ODELIA HEALTHCARE is the BEST! Alll the physical therapists are wonderful and are very…read moreprofessional. They truly want to help people recover and return to a normal life. The nurses are very caring and professional at the same time. However the STARS of ODELIA are the CNA's. They work their tails off helping residents in EVERY way possible. They feed people, change their beds, serve the food, bring special request foods as in certain beverages or snacks, along with many more requests and necessary daily duties. The CNA's are the glue that binds Odelia with it's residents in showing love and professionalism at all times. These people deserve all the rewards and accolades possible.

There's NO communication about scheduled therapy, no intake review, no diet consideration for high…read morecalorie needs, forgotten to give meals so missed meals, case manager Kayla is rude! They are so big that patients get lost in the shuffle. Saw patient walk out the front door in his gown and walk up the road. APD brought another pt back that "escaped" the day before. Place is pathetic!

Please if you're smart stay away from this establishment I had heard stories and now I know they…read moreare true I was there today for my annual wellness checkup and the gentleman that runs the place came in smelling of cigarettes sat way across from me he's not even a certified nurse practitioner he does the Botox injections and owns all the different little urgent care and the travel agency and investment company and The med spa no wonder why he cannot keep employees there he could care less that I was there I told him I had hurt my neck and I can't hear very good out of my left ear he starts to tell me I do not need a referral everything is referrals these days through United healthcare it was a big ordeal for him to get up and look in my ear that's when I smelled the alcohol stay away from this establishment find a more professional individual R.A. SKY

DO NOT trust G & M Medical Center & MedSpa -- I paid $965.86 and got absolutely nothing in return…read more I went in for a Tribella treatment, paid $965.86 out of pocket, and after two sessions, I saw zero results. No improvement, no follow-up, no concern. I reached out multiple times -- by phone, messages, and even went in person -- and was completely ignored. When I finally showed up to address my concerns, the staff staged a disgusting scene. The receptionist put on a fake crying act while two others came out accusing me of yelling -- even though I was calm and simply asking for answers. It was clearly a setup to distract from the fact that they had no intention of helping or standing by their services. I even recorded the interaction -- that's how insane it got. Rather than offer any kind of refund, explanation, or professionalism, they had the nerve to call the police and warn me not to return -- as if I was the problem for wanting accountability. This place is a complete scam. Unprofessional, dishonest, and manipulative. I lost $965.86, got zero results, and was treated like a threat for speaking up. Save yourself the money, the stress, and the disrespect -- stay far away from G & M Medical Center & MedSpa.

Love love love this urgent care! I've done both telemedicine calls and walk ins! All times were…read morefast and got seen right away, forget waiting for hours at other places, this is the place to go. Professional, thorough and kind.

The morning after my arrival in Albuquerque last week, I woke up with an eye infection and serious…read morecongestion/cough. I had choices, so I chose Albuquerque Urgent Care Walk-In Clinic. Upon arrival I filled out the appropriate forms, and was promptly seen by Physician Assistant Susan Blair-Buckley. She diagnosed my eye infection as well as a sinus infection. Because I was going to be in Santa Fe that afternoon, she recommended a CVS up there. A few hours later in Santa Fe I picked up my prescriptions and was immediately on my way to recovery. I appreciate the care I received. My vacation was saved!

First a big thank you to Lovelace case management for getting me in here. I am 66 AND worked in…read morehealthcare admin last position as a division CFO for a company called Continental Rehab Systems which merged with Healthsouth. I am probably one of the most sympathetic people to the difficulties of the industry. After a broken femur in my hip I was transferred from Lovelace to Advanced. First note was started by Physical Therapists. And is a beautiful facility which is saying a lot because in my last job we opened 3 new facilities in different western states. So I have seen new facilities and have also seen SNF's aka skilled nursing facilities. There is a reason Ron Bell the "attorney" always talks about them The staff is really good specially the therapists, OT's and PT's. Kind knowledgeable and they listen. The nursing staff is mostly good and especially the day nurses. As with ANY hospital the doc may have one opinion, the nurses another, the therapists another and the PA's and NP's another. This is called healthcare and it is just getting worse with all the government issues. I pray they are not too adversely affected by the inevitable government cuts. Also you HAVE to advocate for yourself and your loved ones if it is them who are here. Believe it or not docs and clinical staff are human. And unless YOU (like me) are the patient you truly have no idea what the patient is feeling and going through. I have been very verbal about my concerns and there have been issues but the staff listened. Did they always agree, no. Were we able to come to mutually acceptable conclusions, pretty much every situation. If you sit back and bitch quietly it only affects your mental health. And note I have a mother in law who does this at the facility she is at in CA. If you don't like the current healthcare situation (don't even get me started on Optum) read, talk to your NM reps, read about what is going on with the government and best go into the industry. Albuquerque is woefully understaffed. At every facility. Compared to when I was in healthcare the demands and hours are much crazier. So unless you speak up don't complain. I am still at facility and am very happy to be here. Will update post discharge.

My grandmother was recovering from broken ribs and needed assistance getting out of bed to…read morebathroom. They left her for 2 hours on two separate occasions. She made a mess of her self. Also they didn't give her pain medications for 8 hours when she needed it. I worked here as an LPN 12 years ago. I wouldn't recommend. I was very disappointed when I worked there at their patient safety standards. And now I'm even more so. The facility looks very nice and home-y. But I remember the med carts always missing the medications some patients needed. And techs I worked with were not great at that time. Patients had a lot of neglect. They need more techs or nurses there. Too cheap to hire more? As an RN of 14 years with an advanced practice degree I am extremely extremely dissatisfied with the company's inability to prioritize patient safety.

One of the saddest and worse experiences of my life was trying to work with this organization.read more

As an employee of this company, I can honestly say this is the first medical organization that…read moreactually fully cares about patient care. Whether it is in admin or the clinicians in the field, everyone is focused on making sure patients are #1. I am proud to be employed by this organization.

I had an amazing experience with the doctors & nurses. They were extremely compassionate &…read moreknowledgeable. A very clean facility! The only reason I will not give 5 stars is because the registrar Emily was extremely rude/disrespectful & cold during our brief less than 5 minutes interaction. If you want treatment do not go in when she is scheduled to work if you are already feeling bad you'll feel dehumanized after any interaction with her. My only suggestion would be Please hire employees who are the first point of contact with your patients who are empathetic and not callous.

I went to to Albuquerque ER today for the 2nd time and am happy to report that both times I had…read moreequally amazing experiences. The receptionist is always friendly and efficient. I can barely tell you what the waiting room looks like because both times I waited less than 5 minutes to be triaged! Every single person who helped me today was friendly, helpful, and compassionate. I went for an issue that I had experienced in the past but last time I went to pres now. The experience was night and day. Albuquerque ER saw me quickly and did all of the necessary tests in a timely manner. I felt like they saw me as a human and not just a patient. While I was at Presnow for 9 hours last time I was out of Albuquerque ER in 3 hours with even better attention to care. Now that I know about this place im never going to another urgent care again. I don't have a single bad thing to say about this facility.

Have been coming here for a couple months. These guys are awesome.. They are trained and keep…read morepatient well informed as to their treatments and overall just really good service.

Very unprofessional employees, and it seems that children have taken over the asylum. Employees…read morework out during client visits, slamming weights around. I'm seeing unprofessional behavior in a place that should be a professional setting where paying members should feel safe and attended to by courteous professionals.