patient! I definitely would recommend going to Serra Kia in trussville to purchase a vehicle, ask for Sydney! read more

PLEASE READ!!! For starters the sales rep Sidney Anthony totally fucked me with a smile on her face ! I drove 3 hrs to get a car listed at $9,700 after we talk she tells me the car needs some work (engine Mount & Brakes) and will be ready tomorrow. 2weeks later I drive the 3hrs to pick the car up for her to tell me I now have to pay $12,700 due to repairs. Even after having the feeling that she was finna screw me I still bought the car because I really wanted the car my dad used to have . I drove the car back home and next day took it to a mechanic for him to show me the still needed engine mounts . So I can back to tell them they say well you'll just have to use you warranty to fix it which is fucking crazy being I only had the car 2 days!!!! But the real problem comes when they guy asked me why I paid 2k over asking price . I told him because of the repair that they had supposedly done, he laughed. And said he was going to transfer me, no one has answered my calls since then. She took the car up $3000 and I still had to pay $650 for the repairs that they were supposed to have made before me buying the car. Now being a first time car buyer I was ignorant to the underhanded games that's could be played when buying a car, but that's still no reason to con someone out of $3000 dollars tell lies and finesse to make a car sale . She's a bad person and this is a bad place. Keep your money and go else where. I should have followed my first mind after reading the older reviews they did not lie or over exaggerate. read more

Serra Kia Trussville, told me that they do an extensive inspection on every vehicle that comes through their door. BS!!! I bought my F-250 a month ago and I'm having to spend $4300 on it. After calling numerous times and leaving several messages with no one calling me back, I finally got in touch with them. The sales manager said they were not going to take care of it. Before I bought it, I asked if they could change the oil cause it looked dirty. They said yes. Well they didn't, but told me they did that they had forgotten to replace the oil sticker. After showing the oil to them, they finally replaced it. This was a $55k truck. The worst customer service I have ever seen. I would not recommend this place to anyone!!!! They deserve a 0 Star!!!!! read more

I have been dealing with the same problem for about 4 months now. I have talked to Sarah and the manager Kevin. I am trying to get my headlight seal replaced under warranty. Every time I call I get the same answer. "We haven't heard a response". My claim has been sent to the escalated department on June 6 and I still haven't heard anything. read more

Hey Everyone, Quick follow up. I scheduled an appt with SERRA KIA TRUSSVILLE. Spoke to Certified Service Consultant BILL WOOD. When I tell you EXCEEDED Expectation I mean just that! He and his entire Staff Did a Great Job Taking Care of the Situation. From the Certified Technician to guy driving the car around after the 30K service. I am MORE than Pleased with the Service, Professionalism and Courtesy of the TRUSSVILLE LOCATION! They are the furthest from my home but I wouldn't Think of taking my vehicle elsewhere! Thanks So much Bill and the entire Service dept @Serratrussvillekia !! #serrakia #serrakiagardendale #serrakiatrussville #kiamotorsamerica #k900 #kiastinger #kiasorrento #kiaoptima #gotitrightthefirsttime read more

If I could leave 0 or negative stars I would. We traded in a 2020 Jeep Gladiator for a 2022 Kia Carnival. We were told by the sales rep that the new Kia had XM and wifi. The car has 2 built in screens so the wifi was a very improtant item to have for our kids. XM was also wanted as we drive to a lot to see family. After buying the car and heading home the dash above the radio had a defect, no xm radio, and there was no wifi (unable to use screens without wifi) At this point nothing else went right. Bought the car on 2/19 and all week tried to get an appointment to have it fixed. Was passed around every day and never could get a service appointment. Finally had one scheduled for Monday 2/28 and 7:30am. We live an hour and 20 minutes away and I took a personal day at work to take care of this. Arrive at 7:30am and I am not even on the schedule nor is there even a tech that is able to work on my car. Spent multiple hours waiting to find out my car is not equipped with either XM or wifi. Then the solution was to offer me a portable XM device on my brand new car and go get a hot spot from my cell provider. I was told they would pay for the hotspot and now they are not paying for what it cost per month. I bought a car that I was told had XM and wifi and it has neither. Absolute worst way to do business and ZERO customer service. It is unbelievable what I paid for the car to not have 2 items we were told it had. read more

Be aware and AVOID this dealership at all cost. Absolutely no commitment for customer satisfaction. All words, but absolutely NO actions.. I had an agreement to deliver a new Carnival SX prestige on trailer but they instead drove it and put 200 miles on a BRAND NEW vehicle. To make it even worse, the driver stated that he hit some object in transit causing an exterior damage to the vehicle but the dealership would not do a thing to remedy it. Wait, did I say that it's supposed to be a brand new car? Instead, told me that they would pay for damage repair if I take it to the nearest KIA dealership. (By the way, the earliest appointment time available is 2 months from now) Wait, Why am I chasing around to get this damage fixed on a brand NEW vehicle that was not even my fault to begin with? I'd expect the dealership to take a full responsibility and fix the situation but clearly they've shown no intention/willingness to rectify the situation and satisfy their "VERY UNHAPPY" customer. Yes, I've agreed to cancel the contract and they are now taking back the vehicle and driving across the states just so that they can put it back in their lot hoping to sell it as a used vehicle to their next customer. Maybe next time I should ask them if I could borrow their brand new vehicle and take it for a spin and return it with some damage and say "Sorry, sometime accident happens and I gotta go, but send me the bill and I will pay for it later" How would that make you feel? I can't believe that I am even giving them one star. (Yelp wouldn't let me post this unless I give 1 star) read more

I bought a car from them in 2019 and had nothing but good things to say, however, when I tried to trade in said car for a different one a little over a year later It was a different story. They didn't want my trade, I still don't know why Bc they never told me, but the General Manager was trying everything he could to get me a car. Even came and suggested I let my current car get repossessed and get a new car with them that day. I am a 34 year old female and I don't appreciate them trying to screw me just Bc I'm a female. I've never heard of a car dealership suggesting to customer that they just let the current car they have go back. He then proceeded to tell me I needed a co signer and $2000 down. WHY? I have a car to trade in. Oh also can't forget he told me that if I had an old lawnmower that didn't run or anything at home with a vin number he'd give me $1000 for a trade. But still never told me why he didn't want my trade in. I will NEVER shop at this place again. It just blows my mind that they SUGGESTED a repossession. Shouldn't even give them one star but I will. read more

Here is all you need to know about this dealership (and this is in regards to Sales, Products, Management.. Service department has always been great): They have the absolute WORST customer service/dedication of anyone I've ever worked with. First off, they will not communicate with you or ever return phone calls (despite leaving multiple messages) unless they're trying to make a sale. But once you have made your purchase, you can forget that they will help you in any way. Second off, when you buy a vehicle from them, they tack on an upcharge of $3,000 for their "Serra Promise", which is basically just a promise to rip you off and never honor their "commitment to customers" (and this upcharge is non-negotiable by the way). Long story short, we purchased a fully loaded new Telluride in 2020 from them (top of the line vehicle and at the time, one of the most expensive vehicles you can buy from them). The buying experience was horrible (for example: they placed an order on our behalf without asking, there was zero communication throughout the whole 3-month process, they refused to return phone calls, the sales manager was condescending and rude, they lost our tag on our trade-in vehicle that we asked to keep, etc.). To try and make up for the bad experience, we were "gifted" a set of crossbars for our vehicle by the salesman. We purchased this car at the start of the COVID pandemic, so we have not had to use them yet due to never leaving town - but recently opened the box only to discover they gave us a set for the WRONG VEHICLE (a Sorento) and they would not fit! We contacted the dealership hoping that they would honor their commitment to their customers and correct the mistake by swapping out the wrong part for the correct one (that was again, a gift for an already HORRIBLE experience). After 3 straight days of us leaving messages, we had to drive down there in order to get an answer, only to be told by management "there is nothing we can do". Even though they have already told us the part we need is sitting at their dealership at this very moment, however they refuse to correct their mistake and help out a customer who spent an enormous amount of money with them (for a set of crossbars that literally costs nothing to them). What I find the most ironic is we were told by management that the dealership is under "new regime" now because the previous management was so bad - apparently nothing has changed because you still have ZERO RESPECT AND COMMITMENT FOR YOUR CUSTOMERS! FOLKS, please avoid this dealership at all costs. They are awful to deal with and could care less about you after they get your money!!! I am still just absolutely floored at how badly we were treated back in 2020 and even today! Save yourself a lot of heartburn and frustration and go to another Kia dealership. read more

I can't say enough good things about buying a car at Serra Kia in Trussville. After a bad experience with a dealership in greater Atlanta, we found a car at Serra Kia and drove the 2 1/2 hours to Trussville, just outside of Birmingham, Alabama. From the time we had our first questions about the car, through the test drive, through the price discussion, to driving it away, we were treated honestly, professionally, and considerately. Isaiah was quick to respond to our questions, sent us a video of the car ahead of time, was up front with the extra fees (no bait-and-switch, no extra surprise fees), took extra care to make sure the car was just as we wanted it, and was genuine and friendly. It was a very nice car buying experience. My 19-year-old son got just the car he wanted and it was worth every second of the 2 1/2 hour drive to deal with Isaiah, Ashley, and the team at Serra Kia in Trussville. read more

The customer service at this dealership is beyond compare. They go over and above to please their customers. Their prices cannot be beat. I found the salesperson to be very courteous and knowledgeable. read more