Serramonte Ridge Dental is the best experience I've EVER had at any dentist office. I've had extensive work done over the last 8 months by both Dr. Lam & Dr. Conley. I always feel like I'm in good hands. Both Doctors are the perfect combination of expertise & compassion. I have had decades of bad experiences with prior dentists. I was reluctant to make an appointment but both Dr. Lam & Dr. Conley completely quelled my fears & calmed by phobia of dentists. I've had just about every procedure done, starting with exam & x-rays, then deep cleaning, multiple extractions, fillings (both repair of failing old silver fillings & new ones for cavities), crowns & fluoride treatment. I've been so fearful of going to the dentist for so long that I never would have imagined having the courage to get this desperately needed work done. It is only because of Dr. Lam's compassion & amazing expertise & Dr. Conley's patience, reassuring confidence & attention to detail, that I was able to face the challenge of getting this important work done. I'm currently being fitted for partials & I'm excited to be able to visit with old friends, meet new ones & eat in public again. I'll leave a follow up review when my current dental journey ends in a few weeks. For anyone out there who is afraid to visit the dentist. For those who may need complicated multiple procedures to have a healthy pain free mouth again, or maybe just feel like you can't afford it right now. Serramonte Ridge Dental is the place for you. They are kind & caring, always. As I stated, I'm covered by insurance, but their rates are very reasonable. Their expertise, knowledge, compassion, are the absolute best I've ever known. It shows when healthcare professionals really care. Dr. Lam, Dr. Conley & the entire staff really care! read more

I've been a customer here for a few years now and they do a pretty good job. I do feel like the dentist are very knowledgeable and friendly. The reason it's not getting five stars is because sometimes the front desk is a little disorganized, and standoff ish. They have a couple people that answer the phone that are not very pleasant to speak with. read more

I have been coming to Dr. Conley's office for a few years now, and I truly can't say enough great things about this practice. The entire staff is consistently welcoming, kind, and professional. The dental hygienists always provide extremely thorough cleanings, and whenever I've needed additional treatment, I've felt confident in the care and expertise of the team. Most recently, I was seen by Dr. Lam, and she was wonderful. She clearly explained the procedure, answered my questions, and continuously checked in to make sure I was comfortable throughout. Edith has assisted with two of my procedures, and she is absolutely amazing, so sweet, attentive, and reassuring. I highly recommend this office to anyone looking for quality dental care in a warm and supportive environment. read more

Overall, just a very mediocre experience. There have been multiple times where I have called and either staff does not answer the phones or will take a while to get back to you. Also, I have noticed recently that staffing has changed, which has impacted the quality of dentistry. My most recent experience the dental hygienist was focused on sharing about the new Invisalign product I should get (which I have never been recommended this up until this point). The overall cleaning was mediocre and hygienist was reminded by myself to floss, barely received fluoride, and Dr Conley spent minimal time with me. Dr C who I have seen before could have been tired or busy (despite being one of the first patients). Anyway he sat down for less then 3 minutes looked at the computer screen, checked my teeth (with a quick opening and closing of mouth) and thanked me for my visit. No update on my teeth, quick chat that had nothing to do with my teeth, and no recommendations. He was ready to leave my room- rushed out! Overall Mediocore and unimpressive. will be looking for a new dentist. read more

Billing Scam! This Is a WARNING TO ALL THE PATIENTS!!! I read from other former patients about their billing problems with Serramonte Ridge Dental but I shrugged it off thinking that it could be an isolated incident and experience. I was wrong! An expensive mistake on my part for not taking their experience a warning. Here's what happened. Before the dental assistant was to apply the fluoride wax on my teeth, Dr. Conley walked in with a copy of my bill for that day and what needs to be done for my follow up appointment. He acted and said that he will double check if the fluoride wax is covered or not. He left the room but came back within just about three seconds. I got suspicious because to check on something either online or their patient codes, it will take at least a few minutes. It seems like he left the room then did an about face. When he re-entered the room, he said, "Yes, it's covered." And when I saw the bill, the charges were all zeros ($0.00) but I still asked for my copy. As I was leaving the room, the dental assistant mentioned that, "It might show no charges but they might change later." That comment made me think that there might be charges for the fluoride wax later but for now it shows zero charges. About two weeks later I received an email from Delta Dental about some charges that Serramonte Ridge Dental added. When I checked their website, I GOT SCAMMED BY Serramonte Ridge Dental for the fluoride wax. Dr. Conley IS NOT HONEST! Being in that practice for so long, he should know and should be aware that the fluoride wax is not covered by the insurance but instead an option if the patient wanted to pay extra or not. Dr. Conley should be upfront about it. But instead he acted like he had checked and verified that there's no further charges. I canceled my follow up appointment and will not go back there again. read more

I'm all about patient care and service. To be treated kindly and respectfully. I definitely experienced that today at Serramonte Ridge Dental. The front desk was kind and greeted me a good morning. The dental assistant, and dentist was also very kind and accommodating. For someone that doesn't see the dentist as often, it can be very intimidating when you do finally go see one. Glad they were kind to me and made the experience a good one! Keep up the good work S.R.D! read more

What a GREAT experience. Dr. Lam is just the best - warm, friendly, honest and direct. Where dentists tend to be high-pressure and revenue driven, Dr. Lam is all about the patient, the best quality care and making every encounter as comfortable and low stress as she possible can. I've been there twice and I'm a 59yo health care executive, so i know patience-centric care in my bones. Dr. Lam checks off every box on my list of what to expect from a professional patient-focused care physician practice. It's a great location in a specially-focused healthcare office building with three floors of nothing but physicians, labs, clinics, etc. This isn't a strip mall or drive-up swinging-door operation, but rather a professional office building filled with physicians of every type, including an in-building pharmacy and on-site diagnostics lab managed by Quest. By any measure, Serramonte Ridge Dental is one of the best dental facilities I've come across in a long time - and it's the people there that make the difference, though the location and facility quality add to the high score as well. I just cant say enough about how impressed I was with Serramonte Ridge Dental! This is the gold standard all dentistry organizations should be measured against. Thank you Dr Lam for the excellent care! read more

We recently moved here and we chose Serramonte Ridge Dental bc it's close to home and they are in-network with our dental insurance. We've been here for 2 years. I feel that this place is a scam! I keep getting bills every single procedure we do - example routine check up and cleaning! After reviewing each bill with my dental insurance, they tell me that Serramonte Ridge Dental are billing additional procedure codes that other dental offices do not normally bill. I call Serramonte Ridge dental back and asked Front Desk, who is Lorrena. She often gives me excuses like she will email me everything and I never end up getting any email with what codes she bill and explaining Why I owe additional fees. Months go by, all I get are invoices mailed to me that I owe money! I called again and again, and the only explanation I got was, Inez (Hygienist) did a special deep cleaning on this and another special procedure on that! Meaning there is a "special procedure" performed on every single routine 6 month's cleaning????? Does that sound right???? Don't get me wrong. Dr. Charles Conley is great and a very good dentist. Just that his front desk staff needs to be replaced before we will go back in again! Rude, no smiles, and no manners. They just tell you to pay! I would not recommend this place to anyone unless front desk staff gets replaced!!!! read more

I love this practice! They are all professional and friendly. I have been here a few times and am quite impressed. Dr. McCormick is the best. She's thorough, professional, and explains everything quite well. Initially I thought she was the hygienist, but she corrected me and told me, "No I am the dentist." Oops. I can't remember when I had such a thorough exam. She was gentle, patient, and friendly. I am so incredibly happy that I finally found a great dentist. read more

My husband and I have been seeing Dr. Conley for more than 3 years. This is an extremely well run office and Dr. Conley is very thorough and personable. Kudos to the entire staff! read more

I have been assigned to this dental practice through Delta Dental for over a year. I have emailed multiple times and called to schedule an appointment. I have receive zero responses. Incredibly frustrated and disappointed. read more

I honestly hate going to the dentist, really who does, right? My last dentist who has since closed his business and retired always made me feel bad. I guess that was his way to get money out of me. I searched high and low for a dentist and even went to one out of my insurance plan. Yelp, is where I found DR.Conley and I'm really happy so far, even sent my daughter to him. He's beyond nice and funny. His people who work for him are all really nice and helpful. They know their stuff, and that in itself is helpful. Insurance coverages are hard to understand and his office staff knows their stuff. He has replaced several of my caps without issues. Really explains what is going on with your teeth. Open Saturdays which really helps. Willing to work with you. I'm very happy! read more

I was searching for a new dentist and came across Dr. Conley, 2 minutes away. I spoke with Sally who was the best and most thorough receptionist I have dealt with. I first encountered Dr. Conley who was actually checking me in and checked my temperature, he was informative and very personable. I also was set up by a dental technician who was caring and eased me through the process. The clinic workers had full ppe and mandatory to sanitize before coming in. Parking lot is large and free. Very positive experience compared to previous dentist. Check in process and patient forms were mostly all digital and survey type. read more

I really appreciate them taking temperatures before entering the office and reminding us to use hand sanitizer upon entering. Dr. Conley did my exam and he was great. He made me feel very comfortable and it felt like I've been a patient here for years. Connie did my cleaning and she was amazing as well. She didn't mind answering any of my questions and she explained everything to me clearly. read more

Professional, friendly and trustworthy Dentist! I saw Dr McCormick for an exam and fillings. She was so knowledgeable and even explained what she was doing, which I loved! I've been told that I have a difficult mouth by previous dentists and Dr McCormick did my filling better than any dentists I've seen in the past and I didn't have any toothache afterwards! I also appreciated how transparent the office was about how I would be billed, I felt safe and knew exactly what was being done and why. I really trust this Dentist and office! Dr McCormick was so professional and friendly, this is definitely my new office and I am encouraging all my friends to go there (one already has!) read more

My husband and I were assigned Dr. Lauren McCormick as our primary Dentist. She is wonderful. Very compassionate and careful with check-ups of x-rays and teeth-cleaning after the Hygenist did their work on our teeth. Their staff, minimal wait time and facilities are clean. I'd highly recommend their services and Dr. McCormick. read more

I had been holding off on going to the dentist for about 2 years because I am so scared of them ! But to my surprise Dr. Conley and staff were so nice and welcoming. They did not hurt me when cleaning my teeth and I also got a filling redone which can be painful, but they were so gentle. What a relief to find a nice, clean and friendly dental office. If you are shopping around for a dentist, I highly recommend Serramonte Ridge Dental read more

Awesome visit! Definitely made my first time super easy and great!! Overall nice staff, very helpful. Made my next appointment. (:

Great doctor and his staff are awesome. They are all so nice and I felt welcomed and comfortable. I'm glad that the dentist accepted new patients. This is a late review btw. I did my check up/ examination and cleaning in May/June. I'll be back in December! read more

Friendly dentist and staff. They took the time to explain things to me in a clear and helpful manner. I would definitely recommend them. I had to have a lot (7) cavities filled over three appointments, as well as a cleaning. Each time that I saw them, the staff was welcoming and friendly. They give the impression that they really know what they are doing and that they valued me as a human. Dr. Riley does a great job of making patients feel comfortable and provides encouraging updates while working through the process of doing filings. These updates help to know what to expect. (Lots of water, air, pinches etc.) I definitely appreciated the clear communication throughout the process. Another thing that was helpful was the transparency regarding billing and the amount of time it will take to complete the appointments. They let me know ahead of time how much to expect in terms of pricing, and updated me when the pricing needed to change because of changes to the original plan. (I had a cavity that was worse than expected, which required more work that changed the pricing, as well as one that wasn't as bad, but I was updated with the changes.) All in all, they made the dentist a positive experience. read more

I have had extensive dental care done this year, all of it at Serramonte Ridge Dental. From the time I called to schedule my first appointment the staff has been friendly, attentive and awesome at communication. Dr McCormick has made my numerous dental treatments stress free. I no longer dread dental visits. read more

I have been going to Dr. Conley's for two years now. He is first of all a great person and takes time to get to know his patients. I got numerous treatments done, from routine cleanings to invisalign and cavities. I will keep going to his office. read more

Dr Conley and his staff are very friendly!! I really don't like to go to the dentist but Dr. Conley has made my experience very pleasant! I highly recommend this Dentist!! read more

GOOD O'll BAIT & SWITCH! Watch out for unexpected extra charges as they leaned on their "Alternate Cases" clause that holds you personally liable for costs that are "denied" by your insurance company. I worked for Amazon Corporate, and their insurance is terrific. Yet, after coveying skepticism, I was reassured multiple times that it was covered under insurance. Nevertheless, to my dismay, I still received a 6 page document months later, riddled with numbers and confusing charges only to be left, after paying nearly a $1,000, with another hefty bill. Tisk Tisk! read more

Amazing dental office! Dr. Conley and the staff are so friendly. They take the time to make sure you receive an amazing service! I always recommend Serramonte Ridge Dental to all my friends. I have been coming here for years and will come back! read more

I have given these people a few opportunities to prove their are worth the 5 star reviews on yelp but I have been disappointed. The first visit was all great. A very pleasant lady dentist explained a few things I needed and I scheduled the next appointment. On the next appointment I had the worst experience EVER at a dentist and I had plenty of work done before so I am not afraid of dentists,or their tools, or anything like that. She HURT me so much that I had to cry and be left alone for a few minutes to collect myself. She gave me the injection to numb the inside area of my gums without first using the topical numbing gel and.... She stab me with it THREE TIMES!!! While saying: just a little pressure.... LADY I am 56 I know the difference between pressure and F'ing PAIN. I was holding my breath so much because of the pain that I got a headache, I was twisting on the chair, raising my hand for her to STOP and she kept going at it! She apologized after we were all done but it took me the rest of the day to calm down. Unfortunately I had to go back a few days later bcz the work done was rough and I couldn't floss that tooth. She smoothed it out the best she could( not perfect but that's all she could do!) and on my way out they wanted me to PAY for the visit!! I refused but they billed my insurance anyway for an " exam". My next appointment was a cleaning on a Saturday, I received a call 2 months before asking me to change to that same Saturday and I said no because I was not due for my cleaning which I do every 4 months... so when my appointment was coming up I received a text confirming it a few days before then I showed up for my appointment and the office is CLOSED!!! TERRIBLE WASTE OF MY TIME!! I wonder if I can charge them for that!?!?! And my new developed phobia to dental work!! read more

The providers are personable. However, their billing practices are questionable/unethical. Understandably, dental offices make less money from patients who have HMO coverage. Consequently, the office overcharges the patient instead. Patients typically need to be literate in this area, and rarely would they compare their claim, detailed handbook/rules to the costs. However, when one does, you will find that this office charges significantly more than the industry benchmark. It is overcharged from a fluoride ($45) to their retainers. Luckily, this office responds quickly to patient concerns; overall, it feels like they upcharge the patient to make up for their losses, which is unethical. read more

This office is incredible! From the first contact on the phone to my first appointment. Kind, caring and FRIENDLY! Dr. Conley and his staff are thorough and explain everything clearly. I am afraid of the dentist but him and his staff make you look forward to coming back. read more

I recently visited Dr. Conley's office. Dr. Conley and his staff are so nice. They made me feel so comfortable in a dentist chair. The office was very clean. They made sure they followed the COVID rules. This was a great concern. The office was immaculate. I am so grateful for having the pleasure of meeting the doctor and his staff. I do not like going to the dentist, but with the kind of treatment I received from the Dr. and staff, I will go back immediately when I need to do so. Linda Cooks read more

Dr. Conley and his staff were extremely friendly and professional. I had 3 fillings redone this morning and I felt well cared for. Especially now in the COVID age, Dr. Conley and staff went above and beyond to ensure their patient's safety. I had to reschedule my appointment after it was cancelled due to shelter in place back in March and getting back in for this minor procedure was very easy. As far as COVID precautions go- besides wiping everything down thoroughly between appointments, Dr. Conley also used a new apparatus that minimized the aerosols typical of normal dental work. I highly recommend Dr. Conley's practice for your primary dental care. read more

I'm always nervous when I go to the dentist! But with the friendly vibe as soon as I got there from Mita and Edith, I was already at ease The staff and the doctors are amazing, there is a positive energy floating around in there, and it makes your visit a breeze My last visit I saw Dr Matthew Vakili for a deep cleaning Usually they do it in 2 visits but I wanted to get it over with in one so I was expecting to be in a lot of pain after Not only was there no pain during, but none after!! I had a little soreness but that would be because I was lazy about flossing and he had to remove some "yuck" He seriously is like a Ninja,before I knew it the cleaning was over and I didn't dread the experience , like I normally do After I was told how to maintain my teeth and what to look out for as well as when to come in, he even called the next day to check up on me, when does this ever happen?, thought it was as a nice touch in this day and age All in all this place rocks, and i will be back again and again I Highly recommend this dentist office read more

By far, the best dental experience I've ever had. His staff was super warm and welcoming and his service was efficient, comprehensive, and completed with excellence. Therefore, I strongly recommend Dr. Conley. read more

I recently had a wonderful experience and dental care by Dr Lauren McCormick and her assistant Tina. Finding a new dentist is always a challenge. I "tolerated" my last dentist and made excuses for them. "They are busy!" "It must be me" I was always on edge. I am so glad that I took the step to change. The whole atmosphere at Serremonte Ridge Dental has a calming effect. The staff are friendly and attentive. The care is thorough and gentle. It is night and day! read more

Had an awesome experience! My teeth cleaning was phenomenal. The staff was very kind and provided excellent customer service. Mila was very kind and friendly. She walked me through the entire process and made me feel at home. I am proud to call her a fellow Stanford Alum! Go Cardinals! I will definitely be back again! Thank you for the amazing experience! read more

Love my experiences at Campus Heights, been coming for a few years now on a long term plan for some major work and every visit has been an absolute joy. Starting with the front office staff, each encounter with Mita, Mila and Edith has been a pleasure, friendly and happy they make it smooth every time (all quite easy on the eyes as well ) As far as my dentist Dr. Craig Stapleton knocks it out of the park over and over again. His witty banter and fun personality keep you thoroughly distracted throughout the procedure and his skill is beyond reproach, special shoutout to Jordan for being a great assistant! Highly recommended in all categories! read more

Great experience at this dental office. I came here for my dad to get new dentures. I've called so many places to inquire and choose this dental office because the receptionist took her time over the phone to explain what the treatment consist of and was able to get him in ASAP. It was also so easy to to make future appointments and the staff is very knowledgeable, nice, accommodating and helpful. Dr. Conley is great! He is very professional, honest and communicates well with his patients and families. We will definitely come back. read more

I really like going to this happy staff from the minute you arrive until you leave you feel great...... Thanks for be so good and prompt about time............. read more

People are very attencioso in this place. I had a good service here. I had the best tooth cleaning.

Dr. Conley is the best dentist I've ever had in 40+ years. He is personable, funny and gentle (and we know that not all dentists are). His staff is very professional, friendly and responsive and his office is very clean and well run. And while some dentists sometimes seem to put their financial interests above those of their patients, that is not the case here. You cannot go wrong by choosing Dr. Conley. read more

I used a Groupon coupon to go to this dental group. The coupon was supposed to cover x-rays, and exam and a cleaning. The x-rays were taken, and I was given a very thorough exam that included photos of my mouth, etc. The dentist "determined" that I had gum disease, required deep cleaning of all four quadrants of my mouth and needed to have a cracked crown replaced, for a total cost of about $1600, including fabrication of a night guard. The examination and all of the peripheral chit chat and photographing that accompanied it took so long that I was told that there was no more time for my teeth to be cleaned, and that I needed to come back for the "promised" cleaning. I was then told that, in fact, the dentist would only see me if I consented to the DEEP cleaning because it would be irresponsible to do only a superficial cleaning, as it would merely ruffle gums and open the door to new problems. This seemed to me more a ploy to drum up business than real concern for my dental health, and I thought it deceptive that the coupon promised a cleaning that the office was unwilling to provide. I subsequently consulted a dentist in Turkey to whom I had sent the x-rays and diagnosis of Serramonte Ridge Dental. Following a panoramic x-ray, the Turkish dentist examined me and absolutely INSISTED that I did NOT have gum disease, and did NOT require deep cleaning in any quadrant, though she concurred that replacement of the crown was advised. I got a second opinion from another dentist in that same office who agreed with her that I did not need deep cleaning and did not have serious gum disease, contrary to what I was told in Daly City. Both Turkish dentists told me that they would be happy to make money off me, but really, I simply did not need those services. I therefore feel it warranted to encourage all potential clients to get a second opinion for any major treatment or service suggested by this office. read more